I'm Disappointed in Future Motion (OneWheel GT) 

The more voices that contribute to this issue, the more likely it becomes that Future Motion might change their business practice. Thanks for adding ur two cents to this.

Very interesting video, well made. Small point though: all of the parts of a current generation Onewheel are made overseas, and they're simply assembled in California. The era of the Onewheel being made in California is over. Cheers sir. 👍

FM policy gets even more interesting in Europe. My Pint had an engine malfunction (tiny metal parts were scratching the surface of copper scrolls of the engine) and it needed to be replaced. However, sending it back to USA would be almost as expensive as the new board - so I needed to find another broken Pint but with a good engine to replace it. For a company that sells such a premium product its warranty policy is a joke. Why can't they deliver spare parts to Europe? 🙈 The worst thing is that the board itself is freaking amazing.

Thank you for calling FM out. They've been increasing the hostility of their design slowly for years, but the GT shows their hand so blatantly. Great editing too.

Thank you for adding your voice to this. It's killing me that FM has yet to respond to the complaints around this.

the steaks are high here. fuck future motion

I knew you wanted to diversify and not just make Ratchet and Clank related videos but a well produced video about anti consumer/anti repair practices wasn’t something I was expecting either lol

Bravo! This is exactly how i feel. FM is a bastard company that needs this kind of attention for stuff they pull. Shipping costs are really high in Europe too, and to add the fedex problems. I know a person who tried to ship board to FM several times, but shipping companies denied to take it in because of used lithium batteries.

6:27-8:10 Hold up... This shot lasted one minute and 43 seconds, and you somehow managed to do it in a public street, whilst simultaneously driving your Onewheel, pointing the camera at yourself, AND memorising your lines! That is seriously impressive. *slow clap*

100% agreed! FM have crossed the line with the tamper bricking in the GT. They wont get another dollar from me, i'll get behind the DIY onewheel community. They have a mad king steering the ship, time for a new CEO, or better still a good competitor that just wipes FM out.

If you want the honest truth, FUTURE MOTION WILL. NOT. DO. ANYTHING. ABOUT. THIS. ISSUE. The only solution is to boycott their products OUTRIGHT, and move on to the next one

I ordered from local shop and it's arriving in May but I may cancel my pre-order. I'm not spending $2300 on a locked down system that I can't replace the battery for and would have a hard time finding replacement tires because of the non standard rim size

The transition and creativity at 4:24 with the R&C background music was greatly appreciated.

I tried calling future motion, got the “your wait time is 3 min” then proceeded to wait on hold for 45 min just to get a message saying “ no customer service reps are available at this time” and the call was dropped. Also have reached out numerous times through email and only gotten rude responses when they did respond but the normal is no response.

I'm glad you made this video. I think this encourages other creators to make videos about R2R, even if it's not the usual content they make. Keep up the great work!

I submitted my return (before it was shipped out) the board ship date kept getting pushed back, but the accessories were shipped already. I listed right to repair as the major reason for the return and listed each anti consumer practice. I do not have any confidence in the GT lasting long past warranty expiration.

The only thing worse than planned obsolescence is malicious obsolescence. You can design a product to have a finite life and leave it up to the end user to fix to their own abilities. To purposely and actively sabotage any chance that an end user can possibly repair their product they own is quite frankly beyond greedy.

holy crap, dude!! *YOUR VIDEO WAS SO WELL DONE!* how do you not have hundreds of thousands of subscribers?? your editing, cutting, framing, scene transitions (AND the point of your video) were absolutely stellar! bravo, my kiwi friend, BRAVO!

I live in Sweden and own a totally tricked out Pint. I pre-ordered the GT within the first hour of the announcement with an original estimated date of January 18th. I was so excited for the upgrade until all these 1st batch problems started surfacing but when information of the proprietary hubs, axles, tires and finally that bms lockout were discovered, I soon became very anxious! The final straw came when I watched Luis Rossman’s long video with Josh! I was so disgusted that I, with a sad heart, cancelled my GT order earlier this week despite knowing It would be too late to return the accessories I had received a month ago. To FM’s credit, there was no fuss and they credited my account within two days! I also told them that It was just not feasible for me to send back a board for a simple thing like a tyre change and if they opened up a service center in Europe I would reconsider a possible GT purchase in the future, they understood and replied that they are in the final stages of setting up a European service Center and they would keep me posted! If they do not change their ways I think FM are doomed, the GT launch might cost them dearly, the people have spoken and now they are starting to put their money where their mouths are which is no longer going into FM’s bank account!

Wow, RU-vid hadn’t notified me that you’d uploaded ANYTHING since Rift Apart until right now, I thought you’d dropped off the face of the Earth. I’m glad to see that’s not the case, and that I now have a few videos to watch! Also the board continuing to move when you get off? That’s like something that belongs in Black Mirror 😂

If you want GT speed and range at lower price and none of the BMS bs, consider EUCs ☺️ (I ride both Onewheel and EUC)

is it better to find an older model? if so, what is recommended? ive always wanted a Onewheel but i do not want these problems

what about the pint x? gonna buy one in a few weeks and i live in europe. can i change the battery after a few years?

Get an XR, mod the shit out of it, if they never fix these issues with the GT, don't buy it, I made that mistake, already done and dad is excited about it so I'm giving it a chance, but to those who haven't already gotten it, I recommend the XR over the GT to not deal with bullshit and still be able to tailor your own damn experience, I have, I feel it's better than the GT, from personal experience testing other people's boards, if you scratch out the things that need to be fixed, it's fun, it's a different experience, but I'm so much more comfortable and more suited for the XR I modded to tailor it to my riding style, abilities, and body size, than the GT probably ever will be without giving me to use my own fucking property how I want to. It is legally mine, they can't say shit, and they do it anyways, I hope FM doesn't come crashing down because I still want to be able to have my onewheel in the future, but they're literally kicking every possible supports on their company as fast as they can and they'll bring it down themselves. You're 100% right, they're full of shit. - Edit: fuck GT, canceled it straight up. Even more importantly, fuck Kyle

So is this BMS issue only on the GT? Can you still replace batteries on other models they sell?

I loved the subtle vfx at 3:52!

Great video. Straight to the point! Well filmed and informative too. That's infuriating how community was pushed to the limit with low service quality and an absolutely absurd policies. Even more dissapointing is FM attitude...

thank you for covering this! i'm hoping getting people talking about it outside of the typical OW communities really helps

I know a thing or two about batteries and cells and balancing, but you explained it amazingly well. Thumbs up for the clarity and humility. Good stuff. Keep it up.

amazing that despite thinking I knew about nearly every worth while gaming youtuber I find another one on a totally random video while looking at onewheels

Potential Oz GT buyer, was waiting for local release but dwelling on the return-to-FM for ANYTHING service related incl tyre changes I'm out. Bought a moddable 4209 XR instead with low kms that with battery,motor and VESC developments should be able keep going 10yrs+

So how would you change the GT tire without disconnecting the battery?

I agree with you wholeheartedly. I'm in the UK. FM warranty policy states that it is dangerous to modify the battery controls etc. but no one is suggesting that. Swapping out an old or u/s battery is not a modification and to suggest that it is dangerous is tantamount to admitting their product has been poorly thought out. Unfortunately, unless legislation is introduced to ensure the right to repair for all customers who own a product, things will get worse. Granted, not all owners will want to repair their product, but it should be sacrosanct to be able to have the choice, That is what should be fought for in legislation throughout the world.

Gotta say, of all the places I was expecting to ever use what I learned from physics E&M, it wasn't this channel. Boarding is far outside my area of expertise or interest, but I was able to get the gist of the issue from this video. Hope things turn out well for you and others who are having these problems.

Thanks community we'll be taking this ladder with us- FM

Great video. Love my Pint as well but FM is unfortunately disappointing. Have had to send my board in for repair twice.

I feel the same way. I have an older XR which still runs great for now, but I can't imagine ever buying a GT until all these issues--especially the anti-repair nonsense--is resolved.

hrm.. i wonder if there is a way. to probe power into the pluggin. that way when you unplug the battery it doesn't wipe the memory? then you can plug your new battery back in

Whatevert you make I'll watch it man, really appreciate the editing that goes into any of your videos.

Thank you for making this video! FM needs to hear our dissatisfaction and address it. They have an amazing product with so much potential.

Thanks for your help. The more Onewheel-related videos like this flood YT, the more the word gets out. Glad your Pint's still working and you didn't make the mistake of buying a GT. Consider a helmet though.

Couldn’t you bypass by splicing some power into it so it don’t lose power and activates it’s wipe?

Powerful, high quality content. I love your stuff bro! Keep up the awesome work!

Oh hell yeah. Love it! Can you imagine if the Companies in the RC industry (I.e. Traxxas) were to pull this crap?

I live in the USA and I am still mad about this. Sure sending back to future motion would be much much cheaper for me for them to fix it, probably only $400 something dollars, but that would still be much more money then what it would cost me to buy the parts and fix it myself. im not just talking about the battery either. Every part should be sold separately to distributors, including the motor hub. If distributors had lots of spare parts laying around for every onewheel and it was easy and cheap to repair, Onewheels would sell even better. People invest in bikes/dirtbikes because it is easy to get parts to fix them, if the same was true for onewheels more people would buy them and see them as a product that can last a lifetime. Future motion is literally throwing money out the window with their decision pretty dumb.

I think you just leveled up bro. Well done

Subscribed to your channel just because of this video. Hope it’s helpful. I have never felt so torn between a product that I truly love, that is changed my life and who’s creator and manufacturer I have so much hatred for. I cannot wait until Vesc is ready for prime time.

My older brother fell off one of these without a helmet and cracked his skull requiring surgery to drain excess fluid around his brain and racked up $10,000s in medical bills (mostly covered by his company anyway). Also this happened at the start of 2020 when the pandemic kicked off. I think it was some sort of glitch when coming to a stop or riding up a kerb or something. No idea if it was modified or not. Small electric vehicles are sort of in a grey area still even though they've been around for some time now. I get the hesitance for fear of bad press, I probably won't ride one of these things after my brothers accident which was well before the current controversy (no pun intended). Locking down the whole system won't stop accidents so being overly paranoid about it won't stop bad press, in fact as we can see it's making it worse. It's just common sense that accidents due to third party modifications are not Future Motion's (or any companys) fault. Acceptance of small electric vehicles has to come from society as a whole which sadly has been painfully slow due to our current risk averse, unreasonable liability victim blaming culture (with a good dose of clickbait emotive media spin stories) which is trying to keep us safe by not letting us do anything new at all.

My pint was acting up, shutting off from things that shouldn’t shut it off. So I sent it to them for repair. They told me it was fine and sent it back and the next week I was inches away from getting hit by a 45 mph car because it nose dived on a small bump

Thumbs up for you caring more about sharing this honesty than for monetizing this video.

Can't you just connect an external power supply in parallel before you start the battery swap? Looks like you could just tap into the back of the connector so you'd never lose power during the swap.

As much as I wanted to try out the GT I actually talked my cousin out of buying it because it would have been his first wheel experience and I feel DOA or ghosting would have ruined it for him. Also lack of customization and the whole kill switch thing is pretty shitty.. #FFM

I guess I was one of the lucky ones... Not only did I receive my OW GT the next day after ordering, but I never had an issue until the day my Battery suddenly cut out on me and nosedived at 21.6mph. Shattered my left femur. I wasn't wearing any body protective gear, so it's my own fault I got so banged up that I had to be Life-flighted to the Trauma Center in Roseville CA. Not wearing a helmet proved to be a bad idea also. I'll definitely watch my OW's battery power level next time I ride... soon as I heal up a little better. BTW, I turned 72 yrs old last November and I still love my GT.... just not gonna overestimate my abilities nor that of my GT battery.

Totally right like I got to send my pint back bc the Bluetooth device is messed up dealing 80 bucks to send it out then whatever it’s gonna cost to get the Bluetooth device smfh

Great video brother. I'm over here in the states and I have a GT that I bought for a great deal used with upgrades and hypercharger but I can't agree more regarding shipping even if I need to send it back which I hope I don't. We should be able to do what we want with our own products strong work keep up the fight

So.. its a balancing motor running a vesc essentially under the hood with a gyro.. how hard can it be to rip the current controller out and replace it with an open source one?! Or just JTAG dump the current one with a Buspirate?! (not owning a Onewheel, but somewhat know my way around... things.. ;P )

Perfect video. I hope something will change

Do your editing and filming style is so good!!!

I wonder if you picked up a new BMS on eBay and plugged in a an aftermarket batter with more power or longer life if it would work? I do realize that isn’t the solution because even if that worked, you would have to buy a new bms everytime. But I wonder if there Is a aftermarket bms that would handle even more amps?

I’m nervous about getting mine Friday.

lower you lows and raise your high frequencies like 5db and you will sound way clearer and cut through that choice of music. Otherwise thank you for standing against that issue!

2:05 "intermittent issues are the f****** worst". VERY TRUE WORDS!!

3:12 i cant believe im back in electrician night class and matt is the tutor wow

Excellent video! Good job!

There are restrictions to shipping to Australia as well. Residents on one side of Australia often have to travel to the other side of the country if they really want their board. There are limited DG sites there through FedEx, their standard international courier, and so they can only send them to about 5-6 locations in Australia if the citizens do not have a DG center near them. After having to tell people from Tasmania they have to travel to Australia to pick up their boards from a DG center, I have heard plenty of anger.

If future motion keeps this up, I hope they go out of business!!!

thank you for making this video for people like me with no voice but pitch forks in hand.

Excellent point of view! And for that reason I would not buy there product now after hearing about all the issues even though I am only 1 hour from their location. Its Unfortunate because love the concept but will stick to my estate boards

Good for you for speaking your mind, I agree with everything you said

I’ve always wanted to get one of those boards but I’ll be staying away from FM

Great video! You have excellent production!

The editing and cinematography just keeps on getting better...

Simply put (well not quit) its time for serious competition (like you know, different motorcycle and EUC and ESK8 manufactures).

Great video bro! 👊🏼👌🏼

The World's Fastest Indian had to forge his own pistons when his motor 'bricked'. But at least he was able to work around the problem. Not so with a bricked controller. Unless someone hacks it. Chevy diesel trucks go into a limp to dealer mode with only 100 miles range at reduced speed before being bricked (requiring a tow) for a variety of reasons, including 'deteriorated' DEF fluid. It costs $1200 just for the dealer to reset the computer, and the cost of repairs escalate quickly from there. Imagine being in B.F. Alaska in the dead of winter when this occurs. So OneWheel isn't the only company with expensive and hostile policies.

I should be doing Assignment 2 before its due in 6 hours, but your videos are just too good and engaging 😪

my understanding is that fm was started with a kickstarter so it was started by the people but obviously they realised they had summink good and decided to just fuck us over

hmm um the company that supples batteries for future motion is selling a computer chip, that will make it so you can replace the battery and have the onewheel still work, you have to install the chip first tho. also i am not sure if can buy them for long tho, future motion is trying to suing them.

Is that AM2R music at the start of the video?

Badass Video. Amazing work, much respect 🙏 and keep up the great work. I love my onewheels but very disappointed in the company Future Motion

Great comment! Preach on, brother!! I was waiting for the GT to get my first One Wheel (for me and my youngest son) but I refuse to support a company that’s so blatantly ANTI-Right To Repair. I’m a very long time follower of Louis Rossman and I know he’d be applauding your video.

Couldn’t agree more FM need to find a better repair policy solution, maybe they could start by franchising out OW repair shops around the world.

Bro I feel your pain. Sucks to be on the end of a long import chain in the middle of nowhere. That's why Kiwi and Aussies are bloody good at making and fixing stuff. If it all fails go find some mechanical and electrical engineering uni students and give them a crap load of beer and chips and say "help me fix this bro !"

He who sacrifices liberty of a onewheel repair for the security of a battery deserves nither onewheels nor batteries - Benjamin Franklin

I agree... you have some very good points.

Great video mate!

Future Motion... What the fuck? HAHAAHHA I loved it. Great video.

I'd really like to get a GT, but between the price and anti-consumer practices of FM, it does make me want to pick up a used XR that's already a CBXR or one with a compatible firmware. VESC would be cool, but feel like it may be too technical for me unless I wanted to spend tons of time diving into it.

5:26 "I'm dumb as hell! Lol you can tell he's of genius level. Excellent vid!!!!

Been thinking seriously on buying a board but now I am definitely not. Right to repair because I own it. Why would a company make it more difficult unless it's about their profit which they will get none from me

The company that wired XT 60s backwards. They want to talk about safety?

Funny that the RU-vid put a onewheel advertisement with this video.

All they'd have to do is open up certified repair centers in multiple cities, states, and countries. They could charge a licensing fee and make a good profit. Hopefully this issue doesn't touch the PX I plan to get one in a few months, but if my only option for repairs is OW I'm on edge. I'd be glad to give them my business locally not have to ship it out.

I guess it’s a good thing I got my XR a month before the GT was announced.

Don’t have a 1wheel and won’t ever get one. fm sounds like d-bags……. But your video was very well made and interesting to watch. Keep going I bet you could hit some serious numbers on here! Take care bro!

Brilliant, thank you, let’s keep up the pressure.

Eh, it's probably not a volatile vs. non-volatile memory issue. More likely, it's just that the batteries are electronically serialized and there logic in the microcontroller that recognizes when the original battery's been removed and refuses to operate if it sees a different serial number.

Just bought a Super73 E-bike instead of a OneWheel so damn glad I wated!!! We will see what the future hold for OneWheel

I understand how some companies are prohibiting self-repair because technology is getting more advanced and more complicated for the common user to repair, however... What they underestimate is that people are also getting smarter and more tutorials that safely show how to self-repair are coming out. How do you expect society to grow and innovate if you keep them in the shell

Liked and subbed, from a fellow Pint rider.