How To Use Zendesk - Tutorial For Beginners 

I agree with the commenters that this video is one of the best tutorial about zendesk. glad that I found this video.

Thank you for consolidating all the training into a one stop shop to cover a detailed overview.

I am very very like this video to know how to use Zendesk. You gave a very clear explanation and sample. very very great video.

Omgosh, this video is so meaty, I wonder how long it took the narrator to learn all of this? I hope he is making a ton of money.

That was helpful, thanks. Is there anyway to make changes on triggers/shortcuts as an agent on chat live if we don't have access to this tipe of things

Awesome teaching sir

new to zendesk and would like to understand the steps of all the good content above to create a sales campaign

Scott - is there a way to add new leads from an excel doc into a existing smart list?

So is it safe to say, agents are the company department heads for instance the accountant, project delivery team head and management?

Is there a way to call a lead and click next for a new lead to open? Instead of having to go back to the main list and then open another? Is there a way to put an appointment on the calendar from the lead, instead of copying the address and then going to the calendar to add?

How would you make it so all users Profile is pulled from AD so u have information for each user eg: departmnt, manager, job title etc

How do you create a glossary page on zendesk for customers to view?

Hello. Is there a way of having certain form show for certain organisations when they hit "Submit a request" in Zendesk guide? Thanks