How to PISS OFF a Car Dealer: 5 Things Customers Do That ANNOY Dealers 

Best situation I ever experienced. My friends mom was looking at getting a new SUV. She’s the sweetest most soft spoken person ever. The she calmly said what she was wanting to pay (several thousand under the sticker price they listed. It was overpriced). They kept doing the thing of the salesman disappearing to “run it by his manager”. Ever counter was above her number. She so calmly would look at the number and say “mmm still looks over my number”. Mind you she has an 840 credit score and paying mostly cash. The salesman I thought was going to cry. After 30 minutes of the back and forth, she very calmly said she was hungry and ready for dinner. Thanked the salesman for his time and said if they find the car priced at her number to let her know. During it all she was relaxed, composed, and always polite. Wouldn’t you know, she got a call that next morning. Got everything she wanted and more below what she originally said her cap was

I find it hilarious how the car dealer gets upset for the customer wasting their time when every single dealer consistently waste customers time.

My wife is a soft spoken, polite, and gentle woman, unless she's speaking to a car salesman. It's a learned response.

I went to one dealer and was ignored for 45 minutes while the salesmen talked to one male and couple customer after the other. Finally one came over to ask me if "there was anything I wanted" and I said No, even though I was looking at the car I wanted. I bought the same one the next day at another dealership. Single women buy cars, too.

Buying a car shouldn't be so difficult and stressful, but unfortunately we as customers have to rely on information such as this to avoid getting hosed.

I like to bring my wife. She finds ways to ask stupid questions which eventually wear a person down... and also multiple ways to ask the same question and then pouncing on any little discrepancy between the answers. This works even better when she obviously knows nothing about what she's asking questions about. After enough time, the salesperson is happy to talk with me again.

No wonder people are grateful when they talk to me. I wouldn’t do any of this stuff and I hate it when my dealership wants me to. You can still sell cars without being assholes. It works

One dealership I went to continued to provide me quotes on a vehicle with additional items baked into the price, like paint protection, floor mats, extended warranty, etc. I told them I wanted one without that...they didn't get it. I went to a different dealership about 20 miles away selling the same brand vehicle and they were able to give me a quote as I requested. Using YAA's information, I was able to make a deal with them that was fair for the vehicle. This was in February 2021. I am enjoying my SUV!

Way back when - 25 years or so when I had a brief encounter in this business as a salesperson, a repeat customer came into the dealership I was working for and was ready to buy a new car of the variety that this dealership sold. As I was up the deal fell to me. The customer indicated the deal that was acceptable and because it was somewhat less than desired I went to the manager to get it approved. The manager commented that this deal would be ok but "let's have some fun - tell him that we are close but need x more to finalize the deal". The customer walked out without purchase and about 2 hours later he drove through the dealership parking lot in a brand new car purchased somewhere else. I wasn't pissed at the customer but the manager...

Going over the sales contract line by line and revealing the dealer's creative math. I had a dealership change line items on the contract three times in order to keep the bottom line basically the same. After the second time I told the salesman that he had one more chance to get it right or we were walking. The third time was ok so we proceeded to the finance office. While closing the sale with finance the sales person came to the door of the office and said "The sales manager said we're not giving you the free tank of gas." My comeback was tell him to come say that to my face. The finance manager said don't worry about it and pulled a coupon for a tank of gas out of his desk drawer.

Posted a comment on the channel yesterday about having to buy a car for my daughter in this terrible market, just wanted to say that I received nothing but awesome advice and reasonable recommendations, your community is awesome.

What a great son and dad relationship. Thanks for having this channel on RU-vid. 👍😎

The information you guys share is invaluable, but better than that is the awesome relationship this father and son have. World would be a better place if all family relationships were like that!!

Prior to purchasing a used car I always do a inspection. One of the most important thing to inspect are the tire. My last vehicle purchased had dry rot present on all four tires. I pointed this out to the seller and was told the vehicle was being sold "as is". My reply was that it was a safety issue and needed to be corrected prior to sale. He went off to talk to the sales manager and within a short time he came back. He said if I committed to purchasing this vehicle they would replace the tires. I agreed to the offer if they would allow allow me to pick the brand and mode. Off he went to see the sales manager and came back and agreed to my terms.

Will you be doing a complementing video called: “100 Things Dealers Do That ANNOY Customers”

GREAT video. Part of the reason I have put off buying a car from a dealership for over 2 years is dreading the process based on past experience. Not to mention "the juice is not worth the squeeze." In my case buying a mini van is not enough pleasure to go through the pain of the buying experience.

Something I found to be helpful is if you find a car you like and the dealer is refusing to budge on the price due to the current climate. Get through the credit check and paperwork and at the last possible moment before signing inform them that you would like to think about it. Walk away talk with your loved ones and return asking for a chunk taken off the price. If they still refuse find stuff you want done with the car. I recently bought a car and was able to do this knocking off $1500 as well as getting all new all season tires, the car detailed, a full tank of gas, and a year membership to their car washes and unlimited oil changes. Funny thing was I was originally just asking for the $1500 discount!

Oh, I have another doosy for you! Years ago I wanted to buy a used half-ton pick-up. I had a friend, Mike, give me a ride to local dealerships to see what they had because I had already sold my little car. One had a long row of used half-tons but when we got out of Mike's car, all the salesmen ignored us. They were standing in a group outside, just chatting and laughing. Finally, I walked over and asked if anyone worked there. They all laughed and then one guy asked what we were looking for. I told him I was looking for a half-ton pick up, preferably a Ford, bonus points if it had a 302 engine. He said "Okay," then looked past me and asked my friend Mike how much HE wanted to spend. I said, "Um, *I* am the one buying today." He smirked and kept trying to talk to Mike instead of me. So... I took every used truck on the lot for a test drive, insisting that that salesman ride along with me so I could ask lots of questions, and then I didn't buy anything...on purpose, even though there were two that fit my needs. As Mike and I drove away, I apologized for making him sit there and wait for so long. He busted up laughing and said it was totally worth it because he knows me well enough to know I was teaching that jerk a lesson.

The best leverage I've ever had is going into a dealership with a blank check, from my credit union. Have your money already in your hand and make it all about you. No better feeling knowing if they don't do what you want, somebody else will. I take my time. I call back and ask the salesmen how their car collection is coming along. That really pisses them off.

Thanks for your transparency. The topics you 2 discuss are exactly why I've never owned a new car. I'll continue to buy 1 owner, full service record vehicles. I just don't have the bandwidth to deal with dealerships. Onward.

In my brief car sales career. I remember a fellow salesperson said about the buyers who worked for DuPont. "They all have money and they want to hang onto every penny." Translation they were well informed buyers.

You guys are absolutely right if you do your research car salesman hate that, I had a car salesman send me hate texts about the person I am and how great the car was, he even when to say the car must have been priced right because he just sold it but in fact I called the dealership and the car wasn’t even sold nor did they have the title for it, Thank god I walked out

I'm a car salesperson for Karl Auto Group which is the largest Certified Chevrolet dealership in the country. I work for the CDJR location, however. We are one of the more transparent dealerships I have experience with and that's why I choose to work for them. Nearly half our deals a month are cash deals and we don't mind. Our taxes and fees are pretty simple. State Tax. Government Fee for plates/registration calculated from person to person. $180 doc fee. Price of the vehicle is the internet price. There have been times where the internet has our car listed lower than we were aware and we have dropped pricing to the internet price. I appreciate what YAA does for customers because it actually makes my job easier. An informed customer knows what they want and I don't have to explain why a Jeep Grand Cherokee would be a good fit. They are already informed. I don't have to go on 3 or 4 test drives. They walk in, know what they want, drive it, they say this is what I want to pay, and I try to hold the gross on the unit, and then we meet somewhere in the middle.

The younger man is lucky beyond description to have the older man as his father.

Love the show. Just bought a used car from dealer. Paid my out the door price. Saved 4k on the front and 3k on back end. Cash value, TTL,reg

As a salesperson I'm more than happy to deal with an informed customer as they already know what they need, all I have to do is assist with the paperwork, happy days

You're right! They hate YAA! As a woman walking into a dealership on her own, I am automatically targeted as easy money for them. Through YAA, Iearned how to negotiate for a great price and interest rate! The finance manager was fuming!

I am a F&I for an off-road dealership. I love these videos. An informed customer is a happy customer. I am going to use your videos to make my presentations more advantageous to my customers

You know what REALLY pisses off customers? Calling about a vehicle or seeing it online and being told the price. You stop in and the price is mysteriously nothing like what is online or what you were told. I know this is a shocker, but 100% of the time it's wayyyy more expensive.

there should be YAA merch so that viewers can wear them when buying vehicles, with time dealers will know not to mess with the YAA community lol

Once the out the door price is settled with signatures on a sales order, dropping the "I'm paying cash" bomb in the finance office.

Car dealerships HATE it when you are car shopping. They expect everyone to come in prepared to buy on the spot. I've had a salesman refuse to let me test drive a car because I told him upfront that I was just trying to figure out which car I would be interested in buying, but that I wasn't going to buy today. I've had salesmen ask if I was married and if I needed my wife there. I said no, I'm just looking for now.

I always do about 4-6 months of research on a vehicle before I even talk to a dealership. When I go in, I know almost everything about that vehicle. Most sales people have loved that I was so knowledgeable about the vehicle. Some weren't, though, but that's their problem 😂. I do the car deals while my hubby sits back and watches/giggles (my mom was a master at the car deal, and I think most dealerships were glad when she left after buying the car because she made them work and didn't settle for their BS).

I love a well informed customer! Makes my job way easier lol

I watched a lot of your videos. Last Nov I found myself the position of buying a car. I walked in to the dealership with a car in mind. I told the salesman what car I wanted. I told him what my credit karma number was and what my bank quoted me for a percentage. I asked him for his best out the door price and I told him I did not want anything extra added on and I would walk if he added anything. I agreed to a credit check and gap coverage. He came back with a price that was above what I was willing to pay. I told him this was not acceptable and If he could go lower id wait and if not I thank you for your time. He asked what my number was and I told him I researched the car and a fair price and he needed to make his offer with that in mind. He came back with an offer that had a lower percentage than my bank offered with a price that I liked. Nothing extra on the bill just the car tax title reg paperwork and gap. I never lied to him. I put all my cards (except the price I was willing to pay)up front and I gave him the information he needed to make me an honest offer.

1. When a customer goes to the sales tower to speed up the process. 2. Demanding that everything promised is in writing and signed by the manager.

I'm a retired police officer. I can tell you there was a car dealer in my beat that would deliver cars before getting loan approval. When the loan was rejected, the dealer would call the customer and tell him to bring the car back and sometimes the customer would tell the dealer to get bent. The dealer would then call the police and try to report the car stolen. We constantly tell them it was a civil matter and they had to handle it but they kept doing it until someone bought the dealer and the calls would stop.

As a car salesman who just found your videos I think y’all are doing a great job. I love informed customers, and respect informed customers. I’ve been in the business for 5 years now and find that I get along much better with people who come in who know the rough process and what to expect. I am always transparent, and forthcoming with any information. Even in the way that I sell I make a fair living, I don’t have to worry about customers coming after me, and I have a customer base that I can take with me any time I decide to change stores. Keep up the good work, your advice will keep the car business professional and honest 💪

All people care about is is the monthly payment. It’s the dumbest mentality ever

I was at a dealership "just looking" and talking it up with a friendly salesman. He told me it was his second week there. I went back the next day to look again at a car I liked. A different salesman worked the numbers, said it was impossible to get close to what I wanted, but would get his "manager" to talk with me. Well, guess who the "manager" was? The new guy. When he looked into the cubicle he had that surprise, "Oh youknowwhat!" look on his face. I laughed at both of them. Don't trust anyone in the industry.

another thing that ticks them off is when you know more about the car they are trying to sell you than they do

Number two was the best one. I sold cars for a year and when a person came in with “excellent credit “ and they were in the 5-600 range, I would lose the sale. What’s worse is that they were a sale for sure. I lost 20-30 sales in a year because of this reason. I love these videos because of what I saw every time I worked for the dealership.

We had a local add newspaper that advertised cars for a dealer that was in Idaho, "were in Washington", They could undercut local Chevy dealers by a couple grand, My uncle and I walked up to a salesman holding one of those ads and the salesman just turned around and left...Made my uncles day!!

My father was a GM Grand Sales Master, he sold GM cars for over 40 years. I was lucky because he had taught me everything there was to know when it came to buying a new car. My dad passed away a few years back and I was in need of a new car, so armed with all the knowledge I inherited from him I went and bought a new car. At the end of the sale after I had just bought the car the salesman said to me that I was a car salesman's worst nightmare. It was only then did I tell him who my dad was and it turned out that he knew my dad, he laughed and said go figure. He said of all the customers for him to run across that I had to be Buck's son and we both started laughing. My dad might be gone but the knowledge he passed onto me lives on and I have now passed that same knowledge he gave me to his grandson. Knowledge is the very best tool you can have when you walk into a new car showroom. Cheers!

You guys are a lot of fun to watch and very informative. Way to stand up for the little guy !!!

Those who can afford pay the least pay the most...this is spot on. What's the truth on car buying services such as TrueCar etc.?

I know I piss them off. I have bought a few used cars in the last decade. I always go in, talk about monthly payments and loan terms. I can get them to come down a bit in price. Then when they start talking about who to finance through, as in their lenders or running it through my own bank or credit union, I suddenly change my mind and just write a check for the car. The look on their face says it all. 😁

The thing I would do, back when I had excellent credit, was refuse to negotiate based on payments. They always wanted to tell me, "I can get you into this car for X amount a month." My response was always, "How much is the car? We can worry about payments later." I could do this, because I knew, I could get approved for whatever I wanted. Once they finally told me the price, then I would start negotiations based on that. "What is the lowest you can go? That's too much, I am going to try another dealer." Once they finally got to a price I was comfortable with, we could talk payments based off that price, and the current interest rates. Unfortunately, the oil price crash of 2015 caught me in a bad situation. Suddenly I was making way less money and couldn't afford the payments that were easy, previously. I am still recovering. Not having very good credit severely hampers my negotiating tactics.

I think that every car sales man should work for hourly pay and his pay increases by how many satisfied return customers the way the owner has to do to survive. But getting there by hook and crook is not proper spiritually.

If only I had a time machine. I traded my 3 year old GT-R with 12300 miles on it at the local Hendrick Nissan (now defunct) in Kansas City. The car had all of the service paperwork from the time I bought it new at the very same dealership. Had new tires, which are required about every 11000 miles on a GT-R, never, launched, never tracked. Always garaged unless at a motel overnight on a trip. KBB or NADA showed trade value at 74k. They checked the car out, drove it around the block etc. "the best that we can give you is 58k". If I could do it all over I would look into his smug little beady eyes and say. "OK no problem" and have enough guts to just walk away. THERE IS NOTHING right about the way people are treated at car dealerships. It is such a sad twisted game that they play.

The big one for me, the length of time it takes to buy a car. The run around between the salesman, the sales manager and the finance person. I come from the UK where the sales person normally handles everything, trade in value, finance etc. Occasionally they may consult with a manager if they can't quite string it together. So why not employ more capable people to start with and cut down the time it takes?

A good friend of mine was a finance director for a Toyota dealership for 30 years! He told me all the secrets to buying a new vehicle. So when I go to buy a new vehicle, half of the time I’m pissing them off, the other half of the time they’re actually impressed with me.

Pay cash! It takes away all the power and control of the salesmen and finance folks. My last car I purchased two years ago was paid in cash ($30,000). I waited until we had already discussed the purchase price and as we were walking into the finance manager's office on what they assumed was a financed contract. They had a stack of papers waiting for me to sign including all the B.S. charges they were going to tack on. I told the manager, "I won't need those....here is my bank info and wire transfer approval number. My bank has already been contacted and you should have the funds in an hour or so. O.K., if I wait downstairs in the waiting room and have some coffee?" Yeah, that pissed them off.

Three things that come to my mind almost immediately are: 1) knowing what your trade is really worth - and by that I mean having written offers by other dealers that have seen the car and spent time looking at it. 2) having dealers compete against each other on the same exact model, trim and optioned vehicle - this doesn't happen these days as inventory is either low or non-existent, but a few years ago you could arrange for a very good deal where dealers knew it was truly apples to apples. and 3) arrange for a manufacturing buying program ahead of time and know the program very well. I've bought several Ford vehicles with X-Plan - and while that wasn't _the best_ buying programs it eliminates all but $99 worth of "fees" - and puts the price of the vehicle at a specific percentage over cost including options - it also uncovers holdback, advertising allowances, and all manufacturer to dealer and buyer money. In some cases you may have to join a "club" to get "plan" pricing but in the case of Ford you can join the Mustang Club of America, you don't have to buy a Mustang.

I took a course in personal selling. The instructor was a tough but fair veteran salesman - a little cynical, but a decent guy. He told us that new car dealerships kept track of customer satisfaction stats. If one out of five purchasers ended up feeling like they were pushed or ripped off, their sales staff was being just aggressive enough.

Coming in with your own financing always pisses them off.

The last time I purchased a new car was 1986 . Obviously I hated the experience. Been buying used and going to independent garages for service. That’s how you change the dealership industry.

I have purchased over 70 cars over the years, and yes, I have learned some lessons the hard way. In my experience, I have found the small town dealerships much more honest and easier to work with. The sales manager at the dealership where we recently ordered a new Jeep Grand Cherokee said, at a small town dealership,they rely on customers coming back. He said they couldn't afford to mark up vehicles well over sticker and have them return a couple years later to trade up, and realize how much they had lost from purchase to trade. We were treated exceptionally well. We did the entire process with the same person, and no running back and forth to the sales manager games. No add ONS and fees. My humble advice is next time you purchase a vehicle, ask around, and give a small town dealer an opportunity to earn your business. You may be pleasantly surprised. I have purchased two new vehicles in the past four years from small town dealers, and couldn't be happier. And I always work with multiple dealers before making the purchase. Thanks for the channel. I enjoy the content and the comments. I always learn something new.

Thank you for doing this teaching. I walked out of a dealership back in the 80s when they told me they didn't have a blue book to see my trade in. That was before computers, but we did have consumers report.

I think it pisses them off when you've spent two hours working a deal and then you calmly get up and say, well thanks for your time, I believe I'll go home and think about it for a few days! I don't think they like that. But that is exactly what you should do because it usually brings a better offer to your feet in a few days! My wife gets pissed at me because she says "what if someone else gets the rig before we do"? My response always pisses her off too, "Oh well, I guess it wasn't meant to be"

As a 40 yr veteran in sales, I appreciate someone who knows how to buy a car and gets down to it. Quick fair deals !

One of the things that I like to do and it always gets a strong reaction from the salesman is......pull an armed robbery on your test drive. The look on the salesman's face when you stop the car, run into the bank and return with a bag of money and a handgun is priceless. This will definitely give you the top hand when you get down to hammering out a final deal and if you continue to brandish the firearm, you can pretty much dictate the terms that suit you best.

I have some for the "what dealerships do that piss off customers," LOL! First, I had written (email) assurance that a truck I was interested in would be there when I arrived, but when I got to the dealership (ten minutes early), they were literally in the process of selling it to someone else, as in signing the paperwork. Then, I emailed every dealership in the state, told them what I was looking for and asked for their best "out the door price." I was specific (make, model, year, features, and colors), and I asked that they ONLY reply via email or text. Two thirds of them ignored that last part and called me instead. So, I crossed them off the list and asked them to not contact me again. Some continued to call and pester, some reverted to email or text so I had to block them. Then I compared the ones that were left and narrowed it down to the three best prices and gave each the opportunity to improve their price, narrowing it down to two. One went above and beyond by taking a video of the vehicle, inside and out, under the hood and under the undercarriage. Their price was $200 more than the other and they were about 50 miles further away, but I appreciated the extra effort so I made an appt to meet with the salesman and got confirmation from him that the truck would be there when I got there since I was coming from the other side of the state (almost a four hour drive). He assured me they wouldn't show the truck to anyone else before I had a chance to get there the next day. The next morning, I received a text from the other, closer, dealership, dropping their price by a LOT, but I kept my word and went to my appointment. I arrived twenty minutes early and other customers were in the act of looking at the truck. I was about to walk away and just go to the other dealership, but the salesman ran over and shooed them away and sharply reminded the other salesman that he wasn't supposed to show that truck to anyone else, so I stayed and took the truck for a test drive. Then he pointed out another truck that had a few more features (for more money) and suggested I test drive that one too, for comparison. I did and I liked both. My daughter (an auto mechanic) was with me, so I asked her to look them both over while I debated which one I wanted. While she was looking under the hood of the second one, another salesman took the first truck to show to another buyer. That irritated me, so I pulled up the text from the other dealership to review the invoice they'd sent me to compare features and discovered that the way they had cut the price was by failing to include the sales tax in the "out the door price." Now I'm getting steamed because I had decided I wanted the first, less expensive truck, which was now in the hands of other buyers who were considering it. But, the salesman noticed and went and shooed them away, too. So, I decided to go ahead and buy it because by then I was sick of dealing with the whole shopping experience and just wanted to be done. So we went inside to do the paperwork and I started to make out a check and suddenly the salesman gets all twitchy and tells me that the price they sent me wasn't the price because there's dealer fees and stuff to add. Seriously annoyed, I asked how much that was. He said he didn't know. I said sternly, "You better go find out, because it matters." Red faced, he trotted away and came back with an additional fee of $30, which I paid but I also reminded him what "out the door price" means. THEN they wouldn't take my check unless I let them run a credit check on me, which I thought was really dumb when they could just call my bank and verify the funds. But they insisted, which cost me 8 points off my credit rating (dropped from 811 to 803) even though I bought the truck outright. Grrrr... The truck came with two free oil changes. At the second one, they rotated the tires even though they didn't need it yet. I drove away and within a mile I had to pull over and tighten the lug-nuts on both passenger side tires because they hadn't been properly tightened. I haven't been back there since. So glad I didn't buy the service plan. LOL

Buying a car online and having to pick it up at a dealership. They tried everything to get money out of me but, I paid for it online, Transfer fees, plates everything. They did make me sit there and wait for six hours but, I didn't care. I got the car I wanted at the price they advertised on TV.

I have watched many of your videos and have concluded the most important lesson you show is not how to buy cars but the importance of a loving relationship between father and son.

Had the same issue at West Kendall Toyota, had tied 1 credit and wanted to lease a $34,000 Toyota Camry TRD. They were asking for $700 a month, even after markup and the total out the door price, at a residual of $19K, and giving $3K down, I was over paying by $7K, they kept pressuring me to finance the car for 6-8 years. They ultimately refused to sell the car to me, I didn’t ask for discounts, I just did the math with them and they couldn’t explain why I had to pay so much more over the residual value.

I love informed customers. They don’t ask how much their car insurance will be or why they have to do a credit application. This is just to name a few. Love the video.

In the back office of the F&I of a NJ dealership, I saw a BOLO notice with Ray and Zach's photo on it...just sayin'.

I got scammed from a dealership online. Paid 9 grand on a truck that said it was in perfect and safe condition. The fabric on the roof is falling down, there’s a hole in the floor on the driver side, the radio doesn’t light up, took two months to get here, took a month after that to get a temporary plate. Drove it for two weeks, and the transmission went out. Now it’s been in the shop for over two months. Our mechanic is helping us and feels bad. Dealer said there’s a warranty. I haven’t seen it and the mechanic hasn’t seen it. Dealer said to get it fixed, so we did. It’s done. $4,392 for a 4x4 transmission with a real two year warranty. Now he is running us in circles why he hasn’t paid yet. I have to pick it up tomorrow. I’m paying for it and taking the company to small claims court.

Thank you YAA for the educational and informative videos. All though not in the market today, with my aging fleet (2 haha) of vehicles, I want to be prepared when I do shop for a vehicle and you all have been an outstanding resource.

I get a new car every two years I make them think I want finance they give me a better figure thinking they can make it up on interest then once they give me the final figure I change my mind and say I will pay outright ir works every time just go too different dealers every time

I was just at a Subaru dealership today after working with them through email on a price, we sat down and he told me that he couldn’t give me Msrp unless I use their financing. I asked what if I didn’t want to use their financing they wouldn’t sell me the car if I have my own. I said thank you and walked out. Never going to talk to them ever again.

Several years ago, we bought a used full-size custom van from a salesman who was a close personal friend of my Dad's. We had been buying vehicles from him for years. A few years later, we decided it was time to get something newer but still used. We went with a full-sized SUV 4x4 (Tahoe) that was 3 years newer. We also traded in the same van as part of the deal. We reached a deal and were happy. We found out a few weeks later that we "dodged a bullet" with that van. He sold it to someone else within 1 week of our trade-in, and less than 2 days later the van engine blew up. He had to refund that sale.

As much as love this channel, and love hearing their stories.... I still sell cars for a living, I love getting informed customers. Less work I end having to do, and if I bought the vehicle at a good price I can give them a deal and still make profit for the company. Been doing this about 7 years or so now

As a guy who has sat in multiple dealers, its amazing how time is used as a tactic to wear down the customer. As a customer, what I usually do is set a reasonable timeframe to buy a car (1 hour out the door if they're not busy) and i act like an alarm clock 'hey i have 15 minutes left, are we gonna be done?' and after a couple of reminders usually the dealer finds a way to make something happen. But I always tell the truth about my wants and needs because I hope my respect to them translates back. Its just business after all.

This has to really cheese off a sales person: I went with my daughter to purchase a new car at a GM dealership yesterday. I have been helping her with her research about which vehicle she wanted and features she wanted on the vehicle. She planned on making a deal yesterday so we went to the dealership and she had an envelope with $5,000 cash for a down payment and planned on financing the rest. There were 3 Chevy Trax and a row of about 20 Chevy Equinox. We went in to talk to the salesman and after wanting to take a 2022 Trax for a test drive just to be certain we find out that those were already sold before they hit the lot and every one of those new Equinox could not be sold because they were still missing components due to the parts shortage. The salesmen informed us that 60% of the cars on his loaded parking lot could not be sold yet due to them missing components. We went in ready to purchase a new car with cash in hand and walked out. My daughter will just keep driving her old vehicle then and try to figure out something next year while saving up more cash for a down payment of just purchase one for cash in a couple of years if they ever get around to making complete vehicles again.

One thing that comes to mind is After you get approved for a loan, ask the dealer how many banks approved you, and you'd like to see the approval paperwork.

I really like what you both are doing, a great job! You might want to mention that when a dealership sells a car at MSEP or below the dealership gets a reward called Holdback or money from the manufacturer, it can be as much as $1,900 or more.

Went to buy used super clean in an excellent condition, Honda Civic for my daughter at a new car dealership. They put the paper down in front of me I took my red ballpoint pen and drew a line through the items I did not want to pay for, told him what I wanted to pay for it out the door, A even number and I knocked a few thousand dollars off of it with my red lines and they came back with a offer $120 over what I wanted to pay. I accepted the deal and went off the lot with the car. There was very few words spoken by them to me I didn't see any happy handshakes but it worked out for me.

We were in a Mazda dealership looking to buy a 2020 CX-5. When we had agreed on a price we were sent to speak to the finance manager. He asked what we were looking to have as a time frame for our payments, 60 months, etc. When we told him we were going to pay cash I thought his head was going to explode. The saying "If looks could kill" comes to mind. Anyway, we did very well and I really enjoy the car. Thanks for your RU-vid channel and I wish I had known about it sooner. I am sure we could have done better.

This was really funny. It’s true. I’ve learned a lot buying cars over the years. I admit I pulled the “get up and walk out of the room” thing and got a better deal. It does work, depending on the sales situation. With that said, I have respect for honest car salesman because it’s a tough job. And I have had great experiences as well as not so great.

Going through the sales process and ending the deal with paying all cash.

My stepson spent an entire day at a Honda dealership buying a car. They marked their price down 3 times during this grueling event. My stepson, wife and I ended up walking away from the best deal I have ever seen for a used car just because he couldn’t see himself making the payments for the next four years. The sales people at that dealership where worn out by the end of the day. He would literally sit there for an hour, in the finance guy’s office, and hover the pen over the paper, but wouldn’t sign. They kept running back and forth dropping the price to get him to sign. It took alot of courage on his part to walk away.

Never give them your car keys. I did this once prior to a test drive. My wife arrived with my baby boy who needed a diaper change. Diapers were locked in my car. I told the salesman if he did not give me my keys back pronto, I would be punching him in the nose. I was not in any case going to buy his truck.

I just caught the Fred Beans Hyundai dealership trying to charge me for window etching. After I mentioned that I was going to be paying cash. I told them I was not going to pay for something I did'nt ask for. They said that Fred Beans put etching on all their cars. I even told them, I worked at a dealership on Long Island for 22 yrs. I did not do the deal. Your channel is awesome! Love it!

As a car salesperson at a dealership really the only things in here that bother us is when customers lie about credit or don’t understand the math of financing. But honestly those don’t bother us too bad either. Like it’s not hard to explain math or to show them their credit report with the news of, we need to look at a cheaper option to fit the budget you gave me.

You guys are real knights in shining armor!! I’ve learned so much from you two!! Salespeople also hate it when you whip out all your “homework papers” and quote from them.

The ultimate thing that would really piss car dealers was if all car companies could sell directly to consumer. It boils my blood looking how a dealer makes money selling at invoice (after manufacturer rebates and incentives for them), and then they go up by 2-8% to “MSRP”, only to tackle $3-7K in market adjustment another $1-3K in “add-ons” and even more in stupid pointless additional warranties and services. And the whole process to have to haggle for a reasonable price, where are we? Egypt?! Have a car store and sell at what they call MSRP, and may all car dealers burn in hell.

I sold cars for 29 years. Y’all are spot on correct 100 per cent. Mike from Tennessee.

Dealers are going the way of dinosaurs... from factory to customers!

I'm shopping for a car, not for a payment book. I tell the sales guy to come back with the lowest price, When he comes back with the monthly payment I tell him to go back to whoever he spoke with and come back with the best price and tell me exactly how much the car actually is going to cost me all in case I have to pay it off in a hurry.

As a former car salesman I can think of many things. I had a fellow seasoned salesman used to call his customers “Liars until they are buyers.” Many of my former customers would go shopping elsewhere and swear they could buy the same car at the other dealership for “thousands of dollars less”. Where they were actually comparing the base model at the competing dealership and looking at the top limited model trim level at my dealership. (Trim levels and options are confusing!) People also thought I made $10,000 to $15,000 profit per sale. (35 years ago I averaged $150 to $225 per sale on cars listed at $20,000. Perhaps you would do salesman and customers a service if you would explain how a salesman is paid. I made 15% of “gross”. Meaning I was paid 15% of profit, minus pack. So, if a car’s MSRP was $20,000, invoice was about $18,200, pack (dealer’s cut for advertising, general operating cost, office staff, etc) averaged $300, so $18,200 plus $300 = $18,500 or $1,500 gross. Let’s say a customer’s trade in would be $4,500, we would take $500 from the gross and show them on paper we were giving them “$5,000” for their trade. If they accepted the $15,000 difference, I’d make $150! (And the dealer would get $300 for pack and the remaining $850 or a total of $1,150) A lot of work for $150! This is why I quit. Especially since my biggest competing salesman was the dealer (owner) himself who appraised our car deals and his own deals. I celebrated when a customer had no trade!

I bought my last new vehicle in 1974 - a short-bed step Chevy pick-up. I finally learned my lesson after two other new vehicles ('69 and "72) and haven't been to a dealer since.

I remember back in the seventies, buying a dirt bike at a dealership was interesting. Vast majority of salespeople only knew whatever the brochure stated, which was usually incorrect as far as horsepower, and sometimes a few minor things. Those of us that were really into the sport, and us guys that raced, already knew about the bikes we were drooling over, thanks to the splendid off road associated magazines. The sales people usually got kinda quiet after a few minutes.

Your videos have been EXTREMELY helpgul...after watching, I went and found a bill of sale for my 2014 mustang back frm 2015. They fckng charged me 85 bucks for "Document Stamps"! I felt fckng ripped off. And I'm a salesman myself, no more

This is the first video I've watched from you guys. I don't know how I came across you because I wasn't searching for you, however I think RU-vid reads minds these days because I've been considering making a purchase and wanted to do better with negotiating and learning key strategies for getting the best deal I can so I don't get put into a bad position. The economy with its high inflation and high interest rates already annoys me so I am looking forward to trying to maximize my ability to navigate this market and getting the vehicle my family needs. I've bought a few vehicles in my life and know a little, but I think your channel is exactly what I've been looking for without even realizing it. Subbed.

I love this channel guys. Keep it going. I have been asked to leave 2 car lots in the last year. Just for being knowledgeable on car buying. My favorite move is the "trade in". I have a 96 dodge dakota with 200k miles on it. Of course I'll trade it. But they get irate when I tack on a $2k delivery fee and a $300 air freshener fee. That's usually when they ask me too leave.😂

In the car industry dealers also call customer that say “okay” and buy everything as a “lay downs”. That’s another term for that Ray classified as “flop customer”

I would really appreciate a video on "How To Be A Good Customer" while still getting a great deal!

To beat around the finance issue, just get approved elsewhere before you even set foot on the lot. This way you're not risking having to deal with some random bank, or getting a high interest rate. They prey on people who don't do their homework beforehand. I always go in with financing in hand. I may not use my financing every time, but I have it as a backup and usually it's based on my criteria (payment, loan term in months, etc). So I have a boundary I have set, now I just need to find a car that falls within that range (although I always pay the taxes separately with a check though, I don't finance it with the loan so the loan I have is for the car only; I'll pay the tax/fees out of pocket). But if you do this, then you can either tell them you have your own financing (when you get to the barginaing table or finance managers office). I wouldn't tell them up front though. I avoid the question usually.