If anyone wants to start a class action law suit against Keurig for the emotional distress this coffee machine has caused humannity I will gladly join.
@@CharismaFarrowyup exactly same for me...de scale light never ever went off even after de scaling lol smh....and now ...im looking up this damn vid bc it won't power on....I don't wanna do all this work 😑
BTW - If the manufacturer [Keurig] was concerned about it purchasers, they would put a reset but on the outside of the machine to easily be used by anyone.
Thanks for the tutorial. People shouldn't have to do all of this for the price of this machine. Keurig needs to go back to the drawing board and stop selling it if it's faulty.
Totally agree! These Keurig machines have always had design problems from the very start. I have owned 4 different types ( all with problems). The design before this last one, seemed to have lasted the longest. I should have kept it and not upgraded to the Supreme. The new descale “mode” is faulty.
For anyone else doing this, a few tips not mentioned. 1) Tabs are under the removable tray, if you pry those 2 up, you can lift up the whole thing pretty easily, the rest will snap off. 2) Pull the sides of the plastic cover wider, it slides right over the top 3) When putting it back together, just snap the back and top pieces off so you can just snap on the Sides, then slide the top part back in, then snap the back portion back on. A lot easier to reassemble that way. The cover is actually 3 pieces.
Best video I have watched in years. My wife hates me, I just made her a cup of coffee after fixing the keurig following your tutorial and she said thank you. God bless you brother
Thanks man! Prior to watch this video I called Keurig and they told me my brewer was not in warranty and they tried to make me buy a new one! I fixed mine thanks to this video! God Bless you!
Same exact message. Am I Brewer literally had brood less than probably 25 cups of coffee total. I was pissed when they told me they were going to offer me 10% off a new Keurig. I was like if this one failed and all you'll do for a warranty is 10% off a new one, why should I buy a new one.
I was literally a day from throwing this thing away after fighting with Keurig on the phone for 2 days to warranty a brewer that I literally had less than 25 brews on. This unit was bought for my camper, and we just didn't camp much that season and by the time I brought it to the house to start using it at the house it started to fail immediately. I'm thrilled that you've provided insight to restore the use of the coffee maker, but I'm still pissed that keurig's position on this particular unit, which is clearly having failure problems at a large rate, almost like planned obsolescence so that we'll have to go buy new Brewers, tells me that they're less than a reputable company and I do need to find a long-term replacement to Keurig. From a customer service and customer experience standpoint they suck.
Guess what? I have this same exact coffeemaker, and followed your directions, and BOOM - FIXED! Couldn't have done it without your video. Thanks so much.
Thanks you for these instructions. I repaired by K-Supreme following your directions and was able to correct my problem, and I could not have done it, nor attempted it without your video.
Thanks for taking the time to post this tutorial video. I descaled my Keurig Supreme and it just stopped working. So, I GTS. Find your video. Good explanation. You saved me the price of a new coffee maker.
Many thanks for this video. Keurig customer service recommended replacing my unit, which was out of warranty. My machine is a misty green one that my daughter bought me at Target and it is a discontinued color. She was thrilled to find that color to go with my kitchen and I did not want to tell her I broke it. I ran it with the water chamber not fully seated and it overheated and shut off. Your very detailed step by step instructions saved the day. After a bit of a struggle to get all the latches released and the cover off, my husband used our special paperclip to reset the thermostat and NOW IT WORKS! hallelujah!
Our 5 months old K-SLIM coffe maker didnt power on after we use the clining kit we got from Amazon. My doughter doubt it i could fixed, then i cross with your video and boom, done, i did fixed in 15min. Hard to take it a part (not dificult, just easy to not brake tabs) reset and now work as a champ again. Thank you again for you step by step video save me $$ puls helped my Ego🤣🤣
Thank you so much, I did it all by myself and it worked! Keurig definitely needs to make these better - my first one lasted probably 7 years. This one only went a little over a year (out of warranty of course!). I appreciate your step-by-step easy instructions!
This is my second Keurig Coffee Brewer. ru-vid.comUgkxBrV-RbF5Nk0Rlt9i15aao-YMzqzTG8Vf The first one lasted 6 years. It worked beautifully until the day it didn't. It was hard to go back to the drip coffee for a couple of days while I waited on my Keurig to get here. There is a huge difference in the taste. Keurig makes a really good cup of coffee. This new one is a little different from my old one. I find putting the water filter in was easier than on the old one. Attaching the water reservoir was also a little different but once I figured it out, it too was easier. This new one has the auto off feature but is not programmable like the old one. Only three cup sizes instead of four. The odd thing for me was how much lighter in weight this one is compared to my old one. More plastic and much less metal in the construction of this one. The price is so much less than the original Keurig that I bought and the coffee tastes the same so all in all I am satisfied.
You sir are a God blessing. I was already shopping for a new one when I decided to look a little deeper into what would be wrong. Your video was right on the spot. Mine is the stainless steel model so the cover comes out a little differently but once I figure it out it was all good. Pushed the button and voila, back to brewing. Thank you for taking the time to make this video. It is very sad how manufacturers seem to be making things for us just to spend more $ on them. What a waste would have been if I had tossed it and bought a new one. THANK YOU!
This saved me from pitching the 4th one in a year...I was visiting my daughter when this failed and my wife thought she was to blame. I went to replace it but unfortunately there were none available... I found this video and decided to try it and here I am writing a review!! It seems Kerrigan has already replaced this twice under warranty and did not require a return...that means the land fill has 2 perfectly repairable units because Kerrigan is too lazy to recall or document the fix... I am going to drill an access hole and cover with a grommet as the cover removal is a PITA!!
@@patmahone7095 Great idea. Hope it worked for you. Keurig has to know of the frequent need to reset the thermostat. They could design them to enable us to reset without removing the cover. I think they decided they would rather make money from us buying a replacement.
After getting the shell off changes my view of how it heats up the water, pretty cool actually I had a idea how the water gets heated up as it come out. Awesome video!! 👍🏻💕
Thank you!!! I fixed my Keurig (3 months old) because of this video, then set to high altitude (mountains in Mexico), and then descaled!!!! Fantastic videos.
Thank you! You just saved us 115$ 😊 -Instead of the flat screwdriver, I use a small trowel or paint tool to avoid doing dents in the plastic. -Also, since I was struggling to put back the housing in place, I dismantled it, and it was easy to put all pieces one by one. Again, thank you, because it’s much easier to do once you see a video. 💎💎💎💎💎
Dad’s make the most amazing repairs daily and rarely get enough credit for it. Thanks for helping make my Keurig work again. They have sent me two new machines now because of this problem. Now I have the secret weapon to fix them myself. You are a Rock Star!
Well, it worked, and I was jumping up and down in my kitchen like a hysterical Price is Right contestant! I can't thank you enough!! Descaling is a tricky process, but I'll never ever again allow the machine to be completely without water when running it in descale mode. I learned my lesson. It's in big red letters on my instructions. It was actually kind of fun taking the machine apart. I thought it's either going to work or not going to work, but I'm so glad it worked!! Many thanks!!
I just finished following these instructions in order to repair our K-Supreme. As well detailed as this tutorial was I found the overtemperature thermostat and reset it with a paperclip. The issue for me is that numerous people have complained about this very same problem with these Keurig machines so it is obviously a design flaw on the part of Keurig. I am not so naive to think that Keurig would actually admit anything wrong on their part and address this situation as they rightly should. Since this issue is likely to turn up again and the thermostat is placed so that it somewhat difficult to get to I wish there was some way to remotely reset the thermostat from outside the case so I do not have to perform open Keurig surgery each time this happens. The only possible solution would be to remove some of the internal plastic framework as well as drill a noticeable hole (=> 1/4") to allow a paperclip pointed rod to reach the thermostat. Probably not worth the labor. Thanks to Just A Dad Videos for this YT instructional. It saved the day. 👍👍
Jeremy Stoneberger the same thing happened to me! Free one under one year warranty on its way next week. They've already sent me the tracking info. Smh though that's ridiculous they tell you to descale it knowing it has such a design flaw!
In case anyone was wondering, I did receive my free K Supreme brewer from Keurig under warranty about a week and a half ago. They did not even want me to send them my old one. Also another plus is the new machine they sent me has a free one year warranty with it. Didn't cost me a dime! I thought I got a good deal for the price I paid for my 1st K Supreme, now I feel I got an unbelievable deal since I got two brewers for that price!
Thank you, thank you, thank you! You saved my Keurig and saved me a bunch of money! You also gave me coffee now! Keurig should put a reset button on the outside! 😊
Thank you, you just saved my morning! Once I reset it, it worked like brand new. You just saved me $100 plus! Thank you for posting video to help others out.
I have never made a comment on RU-vid before but I cannot thank you enough for your detailed instructions. It went exactly as described.This is the second time I descaled a Keurig supreme and it shut off both times. For the amount of money I spend on K pods, Keurig should be sending me a new one once a month. Many thanks
You're welcome! Thanks for the nice words. Next time when you do you descale maybe let it cool down when you run the descale solution through it before you start the fresh water rinses let it sit for about 20 min. then finish the it. it should stay in descale mode during this time.
@Joe Leary same thing happened to me! My machine shut off at end of descale during rinse cycle. I wonder why Keurig recommends such a taxing descale method of its been proven to cause the thermostat to overheat & trip itself to prevent fire or further damage. *Good news in my situation is that Keurig is sending me a brand new K Supreme free of charge due to mine being under 1 year warranty... And the Kicker is they told me I could keep mine, she said to either throw it away or recycle it. Lol, yeah right now that I know what's wrong with it I'll be fixing that puppy tomorrow so I can still drink coffee until my new machine gets here next week!
Nice instructions. Suggestions to make this a little easier: 1. don’t remove the 3 screws on the bottom then the base won’t separate from the inner workings 2. Remove the back first 3. Remove the top by sliding it back 4. Remove the side last 5. Reverse to reinstall Thanks for a great tutorial!
I ended up disconnecting the sides when I reinstalled the cover. Made it a bit easier. How would you get the sides to unclip from the back to disassemble? I think prying it might break those clips. My wife ran it without the water and that's what popped the thermostat. If she keeps doing that, I might have to drill a small hole so I can reach that reset without taking off the side :)
I followed your instructions and the sides have to be unscrewed. I broke the plastic going up the side after really struggling to remove the plastic, had I unscrewed it they would've popped right off.
Thank you!!! Support line was useless - “We can send you a new one in 7-10 business days?” An hour later I’m back up and brewing! And crazy proud of myself for being able to fix it myself
thank you for saving our keurig! the thermostat got tripped by descaling but the reset fixed it like a charm and the best part is the descaling light is STILL on after all that
Man i had this same issue on my first K-Supreme plus, but thankfully the machine was under warranty and keurig sent me an new one. But i'm saving this video for sure just in case if my current one ever dies like that again. Once again keep up the great content.
Excellent tutorial. We replaced our high-end Keurig 15 months ago with this lower-end unit since my wife needed/wanted that handle for easy filling. Anyway, I did a descale yesterday, which I have done several times before, and it would not power on afterwards. I did try to take it apart but no luck. I called Keurig and they were of no help. They only offered a 20% discount on a new brewer because the warranty expired 3 months ago. I planned on throwing this one in the trash and setup my old high-end model. This morning, I came across this video and decided to try to disassemble it one more time. While the case was difficult to remove, I got it off without any damage. It did take a number of presses with the paper clip but it eventually reset. Re-assembled it and all is now good. Many thanks for this video, without which this brewer would be in the trash. Great job! 👍
Oh my goodness I cannot tell you how grateful I am to have come across your video!! I left my Keurig abandoned for about a year bc I thought it was dead but after watching this video & fixing it like you said, it is up & running again just like new! Thank you so so much 🙏🏻
I love you. Thank you for your informative video. My husband and I can do this. We don't have a reader but we have all the other items. My new Keurig is dead. I had to run to the corner to get hot coffee, so this is much appreciated.
This video was a life saver or should I say a keurig k-supreme saver. Took mine camping (using it in a camping van) and it would not work. Found your video and my husband followed your directions. It worked but stopped midway. Reset but this time he blew into one of the hoses which blew out the standing water from the last time it was used (3 months of non-use). Now it’s back to working! Decided to use more often so it doesn’t plug up again. We brag to everyone about this video and how it saved the day! Thanks again!
Thank you! I have the smart version and it was a bit different to take apart, but your solution worked and I'm enjoying some coffee right now! A big bonus too is just that feeling of satisfaction and pride having fixed it yourself.
Thank you Just a Dad! You are wonderful, I just fixed my keurig thanks to your instructions I can take my keurig back to Mexico and enjoy my coffee when I vacation there, I had lost hope as no one knew how to repair it and the store wasn't going to exchange it because their 30 day return policy, God bless! Please don't stop making this kind of ideas and helping people this way.
Just a dad, you’re amazing. I am a 60+ woman and I was able to follow your video take apart my Keurig reset it and it’s working again (although I’m not sure for how long 😂😂)thank you so much for how easily you explain and go through these repairs. I really appreciate you.
I can’t believe it actually worked. Following your instructions, which were spot on, I did the paper clip reset and BINGO, I’m back in the brewing business. Thanks so much for taking the time to put up this video. It has obviously helped many people fix their broken Keurigs.
I'm so glad I found this post! I opened up the Keurig, used the paperclip to reset the thermostat sensor and, voila, it started up. 1 hour to fix > $200 to buy a new one - Thank you!!
Thanks for these excellent instructions. I repaired my machine in less than 30 minutes. Must ensure machine is unplugged and using a little elbow grease you are good to go. I believe what caused the problem is I removed the water tank while the coffee was brewing. Big no no cause I believe that is what shut down the heater switch.
I think there are a lot of folks who like to post these self-help videos that just like to hear themselves talk! This video I found to be the most helpful and I was able to fix my unit quickly, thanks for the excellent instructions!
I fixed my machine w these steps...great job bruh....I called the company and all they had me do was test to make sure I was connected to a good power outlet. And simply said it was broken and needed to buy a new one. That they would give me 20% off if I ordered w them on the phone. F-that...I found this video and reset the thermo like he suggested and it worked like a charm...now I know....thank you sir.
Thank you SO MUCH for this video!! Mine had just run out of the warranty period and of course Keurig would do nothing but offer 20% off for another one of their junk coffee makers to which I told them no thank you. You have saved the day and given me coffee while I research other brands that will hopefully be better than this! Thanks again!!
Water pump arrived and it fixed the problem. Just wanted to mention that it is tricky to get the housing off, but when you go to put it back on, you don't have to fight it. If you look at the housing once it's off you'll notice that it's in 3 pieces, Sides, top, and back. I took these apart and put the side piece on first. Slid the short top part into the housing, then just snapped the back part on. Easy peasy. Thanks Just A Dad for showing how to solve the problem.
Thank you for this! It was almost a bad start to 2022, but your instructions saved the day and the start of the new year in this heavy coffee / hot chocolate drinking household. The hardest part was removing the cover and putting it back (you just have to have the stomach and patience for it LOL). Thank you again, Sir. Happy New Year!
Had this exact problem after descaling. Followed your directions, and the problem was fixed. The only difficult steps are the cover removal and replacement. Thanks so much for your excellent video !
This was my second machine that stopped working after I descaled it the first time. Keurig sent me a new one, the first time and this morning I came across your video! Thank you so much. I am sitting here with a nice Keurig coffee ☕️
Suggestion just drill a hole that's adequate size to see this will be easy if you pop the top cover off and use a light to view you may be able to drill your access Holes without taking the machine apart. Just use a drill stop. Then push a paperclip in so you can reset the thermostat you could drill two small holes one of viewing hole and one accessible. This would make the process a whole lot easier. Maybe drill too small holes so you don't have to pop the top cover off you can view in one hole and access the thermostat with the paper clip in the other. You can always put a rubber plug in the hole or holes if you don't want to look at them. My thoughts and suggestion! George W PS A after thought. All the company would have had to do was to circuit to the thermostat when the add water light comes on to disable it. I mean they have a water sensor! Actually it wouldn't be hard to add one! Thank you for giving hindsight in the situation with the thermostat and taking the unit apart!
THANKS! Back in business thanks to your video. I'm just a dad at 51 fixing more & more on my own from clothes washers/ dryers/ cars to Keurig Coffee machines. I appreciate your work.
Thanks for a great video. I have never seen so many complaints over a product. After a "descale," my Keurig went dead like so many others I had read about in the reviews. I took my ?SUPREME? (now there is a misnomer) apart before watching the video thinking there must be a simple breaker on the board. I found what I assumed was the thermal breaker and found there was no continuity between the two wires. I did not realize that it could be reset so easily. I'm considering cutting a hole in the side of the unit because I am sure this will happen again. Thanks again
Just a note to say thanks. I just helped my buddy fix his K-Supreme with the help of your video and we are currently enjoying a perfectly brewed cup of coffee each. - Your instructions were textbook-perfect! :)
Thank you for the tutorial! We only used ours for 3 weeks and it pooped out this morning. I was able to do everything in about 15 min maybe less. If you pop the back panel off with a flat head it's alot easier to get the case off BTW. I just popped off the case and hit the reset with a paper clip and it worked.
I have the stainless steel model and was getting ready to toss it after no power following a descale. Followed your instructions, with a little bit different route, and presto, works again. Thanks for posting this.
Thank you for the detailed instructions. I was able to follow along exactly as you described and now I have a working coffee maker again! This is precisely the information I needed - Thank you!
Descaled today and the machine ran dry for 30 seconds or so… you just saved me from not having coffee tomorrow morning which would have been a crap day! Thanks for the video!!
Thanks for the heads up, the challenge that I faced was putting it back together having all the plastic clips fall into place, but other than that this was spot on and you’re going places. Thanks for your help, and your kindness
Major challenge for me also. After several tries getting it on as one piece, I unclipped the top and back as one piece and attached that after getting the front portion in place and clipped in. Top and back clipped on last with no issues at all. Worked perfectly. That’s the only way I’ll reassemble it going forward.
Awesome instructions. Luckily it reset for us. Thank you immensely, you started 2022 happily for us keurig/coffee lovers. You have a Happy New Year, too!
Thank you!!!! so much thanks!!! I had my Keurig thermostat trip when doing a descale and this saved me! PLEASE READ TIP!!!!!! Watch the wiring when you put the case back on as the first time I did this I accidently unplugged the water level sensor and a cable moved that I almost screwed into. What I suggest is to take the case apart ( it comes apart into the front/sides panel. the back panel, and the upper panel). Wrap the front/side panel into place, slide in the upper panel, then snap on the back panel. you wont have to worry about sliding everything down in one piece
Thank you for a very informative and well executed video. I did what you showed and now I'm enjoying coffee again. I will however not use the descale mode as that seems to have triggered it. Hope Keurig has done a fix. Thanks again, your instructions were spot on.
It worked! Thank you for posting this video. I don't understand why Keurig would not have designed the unit so it would be easier to access the reset button.
Thank you for taking the time to do these videos. This was just what I needed. Reset the thermostat and all is good! During the process I discovered why the later models come apart in sections. Mine did this all on its own. While I was trying to work it over the handle. Which of course made the reassembly process much easier. Thanks again!
Thanks for this very helpful video. I offer the following tip for reassembly. To reinstall the outer case/cover, it is much easier if you disassemble the case into 3 pieces: 1) the curved front with the left & right sides, 2) rear panel, and 3) top panel. This can be done easily by reaching inside the assembly from the bottom (after removal from the main unit) and releasing the tabs holding the rear panel to the side panels, and the single clip between the rear panel and top panel. The top panel (3) will then just slide out from the front & side assembly (2). Then you can easily install the curved front with left/right sides onto the base without having to work around the top handle. Next slide the top cover (2) into place from the rear. Then insert the rear panel (3) into the base, bottom first, and its sides will easily click into place as you apply pressure to bring the top edge of the rear panel towards the top panel. Sorry for the long description, but it's the best I can do without posting a video myself. I see more than one post below with a similar suggestion - I repeat it here, because it's really a worthwhile point to include in a future video!
I'm an HVAC technical support and am impressed! I'll be fixing mine shortly. I was descaling and mistakenly pressed the brew without the water tank connected and it tripped then. I assumed the low water sensor would have prevented it. Perhaps that is bypassed during descaling in order to drain more solution.
My thermostat tripped, I am now certain, after attempting to brew a cup without the water reservoir in place. So if the low water sensor doesn't function without the reservoir attached, it's not limited to descaling only. After watching some of these take-apart videos, I'm surprised that Keurig doesn't have some sort of lockout to prevent brewing in the absence of a reservoir.
Exactly the same here. Descaled, got to the end of the second water tank full, and the descale light stayed on even once the water was out. Hit it one last time and it ran dry, tripped the sensor. Poor design for sure.
My brother took the water reservoir off mid brew and it stopped working, zero sign of life. I followed this video and it’s back to normal. Thank you for saving my family a couple hundred dollars!
Excellent tutorial! It was so helpful mentioning the sections that may be hard to remove. I would have given up, worrying I may break the unit. My mom's Keurig is finally working again. We both thank you!
Mistakenly placed the water tank so that it wasn’t seated properly and the unit shut off and I couldn’t get it to power back on. Was all set to buy a replacement until I saw this video. As he states it was tricky getting the plastic body to disengage from the base but once I did I was able to reset the thermostat and all is working perfectly again. Thanks; you saved me $129!!
Oh my goodness thank you for this! I am a 63 year old woman accountant about as gifted in equipment repair as a snail. I was able to take the cover off after about an hour and reset the stupid thing! Great video that even a beanhead like me could follow!❤
Youre so amazing you just saved me 180 bucks! Called support they said to replace it. Took a thumb tack reset it and it started working again!!!!! THANK YOUUUUUUU
Just want to say thank you so much for your video! I’m horrible at fixing things but because of your video I was able to fix the problem. If you are anything like me coffee is life so a machine that wasn’t working is just heartbreaking lol Thanks so much! 👍🏻👍🏻
My wife was about to buy a new one, because of this video, I look like a hero. Thank you for this. Mine was a slightly different model, so taking the cover off was even more difficult, but the reset thing was the key.
Hello sir. Again you have saved my pockets! My supreme wouldn’t power up like normal. Before ordering a new one (this is almost 3 years old), I remembered your channel and how you saved me a ton of money and headaches when it comes to descaling this machine. This video was SPOT ON! Followed your advice throughout (except for the testing machines that I misplaced over a year ago ). Pulled off cover and reset thermostat and just like that….POWER! My wife is happy also, as she ONLY drinks Starbucks and Dunkin’ Donuts coffee and I Mainly drink from this machine. Again many thanks to you and your channel, and Happy Belated Father’s Day sir!
Thank you for all your time and effort that you put into your videos! You mentioned a pump needed replaced in the second unit you showed, or even the thermostat in the first unit....where are you getting your parts? Keurig is no help when I've called them and the local appliance parts store has no access for any parts except the descale kits, water chambers, filters etc. Ive seen folks on Ebay have broken machine's that they sell for $50+++ for parts but thats a real hit or miss. Thanks in advance for your time!
Not sure where to get parts. eBay would be my first thought if someone is parting out a Keurig. Sorry I will keep my eyes open Thanks for your kind words!!!
@@JustADad Thanks for your reply, I thought from the post you had found a source for parts/pumps. This is one of many on going problems that this co has had for too many years... If it don't work, and its not under warranty, its junk/trash! Throw it in the landfill!!! Want to buy another one? and the beat goes on. I appreciate the convenience of the product but......... As always you do a great job and I truly appreciate you channel! I do enjoy it!Have a blessed Thanksgiving and Merry Christmas sir!
This is very helpful. My k slim stopped working when I descaled it, so I will have my husband watch this video so he can fix mine. I hope all it needs is a reset. Don't want to purchase another one. Thanks so much for your help!
Thermostats for coffee makers are supposed to close again when the temp goes back down so the thermostat is faulty and only that needs to be replaced once you see that it sticks open again after a manual reset.
Thank you for the video, My wife has had to replace 4 of these and now I know how to fix them and prevent the issue going forward. When thinking about it, the descaling is when this happens the most. I fixed the last one and it works perfectly by following your video. I have told her to give it 10 to 20 seconds between descaling cups to allow the pot to cool down slightly. Since then she has not had any further issues. Thank you
