ISO 9001 Clause 4.2 | Auditor Training Online

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Welcome Back to ATOL.tvs ISO 9001 playlist! This video is going to review the requirements of clause 4.2 Understanding the needs and expectations of interested parties. We are going to break it down and turn it into something we can all understand. You will then be able to apply this to your own organizations system and understand what the requirements will look like for you.
No more guessing!
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Опубликовано:

5 окт 2024

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Комментарии : 9

@sonandpets1215 Месяц назад

Thanks so much for this valuable information and time invested. You're much appreciated.

@whiben 3 года назад

Another good presentation from Jackie. “It’s a no brainer” captures this and many other requirements. I always say there’s nothing in the ISO standards that a well run organisation wouldn’t want to do but the standards provide a set of requirements that provide a framework for a well organised management system. Don’t do this stuff just to comply with the standards or keep your auditor happy. Do it because it will help your organisation to run better.

@jackiestapleton7304 3 года назад

Well said Ben. Thanks for your contribution. I always say that most businesses already have this 'stuff' in place and it just needs a small tweak or formalising. It's not scary at all!

@auditortrainingonline Год назад

Thanks Ben, We always appreciate your insights!

@VarunKumar-lv8ip 2 года назад

Wonderful presentation mam..pls make videos on clause 8

@jackiestapleton7304 2 года назад

Thank you Varun. We have released an overarching What is Clause 8 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-8VZWP1qtoCU.html. And I am working my way through slowly for each of the individual clauses. There are so many is ISO 9001 :)

@auditortrainingonline Год назад

Hi @VarunKumar-lv8ip, We've been busy working on new content since your last comment. I'm happy to share we now have videos on Clause 8 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-8VZWP1qtoCU.html Clause 8.1 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-61395FnxUcA.html Clause 8.3 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-JZgQ6UCe3IE.html Clause 8.4 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-8o51oPwk3cg.html and Clause 8.7 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-nfEFJUauMlM.html with more in the pipeline for the remaining subclauses!

@definitegoal4624 Год назад

is it mandatory to have a documented information for clause 4.2?

@auditortrainingonline Год назад

Thanks for your question. Clause 4.2 in ISO 9001 does not state that documented information is to be maintained or retained. I know - it's very disappointing from an auditors perspective :) In saying this don't forget that clause 7.5.1 states that the organization shall include documented information determined by the organization as being necessary for the effectiveness of the quality management system. So, if you determine that it would be beneficial to retain documented information for clause 4.2 outputs then by all means do so. It is managing risk. All of my audit clients retain evidence of who their interested parties are and what their needs and expectations are. I hope that answers your question. Regards, Jackie