Customers always come in and say..that there here for me to hook up that thing that tells you what's wrong with the car... what I really want to tell them is ..when you find that thing let me know I'll buy 2 of them.
This is a video that's spot-on the money, and long overdue. I have the Solus and Modus (both Edges) in my shop, both on 17.4. I had them both updated to 17.4 at the same time... and what a waste of money. The change was hardly noticeable on the Solus because it was fairly new and went from 17.2 to 17.4. But, when the Modus went from 16.2 to 17.4, it was like someone flipped the "SLOW" switch on. If I had it to do over I definitely would buy into another platform (probably an OTC Encore) for the same amount of money. Back in the days of the original Snap-On Modis, they did provide quite a few additional features with every update. Today you get the "Apple Enhancement" for your almost $1,000... which gets you nothing more than an incentive to buy the new model.
Just my two cents, but it seems they're trying so hard to have this omni-scanner that they forget that the main function is it being a scanner, they probably updated everything else and sacrificed the scanners capabilities. I hope they're listening. Next time Mike!
Great video thanks brother. I don't know what to say. I hate to see this happen that's a lot of money. I am for some reason thinking about the internal memory not being big enough. Keep up the great work see you in the next video thanks again brother
Thanks for the heads up! Harley... I know right!? Missing VW & Audi engine data for some vehicles, so you have to go into OBD Generic, missing component tests / info... yet Harley makes it into the mix. They've had 10+ years (for some of those vehicles) to get the info & put it in the tool.
First! Anyway you can adjust the touch sensitivity. Talk with your dealer about it. There was more added than you think. In 2018 with the right to repair memorandum they've added quite a bit. It would be nice if Snap On wouldn't invalidate my warranty on my Zeus if I upgraded the memory but being I had the extended warranty with updates as part of the Zeus package basically I can't improve the speed of my tool just by upgrading the memory, not the hard drive as 60gb is plenty with the SSD drive if you use it as intended and not a personal computer watching movies, doing social media, etc With that being said have you upgraded or checked if it could be upgraded if you're out of warranty? Memory upgrades speed things up. Also if the scan tool don't have a SSD hard drive ( no moving parts and easy to switch to with cloning software that's legal) I'd highly recommend it as you have no moving parts in a SSD allowing for more rugged work environment and less prone to hard drive failures.
I have an Autel, OTC, and just got my hands on a Modis Edge 18.4. Honestly, im not impressed with it. Both of the other scanners are easier to use and have a function viewer option, where you can see all available functions for the vehicle. Snap On has everything so spread out it takes forever to learn. Good video man.
On the Zeus the update works great on a 2015 Mitsubishi outlander sport I can customize lights and alarm system and have tons of by direction control. Love the 18.4. My fleet cars are 2013 and newer on 2018 Pacifica hybrid I can seen cells on battery pack and see data when batteries changing and discharge. Snap on allows you to look at tons of data. I can reprogram keys less entry system on Fords. You need spend more time playing with the scan tool with a newer car.
I updated my verus edge awhile ago to 18.4 never had any issues with my update. As far as the touch screen issues use the stylus and it's more responsive. Snap on scanners beats Altel any day of the week. Check you wifi and Bluetooth connection if your having lagging problems. I think your alone on that one Mike my scanner works flawlessly. Get the updates people it's always worth it if you can afford em.
Thinks I like about my verus... Attached labscope. Usually fast pids. Graphing is the best I seen so far. (want a autel to compare) Some tests work way better on American vehicles. But 60-75% of the time I grab my max go. Next scan tool will be an autel. I would recommend people buy a used verus only for some scope. Things like basic quick tests. And volt meter. Other than that they aren't worth more then 4500 let alone the 7-12k u pay new.
Thanks for the video FRM. Mine almost went a crossed the shop working on a work truck. I THINK that the software may have some bugs in it. But don't quote me on it.
We have experienced random crashes and lock ups and the super annoying touch screen won't register button press issues. Lots of rebooting. Not fun when your under constant pressure to finish. Im not sure of the version we have but it's sad to see the issue getting worse not better. It's frustrating because it's an awesome tool otherwise.
I was thinking about updating my Solus this month, not going to do it now, I think you're right about them trying to get you into the Zues, mine is trying to get me into the Apollo D8, at about $7k with trade, nope not going to do it!! Thanks for sharing!!
I hear you. I purchased a BK8500 bore scope for 600.00 on ebay; it is like new, no problems (they are about 1300.00 new). It is fun to use and save images...... but, It has the same characteristics that you are experiencing: delayed response time; can't tell if the touch screen is responding; have to "start over" and try to get where your going several times. Multiple presses of the same key etc. Now I know why it was sold.......I'm surprised the Mechanic didn't throw it against the wall! Granted, its not a several thousand dollar scanner, but all those symptoms are the same!! They need to get out of the hardware game (use a apple I-pad) and download their software onto hardware that is proven.
I bet this is them trying to sell the subscription updates instead of bi annual, this is clearly filled with bugs that they can fix with a mid update in between 18.4 and 19.2
As you know I watch a lot of automotive channels. A few of the guys just pay for a new tool (Autel) because the updates are so expensive it's only a few hundred more to buy a new tool with a two year subscription built in (in some cases). I hope you get that one figured out Mike. It's crazy to put up with that.
That's what I do. I gave up on Snappy because the updates and pricing are getting way out of hand. That and in many cases the Autel does things that the SO just won't do...
bottom lines its the customers fault cause they keep on buying snap on scanners the day these auto techs wise up snap will either wise up or go out of business.
They want you to get the Zeus. My Snap On guy asks me to buy the Zeus every 2 months. AND, the Harley update was great, BUT, you have to buy the Harley dongles at $700+. Keep going Mike!
Talk to their tech support. I believe the 18.4 update patches to windows 7 instead of having windows xp in background. Friend has a Verus and he did a full hard reset and its lighting fast. My Solus with 18.4 is better than it was with 18.2 especially 17.4. But the Solus and Apollo have same hardware, cpu, memory, ssd, etc. Wish you could have had a vehicle that duplicated the issue for all too see. Someone mentioned Autel, I like them because cheap prices but everything they do is hacked software and they don't even hide it. In fact they have been sued multiple times for copying code and lost.
Autel hasn't actually lost a case yet. The Ford case was dismissed last year and the one GM brought is still in the courts. Ford just opened a similar lawsuit against Launch.
Isn’t 18.4 the last update for versus? Ir you think Verus is expensive, wait until you have to buy the Zeus. On the RU-vid channels I watch, there seems to be a trend to move away from SnapOn to Autel and OTC. Thank you for sharing.
F-ing Snap-On has been pissing me off to no end with this crap! I completely agree with you and they can go fly a kite, I'm not paying $15k for the Zeus either! I miss my Modis Edge and i'm NEVER buying Snap-On again until they unf!@# themselves and start pulling their head out of their ass!
Few things about this video besides the fact Snap isn’t selling anymore new edge . “Zeus is the new way” supposedly 1. You need 18 unless you work on 18 cars, if you don’t need it don’t upgrade. 2. I have a an Autel Elite, and it can’t do it all ...you really need both. 3. The Verus edge is no longer for sale . I got a new Verus edge for 3k which I think is cheap I paid 2500 for my Elite with J box..I have a pico don’t need lab. How many people buy Apple iPhones for a grand and they work like shit after updates, millions do and they buy the next one me included. Tech gets old this scanner is 3 years old what do you expect. The price is high too because Snap On can’t steal programs like Autel can, they have to pay the car company’s for the info. I have Autel I could care less that they steal it however that’s why Snap On is so high it’s royalties. Buying a used Zeus is dicey because the plans are pre paid etc. we’ll have to wait and see what the fate of Snap On is soon. If a guy owns a Harley and wants to work on it then he’s stuck. All this stuff is relative to the user
Just my thought but seems like many independent shops either have junk diagnostic equipment or none at all making technicians supply their own. Really puts them at a disadvantage because cost is a deterrent
This is why I'm looking at getting into a different scan tool, currently own an ethos pro and it will be the last scan tool I own from snap on. I've had nothing but problems with it since the day I bought it. The 18.4 update is useless to me does nothing more then the previous update. Looking into matco scan tools and the autell scan tool
Great comment, my mechanic's Edge just started to act up the Vci no longer connects to the main unit, and he paid big $$$ for it. As an IT tech I find this equipment familiar with some of the equipment I work on, so I'm going to help him ensure proper software updates are current with the equipment and then the Vci in that order. I notice a 20.2 update has anyone tried it as of yet with sucess? And what is the latest update for this unit? Also, my mechanic's equip is running Win 7 as the underlying operating system which is a joke, will double check hardware requirements for a possible Win 10 upgrade. Did you decide on another tool, if so let us know how it worked out?
Its the Matco hat causing the virus in the conduit. Its funny because my SnapOn guy keeps pressing me to update and have been hesitant. Even offering a free year, I think Ill stick with 15.4 as I don't deal with many cars newer than 2015. thanks for the upload and input.
Can you do an in depth video of how you proceed to diagnose a vehicle? Let's say a car comes in on a tow truck for no start. You go and test the battery and than starter. They both are good but vehicle will not engage the starter. You hit the remote start and the car fires up. You than hook up your scanner and notice that the ignition do not recognize the ignition switch turning. How do you proceed from there? Where do you get your pin out for testing. Where do you get your voltage and ohms values?. Our shop has excess to indifix and I sometimes spend about a hour to find the values,pins and wire diagrams but than not all the information is clear when testing. I consider myself as a b-tech with no one else above me and diagnostic gets frustrating at times. Thanks for your time
Having access to All Data and IATN as well as identifix is mandatory. Between identifix and all data you can usually find what you need as far as schematics and pin outs. Other than that sounds like your on the right track.
Agree with your video.Snap on tools are great but scan tools are way over priced and don’t work very well for the money or name you are buying. Zeus is a huge over priced tablet. I have heard time after time this subscription and the price of Zeus is just not technician friendly. If you want to zoos you might as well buy the factory tool in paid for that subscription. In my shop we all have factory ScanTools because we are re-fleet shop that works on GM and ford.Even with that price you pay for the update you’re still one year behind. Makes no sense.
Thanks for the review. You saved me some coin. I bet it’s do to the hardware not having enough horsepower for the new software. This happens every time. Your right about snappy trying to get us to upgrade. They could make the software work better on the older hardware but no. Look at this shiny new scanner. Look how much faster and pretty it is. Oh it’s only 16k.
I have an autel but Im looking at the verus eems325 17.2 windows xp I want it just for the scope the scanner part is a plus. It's $1000 would you suggest that scanner or just get a pico
One of the problems is snap on runs Windows 7 embedded meaning it's snap-on's version of Windows 7 and it's on a 32-bit platform when everything else out there in the industry computer wise away from Automotive butt and windows is running on a 64-bit platform. I went in and looked in my Zeus after making my other comment earlier and there's only two gigabyte of memory in there and it has a 60 GB SSD hard drive. Of that 2 gigabyte of memory only 1.89 of it is usable because the system reserves the other .12 for system resources. I think it's hogwash that even though we bought the tool and Snap-on has us under the extended contract which includes a warranty that they wont allow us to update the memory even though we bought the tool. If I could throw two sticks of memory in that machine I will pull the original one and put 2 8GB sticks in it or 2 6 Gigabytes sticks and it would be a screaming machine. Just in case anybody wants to know I found out after I bought mine by looking at the box that the Zeus is everything that the verus is except for it's a different name Tool and it runs the same platform and everything I have a sticker I can post if somebody wants to see the picture of what I'm talking about sometime. Basically if you order a part for a Zeus off of the Snap-on website look at the verus part and it's probably the same exact part number. One thing did change for sure and that was the compact scan module which if you lose one it will set you back about $1,800. Now as far as the intelligent Diagnostics it's pretty damn slick if you ask me especially if you have a vehicle that comes in that doesn't give you a lot to go on code or data wise. It will take the code and pull only data relevant to the code up for the intelligent Diagnostics if anything is out of spec in the sensors or readings from modules as we all know we always wonder what the spec is for XYZ sensor or sensors. The intelligent Diagnostics part of it actually pulls up that invalid data in red and the Machine actually beeps at you to let you know hey these couple things are out of spec and it gives you a little bit of direction especially if you've got multiple things you're trying to deal with. I am no expert mechanic by any means as a matter of fact I would say I am learning as I've always been. It does help with the flow when diagnosing issues. It may help some people more than it helps others. I like having the component tester built-in as well because that helps give me a little bit more sense of direction and give me some Hands-On methodology for testing so I'm not having all ways to run and look up stuff. Now if you have the tool and you have all data it has that incorporated right in there where you can go right into all data which is a neat feature as I'm sure the verus scan tool has that as well? Now knowing what I know now versus what I knew before I bought the tool if I was presented with the opportunity to buy this tool again or keep my Modis Edge I probably would have kept my Modis Edge and bought an OTC scan tool such as Eric uses on South Main Auto. I like that with the built-in wiring diagrams that come with the tool and from what I understood I don't believe you have to pay extra to get them meaning that they are part of the package from the get-go. A lot of the year 2018 updates have been centered around the right to repair memorandum which gives you functions and abilities to work on even the newer of the newest vehicles 4 say they are out of warranty as there's always some that are out of warranty due to being a Rebuilder or something like that. But if you think even a 2015 or 2014 vehicle had advanced Collision systems on them which allow you to communicate with that according to the video releases they did. If people want to know what they did and what the releases came out with for the year 2018 go look right on the Snap-on website at their video ception. I meant to say Snap-on RU-vid video section and look for the videos about the releases and you will understand what they did and what they allow you to do. I've rambled on long enough it's time for a nap. I can say I do like all of the bi-directional capability that the scan tool has and I like the component tester which I feel is spot-on and definitely helps a guy like me who doesn't do a lot but does it enough that he has to reference back to test and certain things here and there
I stop paying for snap on updates because is a rip-off, all they give you is patches for their errors on the software that you already pay for! Why the tool get slower, well because their hardware was made for windows XP so is obsolete! Their scan module hasn't change in 10 years. My friend stop paying for that and get your self an Autel. It comes with 2 years updates and warranty for 3K you spend that on Snap on updates "patches".
i have a autel also and i love it i got mine with1 yr free update. ive already used it but im paying for future updates people at my job havent even heard of autel lol
So what are you planning for the next Scanner? Launch? I bought a Autel 808 recently and sent right back because the first day the 3 cars i was working on, the scanner would not do what i needed. VW i take runner adaption. Scan ABS and Trans on a Acura and “change tire size” on my GMC Canyon. It didn’t do any of those things. Ended up buying a used Solus Edge 17.4, it works decent but is by no means equal to a factory scanner.
Here is my 508us$ worth my snap on guy updated my verdict on 8th october 2018 with 18.2 and never told me about the 18.4 but took my money its cheaper to buy snap on tools on ebay than in new zealand yet I bought the verdict from him i'm not a happy chappy i'm throwing my toys out of the cot followed by the nappy so watch out
Here in the UK 18.2 is a pretty good update, most functions work, my verus edgs is fairly fast. Saw the 18.4 list but apart from ADAS work (which on some cars alignment boards are required, don't think snap on wheel alignment has these plates yet) there is not much added, maybe a couple of bits but nothing that inspired me. I'll stick with 18.2 as it works, thanks for the video.
It's made it slower because they probably dumb a huge amount of data and that kills the memory and storage of the unit. They maxed it out so the memory is maxed out. That's what happens when manufacturers try to be cheap and not given you enough memory for future upgrades. You would think the geniuses at Snap-On would test it up first before releasing it to the public. Instead they make the users of their devices as involuntary beta testers so they don't have to hire any tester.
you would think that you pay thousands and thousands of dollars and the scanner doesn't like it should, seems like snap on just will take your money, but won't build a reliable product.
I am very sad that you have paid for an update that do not make your device faster. I run into that problem before and I am still angry. I understand you a lot. Snap-on is making a lot of good tools but scanner become obsolete fast....
i like the video i just want to buy snap on tool diagnose and you help me a lot coz snap on thick-skinned just promise a lot and give a shit ,people like you are angel for another
That first screen is annoying but my Verus edge didn’t slow down any. Or I can’t really notice it. Now i bought the Zues couple months ago and that really sucks in my opinion
I updated my Zeus and honestly thought it sped it up a little, don’t get me wrong I still have many annoying crashes that I was hoping was going to be fixed with this release. I am also disappointed with the overall speed of the machine, (even changed settings from battery econo mode, to giver’ mode!)watching other users use the verus pro looks like it runs very fast and flawless, still tring to justify I needed it every time I use it
Ok so admittedly I don't know anything about this but it runs on an operating system so while the Snap on software may be at fault the os itself may need some maintenance. Os updates, cleaning registry of junk files defragging might help a little.
DOYLECLEVERLOBE1 good idea but you can’t update the os. It’s a special embedded version and they disabled Windows Update. I’ve tried manually doing updates and there’s just no way.
My snap on had me chasing my tail for a little bit today. Had sensors dropping out. After verifying with a scope at the ecm nothing was actually dropping out and Barrow a Autel form a co worker and scan data was now matching the scope
Friday we used our snap on modis edge to reset the tire size and fried The Gauge cluster needless to say the shop owner that was using it at the time was pissed
Snap-On Rep here I’m sorry your having difficulties with your scanner but our engineers have been working on the fix and their response is SUCKS TO BE YOU NERD!!...
Sounds like the same broken promises of what the scan tool should do but doesn’t. Had the same issues back in the day with my old snap on brick. Somethings i guess don’t change.
Thanks for the advice.. can ask you do you have to go to 18.4 from a lower program say 17.4 or can you wait till let say 20.4 for example and pay for that one and it will cover everything in between , meaning the 18.4 , 19.4 for example etc . .or snap on don’t let you do that ? Thanks please let me know.
Sorry to say but snap on was taking a nosedive on all there Scantools capabilities for a while now but people are simply just addicted to compromise , it can't be for the PRICE A ???
Mike, Did u know that Harbor Freight just came out with a 8 inch bi directional android based scanner by Zurich? Claims it beats the snap on Solus edge 😂
Jacob Haas for you meaning you don’t want to spend the money. Because I have an elite which is only comparable model to the edge. I paid 3k for new edge with 18.4 and I need both scanners neither one does it all.
@@1998gst4611 sometimes you have to the Autel ultra is 5k. With newer models if you don’t have special function, coding, & bi direction you’re not going to make it
I also have the Verus edge the screen annoys me also. I noticed my machine being slower too. Especially trying to connect to the dongle. My phone can connect to my car radio as soon as I get around my vehicle this shouldn't take that long. I'm ready to trade for an autel.
Im concerned about this too as i have a verus pro...ive seen some videos of guys having an ssd installed on the verus pro and its faster than the zeus. Im considering doing that
That is the main reason i don't buy snap on scanners. Too pricey for updates compared to most other scanners and way too slowwwwwwwwwwwwwwwwwwwww. All that being said i do like some of the features i have seen on these scanners.
Have you updated the pass trough check for firmware updates on the lower r/h corner you have to connect the pass through with a usb lead, check it out there has been issues with this if you downloaded through shop screen connect
I havent had any trouble with my update but there is a setting for touch screen calibration mabey that would help. Now my is the solus edge so it may be different.
touch screens use capacitive touch meaning your finger has to be clean so wear gloves when you wrench.. then take them off to use... clean your screen that will clear alot of issues up
Must just be a flook. Surely the guys that wrote the software would test it first. Probably a poor internet connection? You are going to ruin the screen from being mad and wish for a new tool😁
first clean your screen with iso alcohol and a microfiber cloth your dirty hands and calus finger tips wont let the current flow though the sscreen so wash your hands use gloves ive been a tech 25 years and i have got good hands you old school guys like mee needed to learn from the git go not to work without gloves.. save your hands use ear protection etc...
Snap on thinks these auto techicians are stupid that they can't think for themselves. wise up guys snap is just greedy making these scanner look nice, but aren't reliable.
Snap-on scan tools are a rip-off I have a Alltel scanner that does much more key programming and much more calibration stuff that Snap-on doesn't even offer for that amount of 2
