Inside the productivity-tracking tools companies use for remote workers

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Wells Fargo recently fired over a dozen employees for allegedly faking keyboard activity in an attempt to appear busy at work, according to a report from Bloomberg News. In light of that, Sanvi Bangalore, editorial intern with The Wall Street Journal, joined CBS News to discuss some of the tracking tools companies are now using to monitor their employees' productivity.
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Опубликовано:

19 июл 2024

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Комментарии : 118

@AladeenZ32 11 дней назад

Wells Fargo doesn't tolerate unethical behavior, yet they had to pay $3bn for opening millions of accounts without customer authorization.

@loose.cannon 11 дней назад

Correct. Do they think we are idiots and forget these things????!

@elchiconews7107 10 дней назад

Well Fargos had to pay for its mistake right? Well, if you're pretending that you're working has consequences...🤷🏽‍♂️

@penguin32383 11 дней назад

I work cybersecurity for one of the nation's largest medical providers, and we routinely scan all computers for unapproved software. I recently scanned for a common mouse jiggler program, and was not surprised when it was found on most of the executive's computers. It was far less common on computers of entry level workers.

@GandalftheWipe 11 дней назад

Entry level workers are the ones doing all the actual work.

@kentstallard6512 11 дней назад

No surprise.

@kalasue7 11 дней назад

It’s because they their whole job is to make sure other people are working, and they are so lazy that tracking keystrokes is the only way to track productivity that they can come up with. You know they are not actually fixing any of the companies problems or actually talking with their employees to see which ones are properly doing their jobs.

@user-fq8zg6ow4e 10 дней назад

My boss is on Microsoft teams (Green checkmark).from 7 am to 8pm...never once goes on away.... hmmmmmmn

@Jeazyy87 11 дней назад

Wells Fargo doesn’t tolerate unethical behavior, ain’t that rich…

@jesseurizar7146 11 дней назад

Hahahah hilarious

@sbkpilot1 11 дней назад

Unethical behavior is Wells Fargo's trademark, how dare other infringe on this patent

@mason96575 11 дней назад

I burst out laughing when they said that 😂

@KathleenWestUSA 11 дней назад

@@mason96575 ME TOO

@lisajoan6888 11 дней назад

If someone isn't doing their work it will eventually show in their productivity. I totally relate to the concept that people work in different ways to achieve the same result - as long as you're providing output and meeting deadlines, companies should not be tracking employees. It reduces employee morale.

@Himmiefan 10 дней назад

Exactly.

@brianmaier7529 11 дней назад

Wells Fargo claiming that they don't tolerate "unethical behavior" is hilarious

@Muggle1983 11 дней назад

I love how this girl said "alot" of remote workers are using this with absolutely no basis, and their own on-screen graphic said 8% , That is NOT a lot

@waskanoradlaski 11 дней назад

"Fingering the keyboard and mouse" is a new way to track work productivity, not reading or reflecting to produce results. Bravo! 🙄

@Himmiefan 10 дней назад

Exactly! They should be more focused on work completed well and on time.

@ropro9817 11 дней назад

How dumb are American companies that they are using mouse movement as a proxy for measuring productivity? 🙄

@TheLadyaec 6 дней назад

Not by task completion at all.

@mauricioangulos.2830 11 дней назад

Spying people is wrong and unethical, there is no excuse for monitoring people without their consent, period.

@user-fq8zg6ow4e 10 дней назад

1000000000%

@Gabriel-xq6tn 9 дней назад

Hacking someone and keeping it as a secret. That's not ethical hacking, it's an offence. They should disclose all the activities they can monitor someone, how, why and when.

@topendbailey6915 11 дней назад

Doesnt tolerate it? but didn’t they just pay fines for being unethical?

@speerrituall1 11 дней назад

Exactly

@thanosianthemadtitanic 11 дней назад

yea them and jo Morgan for zelle

@notyou1178 11 дней назад

People are not robots we aren’t designed to type nonstop without breaks it’s very unrealistic to have to monitor keystrokes and activity. As long as the main objectives of the task is completed there’s no need to monitor grown adults like children

@Gabriel-xq6tn 9 дней назад

True. The trap of remote works

@arunbenny808 11 дней назад

Corporations not tolerating unethical behavior… was that supposed to be a bad joke? Are workers really not aware of how little they make compared to how large the company profit margins are???

@sakinastraveldiary4562 11 дней назад

Try paying your staff fair wages for the amount of work you expect out of them.

@Ausf 11 дней назад

The real problem is that people are paid for their time, rather than productivity, so they're forced to pretend to work once their actual work is done. Paying them more would change nothing.

@amirsadeghi9888 10 дней назад

what is a "fair wage" ? that unknown liberal Democrat socialist concept, is a billion trillion gazillion dollars enough for you?

@dmitriyapak 11 дней назад

If there's no way to track your employee productivity other than look at mous movements means there is no productivity. The whole office industry is getting exposed, no real added value

@Jeffero28 11 дней назад

Just like the execs and management with their endless zoom meetings. Lets schedule 10 meetings this week to discuss ways to boost productivity. Truth is most people have to "make work" to fill in their 40 hours. Could be solved by letting people work less hours, say 34-35 hour weeks or 4 days work weeks.

@user-fq8zg6ow4e 10 дней назад

There really isn't... it's true ... we need to start thinking of work differently ...9 hours at a computer means nothing... with technology today, we can accomplish 9 hours of work in 2 sometimes

@residentevil4life 11 дней назад

im sorry but I LOVE they invited an intern to hold the interview, that's how you know your internship is really good.

@maximilian9295 11 дней назад

The thing is. In person, you work slow and get less work done because of management. At home you can finish faster so there isn't a lot left to do, but people don't understand that.

@Tortilla.Reform 11 дней назад

This editorial intern seems like a corporate shill considering how she’s framing things. She repeatedly refers to it as “taking advantage” of the privacy and freedom you get from working from home, but people like her never even consider how Employers “take advantage” of their employees time and money for commuting in to work

@neoneherefrom5836 11 дней назад

wtf iz u even sayin bruh

@kentstallard6512 11 дней назад

Exactly. Wells Fargo should've been shut down by the government.

@87Otter 11 дней назад

Are we in grade school? Why do you need to supervise an adult that is helping you make millions

@Bradimoose 11 дней назад

I just put a book on my spacebar and it keeps my light green.

@beanbon666 11 дней назад

Add in a gps on top to make sure they’re working at their home and not at an island lmao

@o4saken1 11 дней назад

This is a result of lazy management and leadership. Find better measures of productivity. Don't wrongfully punish employees for not being clicking within an arbitrary time frame.

@maureenogorman8740 11 дней назад

The days I produced the most were usually the ones where I did the least typing. I wasn't hired as data entry person but as a knowledge worker. Some times the whole day amounted to writing one. New line on an excel macro others I wrote 50 slide PowerPoints that no one would ever read.

@eddiebm4701 10 дней назад

I often find project management challenging because I sometimes have to wait 2-3 days to receive the information I need to continue with my work. Most of the time, I have to find other ways to stay productive, such as using my creativity or finding free training opportunities.

@tscoff День назад

Good managers don’t need tools to track their employees productivity. Good managers who communicate with their employees know what the employees are working on and how much they’re accomplishing.

@mason96575 11 дней назад

She starts every sentence with “yea”

@seriejohnson698 11 дней назад

Hmmm, Yea she sure does. Lol😅

@ElisandroDeLeon 11 дней назад

I noticed that. Annoyed me lol

@MGuidry-oh1dv 11 дней назад

Yea, she did.

@kyledennis2564 10 дней назад

typical party girl behavior

@uriituw 10 дней назад

She also said "softwares".

@music-dj4br 11 дней назад

No matter how civilize the society is, people can't trust others. The more rich they are the more distrust they become

@user-fq8zg6ow4e 10 дней назад

And the more rich they become the less work they do

@TheWinteste 10 дней назад

this propaganda. if people get the work done.... thats what their contract is about

@nj2mddude205 11 дней назад

We had a program on our laptop that would track keyboard strokes. If you weren't stroking, a light would turn on and the time "away from your laptop" was tallied. Soon afterwards, you'd get a call from your boss. But, if you were in the office and this happened, the boss wouldn't call.

@KeithMorrisonSr 11 дней назад

Congratulations on your first interview. As a constructive learning opportunity, please go in and audit how many times you say “yah” and where you use it. Once or twice maybe but I think you will agree, you have over used it. I get it…this is your “I am nervous indicator”. Be confident…you are being interviewed as the expert on the topic. UMs and YEAHs don’t telegraph confidence. You’re going to do great the more practice you get!

@kentstallard6512 11 дней назад

...and...don't be a shill for greedy unethical corporate executives.

@seriejohnson698 11 дней назад

Well, she probably got hired with all those hmmm, yeahs. Lol😅

@SaiSrikarP 11 дней назад

Hiring when share price is up and firing when its 10 bucks down is also not tolerated and unethical from organizations. Its on both ends.

@Maybe1Someday 11 дней назад

Do they remotely know if you're lit?

@skyak4493 11 дней назад

Wells Fargo doesn't tolerate unethical behavior, THEY DEMAND IT!!!!

@BeaulieuTodd 11 дней назад

I’ve used caffeine for years to keep the computer unlocked. It’s an app. Regardless of what I’m doing, I don’t want to have to log in after using the bathroom or running to get lunch. WFH. I do calls in the iPad often. Anyone who does a lot of calls… no need to be standing in front of a headset port.

@michaeln.2383 11 дней назад

What if someone has to use the restroom?

@MGuidry-oh1dv 11 дней назад

They need to track that too

@user-fq8zg6ow4e 10 дней назад

Not allowed

@Gabriel-xq6tn 9 дней назад

You should also provide your remote employee with a customized remote office setup and all its resources. The employer needs to pay for that small office space in my house while doing their work.

@jakmere 11 дней назад

People taking advantage of their privacy? That's unacceptable?

@TheLadyaec 6 дней назад

If you make the deadlines and hit the quota what’s the point of busy monitoring?

@crush9197 10 дней назад

My factory added 32 new cameras to keep an eye on us. I just sit down and they see that I know the job well enough that I don’t need supervision so they added lead duties when there isn’t one in my job description. I’m like so I mastered my job and now you want to force me to watch the people under me with the same title.

@TheLadyaec 6 дней назад

Ppl be on their computer in the office even more idle.

@MikeyCarter1974 11 дней назад

I had a boss try to use pidgen (IM client) online status to see if we were working. I have 5 computers in my home office. I kept asking how she's tracking which computer I'm actively on? Especially since the client as only installable on one of the computers at the time.

@jonasbaine3538 11 дней назад

You have 5 different company issued laptops? Or 1 and 4 personal ones??

@MAG320 9 дней назад

If your work finishes early, what is there to do?

@johnniemcbride2772 11 дней назад

There are USB mouse jigglers. They are sold to "send false mouse movements to the computer to fake out the screen protector." They can be set to send a message in various patterns.

@phoenixvette 10 дней назад

We're not taking advantage of remote work, we're fighting against a system that overworks everyone way more than they should, we're fighting for work life balance. I will never work for a company that is time oriented. Human progress is goal oriented, greed is time oriented. Is the project done by the deadline? Then leave us alone otherwise.

@aerohk 10 дней назад

Good job to the intern

@maiiabakhova2474 10 дней назад

While people work on site they spend no more than 5 hours on actual work. Employers push them to overwork if they want more. They should use different metrics to measure productivity.

@profitpurpose 11 дней назад

doesn't even need to be a turntable. More sophisticated ones jiggle electronically

@anye76 11 дней назад

Unethical behavior from Wells Fargo, lol 🤣😂😂🤣😂🤣 that's rich! My employer has been using a tracking tool that even screenshots what pages your workstation is on every 45 seconds, for the last 5 years. This was on remote and in house employees and contractors computers. Your breaks and lunch are built into this system but it's the way of the future now. Good quality managers know who the good workers are and who shirks their responsibilities. There is no need for these productivity tracking AI app bots. Pay folks a fair wage, quit micromanaging everything and they won't use jigglers.

@kentstallard6512 11 дней назад

Exactly. You've failed as a manager if you feel compelled to police your employees.

@maishesbeautiful 10 дней назад

why didn’t they say which spy software they’re using.. they only said what people used to finesse the system

@Mycescos 8 дней назад

Wells Fargo - and opening accounts without your customer consents is ethical ? Hmm

@user-fq8zg6ow4e 10 дней назад

If you get your job done why TF does it matter... when I worked in office for i hours a day , I got my work done in about 3 hours and had to pretend to be busy for the other 6... so seriously what's the difference

@unionash1 11 дней назад

Don’t people have reports to submit or actual work to complete or is it just me?

@uriituw 10 дней назад

The plural of _software_ isn't "softwares".

@sumthingmessy 10 дней назад

Wells Fargo lives by unethical behavior. They refused to pay us for reading new updates to our knowledge base which was a mandatory part of the job.

@eddyr1041 10 дней назад

If overbearing just work at office again 😅

@Ricocase 10 дней назад

Typing is thinking? What if some use other devices?

@jesseurizar7146 11 дней назад

Is the work getting done?? Yes okay who cares. No- okay fire them and get someone else. Tracking the mouse and keystrokes is dumb hahah

@johnbrowne2145 8 дней назад

Wells Fargo said it doesn't tolerate unethical behaviors. A quick google search suggest otherwise. 🤣 Seems like it could be promoted.

@bruincatjove24 10 дней назад

How is this even a news story? Smh

@irememberla6460 11 дней назад

Remote work is not the future, like self-scanning checkouts. All due to unscrupulous individuals.

@YouTh3r3 11 дней назад

A lot of work laptop shipped out to workers with locations enabled

@HipHopaaDoodle 10 дней назад

I wrote a super simple program in under 30 minutes that does this

@mason96575 10 дней назад

As did all of us who WFH 😂

@Wolfcamp555 11 дней назад

Usual suspects.

@europana7 9 дней назад

Yah … yah …

@Paul_425 11 дней назад

Mouse jiggler ftw 😅

@adorajones1518 10 дней назад

That anchor is foine!!! 😅

@kingachiever 10 дней назад

More like Wells Fraudgo !

@akinze3244 11 дней назад

😅😅😅😅😅

@XxXenosxX 11 дней назад

If you wouldn’t be able to get away with it in the office then why should you be able to at home? It can be overdone but too many people out there want to take the easy way out and not have any self reflection

@ammie-i5e 11 дней назад

Very cool! Thank you for your attention to detail! 🍓🌺

@kentstallard6512 11 дней назад

Bot

@neoneherefrom5836 11 дней назад

Ty to the lazy deceitful people out there forcing this micromanagement

@crazboy84 11 дней назад

Its not about being lazy or deceitful. I use mouse move because I dont have 40 hours worth of work to do in a week, if i dont move my mouse my laptop locks and closes my VDI causing me to have to log in to everything again to work causing an unnecessary workflow hurdle costing 3 to 5 minutes each time I approach my station. I have automated my job to the point I do about 5 hours of work a week and all performance objectives are surpassed. Should I spent 35 hours a week pretending to do work I dont have? If management wants to make me more 40 hours they need to give me 40 hours of work I cant automate, good luck Im an IT security engineer, automation is part of the job. Luckily my management does not micromanage because they are happy with results, and they also do not work 40 hours a week.

@neoneherefrom5836 11 дней назад

@@crazboy84 yikes it sounds like you’re soon to be on the chopping block

@kentstallard6512 11 дней назад

What about people who swallow corporate propaganda?