I have a Link Micro LTE. It was working fine then all of the sudden it stopped sending photos. I found this video and did everything it said. It only took a few minutes to preform the steps (outside of watching the full video). The camera works perfectly now! Thanks!
Hey Thanks...just happened to mine last 48 hours. Will change sd card first at have a 64 gb in there and that does not do it will follow your advice. Have two bought as a pair and works fine so hoping just sd card.
This would have been nice to know before going out and placing the cameras in the woods. Why wouldn’t you reach out to customers and let them know their devices may need a update?
Got my first deer camera last year and went with the Spypoint Micro. This year I got it out and just put it on a tree expecting pictures to come to my phone. Multiple videos that yall put out were very helpful and I got the SD card formatted and firmware updated. Camera is working again thanks to your videos.
@@ronniebrooks1313 just seen this sorry. 1. I downloaded the files to my computer 2. Opened the folder and copied all files (like 7 or 8 folders I think) 3. Pasted them to my SD card If that makes sense
Greetings dear Patricia, we deeply apologize for the inconvenience this has caused you. We would please invite you to contact our customer service via live chat who will gladly assist you with this matter: www.spypoint.com/en/chat -EM
I tried to update mine today and it seemed like it worked. It started sending pictures right away from the last week it’s been down. However the app hasn’t changed the firmware numbers to the current.
@@MrLongshot762 They did me like that too, goodluck getting them working. I'm done with them. Spent over $600 and they are useless. It took me 3 months to get my replacement as they kept charging my account for their monthly plan, now they will not honor it.
@@MrLongshot762 I've got one working, taking it in the woods tomm. But I still have to wait for their "Senior tech support" to reactivate the other. We'll see how it goes. I'll post an update if they make it right.
Camera updated 3 times, but the revision number is Status has not changed. Only update date and time has changed., Camera is STILL Rev 2, but rev I downloaded and installed is Rev 8. Looking at other brands now, as nobody has been able to get it to update.
SP, I have had 2 Link-LTE-V cameras and both have done the same thing (I have had to deal with Chat/CS to get a new camera sent to me). I have installed batteries put in field and they have worked flawlessly sending lots of photos (on paid plan). But with both cameras, once the batteries run out and I change the batteries the camera never connects again nor sends photos. Not matter how many times I download the software, update firmware, etc. I am sick of the camera and want a refund but it was a gift so I can't return it. Any way you can get someone 'higher up' in tech support to diagnose my problem and come up with a solution?
Hi Gary, we truly apologize for the trouble you had with the camera. Please know if the camera is not communicating with the server, the best solution is to format the SD card and update the firmware. Make sure the batteries you are using are good. If the firmware update is not resolving the issue. We would request you to please out to us on live chat or contact us via your customer service and the technical support agent will help you reach the supervisor. Here's the link for the support chat: www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
@@Spypoint Yeah, I bought YOUR battery, BOUGHT YOUR SD CARDs, formatted them, same thing happens to me... Soon as the battery goes dead the first time, which did take about 6 months, I recharge YOUR battery, reinsert. Camera won't send photo's, wont take the firmware update... Every other brand of Camera I own has zero problems... I have nothing but issues with these. Can I get reimbursed for my photo plans!
Hi Tony, and we understand that it can be frustrating when the camera isn't working properly. Please contact our customer service and they will be able to help you in a fast and efficient manner: www.spypoint.com/en/chat. Regards-KM
I truly love your cameras but I have that issue 2 my link micro s-lte are not sending me pictures at all I already the firmware updated and still nothing so so so depressing 😢
Hi Jonathan, if you are facing issues with your camera, please contact us so that we can help you in a quick matter: www.spypoint.com/en/chat (8:30 am/9 pm EST). Thank you-KM
Question: Why was the option to update the firmware through the app/website taken away from the original flex cameras? Was so convenient when I did it that way through the website for my cameras last fall (2022) Just updated them cellularly and done, worked great every time. Now trying to help my sister that is in another state update her firmware and can't easily do that as it can't be done remotely any more.
Hey there! That option is still available and has not been removed. When a new firmware update is available, you will receive a notification within the app. Additionally, you can always check our support page for the latest firmware updates and detailed instructions on how to install them. This ensures that you and your sister can easily keep your cameras up to date-and working at their best.
Hi there, Nicholas. The camera usually updates itself and then at the next transfer, you should the new version appear. If you are still having issues please reach out to our customer service and they will assist you further: www.spypoint.com/en/support. Thank you!-EM
I know this video is a year old ,but recorded a tech telling me that she don't know why they allow they allow these videos with miss information to air, she told me when u download new firmware from the computer to sd card and insert into camera and it goes through reboot process u have to leave camera on for 24 hour's for new firmware to update to camera, just point it at the wall and in 24 hours turn it off then back on ???
"Download the file" FROM WHERE! I have been all over the website from a desktop and I can find all videos telling me to download the firmware update. But no where can I find the actual link to update the firmware. I have two cameras that aren't working now..... EXTREMELY FRUSTRATING. Since the area I hunt is an hour and a half drive from home. I used these cameras for two years and loved them. I have never be challenged so much by a task that should be so simple.
Hi Biggsy8324, here's the link: www.spypoint.com/en/support#all-about-my-device, choose the model of your camera, then you will find the option "Firmware Update" with all the steps. HOpe this helps. -KM
@@darrongilbert3244 have you tried direct message on Twitter? I messaged them and had a response within minutes. They quickly mailed me a new camera after I tried everything to update it with no success.
Hi Darron, if your camera isn't working properly, and all the troubleshooting has been done, we can replace the unit as long as it is still under the 2-years warranty. Please contact us so that we can quickly help you: www.spypoint.com/en/chat (8:30 am/9 pm EST). Thank you. -KM
where is the firmware update downloads located at? I can't seem to find it on their web site. Another year of more hours of troubleshooting than enjoyment!
Hello there! I hope you have a good day! Please accept my sincere and unreserved apology for any inconvenience this may have caused you. We would be delighted to assist you and give you a better solution to your concern if you could send us a private message with the necessary details about your issue. We will be more than happy to help you.
I'm hoping you can help me as the chat never works and i sat on hold for 3 hours yesterday and then got hung up on. I've long formatted the SD card and updated the firmware. everything is installed correctly. it goes through the what seems normal light patterns , then they all turn off then when it goes to take a picture and th eorange steady light comes on it never goes out... i'm talking stayed that way for an hour. what do i do?
These are the worst cameras just updated in January, now and all 3 of them have issues again. And customer service never really helps i had problems downloading the firmware on their website. They said they would send me the link they sent me instructions. I've been dealing with the same issues for 4 years. How bout quit making updates, its not like its improving the picture quality.
We are genuinely sorry to hear about the ongoing issues you've been experiencing with your cameras and the challenges you've encountered with our customer service. Your frustration is completely understandable, and we apologize for any inconvenience this has caused you. If you're open to it, we would like to collaborate with you to address the problems you're facing and find a suitable solution. Kindly consider sending us a private message through our Facebook page, and we will do our utmost to assist you.
I just spent 2 hrs with chat and that was a joke. I don't know if they can't read english but when my first statement was I bought a new sd card long formatted it with quick format unclicked, downloaded the version 2 and unzipped to card. Installed new batteries, installed the card watched it cycle thru lights and still shows old firmware and it does take pictures but won't send the pictures but does communicate with the app. And the first thing I get is you need a new sd card and fresh batteries lol. Safe to say after 2 hrs I still show the old firmware my camera takes pictures but won't send to the app. I give up I will just buy a different camera from Walmart no wonder they don't sell spypoint anymore.
Hello Lee, In order to provide you with the best assistance possible, can you please send us a private message to our official Facebook account SPYPOINT Trail Cameras with the necessary details about your cameras and account? We will be more than happy to help you.
Hey Dhazer24, We would like to know more about what happen and investigate it. Could you please send us a private message on our official Facebook account SPYPOINT Trail Cameras to further assist you.
I just got my spypoint camera and am trying to update the firmware. I have downloaded the update and ready to put it on the SD card, but the directories I see are DCIM and TRANSMIT. Not LINK-S_V2.10.34 or _MACOS
Hi Chip, you need to long format the SD card and then update the firmware. The DCIM folder will contain pictures, you can save them to the computer if you wish. Here are some videos for your reference ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-iOZ7h_s38P8.html & ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-MmpUB33Y3_A.html -PL
Hello Matthew, Exactly, you need to extract the zip file and copy the files within the zip file and paste it into the MicroSD card, Let us know if you're facing any difficulties, we'll be more than happy to assist you.
My camera will not update the firmware. These are the steps that I have taken in this exact order MULTIPLE TIMES : 1. FORMAT micro SD card via Mac. Put card in computer. Go to disc utility. Erase using ms dot (fat). 2. Go to spypoint website and in the REV search bar I type 2 which is the number under my "camera status" v. xx.xx.xx REV 2. Click search. Download the zip file. Double click the zip file on desktop which opens a regular folder with files inside. Drag and drop the folder to the SD card. Right click on the file xxxxxxxxx. Command (something like that) and click run or open with terminal. A little black box opens and at the bottom is says complete. 3. Eject the SD card n Place the SD card in the camera. 4. Turn on camera, AND IT IS SUPPOSED to do a specific light sequence and update firmware and it does not. It just does the normal light sequence (status light green flashing, searching for signal ) like it normally would. HELP PLEASE!!!!!!
Hello, Matthew. It is very important to use the same REV ID as the one indicated on the status page of the camera, otherwise, the update will not be successful.
I just called spypoint because camera was running fine an started sending one picture a week or less , I was told pay 150.00 to get software updates, can anyone tell me whats up with price for that also was told if i buy new camera to finish out my plan i would have to pay 150 for updates on new camera to , help
Hi there, you don't need to pay to update the firmware of your camera because you can download the firmware from our website for free. The camera has a 100-free photo plan once you activate it, and you can upgrade that plan to your preference. You can click this link for information on our photo plan transmission and its prices as well. www.spypoint.com/en/spypoint-experience/plans
Hey Norm, We'd love to assist you with any issues you're experiencing with your cameras. Please send us a private message through our official Facebook Page at m.me/Spypoint, and we'll be happy to help investigate and resolve the problem for you.
Good video but. What if during installation is abort the upgrade? It happened to me. Turned off. And now I can't trigger a new firmware or turn on Trial Camera. How can I boot or fix start? Or is waste? well thank you
Hi Slavo, in order to properly asses the issue we would need to review the unit with you. So do not hesitate to contact us via Live Chat: www.spypoint.com/en/chat from 8hrs30 to 20hrs EST and our agents will gladly assist you. Kind regards, -BV
Hello, if that is what it is showing then it is not able to detect the SD card. First, you can try to format the SD card and then if that does not work you can get a new SD card. You have to use an SD card between 2 GB to 32 Gb and it should also be class 10. You can either get a Sandisk SD card or buy a Spypoint one at the website.-PP
I've been having issues with my Camara connecting to the cell towers. It will take photos for several days in a row then no photos for a while, day or two later then it works fine. It's up and down all the time. I called customer support and they told me I had to update the unit. Then I asked how do I do that? I have to go all the way out to the woods, retrieve the Camara and hook it up to a laptop. So I'm looking for a plug in to hook up the Camara to my laptop. There is no plug in, as I watch this video it's the SD card that performs the update. So why wouldn't he just tell me I can use any SD card as long as it's the correct class and upload the update to the SD card. This is all not very simple to do, it's a hassle compared to modern technology. Wyze security Camaras do updates right from their app, no need to remove or do anything with the Unit. Why is this company not implementing Camara updates within the app. Sounds like they need to hire a company to help them out in this sector. I'm planning to buy a new trail Camara. I think I will go over to a better company that does things all remote. Less hassle and probably way better picture quality. Because the picture quality is not good.
Hi, Ang-e-la. We are sure we can help you get to a solution for your camera. We will also want to initiate an investigation regarding your previous phone interaction. Please send a private message to our official Facebook page so we can assist you further.
This would work awesome if I owned a damn computer. Right now they’re just paper weights that are about to get thrown out for being junk. Bought 12 last season and only 3 of them worked.
We acknowledge your feelings about the situation and we are fully committed to finding a resolution for the situation. To provide you with the best assistance possible,Kindly reach out to us on our official Facebook page via Messenger at facebook.com/spypoint so that we can conduct a more thorough check of the issue and provide further troubleshooting assistance.
Hi there, make sure that you do a long FAT32 format to your SD card before downloading the firmware update. Here's a video that shows you how to format properly your SD card: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-iOZ7h_s38P8.html. Hope this helps. -KM
@@Spypoint It’s still not working. I’m using the smaller camera sight the smaller SD card it came with. Where my camera is there is no signal so I’m just using it as a regular camera and checking the SD card every week or so. But lately it says “no photos to import.” (Which is not true) so I’m rlly confused to what is wrong with it.
Hi Jack, apologies for the inconvenience caused. Please follow the below steps to resolve the issue. 1. Turn the camera off and remove the SD card. 2. In the Spypoint App, at the bottom of the Settings menu click the Reset all settings button. 3. Perform a Factory Reset 4. Insert the SD card into the camera and turn the power back on. If the issue persists please contact us on live chat. Here's the link for the support chat: www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
Question: Can I run the camera without sending (and having to pay for) photos? I'm happy to check the camera regularly and trade out SD cards and can do it easily.
Al, what the spypoint person was meaning to say, was that you do not need a plan. When these shitty cameras quit sending photos to a paid plan, they are still typically taking photos and storing on your sd card. Do yourself a favor and go with reconyx or reveal. I have 12 spypoints, thought they were great and am now regretting it every day. Quit while you’re ahead these cameras are awful
Should you delete all the files on the sd card once your done with the firmware update? I looked at the sd card and it looks like some of the firmware files are still there? I verified the firmware version is updated just didnt want to take it back out and have it try updating again.
Hi Timm, it's always advised to format the SD card (in FAT32) before proceeding with an update. If you wish to conserve the pictures present on the SD card before the update you can copy them from the "DCIM" folder located on the card. Kind regards, -BV
Hi Conner, for the manual update: a few minutes. For the remote update it can take up to 48hrs to complete. If you have any issue with the procedure don't hesitate to check out our support section for helpful info or to contact us via Live Chat: www.spypoint.com/en/chat from 8hrs30 to 20hrs EST and our agents will gladly assist you. Kind regards, -BV
@@Spypoint my spypoint still didn’t update after about 20 mins.. it won’t activate to where it will take pictures it just continues to look for the service connection
trying to update firmware, not sure if it worked, not sure of how any of this works. I thought that the cell service thing would be an option, now I am doing all of this in an area that has no cell service, what a mistake this has been!!
Hi, Eric, Most of our cameras are covered under 2 years of warranty. If you have any questions about the warranty policy, please send a note to service@spypoint.com. We will be happy to help you. Thank you. -SW
Hello there, Dusty. We regret hearing that you feel this way. We would invite you to contact our customer service and they will make sure to assist you with this matter: www.spypoint.com/en/chat. Thank you-EM
Hi, Melvin. Sorry to hear you don't like our products. Please don't hesitate to contact us if you need any assistance. If you have any suggestions on how we can improve our product, please let us know and we will be more than happy to pass your idea to the dev team. Here is the link to talk to us directly: www.spypoint.com/en/chat Thanks, -SW
Their customer support is a joke. I have been having issues with 3 cameras. All I get is the same troubleshooting and then disconnected. From this experience. I can't say that I will ever buy another of their cameras.
Hi there! We understand your frustration. We would invite you nonetheless to send us a message on our official Facebook page and we will make sure to assist you!-EM
Hi Ryan, if you are having a hard time updating your camera and need help, please send us a PM message on Facebook and we will assist you. Thank you-KM
Hi None, if you have issues with the unit do not hesitate to contact us via Live Chat: www.spypoint.com/en/chat from 8hrs30 to 20hrs EST and our agents will gladly assist you. Kind regards, -BV
They don't seem difficult, they ARE difficult and often the problem is in the unit itself so you can download as much as you want and it won't help. And best to buy your batteries in the largest package you can find.
@@Chahlie I've got 4 now. They work okay. I called them 1 time and had them do the firmware process for me and that worked out good. The app just changed a few weeks ago and I had to set up my notifications all over, but I haven't had a major problem that they haven't helped me fix so far.
Depending of your camera, most of the cameras have a file available to do the manual firmware update. Here's a link where you can choose the model of your camera and the file will be available under the " Firmware update " section. Thank you. www.spypoint.com/en/support#all-about-my-device -TP
These cameras are complete trash. I thought the whole premis behind a cellular camera was to not disturb your hunting area. With this peice of junk you have to go out and update it once a week
Hello Jared, this is not the experience we want to provide, we would like to offer our assistance and investigate further, feel free to send us a private message with more details on our official Facebook page: facebook.com/spypoint/.
Hello Jared, We are eager to provide you with the best SPYPOINT experience, Send us a message at m.me/Spypoint with more details about your situation and we'll take it from there so we can investigate and give you the right resolution.
