Hi Galen, I like that you mention experience based language. I find it hard to respond if a team member say "everyone feels this way" or "all of us don't like this particular thing" Now, that may be true, but I want to listen to the person in front of me, and not assume what other people think or feel. When a team member uses the "everyone" phrases, I also find it frustrating becase this tells me everyone has been talking about "the thing" but never actually telling the person who can make the changes (me). I can't fix what I don't know. On my side of things, I want to be able to sit back and listen, and if I am saying anything at all its "tell me more about that" so they feel heard. thanks again for all you do! Bellingham Doggos appreciate you. Angela
