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How To Unbind Device | The Device Has Already Been Added by Another Account 

Hik-Connect Hikvision
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[UPDATE 2023] Hikvision DVR Network Setup :
• [UPDATE 2023] How To H...
How To Download and Install Hikvision SADP Tool :
• How To Download and In...
[UPDATE 2023] Resolving Hikvision DVR Offline Issue :
• How to Resolving the H...
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This Video Explain How To Unbind Device Hikvision or Reset Cloud Device That The Device Has Already Been Added by Another Account SADP Tools. This video related to unbind device, reset cloud, and reset cloud cctv hikvision.
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Website : www.cctvupdate...
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Опубликовано:

 

27 авг 2024

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Комментарии : 485   
@hikconnect
@hikconnect Год назад
[New Update With Subtitle] How To Unbind Hikvision DVR : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-nArzgSomZW4.html
@hikconnect
@hikconnect 3 года назад
*How to Live View Hikvision on Web Browser : **ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-QvMSx5ZmZhM.html*
@hikconnect
@hikconnect Год назад
[UPDATE 2023] Hikvision DVR Network Setup : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-zd62JDr0pJU.html
@cheluvaranga
@cheluvaranga 4 года назад
Awesome..thank you soooooo much. I was not able to add my device for quite sometime. this video explained and solved my long pending problem. thank you sooo much
@hikconnect
@hikconnect 4 года назад
You're welcome
@hikconnect
@hikconnect 3 года назад
*How to Update Hikvision DVR Firmware : **ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-71V4UwWRBs.html*
@iamranjith2907
@iamranjith2907 Год назад
thank you so much i have been facing this issue from 2 months since i am in a rural area the technician here didn't have any knowledge finally it worked
@hikconnect
@hikconnect Год назад
You're welcome
@BandeRoyal
@BandeRoyal 3 года назад
Many thanks, very good explanation !
@srikanthpradeep8170
@srikanthpradeep8170 3 года назад
Thank you so much my problem is clear
@shedhead
@shedhead 9 месяцев назад
Those those that cannot unbind this method... If you can get the ordinal account holder to log into their hik vision account and just get them to delete the device.
@PhillipMuchiri
@PhillipMuchiri 4 года назад
Getting this "Only the device in the same area with the software can be unbound from its account." error.I am in same LAN for sure.please advise .
@joelmariano8221
@joelmariano8221 4 года назад
i´m having the same problem
@eugenemahlangu2328
@eugenemahlangu2328 3 года назад
Clear instructions, really helpful. Thank you
@hikconnect
@hikconnect 3 года назад
You're Welcome
@prasantabaruah774
@prasantabaruah774 3 года назад
Thanks it help me a lot.
@natarajar7683
@natarajar7683 4 года назад
Thank u bro i want this video waiting 1 week for. This video usefull for me.
@victoriacourtcyber5264
@victoriacourtcyber5264 4 года назад
Thank you A bunch
@Technical_support781
@Technical_support781 4 года назад
thank you😍
@aksugo1642
@aksugo1642 4 года назад
Hello, I'm having trouble with Unbind. It used to bind to my old phone with 'guest' account. And the old phone has been wiped out without unbind. So now it says already added by another account and I cannot unbound. So I followed the same steps here. Connected my laptop to the same router that CCTV is connected to and when I hit unbind in SADP, it says "only the device in the same region with the software can be unbound from its account". Can I get help how to fix this?
@hikconnect
@hikconnect 4 года назад
Please send email to support@pramahikvision.com or support@hikvision.com
@naylinphyo3155
@naylinphyo3155 4 года назад
@@hikconnect Me too this error.
@hikconnect
@hikconnect 4 года назад
Yes, you can send email to support@pramahikvision.com or support@hikvision.com
@yasirfsd
@yasirfsd 4 года назад
Calvin KIM can you fixed it. I have same issue. Need your help if you fixed your issue. Plz Thanks
@yasirfsd
@yasirfsd 4 года назад
@@naylinphyo3155 are you fixed this issue?
@markbartolome6727
@markbartolome6727 2 года назад
Thank you so much!
@paragjadav9355
@paragjadav9355 3 года назад
thanks a lots
@hikconnect
@hikconnect 3 года назад
You're Welcome
@kiraiowen
@kiraiowen 4 года назад
Thank you.
@nguyentranlam7090
@nguyentranlam7090 7 месяцев назад
Qihoo smart 360 camera How?
@ahmadfauzi-xn7yy
@ahmadfauzi-xn7yy 2 года назад
mantaaapp...thanks for the solution....
@hikconnect
@hikconnect 2 года назад
You're Welcome
@sunilpandey2040
@sunilpandey2040 3 года назад
Good method to explain other
@calvingalgo9474
@calvingalgo9474 2 года назад
what if the camera is given to the other person how to unbind it and it was the password has forgotten???
@hikconnect
@hikconnect 2 года назад
You need to password reset first, then you can di unbind device
@wojtekstefanski2674
@wojtekstefanski2674 Год назад
Hi, we bought hikvision 2 years ago but been abroad so I tried to set it up and it says that it's been bound to an account with an email we don't know, we don't have the admin password. The nvr is new from the box and I tried to add it to the app and I could unlock it using the pattern password and that's where I saw that it's been linked to a person on the other side of the country?
@hikconnect
@hikconnect Год назад
You need contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to ask for unbind device
@deesanti6212
@deesanti6212 3 года назад
Hello! How can I remove or stop someone else to view my CCTV from their mobile phone? I lost my phone and i'm afraid that someone might view our CCTV.
@hikconnect
@hikconnect 3 года назад
Just change your verification code on dvr
@deesanti6212
@deesanti6212 3 года назад
@@hikconnect I will try that. Thank you for quick response.
@hikconnect
@hikconnect 3 года назад
You're Welcome
@deesanti6212
@deesanti6212 3 года назад
@@hikconnect should I Enable Stream Encryption?
@hikconnect
@hikconnect 3 года назад
Yes
@joseizaguirre3278
@joseizaguirre3278 Год назад
Muchas gracias
@prashantshigwan9512
@prashantshigwan9512 4 года назад
Which version required in SADP tools for unbind DVR
@hikconnect
@hikconnect 3 года назад
Please download the latest version in official website hikvision, www.hikvision.com/en/support/tools/destop-tools/
@leonzvegla6707
@leonzvegla6707 4 года назад
Thaaaaaaank you, now work as should :)
@bagasfitria2954
@bagasfitria2954 4 года назад
does not work but a notification like this appears : "the ip address of the device should be in the LAN"
@hikconnect
@hikconnect 4 года назад
Yes, this methode should in the same Lan, if possible you can direct connect device to computer by Lan Cable
@chloesnethouse
@chloesnethouse 4 года назад
@@hikconnect i got the same problem. Same message although dvr and laptoo is connected to the same lan.
@alifmahmudniloy6243
@alifmahmudniloy6243 4 года назад
Mark Anthony Reginan yes I aslo facing see problem after connect the LAN cable also plz help
@yasirfsd
@yasirfsd 4 года назад
@@alifmahmudniloy6243 are you fixed this issue? I have same issue
@RalphYT0
@RalphYT0 3 года назад
bhai ji mera dvr un banid ni ho raha ha ( massage) your dvice not unbaid
@andrewchristian3017
@andrewchristian3017 Год назад
Does this actually work? I have the air2s. And I really want the dji care refresh but this drone is already bound to previous owner. Can I still get dji care refresh? Or does it being bound already only affect fly away coverage??? I’m afraid that previous owner would report fly away. And I would get locked out of my drone.
@hikconnect
@hikconnect Год назад
You can try, but if you Failed, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to get more support
@andrewchristian3017
@andrewchristian3017 Год назад
@@hikconnect well does this even work for DJI drones? Or what is this intended to unbind? Do you know?
@hikconnect
@hikconnect Год назад
Im not sure, you can contact support to make sure
@a.s.3718
@a.s.3718 Год назад
NOT WORKING
@a.s.3718
@a.s.3718 Год назад
@@andrewchristian3017 NOT WORKING. Even hikvision support on this channel do not know if this methods od good. It is NOT good.
@santanudas3334
@santanudas3334 2 года назад
Thank you My Dear Sir. Thanks a lot. I had been suffering From last 3 years. Nobody could not solve this issue. But Your Video brings me a grand success. After long 3 years........ Love this video
@hikconnect
@hikconnect 2 года назад
It's Ok
@dinkarkumarcctv8437
@dinkarkumarcctv8437 4 года назад
Sir entrnet ex floer pr dvr login hota h pr...cmra live view fell bttata h....kyo
@kamotepatatas1875
@kamotepatatas1875 Год назад
Unbind failed on Sadp tool, error shown "Failed". Please help Model No. DS-7204HGHI-F1 Firmware Ver. V3.4.88 build 180131
@hikconnect
@hikconnect Год назад
Your device is too old, not supported to unbind by self service, need to send to technical support or service Center in your Country
@Mr.Mazhar
@Mr.Mazhar 2 года назад
Thank you very much. It is really helpful
@hikconnect
@hikconnect 2 года назад
It's Okay.
@TheKurdell
@TheKurdell 3 года назад
love u / tanks for the help
@hikconnect
@hikconnect 3 года назад
You're Welcome
@rasimismayilov6131
@rasimismayilov6131 Год назад
thanks very much
@hikconnect
@hikconnect Год назад
You're welcome
@muhammedomer9953
@muhammedomer9953 Год назад
is there any way to unbind ezviz cameras with same problem ?
@hikconnect
@hikconnect Год назад
No, not support with this way
@daddydbo50
@daddydbo50 2 года назад
I am using FOSCAM POE cameras. The message is "the ipc has been added by others" When I go to the ADD DEVICE there is not enough room to add my serial number. (I am in the US) I have three cameras and the NVR that I can not add. (strangely 1 camera works and the other three do not) Any special advice?
@hikconnect
@hikconnect 2 года назад
I think you need contact support in your Country or contact your sales,
@ORLANDOCN100
@ORLANDOCN100 Год назад
Estoy intentando desvincular un DVR S08TURBOL, al realizar el procedimiento desde la app Hik-Connect y desde SADP, no me permite desvincular, me envía un error que dice: la desvinculacion de dispositivo no es compatible. Les agradeceria me dijeran como se desvincula ese DVR ya que en la propia interfaz con firmware 4.30.100 build 200511 tampoco viene el boton de Desvincular como lo marca en algunos otros tutoriales. Agradezco de antemano.
@batodimeo
@batodimeo Год назад
Pudiste? me pasa lo mismo
@alvaroalvarezlopez
@alvaroalvarezlopez 3 года назад
I can't unbind.. from the mobile it gives me an error that the device is not connected and from the SADP it gives me an error too..What I can do? can hikvision unbind in your Hik-Connect databases?
@hikconnect
@hikconnect 3 года назад
Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to unbind your device
@heratlojistik4190
@heratlojistik4190 2 месяца назад
Hİ dear , DS-7104HGHI-F1 SADP ERRoR-99 isnt work Is there a new software version? can you send me the link
@paulinkola9947
@paulinkola9947 3 года назад
Hello I have bought 4 used dvr and i have all acces to enter on menu and all that , when i try to set up cloud service on an account i get the message that this device is alredy configured. What can I do to fix this ? Thank you in advance!
@hikconnect
@hikconnect 3 года назад
Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com to request unbind device. Or you can follow this video
@Gopi8wal
@Gopi8wal Год назад
Ek mobile per connect krna per doosra mobile ka connect toot jata ha.. Hikvision ka bhut bdi problem ha ....
@lcsaravillo
@lcsaravillo 4 года назад
It worked!
@lachannel7280
@lachannel7280 4 года назад
I use SADPTool to reset Network PT Camera, I already exported file and sent you. How can i get import file from you. Thank you Admin
@hikconnect
@hikconnect 4 года назад
Please sent email to support in your Country or send email to support@pramahikvision.com or support@hikvision.com
@Mihkel65
@Mihkel65 3 года назад
Is it possible to unbind CS-CV310 cameras with this solution. I tried but no good Could you help me out with it?
@hikconnect
@hikconnect 3 года назад
For your model please request unbind to Technical Support in your Country or send email to support@pramahikvision.com or support@hikvision.com
@kohtet1528
@kohtet1528 Год назад
When unbind , Administrator Password && Verification code box only appear . What is Administrator password, I try already with device login password and account login password? Its is failed and finally attemp is 0. Can't found devices.
@hikconnect
@hikconnect Год назад
Make sure your device have firmware version above 3.5
@kleovulos
@kleovulos 2 года назад
In Platform Access Mode is at EZVIZ and I cannot change it. Any help???
@hikconnect
@hikconnect 2 года назад
I think your device not support, please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com
@winduraimertha6200
@winduraimertha6200 4 года назад
It doesn't work with me, after typing user, password also verification its always show notification says "device is Offline" please help me device type : GSDS -86308 firmware version : 3.4.84 (and there is no update software) usually i unbind using hik connect apk, but now wont work
@hikconnect
@hikconnect 4 года назад
Yes, the firmware doesn't support for this methode, please send email to support@hikvision.com
@komangbelanja9314
@komangbelanja9314 3 года назад
Sebentar mau saya coba..
@cryptofreedrops
@cryptofreedrops 9 месяцев назад
Why Hik connect app is not working on my phone network connection. I got the Device Connection timed out error in Hik connect when i use my mobile phone data.
@hikconnect
@hikconnect 9 месяцев назад
Make sure you have update your app to the newest Version
@cryptofreedrops
@cryptofreedrops 9 месяцев назад
@@hikconnect And have updated version... But when I try to connect with phone data, all live session get offline and there is a msg that device connections timed out. please check your network connection.
@mateoaguilar3081
@mateoaguilar3081 2 года назад
To use SADP Tool, I must connect the DVR to the computer?
@hikconnect
@hikconnect 2 года назад
Yes, or connect to the same lan
@maeannperillo7653
@maeannperillo7653 2 года назад
I would like to know how to remove the access to the people that I approved to share my CCTV on Hik-Connect? Thank you.
@hikconnect
@hikconnect 2 года назад
Just change your device verification code, then reboot your device. Or delete your device, then add again
@kenichiputra8693
@kenichiputra8693 2 года назад
it worked 100 persern
@user-km1pi7ue2s
@user-km1pi7ue2s 2 года назад
Can I use it with Ezvez camera ? Please answer me.
@hikconnect
@hikconnect 2 года назад
No,
@nooneaskedfor
@nooneaskedfor 4 года назад
how do I control hik via web??
@bwanietatiimi3849
@bwanietatiimi3849 3 года назад
I want help I cannot unbind the device since I don't know how to go to sadp tool from your video
@hikconnect
@hikconnect 3 года назад
You also can download from website hikvision.com
@Kevinindya
@Kevinindya 3 года назад
Ga bisa, ga ke detect di asdp tools nya. Internet nya beda sama yg pernah ke sambung di kameranya
@hikconnect
@hikconnect 3 года назад
Bisa langsung hubungi Technical Support Hikvision ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-lIQ_FDFHn4k.html
@KomangMahendra
@KomangMahendra 3 года назад
sama om...gimana ya caranya?
@hikconnect
@hikconnect 3 года назад
Bisa ikuti video tersebut
@kelvinadeline1285
@kelvinadeline1285 2 года назад
When i tried smdp, it says incorrect parameters. Can you help me please?
@guilleroque8600
@guilleroque8600 4 года назад
hi,i have a DS7116HGHI-f1 , I do it but i have this message "The device and mobile phone are not the same LAN " . Both are in the same LAN ,I can send a email for UNBIND device , help me please
@hikconnect
@hikconnect 4 года назад
Please send to support@hikvision.com
@rafikhassan7239
@rafikhassan7239 4 года назад
THANK YOU...........is not working for me i have this message "Only the devicein the same region with the software can be unbound from its account" what i can do please
@hikconnect
@hikconnect 4 года назад
Make sure your sadp tool and the account that connect to the device in same region (country)
@GA-gm1qy
@GA-gm1qy 2 года назад
i tried to unbind from SADP, tools it give me this error" only the device in the same region with the software can be unbound from its account'??
@hikconnect
@hikconnect 2 года назад
Please request unbind device to support@pramahikvision.com or support@hikvision.com.
@GA-gm1qy
@GA-gm1qy 2 года назад
@@hikconnect thank you sir, i have sent an email on 29 october still no response. please check
@manirkhan9227
@manirkhan9227 2 года назад
I also apply same way sent messege a lot but still not response
@pranshudixit4089
@pranshudixit4089 4 года назад
Bhai ye hikvonnect app se kitni jagah camera online Ker sakte hai Ek time per
@hikconnect
@hikconnect 4 года назад
Can you speak in English?
@ralfzimmermann8521
@ralfzimmermann8521 4 года назад
I have the problem that when I press Confirm "Incorrect Parameters". what is the problem? thank you
@hikconnect
@hikconnect 4 года назад
Make sure your device connect directly to sadp tool with LAN Cable
@ralfzimmermann8521
@ralfzimmermann8521 4 года назад
@@hikconnect yes I have
@fakhrurriza9713
@fakhrurriza9713 Месяц назад
Kalau tidak bisa unbind bagaimana solusinya??
@PhannyObsession
@PhannyObsession Год назад
I'm getting 'The IPC has been added by others' when I try to add a Foscam R2 V4 to my myfoscam account. Will this fix it?
@hikconnect
@hikconnect Год назад
You can try
@nj5195
@nj5195 Год назад
Device model DS-7208HQHI-F2/N/A/B When clicking unbind there is a "failed" error. I contact support, and they told me, the device can't be unbid because it's considered with cyber risk. The firmware is v4. Any other solution?
@hikconnect
@hikconnect Год назад
You should send your device to service Center
@samkuria
@samkuria 8 месяцев назад
Hello! How do i solve "Error:99 Network Connection Failed" while trying to unbind?
@hikconnect
@hikconnect 8 месяцев назад
Please contact support in your Country or send email to support@hikvision.com
@albertorios5583
@albertorios5583 Год назад
The user acount Is frozen me da ese mensaje de error,alguna solución? Es al querer conectarlo a un celular
@kingandrewfernandez1948
@kingandrewfernandez1948 4 года назад
Hi the phone that I used for Hik connect got destroyed, can I use this to unbind that phone? and add a new phone to bind
@hikconnect
@hikconnect 4 года назад
Yes, if you remember your account, you just login with same account
@kingandrewfernandez1948
@kingandrewfernandez1948 4 года назад
@@hikconnect thanks, i just did and it worked thanks a lot
@ashishmohan550
@ashishmohan550 4 года назад
i am going through the same process but having a error......."IP address of the device should be in LAN"........What to do?
@hikconnect
@hikconnect 4 года назад
Connect your device to computer with direct LAN Cable
@ashishmohan550
@ashishmohan550 4 года назад
Hik-Connect Hikvision this time error came “connecting to the device failed”
@ashishmohan550
@ashishmohan550 4 года назад
When tried to unbound through LAN cable using SADP tool .......please help
@ashishmohan550
@ashishmohan550 4 года назад
@@hikconnect this time "device not found" error came,i had tried the same process many times but no progress in unbinding the device ....please help me
@yasirfsd
@yasirfsd 4 года назад
@@ashishmohan550 are you found the solution of this issue?
@mujahith0987654321
@mujahith0987654321 3 года назад
One thing how to both device online laptop and camera
@hikconnect
@hikconnect 3 года назад
I'm sorry, I don't understand what you mean, please Explain with details
@roryhall72
@roryhall72 Год назад
I m stuck at SADP trying to unbind after entering pw n vc. Error message appears - IP address should be in LAN. How to proceed from here. Many thanks.
@hikconnect
@hikconnect Год назад
Make sure your device and laptop in same router with lan cable,
@surajgoswami3938
@surajgoswami3938 3 года назад
360 camera unbind Kaise kare
@Viratkoli9311
@Viratkoli9311 4 года назад
how to hikvision Nvr unbind device not dvr
@abdulvadood849
@abdulvadood849 5 лет назад
Bhai par isme toh user name admin kyu likhe tab unbind kare jab ya phir hikconnect ka account login chahiye ya dvr ka username password
@hikconnect
@hikconnect 5 лет назад
Im sorry, maybe you can use fully English language, I dont understand what you mean
@2k22ajgor
@2k22ajgor 2 года назад
Hi. Its working on Ezviz cam device ? CP1
@hikconnect
@hikconnect 2 года назад
I think no, not working with ezviz devices
@nadertamer5494
@nadertamer5494 2 года назад
Plz do you found any solution!!!?
@2k22ajgor
@2k22ajgor 2 года назад
@@hikconnect any sugestion?
@hikconnect
@hikconnect 2 года назад
Please send email to support@ezvizlife.com
@MJ-ry9il
@MJ-ry9il 4 года назад
I have a camera HikVision DS-2CD2143G0-ISCKV When I work Unbind i have this message 'Only the device in the same region with the software can be unbound from its account'
@hikconnect
@hikconnect 4 года назад
Yes, for use this methode, the device and laptop should be same network
@MJ-ry9il
@MJ-ry9il 4 года назад
@@hikconnect the device and laptop same network
@MJ-ry9il
@MJ-ry9il 4 года назад
The same problem
@hikconnect
@hikconnect 4 года назад
Please contact support in your Country, or send to support@pramahikvision.com
@humanworld1946
@humanworld1946 3 года назад
I have issue with this steps ,message: The Ip address of the Device should be in the Lan.
@hikconnect
@hikconnect 3 года назад
Yes, make sure your device and computer in same LAN or same network
@akineosun
@akineosun 3 года назад
bro, you solve your problem?
@hikconnect
@hikconnect 3 года назад
Yes, of course
@humanworld1946
@humanworld1946 3 года назад
@@hikconnect Yes, I am sure my device and computer in the same LAN and same network, and still have the same problem
@humanworld1946
@humanworld1946 3 года назад
@@akineosun I still have the problem, bro
@shhs8815
@shhs8815 Год назад
How can I unbind nvr from old account. It keeps giving me the message phone not connected to wifi but it is
@hikconnect
@hikconnect Год назад
For unbind you need in same lan, or you can login to Old account, then delete your device
@user-hc7df5oo4x
@user-hc7df5oo4x Год назад
What can I do if i can't access the old account? The email
@hikconnect
@hikconnect Год назад
You need contact support in your Country or send email to support@hikvision.com to get more support
@jonacatalan5430
@jonacatalan5430 4 года назад
Hi. HELP. SADP tool cant detect online devices. Always 0zero online devices. HUHU
@hikconnect
@hikconnect 4 года назад
Make sure your device and computer in same network
@jonacatalan5430
@jonacatalan5430 4 года назад
@@hikconnect hi. I found it out. My laptop should connected by LAN cable hehe
@imranafzaldar8867
@imranafzaldar8867 11 месяцев назад
Error code 99
@amna777mughal
@amna777mughal 3 месяца назад
Same .. have u resolved it nd how
@monupanchal3889
@monupanchal3889 2 месяца назад
Error code​ 99 @@amna777mughal
@davidkynoahdelacruz731
@davidkynoahdelacruz731 3 года назад
should you be in the same ip address for this to work?
@hikconnect
@hikconnect 3 года назад
Yes Sir,
@dkvishwakarma8831
@dkvishwakarma8831 4 года назад
Hy
@godsplansservices9941
@godsplansservices9941 Год назад
it didn't work with my nvr. there is error code:17. which is displayed. Help me please
@hikconnect
@hikconnect Год назад
Maybe your device is too old
@lalalola42
@lalalola42 4 года назад
Help me to reset mine ... i got ezviz mini o hd indoor camera from my friend .. but he allready pass away .. i forgot the user name and password...how i want to remove the old acc.. will u help me to make a new acc? help me please.. i will email u a detail...
@hikconnect
@hikconnect 4 года назад
Please email to support@pramahikvision.com or support@hikvision.com
@WEBLINQUETV
@WEBLINQUETV 4 года назад
the ip address of the device should be in the lan that is the error i encountered .
@hikconnect
@hikconnect 4 года назад
Yes, make sure your device connect directly to computer By LAN cable, not via router or hub switch
@neamafashion9828
@neamafashion9828 4 года назад
forgot my unbined passowrd..how to slove it
@hikconnect
@hikconnect 4 года назад
Please send request password reset to Callcenter06.africa@hikvision.com
@Dawid56
@Dawid56 Год назад
error code 7 failed to connect x
@pinelengnusantara2072
@pinelengnusantara2072 4 года назад
how to delete the another account in this device, but i forget the username and pass.. please help me.. thanks
@hikconnect
@hikconnect 4 года назад
Please contact support in your Country or send email to support@hikvision.com
@mohammadnaeaww1498
@mohammadnaeaww1498 5 лет назад
your frameware satp tools Version ?
@hikconnect
@hikconnect 5 лет назад
The newest version, you can download in www.hikvision.com
@randycugana2360
@randycugana2360 2 года назад
Im using ezvis but i cannot add device because it says the account has been added using phone number can u help me....
@hikconnect
@hikconnect 2 года назад
For this case, you can contact ezviz support in your Country. Or if you know what the phone number is, you can login account with that phone number, then delete device in the account.
@mikedrakakissth
@mikedrakakissth 4 года назад
when i try to unbind the camera i have this message " incorrect parameters" when i have the right username and password and ver.code
@hikconnect
@hikconnect 4 года назад
Make sure your firmware version is over 3.5
@ralfzimmermann8521
@ralfzimmermann8521 4 года назад
@@hikconnect Where should the firmware be over 3.5, camera or SADP? Thanks
@8hD_dN8
@8hD_dN8 4 года назад
@@hikconnect Hi, I have the same problem and the firmware in my camera are 5.3
@user-cz2wf9to7x
@user-cz2wf9to7x Год назад
HIK Vision NVR automatically stuck every night, what will do?, we have already updated firmware .pls help me
@hikconnect
@hikconnect Год назад
Cek your power adaptor, maybe the voltage is drop
@johnisraelpenalosa4164
@johnisraelpenalosa4164 2 года назад
what software version is this ?
@hikconnect
@hikconnect 2 года назад
You can download the latest version
@instrumentlantay4459
@instrumentlantay4459 3 года назад
Dears, Could you help how to unbind the device if I forgot the administration password, I am having this device now.Thanks Hieu
@hikconnect
@hikconnect 3 года назад
You need to do password reset before
@one9853
@one9853 3 года назад
i forget my password email.. both, what shoul i do??? i need to factory reset... or what plz tell me
@hikconnect
@hikconnect 3 года назад
Please contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com
@earthling2022
@earthling2022 2 года назад
i am trying to change the password so another phone that was authorised before cannot login. after changing the password on hik-connect, it still lets me log in from my phone. it is not asking me to authenticate device. do i change the email ? i do not understand what to do .. ?
@hikconnect
@hikconnect 2 года назад
You can manually logout, then login again
@skinnovatemarikina9697
@skinnovatemarikina9697 2 года назад
My account was locked in hik-connect due to entering a lot of incorrect password. How can I fix it? Can you help?
@hikconnect
@hikconnect 2 года назад
You can contact support in your Country or send email to support@pramahikvision.com or support@hikvision.com
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