Keystone/Montana Suburban Stove Recall! 

Good morning Steve. I agree 100% I called Keystone customer service this week to complain about how they are handling this issue. I was shocked at their response. They said that this is a Suburban decision, and they are standing behind Suburban. I asked to speak to a supervisor and was told that I can not!!! Can you believe that??? They gave me a Suburban number to call. And basically told me to go pound sand. What is it with the RV manufacturers?? Are they trying to give Grand Design some competition for the worse customer service in the industry?? Very frustrating!!! Yes, I understand this is a very minor inconvenience, but its the principle behind it. They just need to do the right thing, and unfortunately, these corporations have a hard time doing that!!

I agree, a quality, sealed (potted) pcb would solve all this. Im just astonished that this is the path they have decided to go down. Outdoors RV's are high end units. Have you tried calling them??

Count me in on the class action lawsuit.

Thanks for the comment!! Im sure Suburban is reading them, and wondering if they should make a change in how they are handling this PR nightmare. Im still amazed at their decision to go this route.

Thanks John. That might be the only way we can get Keystone to do the right thing. Im sure they have seen my video, and are hoping im just a small youtuber, and this will all just go away. I so wish that this video would go viral, and they would have to answer for their terrible response. Please let me know what you find out through your attempts. Good luck.

@@retirementwithpete9859 Well, I just killed about an hour or so but I did get to speak to 1 level up from the customer service level. No real news except that he said "this doesn't land on deaf ears" to try and make me think that something may be done in the future...... yea right! I'm trying to contact suburban now and will see what response they have..... very frustrating!

Im impressed that you made it past their first line of defense. They have absolutely no desire to try to make this right. They are using the excuse that they have to follow Suburbans lead. hich is baloney. Im just totally shocked at how they are handling this. I didnt even try calling Suburban. But now I think I will.

Good lord. What a dumpster 🔥 of an industry. And why do we keep giving them thousands of dollars for these rvs??? Very frustrating!

Sorry Thomas, I somehow missed your comment. Yes, I totally agree. Something on a larger platform needs to be done. If not, Im sure Suburban will just carry on, hoping the dust will settle, and the complaints will stop.

Any suggestions??

We just discovered this change on our first outing after having other warranty work performed at the dealer. The shop didn’t tell us anything about the recall until I called them today. This is definitely a safety issue for (1) telling us a burner had been left on, (2) warning everyone and especially the children that a burner is on. We had an incident where someone hip dialed the burner and left the propane flowing. It was only after the propane alarm sounded that I realized the problems. We paid for this safety feature and depend on this feature. I will be calling out RV manufacturer (Winnebago) as well as the stove manufacturer and insist that they fix this the right way.

@@ProofOfDragons we also had an incident camping in July. The kids were playing inside and came out of the camper saying it stinks. I went in and immediately smelled the gas. They had brushed by one of the knobs turning it on. I will be following up with the manufacturer for sure. I told them up front this was going to happen

I wish you better luck than I had. Keystone was steadfast in their decision to follow the recommendation from Suburban. Even if it leaves their customers with an inferior fix. Very frustrating that they believe that this is fair for the consumer!! Please let me know what Winnebago says!!

Hopefully Suburban will see the responses, and approve a permanent repair that returns the stove to its original condition. We will see.

I would love to be apart of that!!! Unbelievable that this is how they are handling it! Thanks for commenting.

Hi Thomas. Im am utterly dumbfounded by the response from both Suburban and Keystone on this issue. And the feds only concern is that the risk of harm has been removed. I would love to see a class action suit be brought up against both of them.

Hey Michael. Keystone and Suburban have both stated that this is the direction they are going. Unbelievable!!!

Hey Thomas. Very odd. The response you got from Suburban does not match the response I got from Keystone. I totally understand coming up with a temporary "fix" to eliminate the risk of injury, but Keystone had implied that this was the permanent repair!! Lets see if Suburban actually comes up with a fix that returns the stoves to their original condition. We will see. I will definitely keep on them. Thanks for sharing your info.

@@retirementwithpete9859 for sure. I vehemently told Suburban the current fix was understandable, however not acceptable as a permanent. I also cannot understand the blasé stance on the whole thing by keystone. I will share any updates here. I am definitely going to stay on this one as well. Thanks a bunch for posting this

I have not heard of one yet!!

Hi Veronica. I understand that the "fix" eliminates the risk of a fire, but there are better ways to accomplish that, without deleting all the light functions. Especially the oven light!! How an office full of decision makers decided this would be an acceptable repair, is beyond me! I did call Keystone. But the response was very disappointing. Keystone is standing behind Suburban on the repair. I couldnt even get past the customer service person, to talk to a supervisor!! Not the type of service I expected from Keystone.

How could they have thought for one moment, that would be an acceptable "fix" to a safety recall?? I told my wife, Sara, that she was losing her oven light, and she was not happy😬