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IT: Entry Level Helpdesk/Desktop Support (Troubleshooting Real Life Tickets Part4) 

Kevtech IT Support
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28 окт 2024

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Комментарии : 47   
@reiltusoy231
@reiltusoy231 4 года назад
3:30 Ticket # 1: PC having a Domain Trust Issue. # Troubleshooting Steps # 1. Login as admin on the local pc of the user 2. Open File Explore then Right Click "This PC" 3. Hit Properties 4. Change Settings (Right Side) 5. Click Change 6. Select Workgroup then type anyname you like 7. Click Okay 8. Enter the admin credential of the Domain Controller 9. Do restart 10. Repeat Steps 1 to 9 but this time at step 6 choose Domain and enter the correct domain name # Verification Steps # 1. Login to Domain Server 2. Go to Server Manager 3. Tools-> Active Directory Users and Computers 4. Click Computers OU 5. Look for the computer object of the user's workstation 12:19 Ticket # 2: Setup the PC for a New Hire employee # Steps # 13:31 Join the workstation to the domain 14:58 Create an account of the user in Active Directory 16:08 Add a home folder drive for the user 17:58 Add the user to a specific distribution group as member in Active Directory 17:45 Mapped a network drive of the user to their designated department 20:43 Create a mailbox of the user 23:31 login to the user's laptop using the newly created account 24:22 Create an app shortcuts & other stuff to make it look in a professional setup 26:07 Possible Job interview question: How do you mapped a drive on the local pc
@markjoshuatabungar7217
@markjoshuatabungar7217 3 года назад
Im about to jat down all the instructions until i saw this. Thanks man.
@davidjebbett6990
@davidjebbett6990 Год назад
Just start new role in IT, very helpful videos, will be watching more of them, thanks
@lonelygoner2012
@lonelygoner2012 3 года назад
I just stumble upon this video. I'm currently working towards my IT certification and this video is great. I hope you will continue to do these videos. Again, thank you for the upload.
@KevtechITSupport
@KevtechITSupport 3 года назад
Thanks
@23jazz24
@23jazz24 4 года назад
I'm just starting in the IT field...this information is very helpful, thank you for explaining things so well.
@bekerrsanz2170
@bekerrsanz2170 4 года назад
You’re very helpful, I’m just starting my tech support career so please more vids similar to these! THANK YOU
@KevtechITSupport
@KevtechITSupport 4 года назад
Will do!
@horncharity
@horncharity 3 года назад
Thank you. This is realy good videos for someone starting or trying to get into IT industry. I benefited alot watching your vidoes, very clear explanations.
@KevtechITSupport
@KevtechITSupport 3 года назад
Thanks
@ishtargurl
@ishtargurl 4 года назад
Thank you thank you! I start at a new position next week and I am sure I will see these tickets. Hope to see more videos soon.
@dominicstokes8662
@dominicstokes8662 4 года назад
I tryed to click the like button as many time as i could it just gives you the unlike option don't worry we got you
@KevtechITSupport
@KevtechITSupport 4 года назад
haha.
@paramour777
@paramour777 3 года назад
Good work, very informative and helpful thanks
@KevtechITSupport
@KevtechITSupport 3 года назад
Np
@daoudi2522
@daoudi2522 4 года назад
You are doing a great job man! new subsriber !!
@KevtechITSupport
@KevtechITSupport 4 года назад
Thanks
@dmac93065
@dmac93065 4 года назад
This is great content. Thank you
@lwazoor212
@lwazoor212 2 года назад
thank you kev
@jgsource552
@jgsource552 2 года назад
Got a question about the new hire ticket. Wouldn't the company tell you to add the person to a security group first before doing security permissions, rather than giving that individual user access to the share drive?
@KevtechITSupport
@KevtechITSupport 2 года назад
It depends on the company. If the folder has no security groups on it than you would make one for it. If there a group available, you would just add them to it with approval.
@slee2054
@slee2054 9 месяцев назад
thank you so much!
@saikesjaria
@saikesjaria 4 года назад
Thanks Kev this is so helpful. I am an aspiring IT newbie, my target is to land a help desk/ IT support job. Already taking up the Active Directory Course on Udemy. Also following your videos and Professor Messer as well. How far do you think I can get to within 5 to 6 moths?
@KevtechITSupport
@KevtechITSupport 4 года назад
hard to answer that question because it really depends on your resume and luck pretty much. I seen someone get a job in 3 months with no experience like I seen someone get a job after 10 months. It really depends on the person and their resume.
@saikesjaria
@saikesjaria 4 года назад
Kevtech IT Support Great. I had some experience as a volunteer with a telecommunication company some years back helping people troubleshoot basic computer issues.
@lonelygoner2012
@lonelygoner2012 3 года назад
@@saikesjaria I know its kinda late but what course in udemy you took for active directory?
@rawoctane
@rawoctane 4 года назад
Another great video with a wealth of information. What are your computer specs?
@KevtechITSupport
@KevtechITSupport 4 года назад
Cool. I run 64gb ram, amz ryzen 12 cores, 1tb ssd, and liquid cooling system, 2080ti graphics card with 12gb on it.
@bonzpon9724
@bonzpon9724 4 года назад
im from philippines, thank you sir
@tebohomado4990
@tebohomado4990 4 года назад
I only have A+ and no experience. Is possible to work in helpdesk without knowing Office 365 and AD
@KevtechITSupport
@KevtechITSupport 4 года назад
most jobs require you to know both. Unless you plan on working as a field technician or pc tech. Most jobs require you to know both in order to get an entry level job. That's why I go over it in some of my videos.
@eddier2k9
@eddier2k9 4 года назад
Dude there’s an awesome Udemy course that will show you pretty much the basics. Just learn what AD does/is and be able to speak about it intelligently in interviews and you’ll be good to go ☺️
@daoudi2522
@daoudi2522 4 года назад
@kevtech plz let us know what casued the problem that outlook could not launch so we can learn fromi it...thanks
@KevtechITSupport
@KevtechITSupport 4 года назад
Its a dns issue I broke the server and exchange earlier that day.
@daoudi2522
@daoudi2522 4 года назад
@@KevtechITSupport now i got it.. so the outlook profile was fine... thanks again!!
@KevtechITSupport
@KevtechITSupport 4 года назад
You can't recreate that issue, its only unique to my lab because I'm not using Cisco router.
@Flaymister
@Flaymister 4 года назад
Could you make a video regarding office 365 and its connectivity to active directory. with reading event logs
@KevtechITSupport
@KevtechITSupport 4 года назад
I have a video in 365 already with Danish on his channel. Please look at that video. We have a video on 365 regarding active directory. Nothing on event logs but definitely on 365 and active directory.
@SK-PODCAST
@SK-PODCAST 4 года назад
Is this for comptia A+1001?
@KevtechITSupport
@KevtechITSupport 4 года назад
No, this is IT issues at work. This is nothing to do with comptia. Comptia a+ doesn't cover active directory.
@johnczech7074
@johnczech7074 4 года назад
Do you work right from your home?
@KevtechITSupport
@KevtechITSupport 4 года назад
right now, yes. I'm usually in a office but no one allowed at the office for the time being.
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