Hi. Is there any way to remove a device from someone else's account? I recently bought a DP2C peephole camera from a pawnshop - whole package, with instruction, mounting kit etc. But I cannot add it to my account because it has been added by somebody else, and there is no way to contact this previous owner. Can you help me with this and remove this device from his account? It would be nice addition to my other EZVIZ cameras, but if I can't connect it then I will have to throw it away - waste of money and natural resources. Please advise. Cheers!
Hi there, please send us an email at support@ezviz.com with your device serial number and our customer service team will take a closer look at your cas. Thanks!
@@collaovet1903 Unfortunately, support was unable to help me at all - they can't remove the device from somebody's account and the device can't be added to two accounts at once. Why? "Security reasons". Seriously? A doorbell with no memory other than optional sd card? Guys, you are forcing people to throw out working devices, thus producing unnecessary electronic waste. Shame on you!
This is the most useless setting in all the cloud devices I have used...I do not fxxking have two mobile number at the same time...how am I supposed to delete the old one???
I have just done that. And the live person said the Tech team will not deal with account issues....blablabla....and asked me to contact the seller??!! Are you kidding me? I bought this years ago. And it is your own Brand!! I can't be the first/only one. Why en earth you don't have an option to unbind? Am willing to provide all those years pictures to proof that it is my camera.... there is zero support and willingness to help.
My camera is jumping on my WiFi but some one else's IP address... It did it itself I couldn't add it and it's been installed by the roof so all this bollocks about resetting can't happen unless you want to foot the bill for it to be done.
Hi there, sorry for any inconevience you may encountered. Please could you help to send us an email at support@ezviz.com, so our customer service team will take a closer look at your case. Thanks.
Hi, if you can still login to your current acount you can remove the device form the account, and then register a new account with your new phone/email and add the device to it. If this cannot help please send an email to support@ezviz.com and our customer service team will be able to help. Thanks.
