How To Test the Rechargeable Bark Control Collar Level 

Thank you for your question, Thomas! There is no way to determine what level the collar has settled on as a baseline after learning your dog's barking habits. Please keep in mind that this level may be ever changing since the bark collar will increase and decrease depending on how consistently your dog barks or remains quiet.

Thank you for asking about this! It is crucial to mention that this video is about test mode, not simply powering the collar on. If what you are wanting is to power the collar on, that process is a bit different. When you first remove the collar from the charger, it should be totally dark. You can then press the button on the collar, and the green light will show. Release the button on the collar, and it should begin flashing green every 4-5 seconds. You can then put it on your dog's neck.

Thank you for asking about this, Lizeth! This would mean your parents' collar is a different model. So that we can determine if the model they have has a testing mode and provide information on how to perform that if possible, please reach out to PetSafe® Customer Care directly.

Thank you for asking about this! We're sorry to hear your husky has not yet responded to this collar, but we can certainly provide information for you! If your collar works when tested but your dog is not responding, this does let us know they are either not feeling the correction or they are feeling it and disregarding the sensation. It is important to mention that these collars activate for barking, not for howling, yodeling, husky 'talking', whining, or other sounds that are not barking. We do apologize for any misunderstanding. If your husky is barking and the collar is still not responding, adjust the fit of the collar so that you can fit only one finger underneath, and the box on the collar rests as high on their neck as possible, centered directly under their chin. If they still do not respond and their fur has been trimmed to ensure both prongs touch bare skin, please reach out to us so we can determine why they may not be responding and what might help. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.

​@petsafebrand the box says it discourages " barking, whining and whimpering "

I read the same thing on the box and was mislead by this garbage. Blatant false advertising

Thanks for asking about this, Ligia! So that we may help you in finding the right replacement battery for your collar, please give our Customer Care Center a call! Our Customer Care Center can be reached at 1-800-732-2677 at your convenience, and our hours of operation are from 8AM-7PM Eastern time Monday to Friday.

Thank you for asking about this! Testing steps for the battery powered bark collar that looks like this one can be found on page 6 of your manual. If you are unable to locate your manual, or you have any further questions, please reach out to our Customer Care team directly.

This is a great question! Your dog will never be corrected because of another dog’s bark, loud voices, or a loud outside noise because the dual detection technology in this collar must sense both vibration and sound before correcting.

Hi there, this is something our team would love to help with! If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - support.petsafe.net/s/

We're sorry to hear that you are experiencing power issues with your pet's collar, Annette. So that we can assist you with troubleshooting, please contact us at 1-866-738-4379 between the hours of 8 AM - 7 PM ET Monday to Friday. We're happy to see what we can do to help!

@@petsafebrand I am in South Africa so can not use that number.

Thank you for letting us know! To speak with our representatives for South Africa, please give us a call at +44 (0) 118 963 9924.

We're sorry to hear that you are experiencing issues with your dog's collars, Megan. So we can check what may be causing the issues you're experiencing and how we can help, please reach out to our Customer Care Team. We can be reached at 1-800-732-2677 between the hours of 8 AM - 7 PM ET Monday to Friday. We're happy to help!

I’m having the same issue however I’m being told I have to wait till June 12 to get an answer as someone is on holiday

Hello April, we are sorry to hear you are having an issue with your collar. One of our customer care representatives would be more than happy to assist you with this issue. If you would like to speak with one of our agents please feel free to reach out to our team here - www.petsafe.net/support/contact-us

Hello Joe, we are so sorry to hear you are having an issue with your bark collar. Our customer care team will be more than happy to assist you and make sure we get your collar working or replaced. You can reach out to our customer care team at 1-866-738-4379 Our business hours are Mon-Fri 8am-7pm est.

Good evening, we are sorry to hear you are experiencing this issue with your collar. One of our representatives will be more than happy to troubleshoot and if needed warranty your product for you. if you would like to reach out to our team you can do so here - www.petsafe.net/support/contact-us

@@petsafebrand no. You sell a defective product. I'll be returning it for a full refund. You lost my business

We do completely understand, if at any point in the future you have any questions or need any assistance with any product please feel free to reach out to our team as we would be more than happy to assist.

We're so sorry for any misunderstanding! Please know that this is not at all how our collars operate; once powered on they will remain on until powered off or until the battery dies. This collar has around 40 hours of battery life. So that we can troubleshoot with you to see what could be causing the issues with your collars, please contact our Customer Care team!

We are sorry to hear you are experiencing difficulties with your collar. One of our representatives would be more than happy to assist you with this. If you would like you can reach out to our team at 1-800-732-2677 Mon. - Fri. 8am - 7pm ET

We are sorry to hear you are having trouble with your pup's bark collar. our team would be more than happy to help you with this. If you would like you can reach out to our customer care team at 1-866-738-4379 Monday - Friday 8am -7pm EST