How to fix WHEA Uncorrectable Error Bluescreen and USB Disconnection Issues

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This video shows you how to diagnose the root cause of WHEA Uncorrectable Error Bluescreen and USB devices getting randomly getting disconnected.
WHEA Bluescreens are usually caused by unstable OC, faulty power supply and PSU extension cables.
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Chapters:
0. Intro: 0:00
1. PC Config: 0:42
2. Description of the problem: 1:17
3. Diagnosing the root cause of Bluescreens and USB issues: 3:53
4. Diagnosing a faulty power supply: 5:01
5. GPU Indicating PSU fault: 5:52
6. Using a multimeter to diagnose the PSU: 6:11
7. Unboxing the new Power Supply: 8:57
8. Why you should replace PSU 'extension' cables: 9:38
9. Testing voltages with the new PSU: 10:04
10. No more BOSD or USB issues: 11:10
11. Concluding Thoughts: 11:50
================================
Useful Software:
HWMonitor:
www.cpuid.com/softwares/hwmon...
================================
Amazon Affiliate Links:
Corsair HX750:
amzn.to/3I1lIjF
USB Power Meter:
amzn.to/3Vthu7v
Corsair-sleeved cables:
amzn.to/3hTVx3Z
LED Voltmeter (Red display)
amzn.to/3FQ2H1b
Disclaimer: Whenever you buy something from our Amazon Affiliate links, we earn a small commission that helps support us.
================================
Wallpaper:
flic.kr/p/2mmiXGp
================================
Social Media Links:
/ techguycharlie
/ techguycharlie
#wheaerror #pccrashes #fixbluescreen

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Опубликовано:

4 авг 2024

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Комментарии : 95

@arthurdecoy Год назад

Man, I had EXACTLY THE SAME symptoms that you had. This was the only vid I found in whole RU-vid (trust me, I've searched) that helped me. My 5V was 4.7, today I dismounted all my components, cleaned the power suply connections with isopropyl alcohol, and then turned all back on, and... VOILÀ! My PC is back. I Thank you sooooooo much, i've liked and subscribed. Thank you a lot

@ehdriel4178 Год назад

damn this might be on of the best how to fix videos ive ever seen on youtube. really well spoken and straight to the point. thank you

@TechGuyCharlie Год назад

Thank you! I hope you were able to fix the problem?

@ehdriel4178 Год назад

The issue starting happening again so I’m going to try a new psu

@BB-oe4ij Год назад

Amazing work as always 🤗 And amazing to see how you figured out the issue step by step, not everyone will think abt the power supply but more likely think it's the motherboard 👏👏👏

@TechGuyCharlie Год назад

I actually did suspect the motherboard! 😁 thankfully its okay! Or else this would have been a really expensive fix.

@BroFist4All 9 месяцев назад

Cable extensions removed and the problem disappeared. You are the MVP!

@TechGuyCharlie 8 месяцев назад

Glad I could help. 😊

@PaleoReal Год назад

I cant thank you enough, for helping troubleshoot. You helped me solve my problem for the past few months and it was getting worse.

@TechGuyCharlie Год назад

Its an honor man! Glad the video was helpful. 😊

@felixlersha Год назад

Terrific video Charlie. Very thorough and methodical. I had some USB instability in the past but never considered it to be caused by the power supply. I upgraded to another PSU about a year ago to allow for a GPU upgrade and now that I think about those intermittent USB issues also went away. For some reason I never put 2 and 2 together there. So perhaps I had the same issue as you. I will have to test the old PSU now as I was keeping it around as a spare but if the voltage levels have diminished then maybe it should be disposed of instead.

@TechGuyCharlie Год назад

Thank you!! and same here, I never thought the PSU would be the cause of USB instability, always suspected cables or faulty USB ports and what surprised me the most was the games crashing straight to the desktop was also caused by the PSU! I was convinced it might have been the RAM, GPU, CPU or Motherboard. Now, It's been more than a week since I replaced the PSU and everything is stable! Not a single crash or BOSD or any USB issues, just crazy! Also, when you test the voltages, make sure to do it under load!

@sonm1na 23 часа назад

I had the same issue, even while playing Nikke on my PC, so after i watched your video, i bought a new power supply today. I can now play all my games without any issues, including The First Descendant on Ultra settings. Thank you very much

@TechGuyCharlie 20 часов назад

Super glad to hear this! Glad the video was helpful. 😊

@DoomAStiG007 Год назад

Thank you, this video helped me. I was having random blue screen when playing steam games for like 5 months now. I thought it's just my ram or something. But after watching your video, I removed the 2 extension cable that I bought from amazon that is connected to my GPU then used the cable from PSU straight to my GPU. It works no more blue screen. I think it's really because of the extension cable.

@TechGuyCharlie Год назад

Super glad that the problem is fixed, it usually always is the power supply or the extension cables. 😊

@badejong 10 месяцев назад

Very helpful video. Thank you so much for creating this. 👍👍

@TechGuyCharlie 10 месяцев назад

Hey, I am glad the video was helpful. 😊

@Sherbert_ Год назад

Very educational!

@TechGuyCharlie Год назад

Thank you! 😊

@syarasdsalrial1953 Год назад

hello charlie,little question,in idle i have +12V in 11.909V to 12.000V, +5V in 4.720V and +3.3V in 3.088V .... i get the same BSOD,and controller disconnection,also my 3080 Ti cable is blinking red in 2 of the slot,left one is not blinking,when playing "heavy" games it dropped to around 11.600V in +12V, but in ur video it drops to around 11.300V....should i consider changing PSU/Extension?? or i need to inspect the GPU/CPU also?

@johnnykarate1905 Год назад

Hey there guy happy new year to you plus family And friends. TRULY HOPING YOU MAKE YOUR subscriber's goal for this year you deserve it and so much more and to let you know that I appreciate you and what you do for us the views.

@TechGuyCharlie Год назад

Thank you for the support, Johnny! This means a lot. 🤗 Happy New Year to you and your family as well.

@JimmyC0 Год назад

keep it simple and directly to the point

@Whooisangelitooo Год назад

I’ve had this problem for nearly 2 months now. I built a whole new pc, and I was shocked because I thought I might’ve installed the wrong drivers etc. I replaced the MB for a better one and I got a better GPU than the one I had. Still ran into the issue, but I did notice how the mouse would just DISAPPEAR Sometimes, or stop working. I will be diagnosing the PSU later. Hopefully this is what it is. Thank you!!!

@TechGuyCharlie Год назад

If you have gone through the effort of replacing the whole motherboard, then it's most likely the PSU!! Let me know if replacing it fixes the issue.

@gustavonasserd 11 месяцев назад

I loved u vídeo. Ive been facing LITERALLY THE SAME ISSUE. Hoping to my new PSU fix the problem! I ordered a new one.

@TechGuyCharlie 11 месяцев назад

Thank you! I hope you've checked the voltages before ordering a new PSU? I really hope the problem will go away after psu swap.

@gustavonasserd 11 месяцев назад

@@TechGuyCharlie Hey bro! Passing by just to tell that it worked!! no more BSOD, holy **** thx so much man! You should do mores vídeos. U maked the difference for me today. Greetings from Brazil. Best of luck for you channel. God bless u!

@aaronjoshua7708 6 месяцев назад

You are a life saver brooo thaaanks!!

@TechGuyCharlie 6 месяцев назад

Happy to help

@johangp1990 Год назад

Im having the same error but on a alienware laptop. Wondering if running a death battery could be causing that blue screen. My battery died a couple months ago and i ve been using my laptop connected 24/7 since then. I also tried a factory reset already so no software issue

@daffertube Год назад

Been dealing with WHEA_Uncorrectable error for weeks. Turns out all I needed was a trip to best buy for a new PSU. Thanks Charlie!

@TechGuyCharlie Год назад

Welcome, and please let me know if the PSU swap fixes your blue screen issues. I hope you have ruled out everything like unstable OC, overheating and cable extensions.

@nushnume Год назад

Did you ever had issues with the Aorus RGB app for the graphics card? I have the same exact GPU and also an MSI motherboard but Intel and whenever i laungh it to change the RGB on my GPU,if i dare to end it in task manager or try to reboot or shut down the PC it will give me a BSOD every single time. It seems to be an issue just with the software itself cause the card behaves normal

@TechGuyCharlie Год назад

Hey Laur, I've had one issue, RGB Fusion was interfering with the mechanical hard drives, upon launching, it caused the drives to stop spinning and star back up and it would take over the RGB of the RAM, this was fixed by deleting two files. After that the software has been mostly working fine. Card is great, but the software is junk, which is why I might avoid getting another Gigabyte card in the future.

@gamezone1652 11 месяцев назад

i got the same blue screen and usb disconnection on my new gaming laptop please help please

@GermanXBL 4 месяца назад

My new PSU is coming today, and i hope so much my Bluescreens and shutdowns, freezes are because of my old PSU, i bought a few days ago a new M2 SSD bc i thought its coming from there but no, I'm pretty confident because of you that its my PSU, i will see it later :D Thanks in advance

@TechGuyCharlie 4 месяца назад

Please let me know if a new PSU fixes your issue? Its most likely the RAM or the PSU, definitely not the m.2 ssd but my money is on the PSU!!

@GermanXBL 4 месяца назад

@@TechGuyCharlie long story short .... it was the PSU :) yea i know i bought the m.2 SSD because i couldnt fresh install Win 10 on my old m.2, but after buying a new m.2 SSD i still couldnt install it, so i changed a setting in Bios and then i could install it on the new m.2 SSD. i guess my old m.2 is still working, im gonna test it the next days and put it back in ^^ then i replaced all 4 RAM Sticks with my old ones but it was still crashing. Then i tried only the 2nd & 4th RAM SLOT, but still Bluescreens, changed the Graphics card but still blue screens, till the new PSU was installed :) i instantly knew its gonna work because as you showed in the Video with the HWMonitor Tool the +3.3v +12v +5v was way under the Numbers, so my old psu had on +3v only 2.5v the 12v only had 11.6v, and when i installed the new PSU it showed instantly 12v at 12v, 3.3v at 3.3v, and 5v at 5v. so I was instantly happy when I saw the numbers, the System is running since then without any Problems, no Bluescreens, no Shut downs no nothing, im now more then 2h in my Game without a Bluescreen/crash/freeze, normally i get Bluescreen after not even 5min. and what was really weird before every Bluescreen my LAN Connection just deavtivated itselfs, but not anymore :D thx my brother

@d6m6nk6ng6 5 месяцев назад

For me it was those super pretty psu extension cables, removed them and haven't had an issue since!

@MrBess240 Месяц назад

if CSM legacy mode is enabled then is possible that you have same issue like i had..so i disabled CSM in BIOS uefi..and since then works fine to me.

@Sbcreation19933 Год назад

sir i have same issue .what i do sir .my configuration ryzen9 5950x x570s auros master 980nvme m.3 samsung cooler master 1050w power supply 360 liquid cooler 64gb ram corsair dd4 3600mhz

@jadowitywiktor Год назад

So in this case when PSU is not holding the correct voltage, can you actually return it and get a replacement?

@TechGuyCharlie Год назад

Corsair should replace it since its got 10 years warranty. But that isn't applicable in my country. Speaking out of personal experience, due to weak consumer protection laws, brands don't honor warranty, so if something goes bad, you are pretty much on your own.

@joeltheyagaraj9714 Год назад

Thank you for this video! I tested my psu like you said and got a reading of more than 14 volts. 14.83 volts. My PC is still crashing. I have a PCIe USB 3.0 port too. I'd be much obliged if you could tell me what else could be causing it to crash with a whea error. Also, I've replaced my RAM recently, but that didn't solve the problem either. Thanks

@joeltheyagaraj9714 Год назад

I think I've figured out the problem. I first tried disonnecting and re connecting the main cable from psu to motherboard. Problem improved but was not eliminated. Then I disconnected and cleaned my usb header cables with cleaning spray. This solved the problem. But yes I knew where to look because of your video. It drew my attention to the usb ports.

@joeltheyagaraj9714 Год назад

This was after I tested my psu with a multimeter, ofcourse.

@joeltheyagaraj9714 Год назад

I've wasted a lot of money replacing my ssd and my RAM and wasted time running several tests several times but the problem was really dirty and loose cables. I had cleaned the ssd cables recently and never suspected that the usb header cables would be the culprit.

@Xh4L3 Год назад

in my HW Monitor i don't have a 5v, 3.3v or 12v listed it's all CPU VCORE then VIN1-VIN8? Ryzen 5600x with 3060ti and corsair 750 gold.

@TechGuyCharlie Год назад

Some motherboards don't report the voltages, so I'd suggest using a multimeter to measure the voltages directly from the power supply.

@damiennoxon9559 Год назад

Hello, i am having the exact same issue as you where the error code will come up and the blue screen when im playing a game, it wont do it when watching vids but my psu is not the issue, the voltage on everything is on point to where it only goes from 5v to 4.9v and then 12v will go down to 11.8v when playing games so my psu isnt the issue, i installed a new cpu and this is when the issue started to occur, would you know what the issue could be?

@TechGuyCharlie Год назад

Can be something as easy as a loose CPU cooler/thermal paste issue to a defective CPU, I highly doubt its a defective processor though. Did you check the temps?

@damiennoxon9559 Год назад

@@TechGuyCharlie yes i called up the place i bought it from and they said it could be the extension lead, and so far its sorted out the issue

@louchatel6113 5 месяцев назад

@@damiennoxon9559bro how did you end up fixing this issue

@CNC295 Год назад

I have that same exact 3070. I could not get it to run with cable extensions. Very interesting

@TechGuyCharlie Год назад

I guess extension cables are a bad idea, by the way, did you ever see the white LEDs light up on top of the pcie connector of the GPU? If they do, that indicates cable and or power supply fault.

@CNC295 Год назад

@@TechGuyCharlie the One I have is lit..

@Ch4mP1oN12 Год назад

i was experiencing the exact same problem with bluescreen except the usb thing. i changed the m2 ssd and it solved. i don't know how it's happened but it is what it is.

@christl2127 Год назад

I have HX750 which encounter same problem, I've already RMA it few times and problem keep returning after few periods, making me upgrade almost whole my system and now it's back again Seeing you have similar problem with same PSU brand, now I think I'm not gonna use Corsair PSU anymore ... I'm gonna use Super Flower.. that one great on my other PC

@TechGuyCharlie Год назад

So it seems its a recurring problem with Corsair? Might sound strange, but I've had Corsair's cheap VS and CX series last longer in a system that's powered on 24x7 than my rm1000x, one of the reasons why I went with Corsair again despite the failure. I really hope the HX750 lasts a couple of years, these power supplies aren't cheap, if it doesn't, I will avoid Corsair all together.

@Patryk122PL Год назад

WHEA errors are due to low voltage - correct. In your case it was PSU. However in most cases it is a sign of a defective CPU. Usually on low loads while the CPU boost to a very high clocks it "demands" too little voltage from your motherboard that is not enough to sustain itself and so it throws cache error and crashes. Pretty common with 5000 series CPUs unfortunately... RMA is your only solution for a permanent fix. Of course as long as your new CPU also isn't defective..

@TechGuyCharlie Год назад

Correct! This is why everyone should have a multimeter at home so can rule out issues with the PSU.

@tadeadly8730 Год назад

do u still use gzr77d

@TechGuyCharlie Год назад

No i dont

@AsmaKhan-ip3ms Год назад

❤

@L-Vanquisher Год назад

i have the same issue. Hardware:- CPU Ryzen 5900x Mother Board - Asus ROG B550 Gaming WIFI II RAM - ADATA 32 GB 3200 Mhz PSU - Corsair RM850 GPU -MSI 1070 GTX 8 GB I have checked all the voltage in HWMONITER it's fine but facing this issue while playing games. Please help.

@yoloparrot42 Год назад

That CPU is plagued with this issue. Same problem here man

@landon8064 Месяц назад

I’ve been having that issue and got a new power supply and everything but it just started happening again. After replacing the motherboard the pc crashing stopped for a week or two and then just started doing it again

@TechGuyCharlie Месяц назад

Have you considered it might have something to do with the power outlet? 🤔 maybe loose connections inside?

@Whooisangelitooo Год назад

OKAY!! My PSU was working just fine. The voltages were fine THE ENTIRE TIME at 12v. THE PROBLEM was that I had a corrupt NVME. So, when troubleshooting, if it wasn’t the PSU, most likely it’s the NVME or your CPU. Start with the NVME tho. Hope this helps

@Deathstrokeee 9 месяцев назад

how can you troubleshoot the nvme?

@thefinest3k318 Год назад

Hi Charlie i bought a new pc a year ago, since then i have daily BSOD "WHEA Uncorrectable Error, Stopcode Watchdog Timeout" and some others I have tried everything but can not find a solution like in the video sometimes my usb devices go on and off so i checked my voltages but they are normal do you have any idea ? Specs CPU: Intel Core i9-12900K, 8x 3.20 GHz, 8xE, 30MB L3 Cache MBO: Gigabyte Z690 AORUS MASTER (DDR5) GRA: NVIDIA GeForce RTX 3080, 10GB (Gigabyte Gaming OC V2 LHR) RAM: 64GB (4x 16GB Kit) DDR5-5600 CL36, Corsair Dominator RGB PSU: 1000W - Corsair RMx Series 2021 80+ Gold

@TechGuyCharlie Год назад

Hard to say, if the voltages are normal, you could try a couple of things: 1. Re-seat the cables 2. Run Crystal Disk info to check if there are any issues with the SSD 3. Do a clean install of Windows 4. Undo any overclocking/Overvolting on the CPU and GPU. Its highly unlikely its the RAM or the CPU, but who knows.

@pervert_kun Год назад

But my laptop only crash with this error when it is not under high load. I even ran a few 30 min stress tests and it didn't crash. But when I'm working on something with two 3 browsers open or even when i close them and leave the system running, it crashes.

@TechGuyCharlie Год назад

I'm wondering that it might be the SSD or the RAM. Probably a good idea to first re-install Windows and see if it fixes the problem, if not then take it for service.

@yt_ghost4794 Месяц назад

Mine keeps crashing after shortly turning on my PC

@donny4405 Год назад

I just bought me a brand new Corsair 850w Gold+ after I upgraded oa 3080 from my 2070 super. I have a Asus Rog stix b550 gaming mobo and a Ryzen 9 5900x. I got this error today while playing Apex. I've never had this error before. And it better not be a new psu. Im either at needing a new mobo, an ssd or i might have to cut my extensions out of the equation and might need to get longer cables.

@TechGuyCharlie Год назад

Its most likley the extension cables, try running your PC without them and see if anything changes, it can also be the SSD and the board but from my experience that is highly unlikley.

@smamas114 Месяц назад

It's seems if i am booting windows from ssd nvme i have this error but if i am booting from ssd sata no issues so its or the new Kingston ssd nvme or the motherboard slot!!

@TechGuyCharlie Месяц назад

I wonder if the SSD is going bad? can you test the nvme on another PC or laptop?

@smamas114 Месяц назад

@@TechGuyCharlie Hmm i have test it with HDtune and it didnt crashed or had bad sectors ,i could test it in my main pc..... sometimes the blue screen occure a few minutes after the desktop appears......the board its old , its a b350 .....this is my nephew's pc, i have upgrade the ssd and video card so he can play gta 5 ,it has an ryzen 5 3600

@smamas114 Месяц назад

@@TechGuyCharlie Its kingston snv2s/1000g, are they known for failing?? !!

@helliix3114 4 месяца назад

For me it was only the blue screen with the same error, but the causing issue was a loose NVME drive

@DaretoSucceed41 Год назад

Bro please one request i always get. 0x124 error please solve thank you. Love from india

@fiendhappy6964 Год назад

i fix this issue. MY SSD NVME OVERHEAT OR FAILURE temps idk why in HD SENTINEL HEALTH 97% and Performance 100% . i swap to SSD SATA and FIX my issue

@tavsanistplu1648 7 месяцев назад

I am having this issue on LAPTOP, what can I do? 😢

@TechGuyCharlie 7 месяцев назад

You will have to take it to service center and have them figure out as the components inside a laptop arent user serviceable.

@Feaa_ Год назад

Appreciate the insight regarding the issue Charlie..ive been getting this recently if I run my game on my HDD, but after transferring it to my SSD it doesn't happen anymore..was wondering if PSU is also the culprit here..and yeah I do use those extension cables too >.

@TechGuyCharlie Год назад

Thank you Ed, just to rule out the PSU, I would suggest getting a multimeter and probing the voltages while gaming. Could you also try removing extension cables and see if it makes any difference?

@Feaa_ Год назад

@@TechGuyCharlie ayeee..thanks for the suggestion😃would try that

@My0wnSavi0r 3 месяца назад

i cant tell you how many videos i watched on this issue with no help. Time to disconnect my extension cables and if that doesnt work get a new power supply. I had a feeling it could have been the PSU i accidently dropped water on it a little while back but it still worked but maybe not as good as i thought. Edit: got rid of the extension cables and got a big boost to my voltage on the HWMonitor app.

@TechGuyCharlie 3 месяца назад

That is awesome! Glad the problem is fixed.