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Inside Chili’s New Efficiency Pivot: Automated Burger Grills and More | WSJ Pivot 

The Wall Street Journal
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30 окт 2024

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Комментарии : 756   
@madhavyu
@madhavyu Год назад
Thankfully they are not wasting money on improving the quality of food - that would be crazy.
@Captain_Crayzay
@Captain_Crayzay Год назад
IKR😂😂 Lower costs lower standards. Amazing how chronically short sighted corporations have always been.
@bngr_bngr
@bngr_bngr Год назад
@@Captain_Crayzayeven Toyota and Lexus cuts manufacturing costs.
@gregbrightwell662
@gregbrightwell662 Год назад
Improve the speed, Improve the accuracy of the preparation, and food quality will improve at the same rate.
@madhavyu
@madhavyu Год назад
@@gregbrightwell662 That is brilliant because everyone knows the best way to make a better burger is by cooking it faster and not by using a higher quality of meat. 🤔
@gregbrightwell662
@gregbrightwell662 Год назад
@@madhavyu If you are going to chili's and expect fresh ground prime beef.... And as I can tell me you have never cooked professionally, yes, if you cook a smash burger faster it will be juicier. I've seen slow, lackluster preparation destroy high quality ground beef, rendering it dry and tasteless. Cook cold and slow, and you will see what I mean. If you want higher quality, don't eat there.
@harold3able
@harold3able 5 месяцев назад
amazing that they caught up with where McDonald's was when I worked there in 1992
@arfriedman4577
@arfriedman4577 5 месяцев назад
I was just going to write i think mcdonalds has this burger stove.
@Todd.T
@Todd.T 5 месяцев назад
Clamshells have been at McDonalds since the 80s at least. Maybe not auto, but I used a quarter pounder clam in the mid 80s and the local zoo McDonalds used a full grill clamshell for regular patties.
@theintellect5004
@theintellect5004 5 месяцев назад
Same as Wendys
@skimshady
@skimshady 5 месяцев назад
Mcdonalds probably had a patent on it they are kinda known for that
@eliporter3980
@eliporter3980 4 месяца назад
I worked McDonalds in late early 2000s and we def had those back then lol.
@pdkonkol
@pdkonkol 5 месяцев назад
It is endlessly fascinating to see highly intelligent, highly paid executives talk passionately about the economics of opening pickle jars.
@NicEeEe843
@NicEeEe843 5 месяцев назад
Because fools eat the pickles, why would they not sell something people are so willing to buy?
@chakstandsup
@chakstandsup 4 месяца назад
Marx couldn't have foreseen the worker's sheer will regarding alienation and their ability to resist it at all costs.
@smithergoesmeow
@smithergoesmeow 4 месяца назад
That's the best type of executive. One that understands the challenges the lowliest worker faces
@pdkonkol
@pdkonkol 3 месяца назад
@@smithergoesmeow 💯
@seraph5765
@seraph5765 3 месяца назад
Highly intelligent executive 😂😂😂😂
@kronostime8146
@kronostime8146 Год назад
I worked at a chili's for a bit many years ago. What blew my mind was that so much stuff came pre made in bags that just got heated up.
@nicholasbyram296
@nicholasbyram296 Год назад
Is the thermolyzer any different than a crockpot, really?
@ntbeatsbydre
@ntbeatsbydre 5 месяцев назад
Welcome to a chain resturant
@templar1694
@templar1694 5 месяцев назад
Most fast food chains have a similar method.
@Snewds
@Snewds 5 месяцев назад
Most restaurants operate this way, even high end ones, they’ve just moved the prep off-site. There’s obviously a difference between factory frozen soup in a bag vs prepared fresh earlier in the day, for example, but all restaurants focus on efficiency.
@ScriostaOfficial
@ScriostaOfficial 5 месяцев назад
95% of restaurants in the United States are closer in quality to McDonalds than they are to fine dining restaurants. We have the lowest quality of dining experience in the Developed world and it’s embarrassing that so many Americans fall in love or otherwise put up with fast food as long as it’s on a plate with a Chilis or Applebees logo on it. Support your local businesses and eat real food!
@brucerosner3547
@brucerosner3547 5 месяцев назад
Reminds me of the McDonalds sesame seed story. One brilliant (Harvard?) MBA figured if McDonalds put 5 fewer sesame seeds on a bun the company would save millions. Of course, the next year another MBA did the same. After a while the company noticed fewer customers. As usual the decline was blamed on inflation, taxes, competition, regulations, etc. Lowering product quality and reducing service is a favorite tactic of the short term CEO's so admired by WSJ readers.
@GrammarPoliceInvestigations
@GrammarPoliceInvestigations 3 месяца назад
It's been shown that MBAs ruin companies with their incessant cutting and penny pinching.
@Zedgo99
@Zedgo99 3 месяца назад
Its extremely funny how so many degrees get clowned on but somehow 'masters in business' still gets to pretend it is a real thing lol. complete looney tunes fake degree.
@n0oo7
@n0oo7 3 месяца назад
It wasn't that. They realized they would save like 4 million dollars a year if they took 1 slice of cheese away. And this the MCdouble was born
@mohnjayer
@mohnjayer 5 месяцев назад
I haven’t been to a Chilis in years and this confirmed that this was a great decision on my part
@davesecx
@davesecx 5 месяцев назад
I quite enjoy their food. Using the app gets you free drinks and free desserts too.
@silvy3047
@silvy3047 4 месяца назад
Boohoo you don't like chain restaurants
@mohnjayer
@mohnjayer 4 месяца назад
@@silvy3047 Nah, I go to some chain restaurants. I just don’t go to Chilis because it sucks.
@silvy3047
@silvy3047 4 месяца назад
@@mohnjayer you're so special
@Good_Boy_Red
@Good_Boy_Red 3 месяца назад
Yeah, they started cutting down menu items and quality and they though they would save money; which I'm sure they did, but in turn they lost lots of customers including me. I think they forgot that the restaurant industry is highly competitive and it's easy to just go somewhere else.
@gsf02
@gsf02 Год назад
I was impressed at how adopting a pickle jar screw-on lid will save them half a million dollars annually. That illustrated pretty well that inefficient chores do add up on costs when you compound that to over a thousand restaurants.
@gr8bkset-524
@gr8bkset-524 Год назад
The thing that went through my head was what are they going to do with the plastic jar afterwards. Landfill?
@abdiganiaden
@abdiganiaden Год назад
@@gr8bkset-524yea I’m guessing discarding the jars is either profitable reuse/resell or cheap enough to throw away.
@primrosed2338
@primrosed2338 Год назад
Time is money.
@blablup1214
@blablup1214 Год назад
It sounded a little off that they don't save on the employees but want to save half a million by saving working time. For me this ssounds only possible if they were understaffed before.....
@frankk1512
@frankk1512 Год назад
LOL the new food is awful. 1:17 Oy Vey
@mazerrackham5959
@mazerrackham5959 Год назад
I worked at AMC dine in before the pandemic, and it was interesting how fool proof they had made the kitchen. We had those same flattop grills and also self-rising fryers, and I always thought wow those are going to be in other restaurants and eventually the role of the human cook minimal
@draftingdudes5773
@draftingdudes5773 Год назад
mcdonalds has used those grills for well over a decade. That's what we used back in 2008 when I worked there in high school.
@johnfryberger9849
@johnfryberger9849 4 месяца назад
that is just what they would like AI and fewer workers so the CEO can get an even bigger stock package
@JimDean002
@JimDean002 Год назад
You can bet the hole pre-portioned the shrimp thing started from a bean counter who decided they were giving out too many shrimp with each order. Rather than factoring in the cost of shrimp versus the labor that person just change the rules and made them count shrimp.
@Hailkingleon
@Hailkingleon 5 месяцев назад
W... You dropped this.
@xploration1437
@xploration1437 5 месяцев назад
Hole? Glory hole?
@schneider90000
@schneider90000 5 месяцев назад
Totally.. this whole video is like.. a reversal. Buying a 5 gallon bucket of pickles that some poor schmuck has to soft through also probably sounded like a W for the supply cost people
@andrew3224
@andrew3224 3 месяца назад
@@schneider90000 The 5 gallon bucket was probably a good idea. They something in bulk with a long shelf life that the put into usable containers for daily use. Now they have 1 gallon bucket that cost more per pound that still has to be put into a usable container for daily use. The shrimp thing meanwhile isn't even based on weight, so they wasted a bunch of time, energy, and effort on something that didn't even make money let alone improve the quality.
@T-lash
@T-lash Год назад
It's almost like every fast food restaurant has this already.
@Ozzymandius1
@Ozzymandius1 Год назад
Then you probably don’t know much about the restaurants in the fast food industry.
@T-lash
@T-lash Год назад
@@Ozzymandius1 lol well seeing as I've had my culinary degree for a while and have worked in food for about 13 years 🤣🤣🤣.
@louiearmstrong
@louiearmstrong Год назад
@@Ozzymandius1 McDonalds has had the automated plancha griddles for a few decades
@NickCBax
@NickCBax Год назад
@@louiearmstrongyup. McDonalds has had those grills for at least three decades. Probably four.
@bouncypear_net
@bouncypear_net 3 месяца назад
I work at Sonic. We don't have those. I wish we did!
@kennethreed6921
@kennethreed6921 Год назад
Thats the same grill we used at McD's 25 years ago. Some of changes are already in place at fast food restaurants.
@Captain_Crayzay
@Captain_Crayzay Год назад
Doesn't say much for the quality of food
@adamgill4324
@adamgill4324 3 месяца назад
At no point have I said "Let's skip Chili's. Their mediocre food takes 3 minutes too long."
@zephaniahmcdaniels
@zephaniahmcdaniels Год назад
In short, Chili's is slowly turning into McDonald's. You're welcome
@egrog1717
@egrog1717 Год назад
Except these time savings don't mean more time for each worker to do things, it means the company hires fewer people for the kitchen and each individual is still forced to do more.
@r.p.7114
@r.p.7114 Год назад
Exactly
@houchi69
@houchi69 Год назад
You failed to acknowledge the labor shortage. All restaurants, chains or not, are still struggling to find workers.
@nicholasbyram296
@nicholasbyram296 Год назад
Exactly! The cost savings of going from one wife to zero wives is more than going from zero wives to zero wives.
@jamesvoneschen6603
@jamesvoneschen6603 5 месяцев назад
Well sure, but not really. Increasing worker productivity saves you money without having to fire anyone.
@Mrclean431
@Mrclean431 5 месяцев назад
You're math isnt mathing. It reduces the cost for the company
@FireEverLiving
@FireEverLiving Год назад
There have always been Chili's near me, but in my 30+ years of life I've never been to one or heard of anyone going to one. My perception is that it's higher quality than fast food, but lower quality and often more expensive than many non-chain burger joints. If I'm wrong on that, then they need to spend on advertising.
@unleashthejay
@unleashthejay Год назад
It’s good. Worth trying once or twice. Get the rolls for a appetizer and burger for your meal. I used to work there in college.
@JimDean002
@JimDean002 Год назад
I've got one not far from me that I eat at regularly. A lot of times I'll do curbside pickup at lunch. They have a thing called three for me which is an entree and appetizer and a drink. So for 1099 I can order a really good cheeseburger with a side and then I can get a cup of soup or a salad for the app and they have some pretty good blackberry iced tea. So for 11 bucks it's a good lunch. It goes up from there some of the three for me is go up to like 15 to $16 but it's good food.
@Sasataf
@Sasataf Год назад
That doesn't have to do with advertising. If you haven't wanted to go there in 30+ years knowing full well it's there, advertising won't change that.
@derikstinson667
@derikstinson667 Год назад
You sound like a real adventurous person never trying a place once in 30 years.
@sidwell92
@sidwell92 7 месяцев назад
I think they meant branding, because maybe Chilis has a problem with how people perceive it as a brand
@alastairclarke
@alastairclarke 4 месяца назад
I used to work in the kitchen at Chili's. I used to see the timer in my sleep. My biggest issue was the Awesome Blossom. You had to make sure it came out of the fryer at the buzzer and watch it closely at the end. I will say that we had fun!
@aaronrichards817
@aaronrichards817 Год назад
Ok, but you need to let us know how much they lowered the prices to compensate
@MBisFrenchy
@MBisFrenchy Год назад
$0 probably
@Captain_Crayzay
@Captain_Crayzay Год назад
*Raised. Part of their projected "money saved" is with the new prices.
@poppinc8145
@poppinc8145 Год назад
They're reinvesting that saved money to buy new equipment. Should have been obvious if you watched the second half of the video.
@bngr_bngr
@bngr_bngr Год назад
They raised the tip amounts. This cost cutting move is to shrink cost not revenues.
@MintakaSaiph
@MintakaSaiph Год назад
Failure to detect or recognize sarcasm is a sign of dementia and other diseases of the brain
@hyakushiki23
@hyakushiki23 5 месяцев назад
Sounds like they did an internship at mcd
@jeffbarney1941
@jeffbarney1941 Год назад
At no time was it mentioned that the employee's salaries would increase or food prices would decrease. Expect raises and bonuses for those who implemented and signed-off on these changes!
@gus473
@gus473 Год назад
Well, yeah. Some things don't change..... ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯
@qrr857
@qrr857 Год назад
one could argue that the staff will see increased wages through bigger and more frequent tips
@kaseyc5078
@kaseyc5078 Год назад
At least prices won’t increase
@timetraveler9218
@timetraveler9218 Год назад
​@@qrr857nah Don't tip
@gabrieldsouza6541
@gabrieldsouza6541 Год назад
these changes reduce the amount of work that employees do for the same wages. it makes no sense that they would increase wages while reducing the amount of tasks the worker is doing.
@cirebackwards1
@cirebackwards1 Год назад
Can't wait for lower prices!
@CommissionerLofi
@CommissionerLofi Год назад
Lol idk if that's gonna happen :(
@erindreams5610
@erindreams5610 Год назад
Nope, they are trying to save money so they can pay a living wage to someone without a degree and no ambition to advance in life.
@danieldacruz5688
@danieldacruz5688 5 месяцев назад
⁠@@erindreams5610 and if there wasn’t workers with no degrees and no Ambition the whole restaurant industry would collapse capitalism needs a base of “uneducated workers with no ambition” to survive
@hoilst265
@hoilst265 4 месяца назад
That's right. You can't wait for something that will never happen.
@roryh2241
@roryh2241 Год назад
I’ve been to Chili’s twice. One time before a sports event when we were in a hurry, one in college for a friend’s birthday. All I remember is the food was fine but it was always way more expensive than would make any sense when you include a tip
@derikstinson667
@derikstinson667 Год назад
Taco Bell is $30 just for me, that’s almost double Chilis.
@cosmicyoke
@cosmicyoke Год назад
3:40 I used to be a dishwasher at a chilis and the baskets were easy to wash but soooooo pointless to have, just put it on the plate lol sure it might look cool in a basket but most people arent gonna care especially if they already downed 4 margaritas lol, plus it saves a lot of time in the kitchen not having to use a basket or call out for the servers to bring them, especially since fry side is already a nightmare. The OG crispers being gone sure its a shame but it also is worth it since we sold so little, you would be surprised how little we sold compared to the crispy crispers, not to mention the fact that the OGs took a little more care to make, so it wasnt really time efficient either. The other thing people dont realize is that chilis operates ghost kitchens too, so some of the sauces that are "gone" like the mango habanero are still available technically.
@johnfryberger9849
@johnfryberger9849 4 месяца назад
sorry bud their margaritas are nasty most people only drink one if that their chicken fingers are sometimes juicy and most of the time, they are so dry that you have to have some kind of dipping sauce, or you can't eat them for being too dry.
@cosmicyoke
@cosmicyoke 4 месяца назад
@@johnfryberger9849 no need to be sorry, i never bothered trying them. i figure people just take them to get tipsy haha
@KoalasAreBurrs
@KoalasAreBurrs 3 месяца назад
The fact that feeding two people with drinks is like $80 at Chili's is why people aren't going, not that a burger takes 5 minutes. 😂😂 Delulu
@LGM2000x
@LGM2000x 3 месяца назад
McDonald's has been doing this for literally decades. I will say, we went chilli's for the first time since the pandemic and we had some of the best service I've had in years.
@theRealSara
@theRealSara Год назад
Only way I’m going back is if they bring back the original crispers!
@bngr_bngr
@bngr_bngr Год назад
I think I had stomach issues when I ordered that dish.
@Ahglock
@Ahglock 5 месяцев назад
Same.
@unguidedone
@unguidedone Год назад
wow you improved your video editing style and you managed to upload a video without pointing a camera at an apple products or gui very impressive
@hdaviator9181
@hdaviator9181 Год назад
The tempura breaded chicken crispers where my favorite.
@Ahglock
@Ahglock 5 месяцев назад
They were so good.
@magnusdidafewthingswrong7976
@magnusdidafewthingswrong7976 4 месяца назад
Same. I haven’t been back since they got rid of them either.
@brendanfernandez8744
@brendanfernandez8744 Год назад
I noticed this about a month ago we went and it was the best experience I’ve ever had at a chilis. It was faster service and the food was so good. It didn’t taste like the appetizers were fried three times over after sitting out for awhile. Very cool they’re doing this stuff
@MangoMotors
@MangoMotors Год назад
Thank you paid NPC
@dickriggles942
@dickriggles942 Год назад
Liar
@Backyardboogieman
@Backyardboogieman 5 месяцев назад
Chilis is a great deal and food is good enough. My family enjoys our meals there.
@JemGTheSpaceman
@JemGTheSpaceman 5 месяцев назад
WHACK the tempura crispers were fire!
@PoeLemic
@PoeLemic Год назад
Eating out at restaurants is such a joke now. It's become TOO EXPENSIVE, and I learned how to cook better during Covid. So, for me, I'm not going out and spending $13 - $20+ bucks for simple burger. I'm going to cook at home for around $1.50 or $2.00 bucks for the best burger that you ever had. And, for us, we haven't eaten at one restaurant since before the Pandemic.
@sidwell92
@sidwell92 7 месяцев назад
13-20$ for one burger? Are you sure that's the current price?
@ascendingrules
@ascendingrules 5 месяцев назад
Going out to restaurants was a really fun experience when we had our dog. We'd go for a long walk and sometimes Brisco would lead us to the pub downtown, or to the bbq joint in the next town, or a bit further to the Mediterranean restaurant where the grumpy owner always brought out a dish of pulled chicken just for him. During Covid, we kept it up to help our local restaurants survive. It was also nice that suddenly we had 10x as many restaurants willing to seat us outside with a dog. We have a lot of wonderful memories of how well Brisco was treated by these small restaurants. I'm a much better cook now... my family even prefers my pizza to any restaurant... but we still try to support a local independent restaurant once/week. Chili's though... the quality plunged around 2000-2005, and it went from my favorite lunchtime burger to one of the worst.
@stoundingresults
@stoundingresults Год назад
Everytime I hear "Chili's" I think about that ....I want my baby back baby back ribs commercial. -BARBEQUE SAUCE
@johnm1619
@johnm1619 4 месяца назад
I went to the original Chili's on Greenville Ave numerous times in the 80's. The menu was simple and the food was so much better
@killercan10
@killercan10 5 месяцев назад
So...their approach is to turn into a sitdown McDonalds? Those automated grilles are what is literally found at a McDonalds (and other fast food franchises). Sounds like Chili's is about to go from bad (which it always was) to worse. They opened one near me, 10 minutes from my home pre Covid. It closed pre Covid, it was open for a whopping 8 months. Was a brand new building too.
@Daniel-es9dq
@Daniel-es9dq 2 месяца назад
Tempura breaded chicken was awesome. It was why you ate at chili’s . 😢
@nicholasbyram296
@nicholasbyram296 Год назад
It is difficult to imagine the sophistication of taste that would sit-in casual dine a burger and quibble between a 2 and 5 minute cook time.
@nbptpilot
@nbptpilot Год назад
Classic response to labor inflation.
@manhoosnick
@manhoosnick 2 месяца назад
Looks like Chilis C-Suite discovered what Kaizen is.
@jakegauger7012
@jakegauger7012 Год назад
These are the things that make chain restaurants suck, at scale. Efficiency improvments over time and at scale will improve many things. The key here is over time, be patient and when leadership turnover inevitably happens they need to continue the effort.
@huberhg
@huberhg Год назад
This sounds great... for local dinners.
@hellskitchenkritterandfrie3372
Traffic is still down cuz their food keeps getting worse. Also, why is the WSJ reporter eyebrows immobilized???
@itr0863
@itr0863 5 месяцев назад
Actually tried that smash burger the other day. It was actually pretty good. Notice how chili prices are cheaper than some fast food prices now.
@brent7368
@brent7368 5 месяцев назад
Their double bacon ranch burger is insanely good. It's been incredibly consistent.
@itr0863
@itr0863 5 месяцев назад
@@brent7368 ill try it next time! I hope places like five guys realize how ridiculous their prices are
@counterfit5
@counterfit5 4 месяца назад
​@@itr0863you can watch your burger get made at Five Guys
@Kerrsartisticgifts
@Kerrsartisticgifts Год назад
They discovered the old George Foreman Grill. I just bought a new one myself.
@Kara_Kay_Eschel
@Kara_Kay_Eschel 5 месяцев назад
I was thinking the same thing
@andrew3224
@andrew3224 3 месяца назад
Except they spent a fortune on it
@kjmenendez
@kjmenendez Год назад
Only thing I loved at Chili’s was the Chicken Crispers… that’s one thing they shouldn’t have changed, that’s what set their tenders apart from every other company.
@vinstinct
@vinstinct Год назад
I've never had them and i haven't been to a chili's in over a decade. The only thing I hear people talk about is how they missed the chicken crispers. Apparently they seemed very popular.
@dickriggles942
@dickriggles942 Год назад
Yeah, they're finished. They even have corporate lackeys claiming no one ordered it when everyone complained about them taking it off on social media.😂
@kairi4640
@kairi4640 Год назад
Yeah I was wondering why the crispers tasted different. Glad to know that I wasn't imagining it.
@RonJDuncan
@RonJDuncan 5 месяцев назад
I'm with you on that. It was also one of my favorite items and is one of the only reasons I'd ever go to Chili's. On the other hand, I've also been to culinary school and the topics as to the whats and whys of a restaurant make all the sense in the world to me. The profit margins in restaurants can be pretty low. At the end of the day, you still have a business to run.
@Ahglock
@Ahglock 5 месяцев назад
@@RonJDuncan Sure trimming down to one style of crispers made sense. Choosing to keep the one that is sold at every other chain was the mistake though. Keep the one that is different so people who like strips have a reason to choose you.
@anarchodandyist
@anarchodandyist Год назад
You know there is an acronym for this called QSR that fast food restaurants have been doing for more than 50 years.
@gmarefan
@gmarefan Год назад
I am not going out to eat because it's too expensive, not because of speed or option, or covid.
@cliffordchristensen1439
@cliffordchristensen1439 Год назад
Stop going to chain restaurants. Support your local businesses that are focused on people not profits.
@richardchildress9031
@richardchildress9031 3 месяца назад
IF AN ORDER COMES IN AND THE FLAT PLATE IS ALREADY DOWN, LETS SAY IT JUST WENT DOWN, YOU WOULD STILL HAVE TO WAIT 2 MIN TILL IT WAS FINISHED, THEN START THE NEW ORDER, THUS STILL MAKING IT OVER 4 MIN TO MAKE A BURGER
@michaeljohnson4344
@michaeljohnson4344 5 месяцев назад
4:09 "Dill not dirt." Got it.
@bthink3610
@bthink3610 Год назад
These video reminds why I should stay home and eat
@dabaddestdj2010
@dabaddestdj2010 Год назад
Sooo chilis turned into McDonald’s 🧐
@FollowTheJohn
@FollowTheJohn 5 месяцев назад
Chili’s used to be great in 1981. There were only 2 stores and had a one page menu.
@CITYBORNDESERTBRED
@CITYBORNDESERTBRED Год назад
RIP Chili’s
@BitzLeon
@BitzLeon 2 месяца назад
Sure, chillis isn't popular because it's not efficient enough that's what people want.
@lettucesalad3560
@lettucesalad3560 Год назад
Sometimes I cook my own burgers for 10 minutes... oh the lifestyle!
@CommissionerLofi
@CommissionerLofi Год назад
Making Chilis like McDonald's cool.
@Nightsd01
@Nightsd01 Год назад
I’ll never go back to Chilis until they bring back the cheddar cheese bites.
@stacysilverman6366
@stacysilverman6366 5 месяцев назад
"So the restaurant reduced the menu by almost 20%, going from 92 items to 73." That's more than 20%.
@joshmore7175
@joshmore7175 5 месяцев назад
McDonalds has been doing this to their burgers for at least 30 years?
@sanewtech
@sanewtech 5 месяцев назад
Their burger meals are a better value than most Fast food burgers.
@ceooflonelinessinc.267
@ceooflonelinessinc.267 Год назад
Thanks WSJ for this free infovideo.
@andrewsantos2570
@andrewsantos2570 5 месяцев назад
As a consumer I will say right now that speed of service trumps nearly anything I could like or dislike about a restaurant. If I can get something quickly and efficiently I’m willing to sacrifice it being good on every other category even though I really shouldn’t have to.
@KorduYT
@KorduYT Год назад
Soo...Chilis is becoming McDonalds slowly, gotcha.
@MrSubsound90
@MrSubsound90 5 месяцев назад
I can't remember the last time I was at a chili's...I was at red lobster in more recent memory.
@cyclopsvision6370
@cyclopsvision6370 Год назад
Cooking a beef pattie on both sides at the same time is not new, McDonalds has been doing it for the past 20 years
@mmadchef808
@mmadchef808 Год назад
Longer than that…I was there lol
@natehaas1346
@natehaas1346 5 месяцев назад
Whoever’s in charge of growth @ chilis getting the bonus of their lifetime
@shibainu6087
@shibainu6087 Год назад
Hasn't macdonalds done this for decades?
@robelliott8265
@robelliott8265 Год назад
Yep. Since at least the early 90s
@gustavofring-thechickenman
@gustavofring-thechickenman Год назад
Yep this isn’t new
@900stx7
@900stx7 Год назад
The video never claimed it was new, just faster.
@chasecars1savelives
@chasecars1savelives 5 месяцев назад
You just know they paid some consulting firm millions of dollars just to be told “Be more like McDonald’s”
@lerxst7050
@lerxst7050 5 месяцев назад
McDonalds has been doing burger press (clam shell) thing for about 30 years. It was coming in when I worked there as a 15 year old...
@taaltrek1
@taaltrek1 5 месяцев назад
Honestly, you can get a burger, drink, fries, and a bowl of soup for $12 and it’s really fast. It’s a good really affordable date night for me and my wife; and the food is equal to everything else in that price category.
@jamesf7602
@jamesf7602 Год назад
Yeah anyone wanna point out that McDonald's has been using these " Clam Shell" grills since the late 80's early 90's???? This is nothing new in the industry!
@dickriggles942
@dickriggles942 Год назад
Probably explains why the quality is horrible
@Jortdf534
@Jortdf534 16 дней назад
1:39 and this is why I don't go back to Chili's. They decided to get rid of the best thing on their menu to make boring crispy tenders just like every other restaurant. Those tempura battered tenders were unique to Chili's they should've never ditched them
@bobbyhennessy1017
@bobbyhennessy1017 Год назад
But you see, The issue is the OG Chicken Crispers are an institution, It's the ONLY good chicken strip
@ColtonBlumhagen
@ColtonBlumhagen 3 месяца назад
I'm not sure how important efficiency is in a sit down restaurant.
@Footsloth
@Footsloth Год назад
basically, Chili's becoming McDonalds?
@LostandFoundTravel
@LostandFoundTravel 5 месяцев назад
Remember when restaurants MELTED the cheese? The bar for melting American Cheese is already so low.
@kknn523
@kknn523 Год назад
The company hasn't heavily focused on utilizing technology to improve the quality of service, quality of product. Machinery could be doing highly 'precise' and 'complex' processes that replicate what highest quality chefs do,. In very short time. That would also increase sales, and boost brand experience. Something that they haven't done, which is money left on the table.
@burlymugg
@burlymugg 5 месяцев назад
Chili's rules. Good vibes.
@loosapalooza398
@loosapalooza398 3 месяца назад
I remember when the southwest eggrolls became like a third of the size one day 10+ years ago. Menu was revamped to some quasi bbq joint fare instead of southwest inspired. Went there all the time. Haven't been back since.
@claytoncollins1624
@claytoncollins1624 Год назад
I am gonna be honest I miss the old Chicken Crispers SO MUCH! But still love chili’s
@nygreenguy
@nygreenguy Год назад
New ones are trash you can find literally anywhere.
@subversivelysurreal3645
@subversivelysurreal3645 Год назад
“Casual dining…?”(😳…🤣)
@mattypants
@mattypants 5 месяцев назад
These things are pretty cool. Looking forward to more restaurants moving to this sort of stuff. The more automated the kitchen, the better.
@gmfitzg
@gmfitzg Год назад
Ever since they got rid of my Fajita Pita & side of Queso for my fries I haven't been to Chilis in over 10 years. Sad because I used to go at least once a month or more
@bcbock
@bcbock 4 дня назад
I don’t eat there, but I applaud their efforts to streamline. But I feel the pain about menu cuts. I used to eat at PF Changs. But they also did massive cost cutting of their operations, including cutting many of their dishes. Last time I went there, there was nothing I wanted to eat. So it is very possible to cut your menu too far. PF Changs has forgotten that it competes against GOOD Chinese American restaurants with diverse menus.
@misterbeeps
@misterbeeps 3 месяца назад
"I want my baby back baby back baby back ribs" -Michael Scott
@theoriginalchefboyoboy6025
@theoriginalchefboyoboy6025 Год назад
I'm especially impressed that they put little computers on the tables so a person can order food and drinks without involving a waiter, it only needs a food runner to bring it to the table, and then you can pay with the tabletop computer also so no waiter is needed to run your credit card, so now you don't have to leave a tip! Brilliant!
@arizonahd
@arizonahd 5 месяцев назад
I agree with eliminating the metal baskets for fries, totally unnecessary.
@jeremyd.2156
@jeremyd.2156 5 месяцев назад
it makes the fries steam themselves, horrible
@The_Lincoln_Penny
@The_Lincoln_Penny 5 месяцев назад
This is what happened when you allow bean counters to enter the kitchen. It’s very simple ……… If you put more love in the food, people will love it.
@testattestdotnet
@testattestdotnet Год назад
Remember when Chili's advertised their big mouth burgers as "monuments to inefficiency?"
@Sas-ym4gg
@Sas-ym4gg 5 месяцев назад
Bro chilis burgers have been on point, so sounds like it was a good move for quality and consistency too
@JHEntertainment98
@JHEntertainment98 5 месяцев назад
I don’t get why Olive Garden is so high, there are so many better Italian restaurants out there especially if you live in a decent urban area, Applebees is great I do love them, Texas Roadhouse as well I love their steak as well as their rolls and the cactus blossom is a stellar appetizer.
@bakerman10
@bakerman10 Год назад
Love Chili's!
@DrakeLovett
@DrakeLovett 4 месяца назад
"Annoying certain customers by taking away certain items is worth the risk because we make more money that way." (paraphrase) And this is why I don't go to chains. It's all about profits, there's no love; you either make more money and serve more people, or you lose. Local shops don't have to contend with this sort of min-maxing because it doesn't make that much of a difference, but it's very noticeable to a multi-national chain, like how American Airlines saved something like $1M by removing one or two peanuts from each package, it's just silly. It makes sense, but it's silly.
@ronan4442
@ronan4442 Год назад
mcdonalds has had this for over a decade
@bngr_bngr
@bngr_bngr Год назад
Yeah and they charge over $10 for a combo.
@VortexMagus
@VortexMagus Год назад
this is an interesting idea but I've never been to a chilis that was so crowded and had such a line out the door that saving 2 minutes on flipping burgers would have made any material difference in sales... I expect they're just going to use these changes to fire more people and force the fewer remaining employees to take on more duties. I'm sure it'll be nice for corporate profit margins but I'm not sold that this will be best for society as a whole.
@Puddingskin01
@Puddingskin01 4 месяца назад
I hope that robot is being paid a living wage.
@emmaramirez4330
@emmaramirez4330 4 месяца назад
it’s actually insane to think about how much money they’re saving in ways that sound incredibly simple and obvious
@mrfixitishere
@mrfixitishere 4 месяца назад
Im glad a chain realized how stupid portioning can be. I also can see during a rush that grill being more of a pain then a help. Your cooking a burger then a bus comes in and you can't start then for 3 min while the do nothing managers is yelling about the buses order.
@kingoffongpei
@kingoffongpei 5 месяцев назад
Cool, so now instead of getting mediocre food, we can get mediocre food but faster. I'm definitely going to start going to Chili's now!
@felyg31
@felyg31 5 месяцев назад
So it's basically a McDonald's now
@seismojones
@seismojones 6 месяцев назад
Chili's was my favorite casual dining restaurant 20 years ago but the food quality went down quickly and my wife and I stopped going. Watching this video, it seems like Chili's believes service and efficiency are what's keeping customers away. It's not. The food is bad. I still try it about once a year to see if it's getting any better but no luck on that front. Last time I was there - 5 or 6 months ago - I tried their chili burger. The patty was small and bland. The chili was so salty it gave me a headache. Maybe I'll try again in 2025 if they're still in business.
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