well, I always recommend GROHE I'm a licensed master PLUMBER in New York City and I hate the instructions that come with anything you buy from grohe thankfully this is the first time I seen a nice RU-vid video explaining everything about the install . I’m about to install this exact trim/shower valve.
Hello @gerg83! Thank you for your message and your interest in GROHE. When purchasing our products, please always refer to our enclosed assembly instructions. Everything is described there. And regarding your question: the answer is yes, the edge around the SmartBox (between the SmartBox and the tile) is sealed with silicone. Greetings from the GROHE Social Team
@@GROHE cheers, the manual and video make no reference to gluing the front trim on, but there is nothing to hold it in place (so I assume it must be siliconed)
Hello GabrielGaming, thank you for your interest in GROHE. Which infos do you need exactly? Our colleagues from customer service are familiar with the local conditions and are able to help you when you contact them at: www.grohe.com/en/corporate/grohe-in-your-country.html Please contact them with any technical question you may have. Kind regards, Your GROHE Social Team
Hello Matthew, thank you for your message. Of course this shouldn't have happened. Please contact your authorized GROHE dealer where you bought the product and make a complaint. Alternatively you can contact the GROHE customer service in your country. Where are you exactly located? You can find our colleagues at: www.grohe.com/en/corporate/grohe-in-your-country.html Kind regards, Your GROHE Social Team
