In order for our organization to maximize productivity, we must match the right people with the right jobs. Why? Because mismatched workers tend to have low job satisfaction, leading to absenteeism, higher turnover, and lower levels of productivity than those who are matched effectively. The first step to matching people to the right jobs is to determine what jobs we need to have performed and the qualifications needed to do the jobs (the job description and specifications). Then we can match employees to those jobs.
We need to start by showing how we design the flow of work and subsequently the jobs in our organizations. Workflows create the need for certain types of tasks to be performed within each part of the organization. Once we have identified those tasks, we determine how to connect those tasks into jobs-and we then design the resulting jobs in certain specific ways, depending on what our priorities are as an organization.
The way in which we put the organization together will depend on what we expect it to do; and that in turn will help determine the workflow. Workflow analysis is the tool that we use to identify what has to be done within the organization to produce a product or service. For each product or service that we provide in the organization, we have to identify the “series of tasks that need to be completed in order to take the work from initiation to completion.
Workflow analysis is a bit different from some of the other things we do-because we have to do it backward. The first thing we analyze is the end result of the process: our expected organizational outputs.5 In other words, we need to know what the customer wants from us. So we start our workflow analysis by looking at the end result. Once we identify the result we expect, we can then determine the steps or activities required to create the end result we’ve identified. Finally, based on the steps that we identify and the tasks that will have to be performed, we can identify the inputs that are going to be necessary to carry out the steps and perform the same tasks.
Job analysis is the process used to identify the work performed and the working conditions for each of the jobs within our organizations. Job analysis analyzes one small part of the workflow; and the results of the analysis will include duties, responsibilities, skills, knowledge required, outcomes, conditions under which the worker must operate, and possibly other factors.
10 сен 2024
