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So I worked for Apple during this time. Not only did they not tell the customers what was happening, they didn't tell their genius bars. I swapped many devices for slow down issues because our diagnostics said everything was fine and the battery was ok. It was later that we found out that our engineers knew then that a battery would fix slow downs, but never told us nor did they update the diagnostic software to let us know the battery was faulty.

I was one of the people who had their iPhone 6 slow way way down. I spent $15 and replaced the battery myself, and the phone went back to working like new.

The problem is, throttling the phones made mine unusable most of the time. This is not ok for a phone that was 1 year old at the time.

Both my sibling and I had the shut down issue during winter a few years back with our iPhone 6 Plus’s. It seemed to happen in the cold, because that’s when the shutdowns occurred for us. It got to the point where whenever we went outside, he resorted to keeping his phone as close to his body as possible, and I turned on my battery case, even if my phone was pretty well charged. I remember reading the articles about the shutdown complaints, and realising that my family and I were part of that group with the issue. That’s why when it came out that Apple applied throttling to phones with degraded batteries, I wasn’t surprised. If anything, it explained why my phone wasn’t shutting down as nearly as much. Though, it also explained why my phone would become terribly slow a minute or two before shutting down, meaning I had to turn on my battery case right then and there. Did it suck that Apple didn’t be more transparent about their fix? Of course, they should’ve let people know what was happening. But the people who decided to immediately start saying that their fix was “planned obsolescence in action” had no idea what they were talking about. I know what it was like to have to worry about my phone shutting down whenever I stepped outside for more than 30 seconds, along with the relief, the difference it made to take advantage of Apple’s $30 battery replacement programme. Thank you for covering this issue Rene, because what really happened needs to reach more people.

This also happened to the Note 4 which is why it was fined in Italy too. But of course no one talks about that even though Samsung came out throwing  under the bus. Even lied about it “We don’t throttle our phones” which is something that Apple didn’t do

Thank you for not trying to stretch your videos to over 10 minutes! I actively avoid videos that are 10-11 minutes long. A 9:59 long video warms my heart!

My iPhone 6S experience was interesting when I had mine, I could have a full battery, go for a 10-15 minute walk in the freezing cold and it would be dead by the time I got back home. To their credit Apple gave me a free battery replacement though.

If applications are updated ,they demand more processor power ,gpu, ram but the battery wears with time ,so I don't know why people don't get that

My htc m8 shuts down when the battery is below 50%.It happens if i open camera app,stream videos etc.

Another great (meaning highly informative) video. Thanks!!

You could drive a bus through the gap between "this" and "is vector" :)

My only issue with Rene's (and Apple's) argument is why did Apple slow EVERYTHING down? They could have just slowed down the power intensive tasks to prevent the phone from shutting down. I think they came to the decision to slow down phones with good intentions but then realized that slowing down all processes would generate more $$$ than just slowing down the power intensive tasks.

Jeez, look at how the woman @1:10 is fumbling to use her phone in one hand with a thumb that can't cross the keyboard, having to even stretch another finger from her coffee in the other hand just to hit the shift key! I wish the market would ease up on trying to use these phones as media machines that need massive screens, and let them be sensibly sized for phones.

As a current user of an iPhone 6 in 2021, I can still say this is real. Mine always dies on me at 15-16%. But I have decided not to upgrade to iP 13 and wait another year for (hopefully redesigned) iP 14. Gotta vibe with what I have :(

$500 million is chump chain for Apple. Never real affected my iPhone 6 but got a battery replacement for $29. Rumour has it the EU might force Apple to user-replaceable batteries in future iPhones. Wouldn't that be interesting?

Ok, so I have never seen your videos before.. But the part of apple wants more iphones out there, including alot of other statements, are really big afterconstructions.

whenever apple makes a mistake, say bend gate, antenna gate, battery gate or butterfly keyborad gate, they NEVER apologise and make sure customer faces ZERO net repercussions. this video seems like a convenient third party (non)apology where the intent is to try to clear apple of any legal culpability rather than pointing out that apple never mends its ways....

Hella inconveniencing is next level inconvenience

Can’t believe why my old iPhone 6 Just died after a night and the fact that NONE OF THE APPLE EMPLOYEES WILLING TO FIX THAT THEY NEED SERIAL CODE BUT CANT DISPLAY

A 6s Plus user here. I’m sure others had actual performance issues but when this was all happening, I kept my phone in low power mode which, amongst other things, cut the processor frequency in half. And yet I didn’t notice a change in performance. Might be different on a 6 Plus...otherwise, how dead would the battery have to be to cause a 60-90% decrease? Was the performance management itself buggy for some? I know sometimes people have had to restore an iPhone to make it not slow due to some bugs in the OS.

We are u planning or making a video about the MacBook Pro 15 inch display issue.

I would like the option of changing battery over slowing down phone anyday

This.... is Vector

@5:32 very good point

Thanks Rene. It's always fun to watch your show. I used to work with General Motors. They use "PPM", problem per million, different from well-known unit ppm. 1 PPM means 1 problem in 1 million. In another word, 0.0001% . General Motors treats it still a warning. But if it comes to 5 PPM, it's a big problem. They even consider a recall if it's over 10 PPM. I believe Apple does the same way. They may set higher standards than General Motors. I'm using iPhone XS Max, 6th-gen iPad and 2018 15" MacBook Pro. And I develop iPhone/iPad apps. I am basically OK with my current Apple devices but I noticed the signal reception of iPhone XS Max is not as good as iPhone 6S. Wifi is same. I am living in the Seattle WA area and was working next building from T-mobile (BTW, my iPhone is with AT&T). Some of my coworkers had T-mobile iPhones but same. I think it is caused by Intel chip. I want to see Intel vs QualCom comparison. I was traumatized by the videos about thermal throttling issue on the MacBook Pro. As soon as I launch VirtualBox, the temperature goes up to 100 degrees Celsius instantly and then throttle. I'm not happy about it and hopefully I can switch to 16" MacBook Pro with 32GB of RAM soon. My MacBook Pro at my work was 2019 15" MacBook Pro with Vega graphics and 32GB of RAM (not 16" model). But it caused tons of problems almost everyday and I was discouraged. Part of the reasons may be the security software installed by the company IT guys. I hope Apple would not go with their chip for MacBook Pro. I need to use Windows sometimes, too. Please let everyone know if Apple would choose such wrong direction. Thanks, Carl

I have an iPhone SE 2nd Gen model with the current latest iOS 16.6, and I still suffer random restarts even when doing simple browsing on Safai with no background apps opened, and the battery health is 84% Apple really selling faulty products which most experience but few gets listened to, since Apple is that much powerful to simply just silence someone. Apple has a GDP 3T USD, it’s almost defend its products like a sovereign country.

Thank you for this video. VERY informative and very well presented. SOOO helpful!!!

At least they support their phones for 6 years and I love that

When he said hella

we were seeing an issue in sending a simple text, initating phone calls seem to have a delay.....etc...when apple snuck in the battery / performance throttle in version 10. whatever, no mention of performance / battery etc.....so for the folks who got frustrated in how their device was working......They upgraded over it!! so to the ones who did, are due compensation of the cost they had to invest in an upgrade!!! PERIOD.....Lesson to learn for apple, be more transparent in your shenanigans......sometimes is about the customers need , and not your bottom line.....

You are so right! Apple has a strategy for years ahead and 500M is just a necessary step to pop this bubble.

I find it interesting that people can watch a ten minute video explaining this issue,and then write in the comments section “but it’s REALLY because Apple just wanted to make more money.” Oh ok. Renee didn’t make this video just to give you a place to post that comment. He made it to educate you.

Iphone 6? This would happen to my iPhone 4, it was useless.

Thank you. The eternal question. Find a problem and announce to the world and take a huge stock hit. Or quietly try to fix it and if unnoticed and successful, great. If subsequently noticed conspiracies and criminal theories explode. Your delving in are great, please keep it up.

Well, problem is... apple WANTED ME TO BUY A NEW iPad when I asked if I can get my battery replaced for iPad Air 2. You think Apple shouldn’t support device “this old”? How about they said SAME THING for iPad Pro 1st Gen, LAST YEAR? Seriously, if other tablets weren’t so shit, I would’ve switched to Android. To be fair, they do change battery for iPhones in Apple Store directly. So, I wouldn’t discredit Apple for iPhones, but iPad support like this is pretty unforgivable.

TaxGate: Pay fair taxes in Europe!

Can’t believe

I’m not supporting this. At all. I don’t care how well you explain it. I replaced the battery in my iPhone 6s and chose not to use the fix they added to the software to slow the battery down once it starts aging. That phone still works great. Other than having to charge it more often, it’s still really fast. This was very deceptive of Apple. At the very least, they should have given a short explanation as to what was going on and why, as you said towards the end of the video. But they saw their shares increase and the money rolling in from the sales of new devices and became greedy. If they weren’t caught,  still would have been doing this and getting away with it.

welp i guess i chose the wrong time to get an 8

Only benefit is for the lawyers.

just saw this news on fpt by John Prosser and Rene has already made a full-scale elaborate video on it. Really appreciate both of Your work. 🙌🏽

We can say that iphone 6S wasn't a huge SUCCESS, lol

A bunch of lawyers made money here, I was watching several media outlets talk about this yesterday and it was infuriating. Most of the pundits knowledge of what was really going on was abysmal but that didn't stop them from giving opinions on something they know nothing about. Several of them suggested that Apple should be giving customers new phones, it was sad and frightening at the same time.

Rene, you do such an excellent job of speaking the truth about Apple products. There are so many people out there that think iPhones and overpriced, inferior machines, and that Apple regularly creates planned obsolescence; this video proves that Apple doesn’t get the credit it deserves.

Good info 👍... Yep Apple messed up when it came to informing people what the problem really was. Apple gave in to the temptation of not letting any negative info out which looked like a cover-up whereas if they had been upfront with what was going Apple would have looked like a company solving a problem. Apple did fix the problem but instead of looking like the company that cared they ended up looking like a company that was forced to fix the problem.

the media made this a mess and people believe what they want to believe.

I’m still a firm believer this: Apple will screw the previous iPhone (previous year) such as say the iPhone 11 Pro Max from 2019 if you update from iOS 13 to iOS 14 and will make the iPhone 12 pro or pro max (whatever it be call) to make it seem worse and the iPhone 12 pro max to seem better. I have graphs showing my iPhone 8 Plus on iOS 11 day before I updated to iOS 12 and my battery worsened by a lot. Worse part is Apple doesn’t let you downgrade your iPhone to older iOS. I am staying on the old iOS my 11 pro max is on. They don’t add much features and security is fine (better than android I’m sure). Believe what you want, but I’m not sacrificing battery life for more emoji crap

Aren't you giving Apple too much benefit of the doubt when you say they didn't mean to throttle such a wide array of tasks? I think their developers are smart enough to be able to throttle only the necessary tasks (but they didn't). To me, it looks like Apple was trying to pull a fast one on uneducated customers and got caught red-handed. It's just, not all customers are well informed, so Apple was able to use cover up stories like the ones they gave to you and other people in the tech industry ("we didn't mean to throttle everything", "it was for the benefit of customers", etc)

Thank you for this. I never really knew the reason why the the phones were throttled down, I always believed the hype that apple did to get people to upgrade. Now I know what really happened.

I always changed my battery whenever I noticed it wasn’t charging well enough or running out too fast. I wish I would have known the option of taking the phone to an Apple Genius Bar and getting the battery changed. I live overseas in Japan on a military base and one of their computer stores on the base changed my battery to an off-brand, Non-Apple genuine battery. Currently, it is at 90% battery health but I know I need to change it; since I use this iPhone 6 for a back up phone in case my iPhone X is having service done on it. Thank you Renee Ritchie

this channel has become a classic mouthpiece for apple

Thank you for making this video, this is what I have been saying for some time now. Apple could, and should, have Handled it better but I think they did it for the right reasons. For me, the case is closed now. Apple got punished, they will pay the fine and people who have been affected by this will get paid. Every company has its floors. Let’s all move on.

Just send my 6s for batt rep. Hope it gets better.

Classic Rene; comes really close to saying something negative about Apple, but then can’t quite bring himself to do it...

TL:DW; One word: Communication.

They shouldn’t have apologized.

i hate to take apples side but this is just how batteries work, i mean come on you can’t seriously be crying because your 5 year old phone isn’t performing like it used to

Lol.

my GF and I had the slow down of both phones , and got frustrated, and upgraded within a day of each other, then apple erased the news of battery replacements at a discount, well.....a little late, we had already invested 1100 dollars each to .... 2 phones!! I feel I am due a refund or a voucher for the cost of the phone to spend on the Apple Store!! That I think I am being fair, and compensated.....

I'm sorry but there is no way in hell apple should have to pay for a class action law suit. Battery gate was mucked up by the media and got way out of hand. Love your videos!

It wasn't just iPhone's that shut off under high demand, back in the day my Note 4 would do it constantly once I'd reached the cycle limit, the only difference being that all I had to do was buy a new battery and problem solved. I missed the old days of being able to change out my battery willy nilly, until I got the 11 Pro, now the battery isn't even a thought.