I ALREADY BROKE MY VALVE INDEX - The Valve RMA Process with ThePyrokin

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Apologies for the monotone voice, but I'M BUSY BEING HEARTBROKEN.
Anyways, one of my Valve Index base stations started showing the blinking red light of death. Even though I can't show off Half-Life: Alyx just yet, I figured I could at least talk about my experience with the Valve RMA process when it comes to replacing faulty devices.
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Опубликовано:

19 сен 2020

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Комментарии : 45

@meganhuffmanwrites 3 года назад

*presses F to pay respects* I'm so sorry. Godspeed for the new base station. 😭

@ThePyrokin 3 года назад

Thank you, it sucks 😭 I had everything all set up, and it’s just like “lol nope”

@BoneDealer 3 года назад

Also day one of this issue, I’ll update you all when it gets resolved

@alzeal 3 года назад

man that sucks, Im still using my OG vive base stations with my index. Rock solid for a couple of years now. My valve base stations are still in the box.

@ThePyrokin 3 года назад

Glad to hear your original base stations keep on trucking! Are you going to set up the other base stations and use 4 at once? I've heard some people do that for an even better experience.

@alzeal 3 года назад

@@ThePyrokin Probably not, I'm not experiencing any issues with tracking. I'll just keep them as back ups

@channel11121 3 года назад

@@alzeal I would run them for a bit, before the warranty is up. Some only last a little while before failing, but if you get past that period, they'll last for a super long time.

@MrLadderStallz 3 года назад

Yoo the same EXACT thing happened to me!! Steam support is on their shit though I got my replacement base station in 3 days! Sucks to see it happen to someone else too but atleast it’s an easy replacement process!

@ThePyrokin 3 года назад

Sorry to hear that happened to you too. You're right though, Steam has been killing it with their hardware support! I'm very impressed!

@NoBrainah Год назад

I got my index today, already got a red light

@AcidLord97 3 года назад

This is so sad honestly I have ordered my index around 10 weeks ago it still hasn't come in yet but when it does and it had some issue like that i would not be able to stay as calm as you were.

@ThePyrokin 3 года назад

Not gonna lie, it was pretty depressing lol the only saving grace is that the RMA process was pretty painless.

@Artimidorus 3 года назад

I found this because the second time I plugged in my new Index's stuff, I got the red light.

@lurix6711 Год назад

Happend to me today after not playing for like 7 months

@adyman0010 2 года назад

I have issues with my valve index controllers i texted steam support and asked for replacement i hope i will get RMA

@duskstone109 Год назад

This exact same thing happened to me!!

@Neek190 3 года назад

I've seen in a channel that is better to keep yours base station turn on all the time instead of turning off. The reason they said is because the starting and stopping the moving parts stress more than keep it moving.

@ThePyrokin 3 года назад

That’s good to know, thanks for the tip!

@rodriguezzzzzz 2 года назад

I had it on 24/7 for 3 months, played only 8 times in total, still got a blinking red light in my base station, so looks like it doesn't really matter 😥

@BoneDealer 3 года назад

How did you get your serial number for that base station

@ThePyrokin 3 года назад

The serial number is on the back of the base station (near the power port I believe). Make sure you use the serial number of the malfunctioning base station, as I believe each base station has its own unique number.

@BoneDealer 3 года назад

@@ThePyrokin thanks the RMA process just started

@moncimoov 3 года назад

glad im still using basestation 1.0

@Bayne.exe00 3 года назад

my base station 1.0 is blinking red and i cant fix it

@itsyuri8950 3 года назад

@@Bayne.exe00 same

@TylerMcNamer 3 года назад

Can you give me an update? Did you get a new base station? Does it work? Sorry for all of the questions. I have the same problem too. Damn that blinking red light!

@ThePyrokin 3 года назад

No worries about the questions! I briefly discussed it in my Valve Index review, but yes I did get to RMA the base station. I received the new unit in about a month after requesting the RMA, though it would have taken less time if I was out of town. After getting it, I haven't had any new problems pop up, so I'd say it's still working well!

@itzsoda8906 3 года назад

What pc specs do you have and sorry for your loss

@ThePyrokin 3 года назад

It’s okay, the RMA process was surprisingly painless which is redeeming. My specs are: CPU: Ryzen 7 2700X GPU: GTX 1080 Ti 11GB RAM: 16GB 3200 MHz MB: MSI X470 Gaming Pro Carbon And some assorted SSD’s and HDD’s

@itzsoda8906 3 года назад

ThePyrokin those are some good specs

@ItsdaFittySimp 3 года назад

I hear too many issues with the index About to get the rift s

@Videogamer96_ 3 года назад

It’s really not, had my base stations since launch with no issues

@antistoast1261 3 года назад

NOOOOO

@ThePyrokin 3 года назад

I HAVE THE WORST LUCK WITH THIS STUFF 😭

@maddoxnine7 3 года назад

Happened to me day one

@CrunchyFinn 3 года назад

Just got my Index today after a week of problems with shipping and after setting up, one base station had the blinking red light. Never even got to play anything. Fucking livid right now.

@DrakeHurley 3 года назад

How long ago did you buy it? Were you over the Warranty?

@ThePyrokin 3 года назад

This was a while back, but the base station failed 2-3 weeks after receiving the kit. I was able to RMA it, and got a new one that's been working ever since.

@DrakeHurley 3 года назад

@@ThePyrokin damn, I wanna buy one but I'm terrified to get it and a year later have it being an expensive paperweight. Really wish they offered an extended warranty

@fflglt4689 3 года назад

3k. 1300 for the vr with the busted base stations and another 1900 for a new computer to play it. Fml

@pixelspace7106 3 года назад

Have you got the Basestation yet?

@ThePyrokin 3 года назад

Sadly not yet. FedEx didn’t deliver over the weekend like they said they would, so it had to be delivered while I was out of town 😓 Hoping to finally get it by end of this week!

@pixelspace7106 3 года назад

@@ThePyrokin sad to hear that... I will send mine back by tomorrow... wish you luck and hopefully they arrive soon