Integrating Azure DevOps and ServiceNow in 10 minutes Demo 

Hi Anita. Thank you for asking. I'll forward your question to our expert. ^Jantien

Did u get solution..if u got ..how did u implement it?

Thanks! 😃

Hi Ankita! There could be multiple reasons to those items not appearing in the system. The most common one is a lack of proper connectivity, i.e. incorrect credentials or insufficient rights. I would start with analyzing the logs to find the root cause. Hope this helps you resolve the issue! ^Denis

Hi. Out-of-the-box, only Stories and Epics are being created from ServiceNow to Azure. Please follow these 3 steps to enable this on a custom table: 1. To allow a record export to Azure, add the table on the business rule. Here's how to do that: docs.servicenow.com/bundle/rome-it-business-management/page/product/agile-azure-integration/task/allow-import-and-export-of-attachments-on-custom-table-maps.html 2. This is customization, but for demand, you need to add an extra field “external_identifier”. This is an important field as it links it to the work item ID in Azure. 3. Map the newly added “external_field” to System.Id. And there you go, now it should work :) Hope this answers your question! ^Kirztine

Hi Vitex. Thank you for your question. No, to my knowledge, we don't have a tutorial on that. But, I will run your question by the experts. Hope to have an answer soon! ^Jantien

Hi Vitex, You can achieve that connection between the ADO and Incident by using this Microsoft Azure integration in Agile Module application and enabling the Unified Backlog application in ServiceNow. With the unified backlog, each scrum master/product owner needs to manually create a visual task board and use the group associated to the Azure project we have set up in Microsoft Azure integration in the Agile Module. Any incident from the Triage board can be added on the backlog. Once added, it will automatically create a story in both Agile and In ADO. Good luck with setting this up! And let me know if you have any further questions :) ^Kirztine

“Microsoft Azure integration inAgile module application” is this any other third-party integration tool or its a plugin in ServiceNow?

@@snehasinga3172 Hi, It’s a ServiceNow application: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/ - Sue

Hi user, We need more context to be able to help you. You’ll need to provide which steps have you followed, which step is not working, and share any error messages you may get etc. - Sue

Hi Renan. Great to hear you like this video! I've forwarded your question to our expert. Hope to have an answer soon 😊 ^Jantien

Hi Renan. Azure DevOps has a set of requirements and assumptions when it comes to service accounts. Please refer to this Microsoft doc learn.microsoft.com/en-us/azure/devops/server/admin/service-accounts-dependencies?view=azure-devops#service-accounts for more info. Hope this helps! ^Denis

Great to hear, Simen! You're welcome 😃 ^Jantien

Thanks! We hope it has been useful to you. Have a nice day today! 😀 ^Jantien

Hi! I will have to forward your question to our expert. Not sure if he can answer it, because it might be an Azure-related question. But I'll check anyway for you! ^Jantien

Hi Keshpatel, Here is the answer to your question - Yes! It's possible, but the default integration between ServiceNow agile and Azure Boards only synchronizes basic tasks like Stories and Epics. For more comprehensive integration, we can help you out. If you're interested, we can schedule a call to discuss the details. This will help us understand the complexity, benefits, required efforts, and any license requirements.

Hello! Let me ask our experts. Will come back to you! ^Jantien

Here's the answer to your question: You need to make sure the value types you are integrating are matched. If you need some complicated data transformation you might want to introduce some custom rules that fit your requirements. ^Denis

Hello! Noted! I will discuss this with our professionals. ^Jantien

Hi! I'll ask our experts and get back to you soon. - Sue

Hi! I will forward your question to our specialist. Hope to have an answer soon! ^Jantien

Hi Hanz, Here's the answer to your question: based on the information, it's difficult to determine why your setup isn't working. If you followed all the steps and installed the required plugins, it should meet the prerequisites for configuration (as the modules will only appear after installation). Maybe the ServiceNow docs can help, there’s pages on setting things up, importing data and troubleshooting issues: docs.servicenow.com/bundle/utah-it-business-management/page/product/agile-azure-integration/concept/agile-azure-integration-overview.html - Sue

Hi Shabbirshaik, can you give us some more details about the issue?

Did you find out how to do that? At the 3:11 marker, when you try to go to the Azure devOps instance, I am stuck. It does not show up for me. What do I need to enable to view the option - Agile Azure DevOps Integration

The plugin is available from the ServiceNow Store: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/1.5.2?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dmicrosoft%2520azure%2520devops&sl=sh. Hope this solves your question! Let us know if anything ^Jantien

Hi Hetvi, You can use the one of the following: 1. Service account of the whole organization with all access granted. - Azure DevOps has built-in Roles and Permission to each application. In relation to the Microsoft Azure integration in the Agile Module, you can request for Collection Administrators role to be added to your account. Next, you create a personal access token with read, write and manage access for Work Items. - Once you have the role, use your account/email address and PAT as username and password when you set up the Azure instance. Hope this does the trick! ^Kirztine

Hi @@Plat4mation, Our organization follows a least privileges permission policy. "Collection Administrators" enables full access to Azure DevOps (God mode), whereas, the purpose of this integration only concerns the synchronization of user stories and relevant associated information. For instance, there is no need to create or drop a code repository, among many other privileges that this user does not require, neither should be granted. As such, security is blocking the integration. Being this said, could you please provide a minimal set of privileges required to establish and successfully maintain such integration?

Hi @@jhonnyInTube. We do not have an immediate answer to this question since it requires investigation. We always advise our customers to trust their vendors, since they are already exposing a great deal of their business critical data. Sorry we cannot help you with this. ^Denis

Hi Vicchris, yes, you need to perform certain actions from both ServiceNow and Azure DevOps actions. We are happy to help you. Please reach out to our experts via plat4mation.com/book-an-expert-call/ - Sue

Hi Mercy. We'll look into this. I'll let you know if we can provide this. ^Jantien

Hi Shabbir. I am going to ask our experts. Have you already read below answer from a previous question, as this might solve your problem too? ___________________ Out-of-the-box, only Stories and Epics are being created from ServiceNow to Azure. Please follow these 3 steps to enable this on a custom table: 1. To allow a record export to Azure, add the table on the business rule. Here's how to do that: docs.servicenow.com/bundle/rome-it-business-management/page/product/agile-azure-integration/task/allow-import-and-export-of-attachments-on-custom-table-maps.html 2. This is customization, but for demand, you need to add an extra field “external_identifier”. This is an important field as it links it to the work item ID in Azure. 3. Map the newly added “external_field” to System.Id. And there you go, now it should work :) ^Jantien

Hi Ashwini, I'll ask our experts and let you know soon ~ Sue

Hi Smita. ServiceHooks are configured automatically in Azure given that you have set up the instance correctly in ServiceNow. Also, don't forget to check the roles for the Service Account that you are using. If you're using a user with PAT, it should have Read, Write, and Manage access rights for Work Items. Hope this answers your question! Regards, ^Kirztine

Hi Kodi! I've forwarded your question to our expert. Hope to have an answer by Monday! ^Jantien

Hi Kodi, 1. Were you able to successfully connect the Azure instance? 2. Were you able to discover all Azure projects? If yes to both questions above, did you try to check the process mapping used by the project you are trying to onboard? - In the application navigator, search Agile Azure DevOps Integration - Select Azure DevOps Instances and select the instance. - Go to Azure DevOps projects tab and select the project you want to register or onboard. - On the project, open the process mapping associated with the project, and go to Table Maps tab. There you'll see that epics and stories are mapped. If there’s additional mappings you'd like to add, select Create New. NOTE: Make sure you are using/looking at the correct process mapping for the project that you are onboarding. Hope it'll now work! ^Kirztine

Hi Mercy! Let me ask our expert. Will come back to you asap! ^Jantien

Here's the answer to your question: Please see more info in this article: docs.servicenow.com/bundle/tokyo-it-business-management/page/product/agile-azure-integration/task/bulk-import-agile-azure.html ^Denis

Thanks for your question Abhijeet! I've forwarded it to our expert. Hope to have an answer soon! ^Jantien

Hi Abhijeet. Our expert says it is a plugin. You can see the full description of modules in use on plat4mation.com/blog/how-to-integrate-servicenow-and-azure-devops-in-10-mins/ Hope this answers your question! ^Jantien

Hi Pickachu! I will forward your answer to the expert. Hope to have an answer soon! ^Jantien

Hi Pikachu. Our expert says "This is not part of a regular integration scope. The solution might differ depending on the existing setup. This is something that our clients usually determine." Sorry that we can't be of any help here! ^Jantien

Hi, Yes! It is definitely possible. For more insights you can visit these pages: 1) plat4mation.com/servicenow-solutions/devops/ 2) plat4mation.com/wp-content/uploads/2022/02/Enterprise-DevOps-Reference-Poster.pdf We can help you link incidents and defects in the proper way. - Sue

The plugin is available from the app store: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/1.5.2?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3Dmicrosoft%2520azure%2520devops&sl=sh

Hi Amit, Have you tried to install this in your personal instance?

@@Plat4mation Can we install this in personal instance?

@@Plat4mation Please reply

@@kishorereddy9793 Hi. I've sent your question to one of our experts. We need to wait a little for a reply. Thanks for your patience! ^Jantien

Hi Rohan. I've forwarded your question to our expert. Hope to have an answer soon! ^Jantien

Hi Rohan. Create Mapping UI Action appears on the form under certain conditions. You can see the details by going into the UI Action “Create Mapping” in the UI Actions table. Hope this helps! ^Denis

Hello! This is the plugin you need: store.servicenow.com/sn_appstore_store.do#!/store/application/e17a2ce053433300807bddeeff7b1284/1.5.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%26q%3Dazure%2520agile&sl=sh ^Regards, Jantien

Hi! Thank you for your question. We're going to create this but you have to give us some time to make this video ;-) Will let you know once it's here! ^Jantien

@@Plat4mation Thanks.

I am new to Service now and seeking some guidance for integration between Jenkins & Service Now. I have gone through the documentation and came to understand some of the basic concepts for setting up the connection between Jenkins and Service Now. However , I have some queries related to this scenario. Currently , I am using the Jenkins Agents on which my pipeline is getting executed and the Jenkins agent is setup at On-Premise. I have couple of pipeline getting executed including CI , CD , CI/CD. Those pipelines are created using groovy scripts. Now , I am exploring if there is any API call that could be used in my existing groovy scripts to communicate with Service now. Below is my understanding and queries I need some guidance on : 1. To proceed with this integration , Do I need to Install the Service now plugin in my Jenkins Agent ? 2. In my scenario , I need my jenkins to communicate with Service now when required Instead Service now connecting to jenkins. For this I understand that I could use some API Calls but not sure of the API that can be used in the groovy script for achieving this. If there is any other configuration or alternative option I could perform for this type of connectivity then please suggest. Appreciate for your quick response on this.

@@kapilkaushal6178 Thanks for your elaborate explanation. Now we can help you even better :) I've forwarded your question to our experts. They'll make sure to either provide you with an answer here or publish a video in which we show you how to correctly set this up. ^Jantien

@@kapilkaushal6178 Can you send me your email address pls? Then I will hook you up with our expert directly! Or, alternatively, send us an email at info@plat4mation.com. Then we'll forward your mail to the relevant person. ^Jantien

Thanks for your suggestion. We'll look into it! ^Jantien