I have never commented on a video before! Never ever. This one made me want to say something. I was so close to ordering a new printer as it had become annoying with all the repeated cleaning. With a seven year old printer, I was ready to accept the situation as end of life for the device. Your video helped me address the problem and it almost feels like new again. Thank you so much!!
After hours of slaving away trying to fix this problem, I was literally thinking I'd need a new printer-- AGAIN. You are a saint, thank you so much for taking the time to make this video!!
I'm not the kind of person that posts comments. That being said, this time I could not help but express my appreciation. I had a problem with my printer last year, and it ended up costing me several hundred dollars to fix. So, when I noticed the print quality decreasing recently I didn't delay in my attempt to remedy the problem, BUT It seemed as though, like you explained in your video, my effort to fix the problem only made it worse...and not just a little worse, much much worse. I had lost all hope, then for some unknown reason I decided to turn to RU-vid for help. Thank You so much!!
AWESOME , this model has been racking my soul for 12 months, and here is one single video clip, the very same one! I guess now it will keep on printing. Thank you.
Ran the print head cleaning about 15 times, no luck. Tried your solution once, one more print head cleaning, and instantly back to brand new. Thank you!!
Dear Brad Stone, You are indeed a lifesaver of the sweetest flavor. I thought I might need a new Brother print head which is no longer available. Then I found this RU-vid and followed your directions. My printer is now printing perfectly. I cannot begin to thank you enough. You are a true blessing ! ! ! 😁
I work in an office and I just spent two hours of my workday that I will never get back fighting with our printer. This tutorial was so easy to follow and the printer is working like a charm now. I really appreciate that you took the time to make this video!!
For over 5 years this has been giving me a problem. Multiple print head cleanings either without effect or worse results. I was ready to buy a new printer and then I found your video. Magic, its fixed. I can't thank you enough. Too bad Brother doesn't suggest this method.
OMG!! Thank you so much!!! I've had my printer for almost 2 years, and I guess I've never tried printing a photo before. I just tried printing a 5x7 photo at least 6 times and couldn't figure out why they were printing so poorly. Did the Print Quality Check and my cyan was pretty bad. Cleaned the nozzles, then all 3 colors stopped working completely!! You saved my printer and my sanity!! You are awesome!
Thank for this. I had just started exploring how to get into the printer and came across your video. As you mentioned head cleaning just wasted ink. It took me about 15 minutes to clean it as it had not been done in 2+ years of owning the printer. Now it is working great again.
Thank you for making this video! I was banging my head against the wall and ready to go buy a new printer. 15 minutes and a pile of inky paper towels later, and it’s working like new! 💫You’re my hero!
This worked GREAT on my Brother MFC-J5945DW printer - THANK YOU! I ran out of ink trying to clean the printheads, bought more, and went through half of that again trying to clean them. This worked on the first try! The ink wells were so full that the Yellow had been contaminated with Black and there were a few lines missing from the Magenta plot, but one round of the lightest cleaning pass on both those colors got them working perfectly again. Note: With the printer open and the covers off I watched as it printed the test page. Part of that routine involves cleaning the print heads and both wells end up with a small amount of ink being deposited. Looks like the act of printing a test page also uses some extra ink - making sure you're spending lots of money on ink.
I also have a MFC-J5945DW, it's different from the machine shown in this video. Do you mind tell me where is the color well to clean? Thank you so much!
@@carolyang1987 it’s in the same area, at the left side of where the print head travels. It’s not easy to get to, but with lots of paper towels folded just right it can be done.
Thanks, great tip! I have a 5 year old MFC-J6935DW. Under the plastic cover, I found sticky gunk and even hair at the well. After removing that, the print head was unclogged after just one cleaning. Wish I had seen your video before wasting $40 worth of ink.
I have had horrible lines in my prints and went through the nozzle cleaning process repeatedly to no avail. I did this cleaning and it worked!! Thanks so much
Thank you for this video. This fixed the problem I had. I had even contacted Brother- they told me the printer was out of warranty and I would need to take it to a service center. I had blown through several sets of ink cartridges trying to get it to print right. I had found that if I did about 8-9 cycles of print head cleaning, it would eventually start printing right again. I suppose that somewhere down inside my printer is several hundred dollars worth of dried up ink! Thanks again.
thank you SO MUCH for this tutorial!! I was going insane trying to figure out why anything yellow I tried to print got streaked/muddy even after cleaning it for the umpteenth time. I never even thought about having to clean under there, you're a godsend!
After trying to clean the heads about 15 times, this solved it on the first try. Actually makes me angry at Brother for the display to not suggest this. Thank you.
Great video! I followed your directions and it worked. I was almost about to purchase a new printer. I was going through ink like crazy trying to clean the printer heads. Thank you for making this video!
Big thumbs up and like from here. Such an easy fix for an awful problem - once you know what to do! Thank you so much. IMO this is a huge design fail and Brother should go out of their way to let customers know about this easy clean up job or better yet replace these units with a design that doesn't have this flaw.
Thanks for this, I took it to the official Brother repair center but didn't leave it there as the place was disgusting with no official signage and looked like someone lived in the office, what a joke for a multinational brand! I have also just purchased a new printer for a different purpose and I bought direct from HP better service & better product IMO.
Thank you very much for such great video, wish also I would of seen it first before purchasing the cleaning solution kit for the printhead, which I didn't get to use.
Hi Brad....thank you so much! I also have a different model, (6545dw) but I think I found the right spot. This is probably a stupid question... but should the printer be off when we do this? I've had nothing but trouble with the printer for years now . I've read that it works better if you keep it on. btw, my yellow ink has printed black for a couple of years. Maybe this will fix it! I just 'cleaned the nozzles' twice, and the black section of the print out is now black. fingers crossed that I can do this!
What a helpful video. after cleaning the print ink multiple runs and running maintenance prints, it improved. couldn’t find anything like this in the Brother manual! But when i test printed a full image, the issues returned. lines, grayed out blacks, faded colors, the whole deal. any idea what it might be?
I am not an expert in printer repair, but a malfunctioning encoder strip would cause out of alignment problems, and such a problem seems pretty rare. If lines are missing, that is a common problem with these printers. The print test will show you if specific jets on the head are clogged. If the same jets show they are failing over repeat tests, then clean the printer as described in the video. Then use the Brother "waste a lot of ink" built in cleaning routine. If that doesn't fix the broken jets, then you may have to replace the head. I had that issue and the new head cost as much as a new printer. However, to Brother's credit, they ended up sending me a whole new printer as a "warranty repair." I have never had to clean the encoder on my printer and I have had it for years. Sorry, but I don't have any tips on how to do it without damaging the film.
Thank you, thank you, thank you! That is exactly the fix I was looking for!!! This has earned my printer a reprieve from being taken out and used for target practice! How often do you recommend this should be done?
Brad: we've tried several times to clean the wells, but the print quality is still very poor. Is there something more we can do...before purchasing a new printer? Thanks so much.
This video address a specific problem and it sounds like your problem may be different. Try contacting Brother tech support and see if they can help. Also, check your warranty. When Brother couldn't fix another head problem that we had, they sent us a brand new replacement printer. Can't hurt to ask.
Hi Brad, thanks for your video! I've tried to do that to my printer which is a Brother mfc j4535dw but when I opened the printer it looked a bit different than yours. There is a larger plastic cover going over the whole center. I was able to loosen it up but there seems to be something in the center that holds it down and I can't figure out how to loosen this up. Now I can't close it either since all the outer parts of the plastic are now loose and won't pop back in :-0 Any advice?
First, don't panic. You have got this. :^) I am not a printer expert. However, I was able to figure out the disassembly in the video on my own. Here are a couple of tips: 1) take photos along the way so that you can remember where everything went. 2) most of the panels are probably just clips that can be bent and lifted to release. 3) if something is not coming loose, there may be a screw involved. By bending the plastic slightly in different places where it is loose, you should be able to tell where the screw may be located (the spot that isn't moving). If it isn't obvious, sometimes the screws are under a sticker. 4) remember that the printer is designed to be disassembled in an easy manner. Take a step back and ask try to figure out the easy way that it was designed to be disassembled. 5) don't force anything. You don't want to break something. 6) take your time. Hope that this helps!
Thank you! I did try to find a screw in the area that feels stuck but couldn't see anything. I got it back together for now, but I'll give it another go tomorrow. Hopefully I'll figure it out. Your video describes my problem to the T! I have a feeling that this could be the problem. @@BradStone-1
@@agirlnamedsilk Same thing. Mine is J4335 and is slightly different than what is shown in video. I could not open it fully and don't want to force and break anything. Could you open it and clean? If yes, can you please give some inputs?
Tough question. One the one hand, you shouldn't have to do this kind of maintenance on a printer - it should just work. It is painful on the wallet when lines appear in your print and the cleaning routine consists of squirting expensive ink through the head to clean it. On the other hand, the ink seems to be about as inexpensive as can be found. Overall, I would look hard at alternative printers and weigh the options before buying this one.
@@BradStone-1 yeah inkjjets dilemma, also toners are wkrse imahe quality and reliable however brother started making subpar lasers and leds thats nust die after few months power sjoply issues, bad cartridge batteries on chips not letting u use ur toner. It s the wkrld of printing
Worse printer ever. Mine worked for about a month and then that’s it. I don’t just have a color problem. I have an alignment problem. Absolute nightmare printer.
When I open mine it doesn’t like that. I have a different model. This Brother printer I have is the worst piece of junk printer I’ve ever owned in my entire life, and I have owned a lot of them. Never again will I buy a Brother printer.