I almost had to fire my employee 

In this video, I share a surprising story about a time when a customer was absolutely furious with one of my employees. Watch to find out how I managed to turn a tense situation around, calm the customer down, and turn it into a valuable learning experience for my team. Sometimes, unexpected challenges like these can lead to the best lessons in customer service! 🤯😡
#windowcleaner #customerservice #leadershipdevelopment #failforward #storytime