How to Solve BitLocker Recovery Screen Problem? | ASUS SUPPORT 

Iim struggling now for over a week with this great system, and can't get it running as I need it

If you have followed the above steps but the problem persists, you might consider restoring the system before using it again. Sorry for any inconvenience it may be caused.

​​@@user-hv6di4xo5dterrible Asus really bad for your sales this is. Just remove this bitlocker from your windows versions.

Yes, in your situation, I would recommend sending it for repair. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

Unfortunately, the laptop BIOS cannot be downgraded.If you cannot see the relevant device in Device Manager, and the issue persists after system restoration, it indicates that there may be a hardware malfunction. We recommend sending it for repair for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

It is recommended that you follow the steps below to confirm whether the issue can be resolved. [Notebook/Desktop/AIO] Troubleshooting - How to fix it shows BitLocker recovery screen after power on/Find BitLocker recovery key www.asus.com/support/faq/1042922/ Sorry for any inconvenience it may be caused.

I am having this same issue and when I log into Microsoft I don’t even get a list of Recovery IDs as the video suggests. @asus_support please assist

If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

Hi, may I ask if your question is related to a laptop? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.

If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

You need to disable BitLocker before proceeding with the installation. For detailed steps, we recommend referring to the following. [Windows 11] How to disable Device encryption & Standard BitLocker encryption www.asus.com/support/FAQ/1047461/ Thank you.

@@asus_support hi, this is my old device and my account ect i dont know anymore and i cant get INTO the drive "per your instructions" as i cant get past the bitlocker screen. Hard drive is soldered onto the board and it isnt "seen from another computer as the micro port is only used for power and cant "connect" to another computer to see drives on Tablet?. Data transfer has to be done using SD card slot. I just need to do fresh install and dont care if i lose all my old data. Is there a way to do this from the tablet or remotely from another computer to wipe drive and then install windows using boot usb? ASUS Vivo TAB "Kox" Win 8 as has limited memory. Thanks

Hi, may I ask if your question is related to a laptop? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.

Thank you for your interest in our products! We are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our gaming series products, we have created the ROG Forum specifically for gaming enthusiasts and users of ROG products. On the ROG Forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. For your question, we recommend posting it here to seek answers. rog-forum.asus.com/t5/handheld-gaming/bd-p/HSS_Handheld_Gaming Thank you.

I have the same problem

If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

If that's the case, I can only suggest restoring your computer to the factory default settings. We apologize for any inconvenience this may cause.

I suggest you refer to the explanation provided here. [Notebook/Desktop/AIO] Troubleshooting - How to fix it shows BitLocker recovery screen after power on/Find BitLocker recovery key www.asus.com/support/faq/1042922/

If the problem persists and cannot be resolved, the only suggestion is to restore the system. Sorry for any inconvenience it may be caused.

If you have also forgotten your email account, we recommend contacting Microsoft for further assistance. support.microsoft.com/en-US/contactus?ContactUsExperienceEntryPointAssetId=6b71ad27-0b89-ea08-f143-056f5ab347d6

According to what you described, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

Hi, for me also it promotes for bitlocker key in my vivobook.. Before I understand the issue, screen gone black for the past 15mins n didn't turn ON. But we can hear some processing noise in the laptop. What's the issue and how to resolve it? Now I have a exam to give in this weekend. Appreciate ur quick response. Thanks

If you have followed the above steps but the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

Once PC hardware components have been replaced or BIOS settings have been changed, all may cause system shows BitLocker recovery screen after power on.

If you have followed the above steps and the issue still cannot be resolved, it may be necessary to restore the system before further use. We apologize for any inconvenience this may cause.

If the problem persists, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

Hi, may I ask if your question is related to motherboard? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/motherboards/bd-p/motherboards Thank you.

Same bro wtff

If that's the case, you may need to perform a system restore on your computer in order to use it again.

Thank you for your interest in our products! We are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our gaming series products, we have created the ROG Forum specifically for gaming enthusiasts and users of ROG products. On the ROG Forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. For your question, we recommend posting it here to seek answers. rog-forum.asus.com/t5/handheld-gaming/bd-p/HSS_Handheld_Gaming Thank you.

You may need Microsoft Support for further guidance. support.microsoft.com/en-US/home/contact Sorry for any inconvenience it may be caused.

support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6 If you are unable to locate the BitLocker recovery key and can't revert any configuration change that might have caused it to be required, you’ll need to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files. Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Unfortunately, if you have forgotten your Microsoft account password, we would recommend contacting Microsoft for assistance. support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

If your problem is not worked out with above solution and information, please contact the ASUS authorized repair center for further tests.

If you restore the system directly, all the data on your computer will be lost.

Learn more about the statement of Finding your BitLocker recovery key in Windows 11/10 on the Microsoft website support.microsoft.com/en-us/help/4530477/windows-finding-your-bitlocker-recovery-key BitLocker ensured that a recovery key was safely backed up prior to activating protection. There are several places that your recovery key may be, depending on the choice that was made when activating BitLocker: In your Microsoft account: Sign in to your Microsoft account on another device to find your recovery key. If you have a modern device that supports automatic device encryption, the recovery key will most likely be in your Microsoft account. For more, see Device encryption in Windows. Note: If the device was set up or BitLocker protection was activated by another user, the recovery key may be in that user’s Microsoft account. On a printout: You may have printed your recovery key when BitLocker was activated. Look where you keep important papers related to your computer. On a USB flash drive: Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file. In an Azure Active Directory account: If your device was ever signed in to an organization using a work or school email account, your recovery key may be stored in that organization's Azure AD account associated with your device. You may be able to access it directly or you may need to contact a system administrator to access your recovery key. Held by your system administrator: If your device is connected to a domain (usually a work or school device), ask a system administrator for your recovery key. If your problem is not worked out with above solution and information, please contact the ASUS authorized repair center for further tests.

According to what you described, I would suggest you bring back your laptop to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

Regarding your question, it is recommended to post it in the following forum to get more assistance. zentalk.asus.com/t5/laptop/ct-p/Laptop Sorry for any inconvenience it may be caused.

If you encounter a malfunction with a new purchase, we suggest that you contact the retailer to confirm if it is eligible for a return or exchange. We apologize for any inconvenience this may cause.

stop trolling and answer the question ASUS!!!

​@asus_support come up with a real answer LMAO

Hi, may I ask if your question is related to a laptop? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.