In this second Canadian airport profile, Howard Eng's mission is to deliver a "hassle-free" experience to passengers at his airport.
Toronto currently serves 35m pax, with forecasts to grow to 60m in 20 years. He walks us through infrastructure plans, engaging passengers, the importance of retail and marketing to airlines. "There is no magic bullet", just simply working with all stakeholders to provide the "fast and friendly" airport experience that Toronto represents.
18 ноя 2013
