Glad I found this video! Replaced the filter today and when I put it back together the faucet dripped and the water level inside the cannister slowly dropped to half. Couldn't figure it out but per your video I did the "upside down fill" trick and now it's working normally again!
Hi dear customer! Thanks for your comment! For any concerns or questions, do not hesitate to contact us at support@123filter.com, at (678) 261-7611 M-F 8:30-5:30 EST, or at (470) 560-0012 M-F 8:30-5:30 EST (Messaging only) We are happy to help!
Hi there. Thanks for your comment! Our systems include a manual in the box. If you do not have it or if you have any concerns or questions, please kindly contact us at support@123filter.com, at (678) 261-7611 M-F 8:30-5:30 EST or at (470) 560-0012 M-F 8:30-5:30 EST (Messaging only) We are happy to help!
Great customer service. I've been using these for over a year now and just replaced the filter (though I should do sooner, I just can't afford that.) works great
Hi there. To filter out fluoride, you need a reverse osmosis system: www.amazon.com/stores/page/0FB3DBCC-BA3F-4772-9E6B-76098166F472?ingress=2&visitId=e8b9e83d-b814-4b04-89aa-715ee831c46c&ref_=ast_bln
Hi there. Please make sure to secure the hose with the nut as it is shown at minute 1:49. If you still have problems with the hose, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly guide you. We are happy to help!
Hi Jamie. I'm very sorry that the wrench was missing from your package. Please send your purchasing receipt to support@123filter.com and we will send you a wrench for free.
Hi there. CKC series and CT10 series should be replaced every 6 months depending on your water quality and consumption. For further concerns or questions, please kindly contact us at support@123filter.com, at (678) 261-7611 M-F 8:30-5:30 EST or at (470) 560-0012 M-F 8:30-5:30 EST (Messaging only) We are happy to help!
Hi there. I apologize for this inconvenience. It might have broken during shipping. Please, kindly contact us at support@123filter.com or at (678) 801-9308 M-F 8:30-5:30 EST// (678) 261-7611 M-F 8:30-5:30 EST to fix this as soon as possible.
