Good morning everyone. It's Nick Brandon from tecwork. Hope everyone's well this Friday morning, had a good week, enjoying the football, et cetera. This week we've had three new business meetings and one of them was interesting in so much as there was a recurring theme that we keep coming across with new customers.
Now this particular business has 3 offices in and around the South East, they've got 48 members of staff, they've got a phone system that doesn't really work that well for them, they've not really had any training. They don't know what kinds of things it can do really, it was just thrown in, and their #ITsystem they've had for a while and they've had a couple of goes at reviewing it all. It's quite complicated because they have to keep a server on one of their premises and it's quite slow. They have to remote desktop into it because of one of the applications they're using because their software provider hasn't got up to date with offering web-based services. So they have to keep their server, which means that things are quite slow, people are using it and it's not really working that quickly and they haven't really had a proper review of their various internet connections that they're using. And also they can't really use Teams properly and the benefits of Microsoft Cloud because they're still having to remote desktop into their server. So things don't really work with all audio when you are remote desktopping.
But what I wanted to say was that the common theme that we find with a lot of new businesses that we speak to is that their #providers aren't proactive. They're just not proactive. They don't really keep in that much regular contact with them. They fix things when they go wrong and they don't like leaving their office to come out and see the customers. They prefer to do things remotely and they don't often come up with review meetings or new ways of doing stuff. And we find that a lot with IT companies particularly. They tend to just fix stuff when it goes wrong, take the money, hopefully they fix it reasonably quickly. Some of them don't.
But the main thing is they're not proactive and they don't keep in touch with the customer very often with new stuff, with reviews and things. And on the telecom side, it's almost worse because they tend to throw the phone systems in without much care and attention, without much training, let the users get on with it and then five years later, get in touch with them when the contract's up for renewal. So it's really a common theme. I just wanted to share that with you. We find it again and again and again. We are trying to buck the trend over the last seven years with tecwork. We're trying to do the opposite of that. We're trying to provide wow factor support, we're trying to be proactive with customers, keeping in touch with them regularly, not just offering them the stuff that we're comfortable with because we're comfortable with it because we can't be bothered to learn the new stuff. We offer people new stuff if we think it's a fit for them for whatever reason. That might be because of lower costs, better efficiency, better security.
So I just wanted to share that with you. If you are feeling neglected by your IT and #telecomsprovider because of some of the reasons that I've mentioned previously, please do give us a call. We're tecwork, 01892 578666.
You can email us at helpme@tecwork, or visit our website, which is www.tecwork.co.uk. I'd normally have the board up on my wall so you can see our website address but we are moving soon so it's all been taken down. So the office is a bit of a mess. But have a lovely day everyone. Thank you. Bye-bye.
15 окт 2024
