HP LaserJet MFP M140we NOT PRINTING? STAY AWAY FROM THIS COMPLETE JUNK! with HP+ 

Same thing happened here. The guys in my IT department spent three hours on it this week, and even they couldn’t get it to sync and register, to move passed the flashing exclamation point. It shouldn’t take you to find someone with NASA credentials to successfully hook up a printer !! STAY AWAY FROM THIS PRINTER !

Exact same problem in my case. I wasted hours to find out what's going on. Windwos Software didn't work and complained about missing Javascript. Smart phone app didn't find any printer. Helpdesk phone number to get help from support was dead. This printer is absolutely unreasonable for non-computer scientists. A shame to sell something like that.

I'm glad I found this video. It made my decision about a new printer easier. I've always liked HP - we don't have any other notebooks like elitebook or probook in our household anymore, but this way of HP is bad.

Same thing happened to me. I printed a few pages and scanned some others and then the printer stopped and the flashing "attention" symbol started to flash and I couldn't print anymore! After a few hours of trying to set it up with no luck, I tried HP on line and I was taken to a page for to setup of an account, filled all information about the printer, Serial #, PIN #, Model#, my name and last name, create a password and then before finalizing I had to check mark some boxes that I had to agree that this printer was to be used on line, and that I was going to use genuine HP cartriges, and more! I exited that screen and decided to return the printer, but before I did I called HP customer service and she had a technician (Indian?) call me and after getting control of my PC, with my permission, he told me that I needed an expert to undo the blocking of the printer and my computer and that he could connect me with one and it would cost me $199.00!!! WHAT A SCAM!!! I bought an used HP LaserJet M28w like the one I had before and no problems at all.

Me and my father-in-law went through this same mess tonight and the other night - FOR HOURS - and still not working !!! I'm glad to see it's not just me.

Hi there, if you’re interested I’m looking into opening a class action lawsuit agains HP. I tied to get a full refund for my printer which is still within warranty but they refuse to refund me for the TOTAL amount I paid. There’s already several Class Action Lawsuits agains HP … im sure it won’t be hard to open an other one.

I solved this problem. Through the HP Smart app I completed the printer configuration with a printer registration error, the printer was displayed in the app. Then I went to advanced settings (where the cartridge is inserted there is a login and password), then I clicked reset to factory settings, and did the printer configuration again and this time I got it all right. I hope this will help someone.

Same issue. HPSmart is useless. Fatal flaw in the setup process. After 25 minutes waiting to speak with HP support, I hung up, brought it back to the store, exchanged it for a Brother HL-L2350DW. From the moment I sliced open the box to my first print took less than 10 minutes. I wasted hours over the weekend trying to get the HP printer going and only got a few pages out of it. Seriously, the Brother printer may not be the sexiest printer, but I'll take function over form any day of the week when it comes to my printer!

I did not see this video before and I ve bought this printer 3 months ago, I can do nothing with this printer. Thank you so much.

I have bought HPs all my life. I have stopped, they are bad.

What a bizarre issue, where HP printer models ending in "e" hold the customer hostage. Apparently, if your printer model ends in "e" you unwittingly bought an HP+ version that is cheaper because it will only work after you register the printer with HP and agree to only buy OEM ink. So if you bought the M139w you're fine. But if you bought the M139we, the exclamation mark light will start flashing eventually. If you hit the copy button on the printer, it will spit out a sheet with a message saying it's time to register with HP or it will remain a paperweight. If you finish the setup process in the HP Smart app (on your smartphone or computer), creating an HP+ account and allowing the registration process to complete, your printer will start working again. What a pain!

Same here, this is crazy, all good until yesterday now probably some counter expiring and cannot print due to unfinished account setup. The craziness is that I cannot ever complete the account setup for an error and need to get to assistance now (during wordays)

I am having the same issue on two printers….first one was returned thinking it was just bad QA and now same problem for the replacement

This happened to me now and I tried for more than 3 hours to solve this, but unfortunately, it did not work even if register an account. and I tried to contact them, but also there is no email

my printer literally stopped working from printing 40 pages. first it said paper jammed now it says offline

Had exactly the same problem. Change the region of the printer from the HP Smart software printer information settings. Then register the printer again by choosing the exact region you chose in the HP smart software.

The same shit here. It printed 3,5 times. It stopped in the middle of the 4th. There is no explanation for this exclamation mark anywere in the manuals. The rest of the story is the same, but it wouldn't even complete the settup via "finish setup" button. I tried everything. In the end I called the support. They connected it after 45 minutes of trying everything. It was their last attempt. The guy litteraly said "I am trying one last time and then I can't do anything else". Well... It worked. Then I was affraid to turn it off because I didn't know if the next time it would work. Thankfully, the next time it connected just fine. I am waiting to see if it will die again. But if it does, I will throw it out of the window and buy a real printer. I'm not gonna try to fix it again.

I'm going to call HP support and get instructions/advice for scrapping this printer- I don't know if it has a memory to erase.. It worked OK for only 5 months exactly. 7 hours of phone time with HP support, 3 different HP support techs, 5 hours total of them trying various things to get it to connect to my WIFI, 2 hours of me on hold. I think they all ran out of ideas, so towards the end, they just put me on hold forever. I think this printer is so complex, that the only person who can fix it, is the person who designed it, and they don't know who that person is.

Re my comment below : As per expert I am told Do not by any HP printers. Cannon is the best And if your wifi is not close to your laptop or computer do not use wifi . It is best to plug in w power cord

I was going to buy this one as I want to swap from Epson Jet to HP Laser...thank you for the advice. I'm not going to buy this !

The problem is caused by the device's outdated firmware version, which is preventing it from connecting to HP web services. To resolve this, the user should access the printer’s local web page, navigate to the System tab, then to the Administration section, and click the Check Now button under Printer Updates to initiate the update.

I hope this help the unfortunate people that bought this printer: 1st reset the printer : unplug the printer, hold the up and cancel buttons, then plug the printer, keep holding until thr printer display NU 2nd uninstall the app restart the computer and then reinstall the app, set up the printer like new and just skip the account. LAST BUT NOT LEAST never use the app again, use MOPRIA print and mopria scan on the phone, and it's already in the computer just click on print.

I don't have solution but I do have this printer. It took me awhile to connect. Just kept trying and finally got it to work. Today, I had to figure out how to remove and install the damn toner chip from factory cartridge to replacement. If you don't have lots of time, follow these comments and stay away. I finally got that toner issue fixed, and have to live with "low toner" warnings until I buy a factory HP replacement toner.... crazy stuff. 3 cartridges and I could buy a new printer....

I have also always thought highly of HP laser printers, till I also wasted hours trying to get the HP - LaserJet M140we to work. I thought it was my fault. Then my computer tech also tried and also called HP Tech support. Hours later STILL DIDN'T WORK! Bye bye Hp

I am working on that since summer 2023... still April 2024 and not working. I have 2 and one of them is causing me trouble

I just tried to set up mine. It only printed up a paper with info about the printer. It says the pages have been exhausted?? What does that mean? I have been messing with this for 2 days now. You can't choose the options it forces you to do all this extra stuff. There is a HP company where I live. I sent them an email, no response yet. I hope I didn't just lose $150.00 well, 200 cuz I bought an extra back up toner cart. when I bought this one. NO MORE HP for me, even if I get this one working, it's too much to go through just to simply print papers. I have never heard of or tried to print from my phone? That's new to me. HP should recall these printers. There was nothing on the box that stated it required the internet. The only reason I can think of that HP would do this is because they want your personal info. Corporations are sneaky like that..

u bet this helps ! i was on my way to buy one at Staples...selling today for $139 instead of $249. Think i,ll stick with Brother...much more expensive though.

I’m having the same exact problem ! I’m still within warranty so I hope I can return it

That thing is broken. I think the account requirement refers to the mobile app. I don't think it's gonna work even if you did that.

I agree! Even after doing the crazy stuff it is sooo finicky! I do not recommend this printer! It's terribly frustrating!!!

Same issue! A TOTAL WASTE of money! Could not return it. I wish I could sue. I just want my money back.

Totally agree, If you are not a regular user every time you have to go through setting, HP assistance, Add printer. Totally waste of time. i dont recommend any one to buy this one

Stay away from this printer !!!! I purchased new one and throw it away ! It’s totally trash! Doesn’t work

I'm surprised HP is still a thing the company has gone downhill. I only get Brother laser printers because HP and some of the other inkjets left a bad taste in my mouth.

Lol, I had a Cannon Pixma once, during the routine print head test n clean prior to printing, it decided to empty the entire large black ink cartridge internally, there was a pop a waft of smoke and the little display said "do not operate, contact manufacturer". Well it went in the bin. I've got a cheap HP BW laser now, it's 15 years old works perfectly and only cost £10, the toner lasts forever.

It happened to me after 19 copies but I fixed it by connecting in computer with IP.

Same here, HP website wouldnt recognize SN, driver not available, deleted and updated a few times and still not work. This is just dumb.

Thank you! Happen now with me! 1,5 year printing normaly and then the orange blinking exclamation! You have to configurate the printer on the mobile app of HP Smart! Onthe computer no work! ON THE MOBILE PHONE ONLY! is crazy at minimum! HP please change this odd things!

This is so bad! That attention light just blinks forever. I can't even reset it! Could somebody help?

the issue is the HP+ subscription, which massively complicates things

Don"t buy this printer, I was told by a guy at Staples Canada this printer had a lot fo returns. They can"t take it off the shelves because they are not allowed to do that with products. I purchased older model 2 yrs ago. Then after 8 mths problems, it wouldn't print. It said " Searching for printer " , " media jam:' . I called HP and they told me it was a wifi issue. Talked about 5 G speed and having cable CO to offer different G power. Becasue it is an older printer model. ( ? what? ) Cable company installed a stronger modem and router. Still didn"t work. A techy friend installed updates. And as always got first couple of copies. And as soon as he went away and I started printing didn"t work. So, I got a new version,. . HAD A TECH GUY INSTALL PRINTER TO MAKE SURE IT WAS DONE CORRECTLY. GOT THE FIRST 6 COPIES AND AGAIN ' MEDIA JAM' AND SEARCHING FOR PRINTER. WHEN I OPENED AND CLOSED THE CARTRIDGE COMPARTMENT, THE PRINTER WOULD START UP AGAIN AND GIVE ME THE COPY.

Hello , i had the same problem , nothing was working , then i had a longer phone with HP Service station , no it works ! But i think a company with a good name should be interested , that items work ...like plug and play ...and not just after hours of angry and frustration and than a longer call with HP - Support !!! I am afraid to say that , by US Companys service is a strange word an other example in this case is Garmin ..if items work ..its ok , but if you need service ...thats the end of the road !!!

I think HP printer has superiority complex. I was trying to scan some documents today but printer was not supporting. HP Assistance suggested me to shut down your pc and printer and start printer first. i did and after printer started work smoothly.

Tomorrow, I'm getting my new Brother printer set up, and there will be no internet connection from the Brother company to my printer at all, unlike HP. I will feel safe, and no longer angry. They will not be able to harvest data from everything that has been printed at my end, and I predict glorious happiness with my non HP printer for evermore.

A mi me ha pasado lo mismo, no compro mas hp. Gran video saludos

Hi my printer m139 yellow light flashing under X do you know what it is please l took like 50 copies only it is new printer

My 94 yr old mother had a CANON ink cartridge printer for 13 years. Never had a problem ever, ever. It worked via wifi and all she had to do was press a button.and bingo !!! Whqt it goin on with printers. they should work like toilets All the time with no issues

You're absolutely right

The paper jams happen constantly because the printed sheets get sucked back in. The app etc are a nightmare as others have noted. It’s a total POS. We’ve sworn off HP printers forever.

I have got this HP Laser Jet 140we for a month and i have printed paar pages and stopped and i could not print anymore. It asks set up but what f***c it does not work.

Я решил проблему так... Заходим в HP Smart => кликаем по ошибке(у меня была "Имеются проблемы с вашей учетной записью") => Дополнительные настройки(можно выбрать русский) => Вкладка Система => в меню пункт обслуживание => Сброс настроек(в самом низу) => настраиваем принтер по новой => Логинимся. у меня ошибка пропала

What all-in-one scanner/printer would you recommend for someone who doesn't need fax, but wants a paper tray so that they don't have to feed them from the back/top. But I also won't be using it much, since I only make copies/print pages once every 4-6 months? Note that I have to do at least 4-6 pages those times. I've been told to use laser printer like the one featured here.

Can you suggest a printer with similar features and price but of another brand that works, thanks

same thing happened to me too, I am returning it to staple

I coulnt setup this printerwith wifi. Tried 1h and got it back tothestore

The same exact thing is happening to me that has happened to this man In this video I don't have money to buy another new printer and it's been working then all the sudden it does this. Does any have any advise on how to get this blinking light to go away and the printer to start working again

They forced you to sign up to all their crap before the printer works again! I did used my crap email address, fake names and random phone number to signup, it works after. This will be my last HP printer, I just want to use it and not signing up to anything!

Sounds like you had a bad experience. Shrug. How did it act in a week? Will you sell me your printer?

Problem with the scanner cable I have the same problem When a malfunction occurs, the printer stops working

I agree! the app is lousy. and I've spent hours with no success

Thanks what do you recommend

The M140we is required to be online and you need to have an HP account for it. If you don't want that, buy an M140w instead.

Guys, I still did not understand what needs to be done, that the printer started printing?😮

I picked up the same printer. Been three days and I still cant get it to print. Wouldnt connect to Wifi. Cant connect to 5G, only 2.4G wifi. App didnt work. Computer app didnt work. Waited a day and was able to install it via Apple Bonjour. Now the pin code on the app wont take the pin on the printer. You said it best, this is a printer that wont print.

and how did you fix this?

I bought a hp laser jet m140, code 49, hp tech support could not fix it, so they sent me another printer, and now it is not working. So the are sending me another printer! Help

Could not agree more. Indeed compete junk. Do not make my fault to buy this mess

The same here. I don’t want the app due to privacy concerns. Returned it.

Same problems. After 19 copies....

This printer is complete junk. All I did was replace the cartridge and was instructed to download the firmware and hp app. Now when I try to print it's either suck on looking for printer or says printer off line. Also the HP App say's printer is unavailable. I've done factory reset, unplugged it from electrical outlet, restarted computer. I'm on a Mac. Would appreciate any help.

Thank you for information

This printer has made me more anger than I have ever been I my life. I have four children and I work construction. But this is the thing that broke me. An over engineered piece of garbage!

*I ordered it last week and it should arrive today, I searched her name on youtube and I see this...now what do I do? to buy it or not?*

Exact same problem for me. It's a disgrace the HP app doesn't work. I'll never buy HP again.

Total crap! Mine worked for a while then the attention light began to flash and won't stop. Won't print nor will my devices even acknowledge devices anymore. Don't buy! Support couldn't help either.

Exactly what I have going on with mine.

What, then, is a better printer than this for the same price or close to price range?

My HP also worked fine until it just stopped and gives no explanation

You can reset wifi/firmware. Wi-fi + cancel for few seconds, and printer will turn off. Than you can register the printer from beginning.

Yes, it is a piece of crap. It prints when it wants, sometimes remote, sometimes directly from PC... what a crap

Yeah, I had same issue with HP 135w... Have wasted a day to set it up... Really shit from HP side.

PROCEDURE FOR RESETTING THE PRINTER: 1: Turn off the printer 2: Hold down the x and down arrow keys and the power button for 5 seconds 3: Release the keys when the writing NU appears on the display 1: Turn off the printer 2: Hold down the x and down arrow keys and the power button for 5 seconds 3: Release the keys when the writing NU appears on the display if you encounter problems during the installation, see how to Hard Reset an HP Laserjet printer model M140WE

Too late…I purchased 3 months ago and I’m MAD! This is sooooo ridiculous so so so ridiculous 😡

People fligh to the Moon and Printers connection is still not managed. It took me ca 1,5 hr to set it up and then when bringing it to my other office the same started again. Just now entering the 2nd hour to connect my laptop with this blody printer. Uaaaaa no no no

After 12 hours trying and Internet browsing, I decided to give up my privacy concerns and created a HP account. I refused the HP+ service, I don't need shipped cartridges. And see the miracle: the yellow blinking signal disappeared, the test page is printed correctly and I succeeded printing my ticket for the next day for the Athletics World Championship in Budapest. Unfortunately I could not sleep and I will drive 3 hours tomorrow eer today... I suppose the WiFi printing will work, the HP will see all my documents and I can forget my successful USB installation... All because I did a fault trying the printer for copying without turning on the PC... If I will have enough time I will try to destroy the WiFi connection to the printer and reinstall it using the USB. May be turning off the WiFi and using the USB cable for such actions will work. One remark: during tryings I saw that the HP could read my router password - they asked me to check it - I was really surprised that they could read it. I will buy a laptop and use that without network connection to get some privacy. So finishing the WiFi-oriented install solved the blinking yellow error signal (for me).

If you pay $2 per month you get to print 50 pages. For some, this may be all they need.

Send it back to the dealership and better get Canon (hope it's better)

"Unlock the printer feature" 🤣🤣🤣

So if you dont have internet you cant do anything what a joke

Blame goverments , they let them do this to us.

Same issue... going to chuck it on the bonfire.. what a piece of crap. I want my 5 hours back. So frustrating...

We got 2 of these absolutely awful printers. I will never buy a HP product again. One went bad today, orange exclamation mark, wtf does it want. We just need it to work!

they are asking creditcard info and do not let you use more than 100 pages per mont if you not pay monthly for ink as they say. And you print or not, after half a year you have to purchase new license. scammers! I've been robbed😢!!!

I have just bought it today and managed to set up everything - works flawlessly with I phone, Ipad and even with Asus Zenbook. Sure I had to create HP+ account BUT THERE IS AN OPTION TO SWITCH OFF ALL THE HP+ SERVICES IF YOU DO NOT WANT THEM. I refused any HP+ service + chose an option to buy / replace the toner without HP service. And the printer works just fine. I will put an update here if it stops working. Promise.

Brother will give you reliability

I wish i watching this 2 hours ago

I’m so happy I looked up this printer before buying it. HP getting raped in these comments😂

i got this print as well, fk me , it is completey stop working , with unable to setup

Same here. Not working. 😡😡

TO FINSH, MY COMENT BELOW THE SEOCND PURCHASE OF THE MODEL ABOVE I GOT '" MEDIA JAM" AND SEARCHING FOR PRINTER" AGIAN . BUT I GOT MY COPY WHEN I OPENED AN CLOSED THE CARTRIDGE COMPARTMENT !