How to Get a Credit Card Retention Offer: My SCRIPT

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Learn more about Travel cards: bit.ly/2zt7VB5 [ Blog Post w/ Script and Data Points ] bit.ly/2xCuyhu How to get a credit card retention offer and my exact script.
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Опубликовано:

1 июн 2019

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Комментарии : 149

@AskSebby 5 лет назад

One day left to enter the 100k Subscribers Celebration Sweepstakes (if you haven't already): bit.ly/2WT5sHm

@gordonmccracken1209 5 лет назад

Thumbs Up! More Sebby Points!

@jeremymoore450 5 лет назад

Sebastian, I haven't heard of that card from US bank. A new review would be nice for year three and whether it makes sense to keep. I only know of the cash card from them? Great video about the retention offers.

@badman5 4 года назад

The retention offers data points link is dead on your blog fyi

@Alvin_1914 5 лет назад

I thought I lost it when the headphones appeared at 2:06

@thenumberonebeaner2211 5 лет назад

Literally same feeling here lol

@mastergamer1171 3 года назад

Just got a 50,000 mile retention offer by following your advice! Thanks!

@NiesLife 4 года назад

I love the fact that you were polite and encourage your viewers to be polite. Yelling at reps earns you nothing. Agent are even allowed to not give you the offers/benefits they technically can based on how you treat them. Remember that agents who handle cancelations have retention targets and its a win win for both you and them. And try not to game the system too much too. At one point you are going to cost more to retain and the bank is just going to let you go. A good rule of thumb would be, don't apply for a credit card with an annual fee if you can't justify paying that fee for the benefits you get

@mpapi77 5 лет назад

Long time fan, really appreciate your advices!

@Lisa.M.J 5 лет назад

Awesome video 👍 Thanks for sharing the script & extra tips.

@farangboii3004 5 лет назад

Love how the headphones come out of nowhere at 2:06 best slight of hand I've seen in 2019 😉

@TravelBossNas 5 лет назад

Love these type of videos!

@ivantobar7337 5 лет назад

Damn you the man sebby putting the pressure on them making them sweatin the deal 👍

@davidrosales2820 5 лет назад

A review of all yours cards and why you keep them , please sebby 😊

@anthonycline6744 5 лет назад

We like all of these videos Seb

@OneNewHope 5 лет назад

Thanks Sebby! Just got off the phone with Amex about my gold card and got an offer!

@vvjones2323 5 лет назад

Loved the MK reference!!

@juliusc5531 5 лет назад

Yes! Please do an updated review on the Altitude and also DPs/tips how to get approve.

@bobbykolahi7937 5 лет назад

Yes, please review the US Bank Altitude Reserve card. Please compare it to other similar cards. You rock Sebby!

@nealmoody5983 5 лет назад

Love your content Sebby. Yes, please review the US Bank Altitude card. I just got it and would love to hear your updated review.

@foxfoxx 5 лет назад

I want to add that if you barely use the card and/or have missed payments in the past and/or have a low credit score (usually below 700ish) will greatly reduce the chances of getting a good offer. TL/DR Basically how "good customer" you are. Sources: Worked for the industry.

@bekco.1617 5 лет назад

Thanks for the advice. I just got 45K points for $20K spent retention offer for my SPG/Bonvoy business card. I have some big spend coming up for my business anyway.

@5478gotd 5 лет назад

A recap of your time with the USB Altitude Reserve would be awesome!

@21Matt5 3 года назад

Just got 500$ reduction on my annual fee. Thank you, Sebby!

@AskSebby 3 года назад

Congrats! :)

@KevinHernandez-ui5xi 5 лет назад

Super informative video and very detailed!

@Hyuksel94 5 лет назад

Do a US Bank Altitude card review! I always here about it and it seems like a very underrated card!

@justinwilliams2273 5 лет назад

I'm late but let's go sebbb!!!!!! Thumbs up!! Lol 👍👍🤙🤙🤙🤙🤙

@JeremyJamesDec15 5 лет назад

Really useful video!

@shrim9123 5 лет назад

Lol, “Why do you have so many cards?“ You should say: “Because they look nice.“ So what have you actually ended up say to them? Or do you just say, “Negative, negative, didn’t copy. Must have a bad signal. Oh no, my call is being drop-“

@rinkutiwana1565 2 года назад

Valuable video, thanks

@CrankViewer 5 лет назад

Please do a refresh of the US Bank Altitude Reserve card. Thanks.

@SolidLiquidFox 5 лет назад

You should do an updated review on the Altitude Reserve. This card had so much hype at launch and then it went into obscurity. It needs transfer partners badly.

5 лет назад

Great advice

@ronwilliams1385 5 лет назад

Yes, do a review on the US Reserve Card again. Thanks!

@MarcMoore 3 года назад

I just called American Express Platinum Card and got a retention offer of $300 statement credit after $2,000 in spend in 3 months. Which is very easy to do, Thank you

@AskSebby 3 года назад

Congrats :) Do you mind putting it here (to help others out): www.asksebby.com/retention-offers

@VideoGrabBag 5 лет назад

Great video. Would you do a script call about lowering interest or getting a 0% interest ?

@KevinConwayChannel 5 лет назад

Script = points. Got it.

@Littlemisssabc 5 лет назад

Yes, please cover the card again!

@JoeGiz64 5 лет назад

For Amex Platinum do you need to ask for a particular department? Any specific card to mention that would drive a better retention offer?

@Brayfrait 5 лет назад

Sebby. Do you think it's worth keeping the citi premier card for all of the the travel insurance? Any other card with the same perks for free?

@heins6157 5 лет назад

Helpful much

@bigbrew5750 2 года назад

Hey Sebby... would you recommend trying this retention scheme if you are in the armes service and don't pay the AF? Or should I just leave it alone?

@Roaryer 5 лет назад

Yeah I'd like to see a new video on this card.

@XPoChangLinX 5 лет назад

Yes more on the the alt reserve please! Got the Cash+ few months back to build up relationship with them. Got a sad 1000CL, want to know how much relationship building I need to do before pulling the trigger.

@saudahal 5 лет назад

Sebby I have had USBReserve. Its realtime redemption feature is the best, but i had issues with mobile pay (been hit or miss/ long delay during checkout), so ended up canceling. I would love to know how it compares to CSR travel benefits such as trip interruptions, delays etc.

@matthtang 5 лет назад

Do you think a retention offer will work on a Amex spg card (now the Bonvoy) even though it gives you the free night?

@SpaceKarma 5 лет назад

Would you be able to do a refreshed review on the Citi Prestige?

@mattb8754 5 лет назад

Interestingly interesting.

@ryanvonadler 5 лет назад

Could you do a video talking about the best way to get a reconsideration of you aren't immediately approved?

@brianperrin8331 5 лет назад

Wouldn’t mind a revisit on usbar

@ThePixel-Man 5 лет назад

I was approved online for the altitude reserve and then later was told I was denied. I took a screenshot of my approval but US bank would not move forward with the approval.

@BrooksJones 5 лет назад

Offered 30,000 MR points on my Platinum Amex for $4,000 of spend within the next 3 months. Better than nothing.

@SamLoo 5 лет назад

I would love to hear your opinion about the US Bank Altitude card. I just got approved for it and am excited to start using it. Do you know if Masterpass/Visa Checkout counts towards "Mobile wallet". Interested especially Visa Checkout because you can activate Samsung Pay to use Visa Checkout

@wlin9610 4 года назад

Does anyone know if US Bank travel portal jacks up their prices to make the 1.5cents per point redemption less valuable? Thanks.

@godkevin77 5 лет назад

I guess if you have CSR and call its retention department for thinking of canceling the card, will they just go ahead and do it instead of providing any benefits? Thinking of canceling it next year due to the high annual fee but dunno if I should do it... any thoughts?

@brijeshpatel6098 3 года назад

hey sebby, can you do an updated version of this video? id love to know how creditors are acting in regards to retentions considering the pandemic has hit so many people.

@murdocian666 5 лет назад

Great video, however when you said you don't want to "poke" the chase bear, what did you mean?

@amherst2013 4 года назад

Hi Sebby! as my AF for Amex gold is due at the end of this year, I followed your step and got a retention offer of 15000MR if I spend 2000 in 3 month! Thank you Sebby! Are you still using the US altitude Reserve?

@daveco3217 5 лет назад

Hey Sebby not sure if you will see this but I was in chase today and they had some signs up advertising “New freedom student credit card”. It showed the same picture as the normal freedom card. Couldn’t find any information online but it seems chase may have just released this. Thoughts?

@CasuallyAn 4 года назад

Any idea on whether I should call AMEX to ask for retention offers for 2 different cards in 3 month apart? For example: I called today to ask for a retention offer on the Bonvoy Brilliant card, and thinking to call again in November to ask for a retention offer on the Platinum card, and I have never called them regarding retention offer before.

@SIXFT9FELLA 5 лет назад

Makes sense

@Alvin_1914 5 лет назад

Woot woot!

@tastetravelcuriously2531 5 лет назад

my hawaiian card AF just posted haha just in time, going to try, just moved back from living in hawaii for 4 years... hope they will offer something hahaa

@TornadoBarrage 5 лет назад

I'm using those headphones right now lol

@peteskeet9443 5 лет назад

Give us more!

@charliemolie 5 лет назад

That would be cool if you can do a review a US bank altitude reserve. Like what’s your experience applying for it. How hard to get approved if you are > 5/24, etc

@brbosi 5 лет назад

Sebby, an idea for a video that I haven't seen anywhere yet: When do issuers put their points/cash back/sign up bonuses into your account. Seems like Amex takes a little bit to give you your points/sign up bonuses, while most give you at the end of the billing cycle. Are there others like Capital One that posts your cash back as soon as the purchase is posted to your account? Anyway, that could be an interesting video.

@johnhallback1560 5 лет назад

One some of my cards without annual fees they give me offers on the anniversary of me getting the card. Citi gave me bonus points with low spends and Discover gave me a month of double cash as if the card was new. Have you heard of any of these or other offers?

@ll8479 5 лет назад

Do you do personal consulting for money?

@amherst2013 5 лет назад

Please do a review on US altitude

@ZachsCreditCardGuide 5 лет назад

I’m curious if spend matters. If it’s a drawer card that’s been dormant ever since you got the bonus months ago how likely is it to still get an offer? 🤔

@andrew_g6331 2 года назад

Can I ask for multiple different retention offers throughout the year? Example I have Delta gold card, platinum, gold, BCP, Hilton cards, etc. They all have AF coming due, can I ask for each cards retention offer?

@dominick6131 5 лет назад

Is amex 12 month waiting period for retention offer per card or per person?

@Adiscretefirm 2 года назад

I always assumed the boilerplate "this call may be recorded for training purposes" was notice to BOTH parties.

@kevinwhite8424 5 лет назад

Sebby giving us free game

@susanlenny8970 4 года назад

Hey Sebby! In your opinion, do you think banks are still willing to give retention offers during this current time with COVID? Would you be able to go over this topic? Might be interesting.

@AskSebby 4 года назад

Yes, they've been more generous: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-Z-j6d2F2wlQ.html

@aaronwiggins8962 5 лет назад

Actually did this with discover, on the it card (0 annual fee). Asked if there were any retention offers, he asked all the same things, I mentioned that I’m thinking about getting an American Express card, options were 3% on purchases for a year or a year with 0% apr.

@jasonparraga3391 5 лет назад

Aaron Wiggins how did that go?

@aaronwiggins8962 5 лет назад

Jason Parraga it was really easy actually, choose the 3% for all purchases

@donjuansito2020 5 лет назад

I got a retention offer from the amex platinum. And I already have the amex platinum Schwab. Guess they didn't care that I had 2 platinum cards

@luiskay6209 4 года назад

I go 50k points, I have used this card ALOT when moving to my new home. Can I do this every year? Thanks, great video.

@danbsc 5 лет назад

No dice on the Bonvoy (old SPG) card. Got one last year though.

@aeroAdvocate 5 лет назад

Same here. Kept the card though as the free night in August will balance the fee out.

@simmylexis 5 лет назад

My first and oldest credit card is 3 years old. I got it while I was in college (Wells Fargo College Card). My credit history is about 3 years old. If I cancel it will it ruin my credit? Or do I have to keep it the rest of my life? I'm asking because it has no benefit to me because the intro offer expired. The bank is just getting interest.

@John_710 5 лет назад

SimmyLexis because the card has no annual fee, it would make no sense to cancel it because it would damage your Average Age Of Accounts, thus hurting your score as it is your oldest card. Just charge a very minimal amount to the card and pay it off in full each month so the bank doesn’t earn interest off of you.

@simmylexis 5 лет назад

@@John_710 that's what I figured

@aeroAdvocate 5 лет назад

Called Amex for Platinum and SPG card. They offered nothing. Cancelled Platinum and kept SPG since the free night balances out the fee so whatever.

@taijiangah 4 года назад

So I brain farted and picked the wrong retention offer. Any idea if I can switch if I call back the next day?

@matthewleerobinson 5 месяцев назад

Hey Sebby, when you say you don't like to poke the bear with Chase, why is that? Are they known for causing problems with all your Chase cards if you do? Thanks!

@badman5 4 года назад

The retention offers data points link is dead on your blog fyi

@ballinonabudget1130 5 лет назад

Amex gold. 30k mr points 3k spend. I spend 12 or so a month on Amex so no biggie

@David-mw6vy 5 лет назад

Do you have a script for downgrading cards?

@bren.r 5 лет назад

@David pretty easy, I just use the issuer’s online chat and works out every time for me.

@David-mw6vy 5 лет назад

@@bren.r Thanks

@oliverwhittington4887 5 лет назад

I was about to cancel my American Express and was offered 100,000mr points. When I rejected the offer they doubled it to 200,000MR points, I gladly accepted the offer! I guess being an Amex customer for 15 Years pays off ?

@javierb7404 5 лет назад

Quick question, do they know if someone doesnt pay any fees? (SCRA)

@joemama69448 5 лет назад

They know lol. I have a comment placed on my credit file that states that I am an active duty servicemmeber and everyone in the industry knows that means eligible or recieving SCRA benefits. I didn't place it there and If I can see it so can a customer service rep for the bank.

@javierb7404 5 лет назад

@@joemama69448 hahaha I was gonna try to tell them that the annual fee was too much for me in order to get a couple of points lol

@roxcyn 5 лет назад

Roberto, I'd imagine so as we can see the account status in the upper right side at the bank I work at.

@javierb7404 5 лет назад

@@roxcyn Thanks for the info!

@roxcyn 5 лет назад

@@javierb7404 - you're welcome.

@jesuso2588 5 лет назад

US Bank Altitude Reserve update.

@fernandov2838 5 лет назад

No dislikes from the haters. Nice! Great video.

@WHERESSS 5 лет назад

I tried last year on first year anniversary on personal Plat, mentioned CSR. I had ~$10k spend on it, ~$120k spend across all Amex accounts last year. They said OK see ya! Timing worked out OK since I was targeted at the time for 75k after only $10k on the biz Plat with $450 AF.

@devinwarner96 5 лет назад

I’ve worked in a credit card call center , in customer service. This is where “retention” took place as well. I would stay away from mentioning competitors' cards. We simply don’t care, and are less likely to give you the best offer, if you already have a card that better meets your needs; if we give you the best offer, eventually customers will call back to cancel. So basically we gave away free money, later for customers to cancel.

@landocalrisian2014 5 лет назад

Do you recommend calling a company like Credit One (awful repair credit card company) to poke the bear and get their retention dept to lower my apr since my credit has gone from fair to good?

@ShadowRaptor8 5 лет назад

Probably better to keep improving your credit to qualify for a better card with Chase that has a lower APR and a balance transfer, so basically 0% APR for like 18 months. Ideally paying your balance in full every month makes a card's APR moot anyways.

@landocalrisian2014 5 лет назад

@@ShadowRaptor8 My credit has greatly improved for better cards. I usually keep a low balance on credit one anyway, was just wondering if it's worth my time to speak with their retention dept. Will probably transfer whatever balance I have to one of the new cards I was just approved for.

@ShadowRaptor8 5 лет назад

@@landocalrisian2014 I've never heard of anyone being able to lower their card's APR through a retention offer. Of course I'm not an expert so hopefully someone who has can comment because I'd be curious to learn if that's possible.

@DL-1 5 лет назад

I have a nRewards card with a 2k limit.my score is 650-680.I'm waiting until my score is 720 before applying for my next card.My interests are business cards.I want limits of $10k+ .How do I accomplish that?

@bren.r 5 лет назад

D L what’s your credit age? If you only have that one card, your score won’t really go up. You’ll need like 3 accounts to get it up a bit. My golden rule is 1 new account every 6 months. Don’t get bad cards just to increase number of accounts. Get ones that benefit you and that make sense.

@jimjimhuerta 5 лет назад

Re-review!!!

@aaronlucier 4 года назад

How about now? with so many of the travel benefits not being used now???

@AskSebby 4 года назад

Seems like better offers with no spend: www.asksebby.com/blog/april-18-roundup Data points: www.asksebby.com/retention-offers

@DuffManSW 5 лет назад

I’d love a review of the Altitude Reserve card. I’m way past my 5/24 and just hit my last Amex slot. That travel credit makes the card pretty easy to justify the card along with the mobile payment feature. 90% of my transactions now are Apple Pay. I guess my concern would be velocity and the inquiries that I have over the last 2 years.

@ShadowRaptor8 5 лет назад

I feel like although the CSR and Amex Platinum are still the best travel cards, the Altitude Reserve is by far the most underrated and overlooked card available. Maybe it's because of the requirement to have a relationship with US Bank? Still seems odd that it's not popular

@DL-1 5 лет назад

What up ...

@kdawg9477 5 лет назад

Hey sebby, i hope you read this, i get the amex platinum for free (military) so how do i get the retention offers? Cause they can say i get to keep it for free

@robertcooper96 5 лет назад

you're being paid to have the card, there are no retention offers for you. The the Af is $550 very effectively paying you that amount to keep their card

@kdawg9477 5 лет назад

@@robertcooper96 the credit card company will get more than the 550 fees if the customer consistently use it (i am one of them). So if i cancel it, they will lose their customer thus less for them. So i wonder how i can approach them 🤔🤔

@robertcooper96 5 лет назад

@@kdawg9477 this is only true if you're spending 20000 to 30,000 per year on that card.

@kdawg9477 5 лет назад

@@robertcooper96 would be true if i am still in the US. A lot of places don't take amex in europe 😔😔

@robertcooper96 5 лет назад

@@kdawg9477 I was doing some research last month and found that almost no one accepts it outside the US. Where are you located?