How to Get Ready for “What Matters to You?” Conversations 

© 2021 Institute for Healthcare Improvement.
The first step to improving joy in work and reducing burnout is for leaders to engage colleagues to identify what matters to them in their work. They can do this using “What Matters to You?” conversations. Sounds simple enough, right? A short, four-word question. “But the conversations, we learned in crafting this White Paper, aren’t easy at all,” says Jessica Perlo, MPH, a Director at IHI. These three actions will get you ready to ask, “What matters to you?”- and help prepare you for the answer. Learn more in IHI’s White Paper, “IHI Framework for Improving Joy in Work.”