How to fix problems with Renault Zoe R-Link system 

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Thank you so much. My touch screen stopped working, but with your video I fixed myself. Very good 👍👏👌

Our 2017 Zoe's touch screen had stopped working, and then the R-Link kept powering back up after the car was locked - we came back from a week's holiday to a 0% traction battery and associated errors (we'd left it sat on the drive with about 75% in 7 days before)! Nearly resigned to a Renault garage trip, but the trusty 'press the home button as fast as you can' trick worked for us - a full reset has made the touch screen work again and all is powering down (and staying off!) as it should! Thank you once again Matt (and other users who have passed on the home button wisdom!)!!

It was me who found and first documented the home button reset. I've found it to be 100% effective, although infrequently required. Never had to perform a fuse pull.

Hi, thanks. Pressing the home button multiple times worked for me. I was just about to call the Renault dealer and thought I’d look up on U Tube first.👍🏻👍🏻

Had a looping issue on a rental Zoe. No way of stopping it. Pulling the fuse allowed it to restart so thanks for the help. Great video and very helpful.

5 time home button trick worked for my clio 2016. Touch screen didn't work but thanks to you now it does 😊 Big thank you from Croatia

Thank you so much! Fixed my bluetooth audio problem with Spotify and my mobile phone. Now i can hear bluetooth audio streaming again!!!! The home button was enough to make my r link work in my zoe. Thanks again. A like from here!

Thanks for that mate. The reboot worked and all is well again.

Thanks for sharing the fix. Yesterday evening discovered that the dashboard was still on (sort of idle mode) and RLink system was showing the time. I could switch it on with the “volume” button, but then I discovered that the touchscreen did not work. Long story short, moved the car to our charger (must be weird for the neighbours, as I was moving cars in the middle of the night🤣), charged the car. This morning the car was fully charged. Pressed 5 times (quick sequence) the home button on the RLink and voila, the RLink was working again. When I locked the car, the dashboard switched off. Now wait if the auto lock will activate (locked the car with the remote last night)

Super helpful video, fix my frozen touch screen right away. Thank you so much. Regards from Costa Rica!!!

Hey man. Repeated home button worked for me. Thanks a million.

The home button trick worked for me first time on Captur where my screen had become unresponsive. Many many thanks 👍

Pressed the home button about 2-3 times repeatedly (quickly)... This did the job. Thank you

Thank you so much this was most helpful, my radio stopped working ,rebooted via setting no good, rebooted via pressing home botton 5 times no good, removed the fuse and yep there you go . Actually phoned renault service for help and they said its £144 to investigate !!!! this was a capture 2015 . they would of charged me that and done the same as me which took less that 10 mins. h

Thank you so much! Reboot via Home button worked easily with a Zoe 2018. Bluetooth is now working again.

Thank you, my wife's zoe had the issue with the touch screen not working, taking the fuse out did the job

Hello Matt. Another useful video! Many Thanks.

Brilliant! Removing the fuse sorted my frozen touchscreen. Thanks very much 👍🏻

Thank a lot for this video. I watched it now because just today i have been to the local renault diler garage for the reversing camera and they fixed it. But did not want to tell me how they did it🤨

Your rlink system is out of date and you need to update it to stop these errors from happening, 4 years an no rlink issues as i update ours regular

Hi thanks for the vid. My parents bought a kadjar, the radio and usbs have no power. And fuses look fine. Dealer is tryna get it sorted but parents getting frustrated. Ever hear of this? Any easy fix?

Many thanks. I followed the instructions, removing and reinserting the fuse shown and, hey presto, R Link rebooted. Best wishes

On my Zoe holding the home button down for about 5 seconds until the screen went black restarted it, probably more foolproof than tapping quickly

thanks for that, very helpful information thats interesting that when you pull the fuse you dont have to put a code in to get the r-link radio to work again . In my wife's Clio mk4 when you disconnect the medianav radio by fuse or from the 12v battery you have to input a 4 digit code to get the radio working.

Did you ever update your R-Link? Because it seems like an old Version to me. Try to update it with the help of the R-Link Store Website and the R-Link Toolbox program.

I have a slightly of topic question. Do you know if it is possible to install an aftermarket camera and reversing radar and have it show in the R-Link system ? I have an R75 Zoé from 2016.

Awesome stuff thanks - the home button method worked on my smart car (453 has the same system rebadged)... Glad it did because getting to the fuses is a nightmare!

Thanks ❤ My Network status was on "disconnect" all the time. Thank uuuuu

It's a real shame how small the glove box in the right-hand zoe is, if you compare it with our left-hand zoe, because of the fuse box and UCH ...

Pressing thee home button about 5 times fast in a row works fine with my 2015 Q210, then r-link reboots.

Thanks, removing the fuse worked for me. Unfortunately a little late, as I had already bought a new camera. So if anyone is in need of an extra camera 🙂

DAB reception has failed on our 2018 ZOE, Renault dealer tried replacing the aerial base booster electronic unit but that didn't work, now they say its the head unit, Renault Dealer Earranty (carcase plan) have chosen to have my unit refurbished, so we qill be without the head unit for about 2 weeks, is it OK to use the ZOE without the head unit in place? Any issues you can think of?

Very helpful 🙏

Thank you so muck for this video 🙏🏼🙏🏼 helped a lot

I bought a 2018 Zoe two weeks ago. I got the authorisation code for the app but it won’t update. The network on the car is disconnected. I’ve pulled the fuse and it still wont connect 😢

DAB reception suddenly became very poor, local Renault dealer diagnosed aerial base signal booster, BUT that didnt fix priblem, now they say its the head unit (screen bit is fine, so they must mean the silver box behind it that looks like a radio box. CarCarePlan have agreed the head unit can be replaced with brand new. My local dealer says the dash has to come out to replace it? I understood it was pull off central display surround, undo connector, undo 4 bolts remove screen & silver box, undo connectors, snd remove the screen & silver box, then separate the 2 components. Is that how you understand it?

Hi pressing Home 'House' button 5 times forced a reboot of the r-link system on our ZE40 every time we tried it.

Sajnos nincs hálózat( azt írja a számítógép a Zoeban) Már mindent reseteltem , tér erő van de a simet nem látja.Egyáltalán hol van a sim kártya a Zoéban?

Thanks, useful video. Do you know how to enable "Android Auto" ?

Under the home button is that a power button? Press and hold for 5 seconds?

Excellent! Thanks a lot!

To correctly disconnect the 12v battery: open the bonnet and all doors are shut (not locked), wait 20-30 minutes (anyway more than 15...). In this time the vehicle will go into 'sleep' mode. Now simply disconnect the negative terminal (in one move! Avoid double touching the terminal) . At this stage the vehicle should be completely dead like absolutely nothing will come ON. In this stage is safely to remove/replace the 12v battery or disconnect the main safety plug from HV battery. You should not disconnect the 12v battery before vehicle goes into 'sleep' mode

On 2 occasions the R-Link has hung and the radio will not turn off at all. Had to pull the fuse. Have pulled the 20A fuse to reset it, not the 15A. Might attach some dental floss to it as it is a nightmare to reach.

hi there! i know its 2020 but still have a problem with back camera.Pulling the fuse not helping me this time. So i've updated R-Link and didnt help too. Somone nows what colud it be an problem? I'ts just is exacly the same situation as on the video above. thx for any advice. My Zoe it 2015 model abd today i've just done R-Link upadte wich didnt help.

I got a puncture and attempted to remove the front wheel. With bolts removed it did not want to pull off. Is there any reason or suitable technique?

Our RLink is showing a white screen and nothing else. Pulling the fuse and full reboot did not help. Any idea what the problem might be?

nooooo don't pull rlink fuse!!! your Rlink is seriously out of date needs updating PLUS factory reset normally fix's all stuff

Pressing home key five times for full reboot fixed my Bluetooth issues.

what about tele comm, my Zoe show no sim numner after an update. the sim nr. now is 00000000000 i don´t remeber what is was before. but no contact to the car with app.. also i had a issue with Renualt Link, does it even show status on app for battery, and how do i set the ma charge to 80% in this, the model of my Zoe is ZE40 R90 2018

I have a renault megane 2015 and i couldn’t get my phone into the bluetooth system so i restored the factory settings in the car and for a week now the time hasn’t come and the set time thing is always grey so i cant press it. What can i do?

Great, thanks!

Çok faydalı teşekkür ederim 🎉🎉

Does anyone know where the RLINK fuse is on a 17 Kadjar 😫

Hello I have a renault zoe 2016 and I try to update RLINK via USB Stick. When I do it says "No multimedia content found". What should I do ? Thanks

Our zoe has recently started saying battery charging impossible. It has been into Renault a couple of times where they have done some kind of reset and they have also done a full computer reset but then it only charges once after and reverts to not charging. The garage said it might be the hardware and we will need to replace the terminal at a cost of £1500! Car is 2014. Terminal doesn’t appear damaged and the problem only started after the garage had done a service on her. Any ideas?

Mine reboots itself very other week so haven't had to do this ever.

Why don't you just go into the system menu on the R link and do a factory reset?. Surely it's the same thing

Thank you.

I'm missing the rear view camera settings. So when I put it on reverse it only shows the image of the camera with no guidelines and sensors. The opppsite of your problem here.

Confused about the correct fuse to pull. Does this vary with Zoe version?

Always good to remember; a cold reboot solves 99 % of PC problems 🙂 good story!

What do you do if the satnav map won’t come up?

My screen is gone blank, everything’s appears to be working sound wise but no screen. Any ideas?

Hi, do you have apple CarPlay?

Does anyone know how to reset the service interval timer? My car is booked in for a service in a couple of weeks, I now have a bright orange tool symbol which I would like to cancel.

Im having trouble with my touch screen it wont work got a new battery for the car now its stuck on authentication key and i cant use the touch screen. Please help anyone please

Push the home button 5 times to reset

You absolute top ledge

did anyone have a clock problem? mine is missing and i cant set time at all :/ software is up to date... it happend a week ago just like that. navigation shows me the time when i will arrive at destination but main clock is missing.

Please can someone knowlegdably tell me two things re my 2020 Renault Zoe Iconic, as follows: 1) when I got into the car today the screen said there was 196 miles range left but even though I then drove just 2 miles and parked, the figure had i n c r e a s e d to 213...??????? 2) on the door pillar the manufacturer says that tyre pressures should be 38 front and 33 rear. However, KwikFit, who after all are tyre specialists, insist on 33 all round...???????? I'm so konfused on both points that that's why I've spelt the word beginning with a letter 'k!'

Thanks another trip to Renault dealer prevented.

A regular computer never needs to be rebooted, only Windows computer needs rebooting. Any Linux Computer, Android or Mac never needs reboot.

I’ve driven a lot of cars, and I’m currently using a Renault Koleos as a hire car and it is by far, the worst most broken car I have ever driven. Do not buy one of these utter pieces of shit.

That's only a Windows phenomenon, that you need to reboot your computer. I am using Ubuntu Linux on my desktop PC and I never need to reboot it. Rebooting is just a Windows thing, other operating systems don't need to reboot, because they are coded properly.