What the Karen's constantly forget about the "customer is always right" is the remainder of the quote which is "The Customer is always right in matters of style & taste" (please correct if I've forgotten any part of the full quote).
Story#1: Tired or not, you should have gotten the cops, had them review the CCTV footage and pressed charges. She assaulted you, then got away with it. She'll do it again. And so she did.
It’s wrong for the parents to give the earrings her grandmother left her to her sister. So now the sister gets the necklace & earrings. So wrong, but u didn’t finish the story of what actually happened after she gave them an ultimatum.