If you are completely signed out of PSN then try signing in with another source of wifi cause for me I signed in with my mobile hotspot then changed back to my normal wifi then I tried these steps(hope this helps to those out there who are still having trouble with this NP-40831-6)
Icey just play on the mobile hotspot then after a while switch back to ur regular internet and you can keep playing u don’t need to go back to the sign in thing after u switched it to ur regular internet
I have a problem and the error code was shown to me whereupon I could not do anything anymore so I logged out and therefore I don't come in with the trick anymore that means if I want to log in to test the internet connection the code also comes can you help me there would be nice
If this doesn't work, connect to the internet with a different type of connection. Meaning - Set up a new internet connection. Connect to your cell phone, different router, whatever you can. Then, while connected to the new connection, login to your PS Network account. That's how I just fixed mine.
If this doesn’t work..Fixes for me !!! .An error occurred Np-40831 6, I tried all RU-vid fixes for 10 days but never worked. Like mobile hotspot connect to WiFi router change, reset ps4, reset router, software update, DNS change MTU change ...Nothing worked :( But my mobile hotspot connected to ps4 ..so then I realised there is problem between (ps4 and WiFi router) connection. And knew my IP address was troubled connecting with Ps4 maybe blocked not sure and also couldn’t access my Bank app and playstation.com while connection with WiFi connection but could do work with Mobile connection. So finally contacted my (Internet service Provider).He asked to send URL of playstation which I cudnt sign in while connection with WiFi router. He took 2 mins and cleared all caches!! And Finally it worked !!!
I had the same problem and nothing worked I would be connected to the internet but I wouldn’t be able to sign in to psn if ur still having trouble the only real fix is to either get a new IP address (best way is to get a new router) or have a wire connection with ur modem but ur IP address is the problem
I FOUND A REAL SOLUTION: The reason is that your IP is blocked by psn if you don’t care to know why the only thing important for you is that you have to get a new IP address. You get this by restarting your router or manually in its firmware. If you care why listen here: Your IP changes ever so often. There is a small chance that if your IP changes, you get one someone else once had. And if this IP by some chance got blocked because the previous owner was doing something stupid you are now blocked if you use this IP. As stated above you can get a new one fairly easy. Just kinda weird how this works but this will fix the issue for you!
I do apologize. I have contacted Sony and even they dont know the patch to fix it yet, I’ve tried to find other gateways for you all, but no avail have I succeed. Sorry to inform you
so true!!!! used mobile hotspot..then login. then switch to lan or home wifi again. mine is fixed! i was crying before. im so happy its fixed again! i was so down. i couldnt make it work
FAIL FAIL FAIL, the one bloody day I can play, this s**t happens!(PLZ HELP) To be honest i'me thinking of getting rid of the PS4, because this is going beyond knowing
I know how to fix it you have to unplug your internet restart the PS4 once the PS4 is on go on set up internet and turn internet on press circle and wait for the internet to boot back up and go back on set up internet connection choose your internet and type in the password and connect it has to be on easy and login to psn and test internet connection and your done
I’m glad it worked for you! It’s a tragedy when you get ready to plan a game and can’t! Feel free to follow Instagram at GroodyGamer to stay up to date on what I post and my upcoming content!
Xzavier Tann I’m glad it worked for you! If you like, you can follow my Instagram at GroodyGamer, it will keep you up to date on all the content I post and have plans to post, and thank you for your subscribe!😁
I appreciate the feedback, though I am sorry to hear that it did not work for you, I will t ry my best to find another solutions for you all hopefully tomorrow, stay tuned.
i lost my sim card to get two step verification con but i can’t .how can i fix this problem.. i hve change my password but don’t get code because of two steps code
Hey guys i found an ez fix to this,, first u need to have mobile data 2nd turn on the mobile data and put it to hotspot 3rd turn on your playstation (if u have not done so) and go to network, select the hotspot and key in the password 4th go to psn sign in and put your password, it will not show the error and bring u to home screen 5th restart your ps4 and there u go 🙂✌️ you can put ur old wifi that u used for ur ps4 back in🎉
Didn’t work I connected my hotspot to my PS4 and it didn’t show the error then I restarted my PS4 and then put my old WiFi and still had the PlayStation network sign in failed 😣
Yea well mine shows the blue dot and says I’m not signed in and it also told me I need os plus to play the game when I have till Christmas before I need a new year card
I forgot to mention that even though you are signed out, you have to manually sign yourself out in order for it to work. Try that, if it doesn’t work, let me know and ill see if I can try something else for you guys. Keep trying, dont let it stomp you!
Just had this code and problem for 3 days. But also when I tried to log onto PlayStation.com on phone or computer i got a error code there also. All of my WiFi was up and running I even upgraded to faster service. Nothing helped. I did these steps. Everything. But if I hooked the ps4 to someone else’s WiFi I could log in. I ended up trading out modems. It was something between the IP and PlayStation but Sony could not find it on their end and suddenlink couldn’t find it on theirs. 🤷🏻♀️
