This video demonstrates the high-level operational usage of Customer Service Admin Centre app to administrate the Omnichannel related functionalities. Old omnichannel administration apps are now not supported and hence all the administration will happen through Customer Service Admin centre app only in the near future.
Girish Uppal explains the introductory usage and purpose of Customer Service Admin centre apps.
#powerplatform #dynamicscrm #dynamics365customerservice #omnichannel #microsoft
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6 окт 2023
