Forced Arbitration should be banned completely, since people belive that arbitration always favors the business and not the consumers. In today's society, there should be a law to protect the consumers if they don't want to sign the MANDATORY Arbitration that most (if not all) businesses FORCE their customers to sign before providing services or products. Arbitration Agreement should be an OPTION instead of a forced agreement for providing services or products. If the customers choose to opt out the arbitration, business CAN NOT refuse providing services/products to the customers. Customers believe that Arbitration is an UNFAIR practice to resolve a dispute and should be banned, since arbitration is always in favor to the businesses and not the customers. Arbitration could lead the businesses to believe that they can cheat or do any harms to the customers and can still get away with it, because they know that arbitration prevents the customers from suing them, and if the arbitration is conducted the business will always win anyway. Imagine if all the businesses require consumers to sign the arbitration to give up their rights ( i. e., cannot sue), and refuse providing services/products until signing the arbitration, then it would be a disaster. If arbitration has to be in the contract, make it as an OPTION for the customers to opt out, and NOT a requirement for providing services or products. Business dispute should be resolved under the court of LAWS and not based on the BIASED subjective OPINIONS from the arbitration.
