Thank you for your questions. Please ensure the model is turned off. Then remove the CarpetXpert tank and fill it to the fill line with water. Attach the hose cleaning tool to the crevice tool. Then turn on the power and pull the trigger to suck the cleaning solution into the hose to clean the interior. Before storing, please remove the excess over the sink and pressing the spray trigger. Lay all attachments and hose to dry.
Hi there, We're so sorry to hear you're experiencing this issue. We'd be more than happy to help you. We would ask you to call our customer support at 1-800-798-7398. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you, so we can go through some steps.
Yeah but I lost that hose cleaning tool attachment and you guys don’t seem to provide a replacement to that part on the website. How else do I clean it?
We're sorry to hear about your hose attachment. To assist you please call our Customer Service Team at 1-800-365-0135. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.
Having trouble getting the oxygen multiplier to dran onto my carpet I didn't receive any packages with information on how to work this cleaner very fusstration
Shark has horrible customer service and uses over seas people that is hard to understand and makes a problem you are having worse because of communication issues
Hello. We are sorry to hear that you are having issues with our service. To assist you with this, please reach out to us via Facebook at spr.ly/60515AzNl, Twitter at spr.ly/60525AzNm, or Instagram at spr.ly/60535AzNW.
Rubbish foam filter design as I didn't notice the filter had stuck to the waste unit then got flushed down the toilet...... now I can't find a spare one online!
