I MESSED UP MY CLIENT'S HAIR | SALON STORY TIME 

I would never go to a salon if I have to work that same day! I usually spend HOURS in a salon! 😭

I don’t consider this messing up a clients hair at all! You can only lighten up so much without damaging. Also you were rushed! Ughh I hate when clients do that! 😡

I know everyone is saying it was the client's fault and all, but it is sooo cool to see a professional saying she messed up. We all make mistakes at work and it is ok. We need to be able to talk about it and learn from each other. The client didn't communicate correctly and she could of just use that as an excuse, but she's ok saying she could have done better, she was the professional in the situation, and use it as a learning opportunity. It is something successful people do. Very refreshing!

She probably lied so that she could get it cheaper instead of spreading the days

1. There's no way she actually had work she just wanted to leave 2. She knew exactly what she was doing when she said it only took one session. 3. She knew to say it was at the same salon so you'd be convinced it was doable 4. You done been bamboozled.

I feel like as a client, you book an appointment when you have free time. NOT when you’re on a time crunch. Also, if you’re making an appointment on a day you have plans, ask how long it usually takes for what you’re asking. Not the salons fault at all!

I love this video! Clients should also never book a color appointment if they have other stuff to do afterwards! Smh!

I had a stylist a while ago tell me that she did not think a certain cut would work with my hair texture. I so appreciated her honesty because when we talked it through she had really good points and we decided on something better. I was really glad she was open with me and consulted thoroughly

Wow! I never get my hair done on a day I have to go to work no matter what time I have to go to work. You never know what could happen and feeling rushed usually means crappy hair.

We keep record cards showing what colours they had on what dates. That’s what we do and it really helps x

word to the consumer. PLEASE NEVER ASSUME THE TIME IT TAKES TO GET A SERVICE. im a nail tech and some full sets take one person 45 minutes another 2 hours. we are all not the same and not all circumstances are the same and not every design takes the same amount of time. Ask your stylist first how long it will take to get a certain design on your nails specifically or hair or any service that they are providing.

When you’re lightening extra dark hair you need to do back to back foils, thin sections and keep reapplying 1-3 times with lower volume. It can be possible but if clients want it in 1 session they need all day free and a LOT of $$$$$ 😂

So mature of you to reflect on yourself this way. Please don’t ever change, only grow:)

Props to you for being honest. People make mistakes! And hair is never a sure thing. Most hair stylists get really defensive and never take any blame. Clients can be a nightmare and sometimes its no ones fault stuff just doesnt turn out. Anyways really cool of you to just say hey oops i messed up, lets fix it. 👍 I'd much rather have that type of stylist on my hair then a "can do no wrong stylist "

I think us clients have to understand that to go blonde theres process... I'm trying go blonde and I'm not guna give my hair stylist a hard time

I also used to over promise my clients due to a serious want to make the client happy. Now I’m realistic 🤔

I'm a hairstylist too and have been for 16 years and allot of clients lie about how the last time they had their hair lightened it was done in one session, it really frustates me. If I'm going to be honest with a client then I expect the same in return. So many clients also have no patience when it comes to a complete colour change and it always seems to be the ones with super dark hair that want to be super blonde. I can absolutely relate to your video and you didn't mess it up, you did the best you could in the time you had and she should have told you before that she was limited with time. Some people think doing a colour and cut only takes an hour and when I tell them it could take up to 3 hours they look at me like this 😲 ha. Great video!! 👍😁😊

I’ve always been a platinum bleach and tone (dirty blonde natural) and I’ve even had times where my hair was brassier than expected. So glad you didn’t fry her hair terribly! That’s literally where I thought it was going! One of my stylists in a city I lived before actually had waivers for those circumstances where clients had blonde expectations but were dark. Smart IMO!!

Also, she threw a wrench in there by not giving u enough time to finish.

Thank you for this video cause I’m a new stylist. One month in a salon... I’ve already had bad experiences already lol so it feels good to know I’m not the only one. I’m such a people pleaser so when I don’t deliver it’s a terrible feeling. Thank you for sharing this experience.

Color is hard especially if you have jet black hair... it’s common sense you will need several session to lighten it, especially if you want platinum blonde so it was unrealistic for her to expect that type of blonde in one session.

kylie jenner looks like u

The short hair is everything!!!

Hate when clients don’t tell you they need to be out until the last minute like they should say at the start of the service

You are so honest and kind! I’m LOVING your channel!!

Thank you so much for being so honest. That’s why I started watching you and continue to follow. Please do a consultation video. Also I agree with the other ladies on the chat, if you have a hair app make sure you have time and clear out your schedule. Like they said rushing is never good. That’s why I always make sure I have nothing planned afterwards and make sure to do what I can so that i am not stressed or in a bad mood. Since that can cause un-satisfaction oh and I make sure I’m not hungry or drink too much water before. No one wants a hangry or constant potty break customer

I love how honest u are I’m a fellow hairstylist too! Love that u don’t make excuses

New subbie here! I’ve been binge watching alllllll your videos today! So happy you uploaded 😂🥰

I love your simple and to the point intros 💕 great video btw! 😘

Common rookie error, happened to me a few times too! When you described the moment she also added in the classic “umm how much longer I work in an hour comment” it took me right back to being in the same situation myself. Nowadays I try to underpromise and overdeliver plus a through consultation is key!!

Girl .. first of all you are beautiful.. Secondly .. this doesnt sound like you failed. #1 she should have mentioned the time constraints at the beginning of the appointment #2 even if her hair lightened well the first time things can change in a year .. hormones .. medications etc.. alot can effect hair.. however .. incredibly dark usually takes a session or two. #3 you did the very best with what information you were given. Consultations are everything. But even then a good consulation can even end with an unhappy client when they are difficult or unrealistic. So sometimes that does isnt even matter. You are fantastic.

One time I went and had my hair done by a salon, I did have an inspiration picture but I was fully aware that it's just a picture and pictures dont depict what you are going to get. But basically I was a mohagony brown originally and I wanted a darker brown root with some blonde highlights. I paid $250 leaving so happy with the front looking beautiful. But I got home and showed my husband and as soon as I turned around he gasped and said I had leopard spots of blonde all over the back. I was shocked when I actually seen. I called the store and the manager gave me a full refund, even though all I wanted was for someone to fix it. I was so kind and nice the entire time, and I wasnt being difficult so I'm not sure why they were so quick to give me my money back. It was like the manager knew that she does stuff like this. Needless to say I had to wear my hair up for months because anymore bleach would've done some damage. So that's that... Lol

Would love to hear a consultation video!

Your channel is great for learning the ins and outs of straight out of school

Please do a consultation video! I’m currently halfway through cosmetology school and I’m super nervous (lol) but i love all your videos they help ❤️

Like most comments I wouldn't get color done before going somewhere. A style for a special occasion yes but never color.

Sam you are so underrated my new favorite RU-vidr 😍💞

This isn’t at all your fault lol she should’ve used common sense.

Just getting your hair cut can take an hour or more, I think your client should have booked for a day where she had a good few hours to spare. I thought that was just common sense! I understand how you think you were at fault for not giving realistic expectations, but I think there was fault on both sides.

I know this is older and im new, but you are legit gorgeous. Your skin is flawless ❤❤ keep on sister.

What got me here is she had a blonde bob and came in a year later with super long hair... HOW?!

Your videos are so helpful! 💕

I'm not a cosmetologist but I do have dark af hair. She was definitely fibbing about achieving that light blonde in one session. It's taken me two sessions just to get to that golden color. I definitely wouldn't blame yourself if clients are being dishonest. Also, if she's bleached her hair before she should have known it's an all-day affair. Love your vids btw!

Great advice throughout, love your content! X

I love your story time videos!

Well virgin hair does tend to lighten pretty quickly so maybe she had added dye to her hair which made it more brassy

I get my hair done when I don’t have work the day off or usually the next day because I have a food service job where my hair is up so I like to enjoy it for a solid 2 days

Loving this backdrop! & you look gorgeous😍

I’d love a video on consultations! I try to understand what the client wants as much as possible but still sometimes find myself unhappy with my work even if the client says they love it. It’s probably just because I’m a perfectionist but maybe I’m not doing an in-depth enough consultation

Please please do a mock consultation!! Would be so helpful

Don't beat yourself up too much love. As new stylist it happens to all one way or another and you learn from the mistakes, you know it's not going to happen again and through consultation you have to look at the density of hair and how it left, some hair lift easily bear that in mind when doing a service never over promise especially with new clients because it might take 2 to 3 sessions depending on what they want. Bless you🤗💖

I would love a consultation video! also maybe a video on how to sell products to clients. its a struggle for me

Hey it happens...but as stylist we learn from our mistakes😊

I’m a stylist! You gotta share more stories!

I always show photos when lightening of best case (most I think they will lift) and “worst case” (the least I think they will lift), and show possible outcomes and make a plan with the client for each.

this reminds me of those hair transformation vids where ppl’s hair just looks completely diff. my first thought(s) are always along the same lines...they are NOT gonna be able to maintain that shit (both day to day heat styling as well as color). nightmare situation

Can you do a video on when you recommend someone to get toner? I love all your vids 🦋

I'm sorry but you've got to be dumb if you have work in the afternoon and think its a good idea to go to a salon to get your hair colored! She should've mentioned that from the very beginning.

This happened me today. I did a “sew in” on a client and I knew from the beginning as I was doing the foundation, I fucked up. It was completely my fault. Definitely humbled me. Stick to what you are good at folks!

Oh God bless your soul💖You’re so sweet😭😭🙌🏻

Sometimes I wanna get an balayage and sometimes I wanna dye my hair blacker than it is Idk what to do

Can you do a video on blonde hair mistakes that you notice clients make when taking care of their hair and what you recommend blondes do? I’m a new blondie and I’m still kind of lost on how long to use purple shampoo, what deep conditioner is best, etc...

I never really realized this but after watching this video you resemble Kyle Jenner in some way lol not at all moments but certain angles really looks like her

I’ve seen lots of videos of people with really dark hair get their hair really light themselves in one sitting. And these are people who aren’t professionals getting results that they’ve been told by professionals that it can’t be done. It probably took them hours to do but it can be done

I had something like this happen in beauty school. My model for a full head of highlights had to go to work at like 1pm. She came in I believe at 10 am. Granted it was a just full head of highlights but as you're learning you aren’t as quick as an experienced stylist. And even know I take at least 90 minutes to foil a full head. So she wasn't happy really. But when I posted the notice that I needed a model I had literally said they must be free from 9am till 4pm. And she didn't tell me when she needed to go to work until like an hour before hand. And I was so stressed. So I feel you. Her hair wasn’t even fully blown out. 😳 And I believe this was for a test as well. But luckily I did pass because I had a clean lift, no spots etc. But still.

Honestly I know a lot of Salons do this but maybe it will help you later on to trust your costumers a little more without them realizing... If you make notes on what you have done for the client in the clients accounts so that you know what you used on them and maybe even a result pic added as well. Just so you can remind the client what they used before and what the results were so they understand as well!

i feel like incidents like this would emotionally scar me and cause arrested development.

What is with people who book all of this stuff at the salon and have somewhere else to be and are in a time crunch? Stop blaming yourself, once again it was her fault for not leaving ample time at the salon. If I think a blow dry will take an hr, I leave at least an hour and a half in not longer before I make an appt for something else bc there is travel time etc. Remember it was not your fault.

I've been through this exact same thing only she wanted her hair long still and refused 2 to 3 sessions and wanted it done in one day.. it got fried and she still came back (even though I told her 2 weeks atleast) after 2 days and got it bleached more but not by me.. oh boy it was terrible! But BOTH times she didn't say she needed to be somewhere until 30 mins before she had to be there.. it was frustrating for the whole salon.. so I feel you girl!

Your going to be big one day x

I hope all the hair stylist were like you

Yes! we would like a video of how you do your consultations.

Girl, thanks for this video. It definitely will help amateur) ( and me in a future)

First view I think?? Lol, love your videos!

Your hair ahh! Amazing

I’ve never watched someone on RU-vid that’s so much like me & reminds me so much of myself. If you don’t mind me asking when is your birthday/ what’s your zodiac sign??

Pleeeease do that consultation video!! I am a new stylist (within my first year after state board) and find myself relating to this situation with a client. I feel I need to be better communicating with my clients, so if you have advice for better consultations I’m all ears.

I find you have such a mature and honest approach to the situation. Very nice! Not your fault though.

I just had my first two clients within a week like this!!!!! One was trying to get pregnant and refused to have something that would require maintenance so I opted for a balayage but it wasn’t what she wanted.... what she wanted requires maintenance 😅 the other client was trying to go light as well just like your situation but when I toned to a very ash color it started to get dark and it just wasn’t right 🤷‍♀️ anyways lesson learned like you I won’t EVER make promises again 🤦‍♀️

I can't get over how beautiful you are. Everything about you is perfect!

I always make sure I have the day off or do it after work

Who gets their hair done the day they have work? Why not wait until you get off? Or a day you don't have work?

Omg I just did this last night. She wanted to get ashy blonde & I over promised & said I could do it. 😬 I kinda damaged her hair but not to bad but I still fell awful about it. I should’ve strand tested her. Thanks for the information

My mom in beauty school had this lady come in for a haircut, and she accidentally cut the sides too short so the woman couldn’t wear her usual hairstyle. She was freaking out, and my mom blended it, and styled it, and once it was styled the woman loved it. She came back to see her several times at the school, and when my mom moved to the next town over to her first salon, the woman followed. And then all her poker friends came wanting the same haircut. Sometimes mistakes in hair can become fashion- at least it did it my moms case.

I wait until a day off to go to the salon, especially if you're going from dark to light ooof.

I never plan anything for after my salon visit. I prefer to be relaxed and enjoy the visit.

Been there donethat and clients lye consultations are great.

I wish all barbers hear this!! Ones I had a cut om my curly hair and that lady couldn't cut curly hair but didn't want to say it. So I ended up with a really ugly cut and need to chop off all my hair because it was that ugly! After to years my hair is still not the length it was before I went there😣😣

The dry shampoo moment here ----> There's something about Mary

Thank you, I had my first real shitty client today. Agreed and double checked that he wanted a #1 guard on top, I checked again, he said yes. Took one pass, he lurched forward and said “are you fu*king stupid. That’s too short.” He went on and on I had no choice but to push forward. I apologized sincerely, been feeling all terrible all day

I think as a client you always want a fast result, but everybody also know that it is not how it works. And that is also why if I have to have colored my hair or such, I would never have any appointment after as it could be that something had to be fixed. I have hella thick hair, and most hairdressers have a hard time coloring it. So I always expect being at the salon at least 4 hours, if not a whole day just to be sure. Some would maybe not belive that 😅 A couple of years ago, I really wanted a bloody red haircolor, and the hairdresser promised it was possible, but I know my hair, and as I thought, my hair completely rejected the color. I only got a little orange sheen, but my hair was still brown. I still feel bad for her even today, as she really tried and wanted to keep her promise.

Please do a consultation video!

Yes! Thank you... I have dark brown almost black fine hair and I wanted to go a BaliYash darker strawberry red. My stylist was very honest and said we weren’t going to get this in one session which I was fine with, but she didn’t use any bleach which confused me, she used lifter “not as strong as bleach. She asked if I had dyed or glossed my hair in the last 6 months” it has been two years so no... my roots where Archie Andrews Orange Red but my ends “down to my breast” where a lighter but still brownish red color... two completely different colors! I was dying and she forgot she had a very important phone call while I was developing and I was so fine with her taking that because A. She fit me in and B. She had been my colorist and hair stylist for 5-6 years and totally trust her. They tried to play it off. I was panicking and my mom was calling all the shots from there. They tried 4 times to fix it and I still hated it. I am left 4 months later with color I hate but my hair is semi damaged so I don’t want to dye it yet... thank you for this video and owning up to the mistake you made! You are awesome!

How do you pull off long and short hair so well!!!

My hair is a level 5 and it’s taken me over a year to get to platinum blonde all over without damaging my hair! Defiantly wasent your fault she should of done some research beforehand x

Just a general question since m new in this field if you say to your client abt 2 to 3sessions from dark hair to blonde so do they have to pay for those visits also or it's included in the price that they were told for the service.pliz explain how to charge them.

This makes me feel so much better, but at the same time, I messed up worse than you, and I'm still in school.

My hair is naturally dark brown but had to go through 3 sessions to lift my hair to a light blonde

Do hairstylists typically charge for consultations? I’m thinking of getting my hair dyed and have never gone to a stylist so I don’t really know the process.

Can you do a video on how to go back to a natural colour and get healthier hair