I bought a used camera from MPB.

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Best place to buy a used camera? We try to find out. In this video, I share my thoughts after a first-time purchase through the used camera seller MPB.com.
This video is not sponsored.
UPDATE 8 MONTHS LATER:
FAST FORWARD TO 8 MONTHS AFTER THIS- I tested ordering from MPB THREE more times, and all THREE experiences were perfect. The items were as described, shipping was quick, and absolutely no problems. I'd say I recommend them now and thank you to all of you that shared your experiences. It's just like the restaurant industry. Don't let one case of diarrhea stop you from returning.....Ok, maybe it's not the same.
First time here? Hi, I'm Omar Gonzalez, a professional portrait and event photographer in the NYC/NJ area. On this channel, we talk about cameras, lenses, tech, and techniques to improve our photography.
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7 июл 2022

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Комментарии : 780

@cotswoldphotographers 2 года назад

I use MPB here in the UK for both buying and selling and they’re absolutely fantastic. Brilliant service!😀

@cotswoldphotographers 2 года назад

Oh and I get next day delivery via DPD!

@stepeters 2 года назад

Same - been using them for probably 5 or 6 years. Not a fan of selling stuff to them as they offer a pittance but you can get good prices as a buyer.

@JoschaL 2 года назад

Same in germany

@SweetJasamine 2 года назад

Me too. Brilliant service and everything as described

@jinbaittaihero1225 2 года назад

Me too

@dtyusufceylan 2 года назад

It is very valuable that you share your bad experiences with us. Unfortunately most youtubers don't do this. so thanks a lot.

@levscape 2 года назад

I’m from the UK and I’ve never had an issue with MPB. In fact, I just bought a lens from them on Wednesday evening and it arrived on Friday, and was exactly as described. It sounds like their US venture isn’t going to plan, but it’s important to stress that here in the UK their operation appears to be meeting the high level of expectations that we expect.

@llambert6951 Год назад

Agree. The UK services are great

@ebentechstudio 8 месяцев назад

which other video-photo equipment shop (online) in UK will you recommend apart from mpb?

@levscape 8 месяцев назад

@@ebentechstudio Park Cameras, Wex Photographic, Camera World have all been good for me.

@fredyellowsnow7492 12 дней назад

@@ebentechstudio ffordes photographic.

@cliffterpher 2 года назад

I use MPB in the EU and they're exceptionally good. I've had packaging costs refunded when delivery times have been greater than indicated (even by as little as 1 day over). Communication is wonderful; I use either the webchat or email facility.

@riume 2 года назад

Same experience

@gewfhrefnjkr3724 2 года назад

Likewise. I've bought from MPB in the UK multiple times and has always been hassle-free

@christinejones2980 2 года назад

Same here, im in Wales and their service is exceptional, even when I had to return a camera it was easy to contact tgem via webchat and email.

@TheAlexstam7 2 года назад

They used to be good in EU , now they are acting like scammers. They lost my camera and got two months to get refunded , after tons of emails, delays and excuses. I would stay away from them in their current state

@kevinridley8883 2 года назад

i just had my fourth transaction with MPB UK had a little prob with the gear i part exchanged but when i pointed out i had bought i from them 10 wks earlier & was still under their guarantee , sorted & all new gear to me in 7days :)

@ogonzilla 2 года назад

Will post any updates here. :) 1. From you guys, this experience may be an MPB-USA issue. UK folks seem to have positive things to say. 2. Camera shipped via FedEx back to MPB on July 7th. 3. Camera arrived at MPB July 8th. 4. Refunded 7/12! Whew.

@JimSCoyle 2 года назад

UK MPB is exceptional mate, for example the web chat thing you tried, for UK I have never seen it over 1 minute wait time and I have had to do a return via MPB, think you are right the US guys may well have a staffing issue. Glad you got a 5D mk III in the end, cheers Jim

@createtechreviews4282 2 года назад

I had a great experience with MPB in the US. I ordered a used lens, and it arrived on time and in even better condition than I expected at a better price than I could find anywhere else. I use the lens daily and love it.

@chriscarrillotpt 2 года назад

I sold a lens to them and shipped it 3 weeks ago. I still haven't heard anything so I finally sent an email yesterday. They were quick to respond saying that they are backlogged and will get to it as quickly as possible. They were very friendly about it, but I have had much easier times selling gear to KEH and other retailers. Back in May, I sold a lot of items to them and they took 6 weeks. I hate to say it, but I just can't recommend them anymore based on videos like this and my own personal experiences.

@naendyqueiroz6464 2 года назад

Interesting to know your experience. So far almost all my used gear I bought via MPB here in Germany. The quality and communication so far has been very good. Plus all the gear in very good quality. Same goes for selling as well 😎

@tomleo4670 2 года назад

Hi there, I can only second this comment, all fine here buying in Germany from MPB UK. And you get - German speaking - humans in Berlin on the phone 🙂

@ernestosacristao6634 2 года назад

I agree. Greetings from Munich

@thorstenbrand4803 Год назад

@@tomleo4670 WHy do you buy from UK? Since Brexit they ship from Berlin.

@tomleo4670 Год назад

@@thorstenbrand4803 uups, didn‘t know that.. see it‘s a while I did business with them.. thanks a lot for this valuable tipp! dankeschön 👍🙂

@JohnChubbSr Год назад

The notion of calling customer service first is an awesome suggestion.

@darrylm79 Год назад

Hey Omar, just found your channel. I purchased a used Nikon D4s from MPB a few days ago. I ordered it over the weekend and received it mid-week a few days later. I'm glad my experience didn't match yours as my first purchase. I hit them up on chat, and they were swift to respond in less than 5 minutes. I would order from them again. Keep up the great content!

@charliejg 2 года назад

OMG, I love that photo of your daughter in front of that mural. Going back through old photos is awesome. Yesterday, I was doing some house cleaning and came across an old camera...it had three SD cards with it. I found some old pics my mom had taken with the camera. So much fun! Thanks for the info about the various experiences. That phone call to Randy was awesome. I always try to thank online/phone "humans" for their help. Like Randy, they are often surprised but thankful. Have a great weekend Omar!

@paulhills1967 2 года назад

I used Mpb in the UK recently to buy a Fujifilm x-t2. The camera was delivered quickly and was in, as described, perfect condition.

@marcusnewey8287 2 года назад

Same, my son bought an x-t2 on Wednesday morning, arrived Thursday afternoon, all good

@jonfletcher147 2 года назад

I also purchased an as new XT2 from MPB in the last few weeks! Seems these are still really hot cameras! Lol I’m using it over my XT4 at the mo! I think there’s something special about the IQ on that sensor better dynamic range on the older model! I’ll keep my eyes out for a second XT2 I think! :)

@ThisMayContainNuts 2 года назад

I purchased my X-Pro2 from MPB, but I think that here in Europe, it's all happening from Germany. I did pay a bit for shipping because I was in a bit of a hurry, and I got it OVER NIGHT from Germany to Denmark. I was very satisfied with how it worked out over here!

@cesarallforce 2 года назад

Hi Omar, I've used MPB in the USA several times, to sell and buy cameras and lenses (used the trade in option as well),I've had no problems with the transactions. I noticed though that during covid they had longer times than before, one representative told me few months ago that they were moving stuff to a new warehouse and they also had shortage of personnel. My most recent Order was a Nikon Z6 that i got with a trade in, after some testing I noticed that the image stabilization was behaving different than my Z6II that I also have. Long story short , I returned the Z6 (they sent me the label and instructions), and I received another one with even lower shutter count that works just perfect, the return process took about 2 weeks in total. They offer 6 months warranty on their used equipment and I put it to the text with the Z6 and it passed. I picked MPB since their estimates on my lenses were a bit higher than KEH and Adorama. I read good reviews about the company before doing my first transaction with them, I wonder if they're still suffering the post covid shortage of personnel. For new equipment I always use B&H and Adorama, both stellar.

@JackieDElia 2 года назад

Love the "I'm recording this as well"

@stevieb7121 2 года назад

Based on my own experiences (buying cameras and lenses), I'd certainly recommend MPB in the UK. A very well put-together video! Thanks Omar.

@jburroughs6645 2 года назад

You know what? Your videos are always on time and on point for me. I was thinking about trying MPB because of a recent RU-vid video as well. I agree with your assessment of both KEH and B and H. I’ve bought from both and their customer service is top notch. I bought my Z6 II from B and H because of all the retailers I talked with they were the only retailer that had no problem using my 20+ visa and Mastercard gift cards I received over the years to make one purchase. Keep up the good work sir.

@dangerpig 2 года назад

Really appreciate the honesty. So many RU-vidrs give good reviews to gain favor with a particular company.

@StapediusReflex 2 года назад

I’m glad that MPB shows the actual item you are purchasing. It has saved me time and headache in a few instances. They will list cameras in “excellent” condition with clearly shown scratches, parts missing, etc. They also frequently mislabel products (eg had the mk1 Fuji 27mm listed and priced as a mk2, again “excellent” condition but the lens markings were completely worn off and there was a very visible scratch on the glass).

@ericlarson6180 2 года назад

Great info. I had a really good experience recently with mpb. I purchased a battery grip for my Nikon D850. Came quickly exactly as described and worked fine. I didn’t have shipping issues or camera issues so I didn’t need to engage with customer service. I’ve purchased from keh a number of times and have always had a good experience. Your experience with MPB gives me pause about using them in the future.

@stevebrown3955 2 года назад

Actually, I purchased a Fujifilm X-e2s from KEH back in February and unlike previous items purchased there (wrapping like you showed) the camera body came in a padded zippered pouch! It’s great because I keep the camera in my tool cabinet at work (w/ 27mm f2.8 attached) and it is much safer in the padded case than just bouncing around in a drawer. Thanks for all the videos!

@costascosta273 2 года назад

I’ve used MPB in the UK and in the EU and they have been solid. Both for selling gear and buying. It seems the US rollout is not going as smoothly yet, hopefully things improve.

@bniwa 2 года назад

Thanks Omar, appreciate you sticking up for this community. We deserve better.

@RockWILK 2 года назад

I have had multiple bad experiences with mpb here in NYC. The last one broke the camel's back for me. I'll never deal with them again. I sent in a lens to sell to them which was a lens I bought from them, but was past 30 days, and so they offered me a price that was unfair, but I was cool with it because I waited too long. All good. We came to a price, and they even offered me an additional 5% (Yay, tongue firmly in cheek), and I sent the lens off. Now, for some background, I used the lens TWICE, in my apt, and it was in the exact condition that I got it from them. A month later, I finally get an email that they had to "adjust" the price, took a good chunk of cash from our agreement, and that was that. During that month, I was emailing and calling constantly, after about a week went by where I got the FEDEX notification that they had received my lens, and I either got ridiculous nonsense responses or no response at all, and finally, when I was emailing asking for an explanation as to why they lowered the price, I never heard from them again, and so, I just put my banking info in there, took the money, and bye bye mpb, you suck. (Sorry, I'm always trying to keep it positive, but fact is fact) I agree, their time thing, at least here in the US, is horrible, they don't stand by what they promise, and if you do a sale or exchange with them, they will take forever, and can change the deal based on whatever. For me, the biggest problem is that you will never get to speak to anyone, and rarely get an email back if there is an "Issue". My experience has been that if you fill out a form and show interest in making a purchase, trade or sale to them, they will be so nice and cool and attentive to get you to make the deal, but once you make it, they are the worst company to deal with. B&H and most other places are more expensive, for sure, but always a pleasure to deal with, and well worth the extra money, as far as I'm concerned. Especially now, after dealing with MPB multiple times. I'm certain they would say I am a "difficult" customer. Ummm, no. ;) thanks for sharing this, it is true public service and community contribution. Peace

@omphotonola 2 года назад

Similar experience with a lens I sent them. Everyone needs to stay away from this company.

@RockWILK 2 года назад

@@omphotonola Amen

@ZemiEmperor 2 года назад

I've used MPB here in the UK a few times, but never needed to talk to them in person. That is to say, the buying and selling has always been without any problems so far :)

@johncameron6853 2 года назад

Same here Zemi,I bought a couple of lens from them with no hassle, prompt delivery and the lens were as described. Can't fault MBP UK.

@helencogan2187 2 года назад

GREAT information AND you can make any topic humorous...THANK YOU!

@jameslevine6137 2 года назад

My experience with MPB in the US is pretty much the same. Whether buying, selling, or returning, a phone call was the only reliable way to get issues resolved. Another aspect worth mentioning is their shorter return window compared to KEH, B&H etc. A side topic, but I discovered a fatal flaws in a used DNP printer I bought from Adorama, but after the return period closed. It was a lesson to me that I might want to stick with things which are easier to evaluate used, like camera bodies.

@amjadhashim1529 Год назад

Omar, carryon the good work you do with your photo channel. Excellent content.. MPB is excellent here in the UK, I have also bought items from them and have got excellent prices for my pre-owned gear.

@howdoiphoto201 2 года назад

Loved this video. I’ve used KEH for a few lenses, and after your KEH video about the 5D, I decided to try a used camera and got a 6D mark zero. One reason I like KEH is the customer service. My second lens was a Tamron 100-400 and the focus stopped working after 3 days. I went online to figure out the process and the “can I help you” chat came up before I could find the page myself. Within 3 minutes on the chat I had a return authorization (for repair) coming my way, and had the pdf to print out via e-mail in less than 5 minutes. After the return and they completed the fix, I received it back and have been using it for over a year now.

@HolmstromRules 2 года назад

I've generally had good experience with KEH in recent times, but there was one time a number of years ago they really rubbed me the wrong way. I was looking to buy a Nikon DSLR body from them and inquired if it was a US Model or grey-market. The person from KEH on the phone got really irritated with me and said that it "didn't matter" and they wouldn't tell me (even though at the time it was as simple as looking for a small "USA" sticker in the battery compartment.) Of course, if I had sent a grey-market camera into Nikon for service down the road, it would have mattered a lot. It was a long time before I bought from them again. But now I mainly use them for accessories and still don't buy lenses or bodies from them still because they still don't differentiate.

@nicolasbec4914 4 месяца назад

It’s helpful to watch an unbiased review. Thanks!

@pshilaire 2 года назад

I also had a poor experience with MPB USA. I bought a Fuji X100F two months ago that was advertised as being sold with a charger. It came with none ! I am 100% certain that a charger was listed in the accessories sold with the camera as this was an important item for me. I thought it was simple mistake on their part and that they had left it out of the box, so I contacted them. The told me that my purchase didn't include a charger and offered to set up an exchange for one with a charger, which I refused since they did not have the same camera (color and used condition) anymore... Given the hefty price I paid for this camera I was really disappointed. I won't be returning to them anytime soon. My advice to future buyers is to take a screenshot of the product description as shown on the website before buying in case of a dispute with MPB. On the other hand, delivery was pretty fast (2 days with fedex).

@mikeyjhn 2 года назад

I totally agree with you as my experience of dealing with MPB is the same. I paid for 2 day shipping and once it was mailed took 2 days but was a few days before item was put in the mail. I sold some gear to them and took weeks before I heard from them and got the money. The items I have got have been ok as good as advertised or just slightly worse but they are very slow to process orders both selling or buying. In my limited experience B&H and KEH have been first rate no complaints with either.

@MarcusSortijas 2 года назад

Hey Omar, I bought a 5D Mark III from MPB (US) in 2021. Shipping was fine, or wasn’t long enough to bother me. Would be cool if you did a future video talking about the 5DIII. Good thing you said in your video for people to comment whether they were ordering from MPB in the US or UK. From reading comments, it looks like recency is a factor too. The people who had no issues bought in 2021 or earlier. The people who bought this year seem to be running into similar problems as you. Generally speaking. Would be cool if you continue this series by buying from Used Photo Pro a.k.a. Roberts Camera. I’ve wondered about buying used gear from them too. Thanks for these videos. Your knowledge and personality are great.

@colinhornby9723 2 года назад

Hi Omar - I'm in the UK and also have nothing but praise for MPB in the EU - I've bought, sold and had experience of their returns. Customer service has been flawless. Such a shame that the US operation isn't up to scratch - hopefully they will get their act together!

@llambert6951 Год назад

The UK team are very helpful and friendly

@guydunn7414 2 года назад

Had many an item from MPB with zero issues, always as described and so far a very happy customer.

@brando915 2 года назад

I've used MPB a couple of times in the US, and overall have had pretty average experiences. I've only ever purchased a couple different lenses, but aside from being outside their delivery estimates (one lens arrived faster and one lens was a few days later) everything else was fine. Lenses arrived in good condition as described, packaging was well done, no complaints. Overall, it was as one would expect from any online shopping. I never had to try and contact them for service or updates, thankfully, but everything else was decent for me.

@rickrowell8465 2 года назад

I've bought and traded with MPB many times in the last 2 years. Most of those times were good experiences. They are slow in delivery for sure, but they are accurate in their descriptions of the cameras and lenses. I like the fact that they post photos of the actual items. When I have traded to upgrade equipment they have been fast with their responses on pricing your items. Shipping is slow when using the free option, but I would expect that. 25 days however is a bit out of line. I've never waited more that 2 weeks for a trade to be completed and not more than a week when buying without a trade. Maybe I'm the lucky one. I did however receive a Canon 16-35mm f2.8L lens that has a focus issue I just discovered this week. So I'm going to return and see how that go's. I think they are just under staffed right now in the New York facility.

@ralph_wood 2 года назад

Literally going through this exact experience right now. Apparently, MPB thinks it is a good idea to send expensive cameras via horse and buggy from the East Coast to the West Coast. Like I want a camera after it's been swelling up in a hot truck for a month. First and last time buying from MPB and when the camera finally shows up I'm going to send it right back without opening the box. I've bought lots of gear from KEH and never had an issue!

@MrDissiuk 2 года назад

I have used MPB here in the UK to sell some gear. They gave me the best quote by far, and getting my camera and lenses to them was super easy. I did have to chase them regarding my payment though. I called one afternoon during my lunch break, got straight through to someone. They apologised and put it down to them currently doing a stock-take. True or not I don't know but the money was in my account the following day. Haven't bought from them yet, my photography has taken a bit of a backseat for a while. I would definitely consider them though.

@TungstenOvergaard 2 года назад

I love you guys taking the opportunity for promoting sustainability. That is so important...

@artsilva 2 года назад

This is a much appreciated video to post. I have done business with KEH and had mostly good experiences but have yet to deal with MPB. I as well am attracted to their website and product info... glad to know about their customer service issues. Will definitely consider avoiding them going forward.

@k.tanaka8979 2 года назад

Thank you for this excellent, fair review of MPB. During the past 2 years I have sold -a lot- of gear to MPB. Their offers have always been on the generous side of fair and their shipping and payment processes are as frictionless as it gets, especially for a city guy like me. I will say, however, that my most recent transaction with them in May was a bit ragged. It was a large sale in two shipments, the second of which got lost for a week in their warehouse. Their communications with me was poor, like here. My impression is that this is a British operation expanding to America and has become absolutely overwhelmed. I’m very glad they’re here, as the competition has clearly kicked KEH into a higher gear of smoother service. (Although KEH is still not competitive for sales to them.). I hope MPB USA gets their act together. Thanks again for this experience review, Omar.

@roberthicks8985 6 месяцев назад

Thank you for that awesome review. Very helpful.

@seanjohnson6828 2 года назад

I have had multiple issues with MPB in the US as of late. Items listed as “Like New” that were visibly worn, slow shipment even when paying for expedited delivery and incredibly slow processing and terrible customer service. My most recent dealings with them my product sat for over 15 days before they even bothered to check it in. Avoid them at all cost. They used to be my go to not anymore.

@JoeDAgostinoPhoto 2 года назад

This seems to be what I’m dealing with at the moment.

@Deuce33 2 года назад

Same here. I bought and sold several items from them in 2021 and was very satisfied with the quality and each transaction. However, more recently in 2022, my experience has been exactly what you describe. They even used to have a phone number for customer service, but now all communication seems to be handled through chat/email.

@loufonolleras5544 2 года назад

Ive had the same experience with MPB.

@JoeDAgostinoPhoto 2 года назад

Yep. I emailed today and they responded quickly stating “you were advised it would be up to eleven days”. This would of been fine if it hadn’t been 14 days already. SMH.

@ka_sh_iif 2 года назад

I ordered the XF27mm 2.8 wr and they sent me the older version. Also my first order was an X-Pro 3 and I received it with a broken button, it was pushed in and stuck. You could visually see it was broken, so I don’t know how it passed the review process. Customer service never has good answers and doesn’t offer any type of compensation for the inconvenience. I’m done with them!

@ZemiEmperor 2 года назад

Thanks for making this video - this is one of the ways how we can "force" them to improve :) ;)

@user-wg1uw2ev5h 2 года назад

I had a very positive experience from the UK branch back in 2019, 2020 when i purchased all the equipment i needed. My comment, as of the prices, is that they lean towards the top of what could reasonably be good deal, but i was willing to pay a premium for peace of mind. But i was also able to find good deals (almost steals) and make use of them, as well. The UK customer service was nice and i was able to call and speak in person. Delivery time was standard one week with DHL. The shipping costs were a bit expensive outside UK, but that had to do with DHL i suppose. After full implementation of Brexit, they opened a store in Berlin, with prices in euros, to serve their European customers, but at the same time the UK store items became unavailable. Initially the store was a bit poor, but things have improved a lot recently. The new site is fantastic and fast. The previous was sluggish and in many occasions unresponsive, to the point that transactions could end up being in trouble. Overall i regard MPB as a good and trustworthy store and having all the site issues of the past resolved, i highly recommend it.

@hellooohowareudoing 9 месяцев назад

I'm in the UK and recently bought a d810 from them, in 'heavily used' condition - I was surprised how clean it was! I'd definitely use them again

@SamTaylors 2 года назад

I’ve used MPB a number of times and found them super efficient and really nice to deal with - both buying and selling gear. I’m based in the UK so perhaps it’s a different customer service experience here.

@mattslaboratory5996 2 года назад

I've dealt with mpb several times over the past few years. Being on the West coast, it's hard to distinguish between KEH, mpb, Adorama, and B&H when it comes to free shipping. It always seems to take forever. Returns usually go very smoothly, and the products are generally in just a bit better condition than I expect. I trust all these companies and feel that, for online shopping, they are among the best. Flawed, but among the best.

@williamm8205 Год назад

Thanks for this video…i was ready to buy a 1dx MarkII from MPB but have changed my mind now..thank you!

@qt31415 Год назад

same almost going for an XT4..

@1717jbs 2 года назад

Great vid. Thanks for sharing your experience.

@grumpyoldphotographer9624 2 года назад

I’ve purchased several camera bodies and a lens from MPB. Returned one camera body with no problems. Great place to find good used gear.

@jamesoliver6625 Год назад

Thanks Omar. I'm looking at a particular used lens and found it at roughly the same price from MPB and Adorama. I have purchased from Adorama and have never been disappointed but I was considering MPB just as somewhere new. You made my decision for me. Thanks.

@MarioCastillion 2 года назад

Thank you for sharing your experience.

@willstith1 2 года назад

Great vid! This is actually really helpful I hope they get it together.

@philgelb7726 2 года назад

Also used MPB in the UK and it's been absolutely excellent. Got my xpro3, 35 f1.4 and 23 f1.4 with no issues. Came as described super quickly

@woprdroid 2 года назад

Great Video! Very helpful!

@louispaulus1520 Год назад

Being a regular user of MPB in EU. I can only congratulate them for how dedicated their customer service team is. I bought a lens once and noticed some softness on it, was quickly able to get in touch with an actual human and they organised pick-up and return at no cost and in no time. They also made the overall experience very stress free and personal which is always nice. MPB is always my go to choice for used stuff, excellent stuff.

@ebentechstudio 8 месяцев назад

which other video-photo equipment shop (online) in UK will you recommend apart from mpb?

@christophehanon8396 2 года назад

I used MPB from Belgium, good notification for shipping and good delay. I had to return twice cameras, no discussion and free shipping. I wanted a Fuji XE2 (like one of my favorite youtuber), the 2 first cameras had problems with the usb connector. They explicitly tested one for me before shipping. So it was a positive experience.

@lowlightlowlife 2 года назад

I’ve bought, sold and traded equipment with them a few times and never have an issue so far but then I’m in the UK so they’re not far away! It definitely sounds like the US operation isn’t up to the same standards as back home yet. Being a UK based company entering the US market I wonder if they underestimated demand and that’s why they’re having trouble keeping up, fingers crossed they can turn it around and make the service more like it is back home.

@frankartale1026 2 года назад

Thank You so much for reviewing MPB. I had a rerrible experience selling them gear. Horrible communication , 3 weeks to get paid after i called the 3rd time.

@johnprisk 2 года назад

I appreciate this review as I have been looking at some kit on MPB as it has been a little less expensive there than at other sites. I now know I have to weigh those savings against the (seemingly very probable) frustrations of delay and poor communication. Cheers 👍

@lovinglight5336 Год назад

OMAR! You are super duper awesome! MAHALO so much for doing all of the tests on the Customer Service of these businesses as the HUMAN element is extremely important for me!!! Keep shining your light, Omar! MAHALO NUI LOA!

@Alexander0189 2 года назад

Probably purchased 10/15 times here in the UK and always been a perfect experience, quick delivery, very accurate descriptions of their products etc overall I highly recommend them.

@Ellieways 10 месяцев назад

Thank you!! This seems SUPER FRUSTRATING! I was thinking of getting a camera from MPB, but now I'll have to reconsider. Thank you so much! 😄😁

@blood_n_guts_murphy Год назад

I haven't bought from them yet but have had excellent experiences selling 2 cameras and 2 lenses in the UK. I was so happy I vlogged about them as I only just lerned they exist this year.

@derekjones2657 2 года назад

I've used MPB several times in the UK and have never had any issues. In fact, the gear I've bought with them has exceeded my expectations in terms of its condition.

@boobooandzoomer 2 года назад

Me too, had all my camera bodies from them so far and absolutely no issues.

@FoxPhoto67 2 года назад

Same. You pay less and get more than other used sellers. If selling they always offer more. They are my 1st choice for buying and selling used.

@SterlingSmith Год назад

I recently ordered a camera from mbp and unfortunately had a very similar experience to Omar, except worse, bc the process took longer due to trade in -> quote -> shipping -> late shipping, etc, etc.

@JonAnnunziata 3 месяца назад

Amazing video been passing up mpb thank you so much!

@madonna816 6 месяцев назад

The more I buy from MPB, the more smitten I become. I have so little faith in online shopping, never mind used gear. Their descriptions are spot on/understated. I’ve made 3 purchases over the past 6 months (2 in NH & 1 in my new state of FL) & my items have arrived in a very timely manner. I appreciate the fact that they need to do better on the customer service side, but it’s a place in Brooklyn & I’m rooting for them (because I’ve purchased quality items). I had shutter count questions about a camera I wanted to purchase. I had to Google the phone number & I was taken care of. (Amazon has operated in the red, in order to distort what folks see as an acceptable delivery time. That shouldn’t be anyone’s bar.)

@PaulTakesPhotos 2 года назад

I use the EU mpb for buying and selling. I find them 100% reliable and easy to contact. I have sold a ton of gear and after their review they normally and more money based on their review of the gear and transfer the funds quickly. Probably as you indicated the US branch is either understaffed or mismanaged

@SundayRacers 2 года назад

I'm from the UK and mostly use MPB & London Camera Exchange (England wide chain, despite the name). MPB are pretty good - have only had to send one lens back, but I got a replacement quickly and the process was pretty painless. London Camera Exchange are excellent. Never had a problem with anything I bought from them, both in-store and online. The trick to communicating with MPB in the UK is the live chat feature - it's excellent and always managed to sort stuff out that way

@just_eirik 2 года назад

Man you’re making me wanna go buy some used cameras! I want an Nikon D750 and a Fujifilm XF10, but I can’t afford either. I’m very glad that you focused on the customer support and communication. Those are some of the most important things when choosing where to shop for me. Poor customer service is a huge problem imo.

@cokeandtwirl 2 года назад

I have sold and bought from MPB here in the UK and have always had a great experience - fast comms, fast delivery, items exactly as described and decent prices for stuff I’ve sold to them. And when I’ve sold stuff they send a courier to collect from my home free of charge. I haven’t had to contact them personally so can’t comment on the 'getting a human' aspect! Yeah, so maybe the USA MPB is not quite up to the same standard as the one in the UK. For anyone reading in the UK I have also dealt with Harrison Cameras and Wex Photo and have had great service from them also!

@fromshadowlands 2 года назад

Most excellent video! I've purchased from them all and even Adorama. MPB is the hardest to get ahold of. I do still buy & sell via MPB because I do love the posted images of the actual item and in most cases, all is well. But B&H is my main company for sure. Just bought a used Canon RF 50mm F1.2 L USM and it's awesome!

@sumeetlamba4603 7 месяцев назад

Thanks for the video. I was about to place an order today and just decided to go with B&H or KEH.

@shelbyvaladez 2 года назад

I ordered a Nikon d800 from mpb that was listed in excellent condition. I’m not sure what their description of excellent is but the camera looked like it had something sticky on it and then cat hair and dirt stuck to that sticky stuff. Made me wonder what the inside looked like if that was the condition of the outside…. I ended up having a pretty easy time getting a hold of them and was able to return it, but then they took about 10 days to ‘inspect’ it before refunding me. I’ll stick to KEH and adorama for my used gear. Looking for an x-t4 now

@MehdiMahjoubi 2 года назад

Clearly MPB is great within Europe. I am 100% satisfied of their services here in France (They ship from/to Germany). Also, 2 times i sell them stuff and they come back to me with higher estimate than what i got initially. That's nice, i like !

@charlesdavis6371 Год назад

I was really glad to see this. I used to spend a lot of money with mpb, but ran into issues like yours with both a Nikon D4 and a Tamron lens a couple months apart; with them being in much worse condition than advertised. I tried contacting them and just basicly got ghosted. I switched to KEH with some orders going to B&H and Adorama.

@turbofella8305 Год назад

Same here, makes me wonder if they post fake positive comments on here, but they get a lot of negative reviews removed from the web and review sites. I got a job interview at mpb before and know pretty well what goes on behind closed doors. I wouldn't give them a penny.

@photobugz Год назад

Good vid, Omar! I wish I had seen this sooner, I am finding out the hard way about their customer service. I have shipped to them a body and lens, hoping it works out quickly. Already finding out they are slow.

@paulhickey6896 2 года назад

I nearly didn't watch this as I thought it was little more than an ad for MPB. I was a little pissed that you had 'sold out'! I was wrong! Great vid, well done!

@joseacarrasm 2 года назад

Great review, honest and to the point. I ah purchased from MPB like 5 lenses in the past and all without issues. I am outside the USA in Panama and I got them in about 6 to 10 days after my purchase. I like your video because most of the others review out there are biased in some way.

@tomleo4670 2 года назад

Hi Omar, thanks for sharing your experience and I feel bad for you having this customer „Service“. However I have to say like someone else here, that I ( living in Germany and dealing with MPB UK) have only great customer experience, I sold and bought quite some gear with them. Also, I got a human being in Berlin on the phone, talking even German to solve a problem I had with a malfunctioning XF 27mm f2,8. They immediately offered me to send for free a replacement copy in same the condition. Worked all fine.

@saltydog1311 Год назад

Hi Omar. Wow!! I must have gotten lucky. I too bought from MPB because I could see the actual gear that I was getting. Anyway, bought a camera and lens...received it in 3days. Very satisfied! The camera and lens was even better than described. So far working beautifully! Later on bought another lens, and got thar one in 2 days! Again, impressed and everything great. Throughout the whole period, must have gotten 4-5 emails giving me purchase and arrival status etc. I even chatted with them within a few minutes when I was asking a question regarding the 2nd lens I purchased. Like I said, maybe I got lucky, but I'm super satisfied with the service and products so far. I'm sorry you had such a bad experience. Regardless, thanks for your videos...great stuff!! Like your presentations!!

@mycorrhizae111 Год назад

Have nothing but praise for MPB in the UK. Have used them for both buying and selling cameras and lenses. Always found their assessment to be fair and accurate . Also postage very efficient. Seems the US side needs to sharpen up .

@elcano091 Год назад

I definitely appreciate this shared experience. I’m scared to buy used camera gear but I’ve done the research, extensively, so all of this companies/websites are under my radar. I don’t know if you remember (from a comment of mine on another video), I’m from Puerto Rico, and that makes shipping a hassle in general; always takes longer than expected, extra chargers, and some companies don’t even try. Now I know to stick with B&H, probably give the chance to K&H, but MPB is off the list. Thanks again for the video and going “undercover” 😂.

@timotheeliens8616 2 года назад

I bought my first camera (a fujifilm x-t2) 2 weeks ago on mpb and i've been very happy with the product and the service

@anthonymahieu8392 2 года назад

Thank you for your complete and honest feedback. I hope they can improve thanks to you but i will think twice before placing an order with MPB. 🤔

@josephpeppard561 2 года назад

Hey Omar, thanks for sharing your experience with MPB. I've purchased used cameras from KEH and B&H and have had a good experience with both companies. I've used the Canon 5D MK lll as well a few years back and loved the files especially for wedding and portrait photography. It would be interesting to get your impression and real world review of the camera in 2022 compared to Canon's mirrorless offerings. Thanks for the informative and interesting content.

@keithsandercock1412 2 года назад

Excellent review.

@chepo1956 2 года назад

Hey Omar, Jose from Puerto Rico. I just subscribed to your channel. I've bought from KEH camera and never had issues as well as with B&H. To be honest, I've bought a lot from B&H and Adorama too. Haven't had any problems. The last purchase I made from B&H was a major one, which consisted of a 16" MacBook Pro. I ordered it on a Sunday, and it arrived that same week on Thursday. I ordered through a sales representative who was super courteous and patient. Everything went smoothly. Currently, I have a back order on a new Olympus camera. With B&H and Adorama, I've spoken with a human also. No substitute for that. Anyhow, I wanted to share my experience with you.

@romaner1 Год назад

Hi Omar, I like your videos, you make me smile. Greetings from Slovakia 🙂

@carmenfissenden2530 2 года назад

I use MPB in England and I have only praise for everything they do and they are my go to first choice for used gear . I have many items over the years and just given my nephew my old Pentax to practice on , as he thought he might be having thing for photography . His father is also going to ensure his sister practices on it to. First results and everybody is over the moon . Recycling is more than great packaging , it is seeing youngsters pick up our gear like we did with film cameras . It was also noticed how well I looked after my gear . So , there we have it. One Pentax on its way back to Miami . I have a like new Nikon FM2n with 50mm lens . I have kept it because I thought it was the best looking camera ever built after my F2 died . Omar , don’t give up on MPB. Whatever the cause of the two issues where you felt they let you down is not something I recognise on this side of the pond . Thanks again for the update

@jf6772 2 года назад

I've bought several times from MPB in Germany. Everything went without problems and really quick. I didn't have the necessity to interact with them, so I can't say anything about their customer service. I do like that I can see photos of the actual products I'm buying. Perhaps they are building a new franchise in the US and still lacking staff?

@baodown76 2 года назад

Thanks Omar for this. It’s good to know your experience. I’ll stick with B&H or KEH.

@williamsiviter8760 2 года назад

Hi Omar, I live in the UK and have bought and sold from MPB lots. I have not had to contact them by phone as I have never had a problem. I would thoroughly recommend them, although I understand your issues. Thanks for your videos; they are much appreciated.

@ViaOjo 2 года назад

Thanks for the heads up -

@momchilyordanov8190 2 года назад

I used the UK version of MPB before, but Brexit made me use the German. Never had problem with either. The only remark I would make is they offer pretty low price when buying off your gear and pretty high price when selling to you. But hey - it's an offer, not mandatory.

@foxyang7634 2 года назад

yup, seems all of those vendors doing that to profit.

@hellmoth 2 года назад

I agree.

@sizmicmedia334 2 года назад

The 5dm3 front dial is the bane of my existence for that exact reason.

@TheAegisClaw Год назад

Funny how the algorithm recommend me this within an hour of my first MPB purchase. Got to love those tracking cookies...

@peterbond12 2 года назад

I used MPB (UK) for the first time last month. I had gear to trade-in so the quotation for my equipment and all further correspondence was done by email, so I didn’t get to speak to anyone on the phone. The email exchanges were all very quick and polite and they coped well with me changing my mind and adding extra lenses to my purchase. Like you, I think they need a better system of progress notification though. I didn’t get an acknowledgment of receipt of my kit or notification when they had shipped by new gear. I had to chase them for the information. Other than that, all good. The new kit all seems to perform very well (Fujifilm X-T3 + 5 lenses to replace my Pentax stuff).