Kia dealership breaks 'all-in pricing' law in secret shopper test

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Wil Brookins says he and other Kia West Edmonton salespeople were under orders to ignore price protection laws and force customers to shell out thousands of dollars extra to buy a vehicle.
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Опубликовано:

8 фев 2023

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Комментарии : 600

@TyroneSettles 6 месяцев назад

Imposing legislation is one way to handle this type of greed, but allowing Manufacturers to sell directly to the public is the way to go. Put these greedy dealers out of business.

@RyinnHD 6 месяцев назад

As long as people want to haggle it won’t happen.

@ZoomZoomMX3 6 месяцев назад

I'd much rather buy direct! Haggle? That's not what Canadians do anywhere in Canada why would the previous post think people do that for cars in Canada, haggle to me is a practice in less developed countries

@xoc 6 месяцев назад

@@RyinnHDyou cant haggle for a new car anymore everyone gets the same price the same msrp

@RyinnHD 6 месяцев назад

@@xoc I paid under invoice for my truck 2 years ago. Didn’t pay msrp, like the truck before that one . Msrp is a suggestion

@OMGWTFLOLSMH 6 месяцев назад

@Yorkiepoocharlie - Ask any Tesla owner.

@sbath2714 7 месяцев назад

That’s why dealerships are called stealerships.

@velvetbear7184 6 месяцев назад

And funded by the government so they get away with it!!!

@ziyadkhaled9668 6 месяцев назад

The sales guy in the thumbnail tried to sell me a car a couple of times from that dealership, and tbh he always very honest and upfront about pricing, and was never pushy at all. Good guy, hope he’s out of that sleazy showroom.

@1awesome180 6 месяцев назад

Did you watch the video? He’s not just in the thumbnail😂😂

@ziyadkhaled9668 6 месяцев назад

@@1awesome180 I did.

@jakemartinez6894 6 месяцев назад

@@1awesome180 You clearly need some speech comprehension mate… “The guy in the thumbnail” was just a quick and easy way to let everybody easily know who he was talking about.

@UpUpDnDnLtRtLtRtBAStart 6 месяцев назад

@@jakemartinez6894there’s always that one person.

@andreasmango Год назад

This really isn't limited to a kia dealership. This is currently an industry wide practice. Some dealership are really bad. It doesn't matter the brand.

@tocreatee3585 Год назад

I've been saying for years Kia Hyundai use poor cheap wire harnesses which turn into electrical problems on the vehicles & now fires, I had a 16 Sorento what a nightmare almost everything broke electrical issues up the a** battery continually dying, moon roof wouldn't close just a disaster, they entice with the designs of the car but reliability eventually catches up to you... I remember Hyundai back in the 80s Pony Stellar were also disasters.

@mikejanssen6344 6 месяцев назад

You are right. I went to a Sherwood Park dealership, advertised a used car at $37897, matched the Stock number. Told him we are serious about this car. Did not offer a number and asked for his best price. The clown and his manager said $44999. I asked why 6k above advertised price? The salesman’s pathetic answer was because that what it is. I said thanks for wasting my time, I won’t even make an offer and walked away. On my way out, oh Sir, we are a small family run business, we have to make a living too. I smiled and said then enjoy bending over the next guys family.

@d.f.9064 6 месяцев назад

Harley Davidson

@1awesome180 6 месяцев назад

⁠@@tocreatee3585Considering you can’t make a single, comprehensive sentence, I don’t believe you’re old enough to drive or own a car. Or you’re too old to be driving. 😂😂 Either way, it’s seems like you don’t know what it takes to take good care of a vehicle.

@Lorrdd 6 месяцев назад

Did anyone say it was only this dealership?

@sizzlacalunji 6 месяцев назад

I went to a Kia dealership in ON and when I asked for the price of the Telluride, they came back with $1000+ monthly payment. I told them I want price not monthly payment they then came with bi-weekly payment and indicating the interest rate. I asked how much. The GM came with a price about $9k above MSRP. I said to him itemize why this is so high and he did. Over $8K was for 2yrs oil change, some mats and Tyre protection. I told them thanks but no thanks and left. I like dealerships that can be upfront during the sales process, if they aren’t with the sale it could be hell to do warranty work.

@stereomixer8030 6 месяцев назад

It seems Hyundai and KIa dealerships are among the most scummy for their sales practices and pressure. At least it was the case when I was buying a car.

@jerradwilson 6 месяцев назад

I helped my step-grandfather's friend buy a used Nissan Rogue advertised at $18K. They wanted $600 a month for 5 years and said that's what people normally pay for that price of a car. I said sir, 5 years is 60 months, times $600 a month is $36K. How are you going to sell an $18K car for $36K? He claimed because of warranties and interest. Quite bold considering I previously told him that I used to be a car salesman. I then asked my step-grandfather's friend if he had a credit union. Sure enough he did. I then asked if he was pre-approved for a car loan. He said no. Oops, my mistake. I said let's leave and come back after he gets pre-approved for an auto loan through his credit union. Turns out, we didn't need to come back, because his credit union has a car buying service, and he got a new Nissan Rogue slightly more than the used one, at a very low interest rate with a monthly payment that made mathematical sense.

@sizzlacalunji 6 месяцев назад

@@jerradwilson I would have thought the salesperson realize the gag is up after you calculated the total cost over the term, but’s it’s even worse if they knew you used to sell cars. Full speed. 😆

@sizzlacalunji 6 месяцев назад

@@stereomixer8030 Indeed the pressure as well. My wife said she felt like she had bought the car and she wasn’t leaving unless she bought it and she wasn’t the one speaking to them 😆. I saw stories online and while I was shopping around they lived up to that bad reputation.

@callmemrbombastic1903 Год назад

It's sounds like the public needs to go after the law makers and enforcers! Because if the reason is not enough law enforcement then the people should have the right to enforce it themselves! There is no excuse for bad service or bad behavior!

@Careym-kt1oc 6 месяцев назад

Most industry regulators in Canada are useless and have little power. Auto industry, airlines, cell phone regulators, securities commissions, etc, the list goes on. Paper tigers with no teeth.

@rahulshah1408 6 месяцев назад

Good morning. I have an alternative idea. In Michigan, they used to let you sue the manufacturer and recoup lawyer fees if you win. This may be an option.

@drew651 6 месяцев назад

@@rahulshah1408 We can't sue in Canada like you can in the States. Not sure how this case would work out though.

@rahulshah1408 6 месяцев назад

@@drew651 That’s awful. Basically a good law with no teeth.

@PAPADRACOLIN 6 месяцев назад

@@rahulshah1408this is literally wrong

@eds6889 Год назад

Crooks; dealership should be shut down and owner put in jail.

@bmw803 Год назад

That's why they're called STEALERS. Government loves it. 8K more brings a lot more tax money too.

@tocreatee3585 Год назад

My girlfriend had a 2019 Hyundai Sonata and it literally caught on fire.

@HeatSignature. Год назад

ED That’s hate-speech! The owner of this dealership is of “NCD” “Native Canadian Decent” and is a POC “Person of Colour” or would classify himself as such! I’m absolutely astonished that you of all people would resort to such language. I’m really sorry to stay this but I’m going to report this to the proper authorities. You’ll be hearing from an attorney.

@eds6889 Год назад

@@HeatSignature. shush troll

@user-jx8zw3yr1i 6 месяцев назад

Kia Canada is 'concerned' LOOOOOLLLLL Yeah....'we're concerned because we got caught'

@megzmac6183 Год назад

The price posted on my vehicle was 14995.00. After financing, it was 30000.00.. nova scotia dealerships need to be investigated

@jptrainor Год назад

Did you walk away?

@bmw803 Год назад

I hope you walked away and told them to go screw themselves.

@kuyre2239 Год назад

Well, I guess buying a Hyundai/Kia is not a good plan. Poorly designed engines mean a lack of longevity of that engine. Looking at the class-action lawsuit settlement in the USA it sure looks like the bearings are the main problem with the Theta 4 cylinder engines.

@djayjp Год назад

Crazy!!!

@twinnmann Год назад

@@jptrainor I sure hope they did

@a62dave 6 месяцев назад

Why can’t we simply go onto Kia‘s website, select the car we want the options we want, and make a purchase right then and there? Why must we go through a dealership? Why is the dealership model still in existence long after the Internet changed the way we shop in every other manner.

@stevenjones916 6 месяцев назад

Because it creates local businesses and local jobs and all of those businesses and employees pay tax.

@rickd438 6 месяцев назад

I'm sure you can do either, most people still prefer the in-person experience when it comes to buying a car.

@gymnastchannel7372 6 месяцев назад

I don’t. Most people I know don’t. Bought a Tesla in part to teach dealerships a lesson: sell the car for the advertised price!

@Robdob780 6 месяцев назад

My next vehicle will be a Tesla,not because I am a huge BEV fan but because you can order from the website and avoid all the fraud and deceit from visiting a Stealership.

@WheelEstate 6 месяцев назад

Because of lobbying

@roman2011 6 месяцев назад

I was charged $800 for addition upgrades to the car and when I asked them to show me what they are on the car, they refunded the money because none of it was done. This was Hyundai.

@melaniebreech2446 Год назад

Not only happening in Canada but here in the USA as well. These dealerships are completely out of control on their pricing and their greed. I will not play their game any longer !

@Calgarysrealtor Год назад

Time to get a horse yeeehaww

@jeffgendron1959 7 месяцев назад

Their not called stealerships for nothing.🙂 All brands are like this. I've dealt with 3 dealerships in my time, all the same. I go in expecting to pay about 15-20% more for all the add ons, fees and tax. So I plan with MSRP and that in mind so I know I'm good with the total cost before I even speak to them. It used to be you could negotiate a deal but with a shortage and wait time for new vehicles right now your stuck with no leverage for savings!

@googleusergp 6 месяцев назад

It took me over a year and a half to buy a vehicle here in the US. I did not set foot into a dealership until I had a complete out of the door price and when I got one that I liked, I went with it. I put a deposit on the vehicle in question, and then when it arrived, I went in and completed the transaction. I weeded out the bad actors from the beginning via email.

@ryanshannon6963 6 месяцев назад

@@googleusergp emails and phone calls. I found it usually takes 5 to 10 dealership calls to find the one that's actually willing not to be a piece of sh*t with the bullsh*t add-ons. The second most important thing to have on your side as a consumer is time. DO NOT WAIT until you are without a vehicle then forced to buy a car. You'll limit your options and the best weapon in your arsenal for negotiating: saying toss off and give them a week to think about calling you back. If it's still on the lot, they'll call you back if it's just about numbers.

@justinstevenson2061 6 месяцев назад

That’s why I’m rebuilding my 2004 1 ton F250. Engine died Dec 2020, and vehicles were ridiculously overpriced. I’m not paying $80,000-$100,000 for the new version, and I’m not buying a 15-20 yr old F150 and downgrading capability - with 300,000km for $15,000 either. About $20,000 total and I’ve got new locally full reman engine and a locally reman trans, both with upgraded internals. All new shocks, new leaf packs, front to back exhaust, cooler line, brake lines, sandblast and paint frame, pull bed and rotted bed rails, 2ft extension on frame (from a welder who stretches for limo), and then an enclosed Uhaul style box. But of work in progress, as I already had 4 kids and then twins just smacked me into oblivion. But using my 1/2 ton little 6ft bed, v6, 2wd truck for the meantime, just half loading my bigger trailer lol. Better than being bent over, and then having to smile and ask them for another pounding if they’d like.

@Lucas-iv6ld Год назад

Now when you call them they tell you one price and when you're closing the deal they tell you the final price 😂

@bmw803 Год назад

And what the buyer should tell them is BYE BYE!!!!

@jptrainor Год назад

Don't forget the -optional- mandatory Kia/Hyundai fire extinguisher! Actually, budget for two.

@hwy99 Год назад

Keep naming these dealerships in the media - consumers that care about their money will refuse to spend their money with these crooks.

@repealthepatriotact 6 месяцев назад

They ALL do it. And it's because the dealership owners are all very wealthy politically connected donors. It's that way in the insurance industry, oil , etc. What planet are you from??

@koda3967 Год назад

So, should we, as Canadians, sue the dealerships for false advertising or the government bodies responsible for ensuring the 'all-in' price is adhered to? Personally, as a consumer, I feel *both* need a hefty wake-up call. The dealerships for lying and misleading us and the government agency for wasting our tax dollars. 😡😡 *#CBC** **#AutoDealerships** **#AllinPricing*

@dfsdh432v9 Год назад

I used to own Kia's until I got a job in the service department at a Kia dealership. The vehicles have too many electrical issues and cheap engines. Btw, Kia considers excessive loss of oil if it loses at least one quart of oil per thousand miles driven. If you're vehicle loses less than one quart of oil per thousand miles, Kia considers the oil loss acceptable and the engine to be good.

@user-jx8zw3yr1i 6 месяцев назад

@@dfsdh432v9 Same as Hyundai. The 'acceptable' oil burning is 1litre per 1000kms (or similar)! Crazy stuff. I think it's to cover bad engines. Mine is the faulty Theta II engine - rendering my 2016 car worthless

@robinpazmino78 Год назад

That's right! Kia dealers are insane about markup adjustment prices.i just gave up trying to buy a Sportage Prestige because they add almost 10k in ridiculous items that supposely are mandatory in the price...instead a got a Subaru Outback limited at much less money.Very happy with my choice.

@buysellbuysell4699 6 месяцев назад

And you got a MUCH better car.

@imnitguy 6 месяцев назад

Good luck with that, you should have bought a Toyota. The 85-page Subaru lawsuit says the thermo control valve defect affects 2019-2021 Crosstrek, Forester, Legacy and Outback models (the class vehicles) and can manifest without warning, rendering the vehicles “unsuitable for their intended purpose.” The case alleges the automaker has known of the problem since at least 2021, when it updated the design of the thermo control valves in the wake of numerous failures and a bevy of consumer complaints. Despite its apparent knowledge of the problem, Subaru has failed to fix the thermo control valve issue, with the automaker’s purported remedy, a design update, proving ineffective, the filing says. “As a result, Plaintiffs and Class Members have been forced to pay out of pocket for replacements to their thermo control valve,” the complaint states, accusing Subaru of “[engaging] in a pattern and practice of avoiding its warranty obligations with respect to the Defect.”

@benjamingeoffrey9051 6 месяцев назад

I worked at that dealership for a day and a half as a detailer. They literally washed their microfibres on the ground and hung them to dry it was embarrassing

@mocheen4837 6 месяцев назад

I never let the dealership wash my cars.

@Careym-kt1oc 6 месяцев назад

I went to 2 Kia dealerships in BC years ago and both were horrible experiences. Very pushy and deceptive sales people. I had to sneak out to avoid talking to them anymore, and one salesman after that was harassing me calling and texting nonstop, and trying to add me on Facebook. I had to tell him to stop or I will file criminal harassment charges. There’s been so many cases of Kia dealerships doing wrongdoing in the news. I would never buy a Kia.

@maxwellblackwell5045 6 месяцев назад

You should post that number to a scam call site in Minecraft.

@larryscarr3897 6 месяцев назад

You don't have to buy one, they are free with the purchase of any USB drive.😅

@melissa7926 6 месяцев назад

Went to kia west in BC and they upcharged me repeatedly on an oil change. Never going back.

@JustHere751 6 месяцев назад

I really wanted the new Kia Sportage but did not want the dealers package.. I still have the text when the general manager told me to shop somewhere else.. it was a blessing in disguise!!!!

@djayjp Год назад

Prison please. This is theft! Period. If you steal something you go to prison.

@bmw803 Год назад

For sure, but that ain't gonna happen. Government is in such debt that the more people spend, the more tax money they take in. 8K more? Multiply that by how many buyers? Lots of tax dollars.

@fffwe3876 Год назад

KIA HYUNDAI easy to break, easy to steal , easy to catch fire. what a innovation😀

@MH-lk8md 6 месяцев назад

When I bought my last car, a Subaru, the process was completely straight forward. I bought the car at the advertised price and when they offered extras, I said no thank you and that was it. Not sure if all Subaru dealerships adhere to the same principles but my experience was good.

@JesusIsLord7773 6 месяцев назад

Most dealerships do this add ons

@lickalotlickalot2210 6 месяцев назад

They were still robbing you at the advertised price!

@kirkkw 6 месяцев назад

If they tell you a price up front and then sell it for that price how was that stealing?

@SteveHauben 6 месяцев назад

@lickalotlickalot2210 I bought a used Subaru at exactly the price listed which was very reasonable, I bought only the extras I wanted. The process was very easy, I didn't get ripped off in anyway. There was zero pressure, the salespeople at that dealership don't work on commission. They get a salary plus incentives for high customer satisfaction

@WOLFPMD3 Год назад

Not surprising. I can confirm this is the case as well in Saskatchewan, at least at the Saskatoon's dealership. I enquired for a Seltos and the actual price ended up being about 8k more than the advertised one. I ended up walking across the street and got a myself a beautiful Nissan paying exactly what was marked on the window sticker.

@kuyre2239 Год назад

@prannoy23 6 месяцев назад

calling out northline kia and southtrail kia in calgary for charging almost 10000 cad as market adjusment price on top of msrp...

@AnalogWolf 6 месяцев назад

I am glad to see so many provinces in Canada have these laws. No such thing exists in the US, but it is sad to see the law is not being enforced. Laws are useless without consequences.

@NickChemist-yf6oj 6 месяцев назад

We have lots of laws in place but what good is that when none are enforced ? 🤷‍♂️

@dominicro 6 месяцев назад

I believe they're working on it though, some law against junk fees

@nigel_white 7 месяцев назад

I was looking at a Hyundai Elantra N at 401 Dixie Hyundai in Mississauga. It was advertised on-line with a purchase price of $41,224 + tax. But in the detailed pricing on their website, in addition to a random $150 I couldn't account for, there was a $1,295 "Ontario Package" and a $999 "Safeguard" package, whatever the heck those are, and the Safeguard package was actually listed and charged twice!!! I ran through the numbers several times to be sure. So, what should have been $46,583 including taxes, was actually being sold for $51,001!!! What a scam!!!

@marioeduardoferreiraruiz 6 месяцев назад

A $50,000 Elantra WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!😳😶

@nigel_white 6 месяцев назад

@@marioeduardoferreiraruiz Canadian $$$

@marioeduardoferreiraruiz 6 месяцев назад

@@nigel_white Thank you, I almost had a stroke with those numbers…though I should be getting used to these prices by now!

@nigel_white 6 месяцев назад

@@marioeduardoferreiraruiz I'm seeing used Civic Type R's with asking prices over $70,000CDN! It's F'd up!

@marioeduardoferreiraruiz 6 месяцев назад

@@nigel_white Dude…I know what you mean, I don’t understand how most of these dealerships can justify these outrageous prices, and EVEN less understand those who buy in this current market! I remember ‘2019’ as the last year I was able to drive off a lot with a reasonably-priced, new vehicle! Good memories.😳

@jimthompson717 6 месяцев назад

If car buyers could all just delay their purchase by 6 months, dealers will be discounting heavily. The automotive market cycle is in its trending down phase.

@Losttouchjs 6 месяцев назад

This goes on everywhere, and not just at Kia. One of these days there won’t be no more dealerships courtesy of the wrecking ball.

@newchannel1220 Год назад

I loved my Kia 2013 Kia Sportage. I was a Honda and Toyota owner for years and on an impulsive buy I decide to go against my own advice and bought my 2013 Kia Sportage brand spanking new. I really didn't have a complaint about Kia until I was riding down the highway one evening and the car just lost power. After towing it away the mechanic told me that the engine was seized and it was a $7000 repair. He advised me to call Kia because this appears to be a Known issue.

@brarautorepairs Год назад

You probably got the 2.0l world engine. It was shared with Chrysler and Mistubitsi

@Tingtong-gg5oe Год назад

problems with some old engines

@karateday Год назад

Check recall SC250, free repair for a known software issue

@nicholasthompson7690 Год назад

Kia's are known for their issues

@randomrazr 7 месяцев назад

so did kia cover it

@user-zj6mv6eg8q 6 месяцев назад

I would not call! I want to see the price.

@chrisflanders2612 Год назад

I think there's enough people that have bought from that dealership for class action. They did the same for me, charging me $9000 more than advertised price

@bmw803 Год назад

If you accepted, then you're the problem. Yes, what the STEALER does is illegal, but you well know government will do squat, because of the extra tax $$$. 9K more?? BYE BYE is my answer.

@chrisflanders2612 Год назад

@@bmw803 fair, just think it's totally deceptive in practice. Especially at a time when cars were in such short supply. Completely taking advantage of the market situation.

@jptrainor Год назад

@@chrisflanders2612 They would just raise their list prices if their is a supply shortage and this practice was successfully prohibited. It would be more transparent, but the market would still ultimately set the price.

@chrisflanders2612 Год назад

@@jptrainor of course, but being told there's no choice but to purchase those extras leaves a sour taste. If it was upfront that's a different story. Hense the all in pricing law that this whole story is talking about.

@NickChemist-yf6oj 6 месяцев назад

You paid it ???

@Eric.V. 6 месяцев назад

Wait, how is the customer being forced to do anything? If a salesman starts yanking your chain, simply walk out and leave.

@jeanlavoie5598 6 месяцев назад

If you dont get the advertised price, just walk out.

@predpalina Год назад

AMVIC is toothless in Alberta. I once asked their help to recover my deposit from Toyota Sherwood Park but they said they can't do anything about it!?

@tertur2957 6 месяцев назад

You don’t need their cars. They need your money. Keep that in mind next time you go in the showroom. Every day that they have unsold inventory it cost them money. You are in the driver seat.

@DigbyOdel-et3xx 5 месяцев назад

Bingo... The problem is shoppers shop with their hearts over their minds. They feel if they don't get that vehicle now at the price they are being overcharged they will miss out forever. Stop it consumers. If enough car shoppers just get up and walk out this stuff will end.

@Tman76 6 месяцев назад

I bought a Mitsubishi in Calgary who did the same thing. They added things on that they just said they automatically put on every car, in other ore I don’t have a choice. I would not buy from that dealership if they don’t advertise the price like this Kia dealership did. That is a big red flag for me.

@TheTriumfAnt 6 месяцев назад

The last time I bought a car from a dealership was 12 years ago. I was there for 3 hours. Never again. I've since bought a used vehicle from CarMax (no haggling and price is known before I walk in). My wife bought a Tesla on her phone. It took 2 minutes and she knew the price beforehand.

@whathandleUtalkabt Год назад

The finance office at any dealership should never be trusted. They get commission on what they sell you as they are doing your credit check. They sell paint rust protection etc and get like 1500.00 commission. Use your own bank for a bank loan.

@fffwe3876 Год назад

I'm currently in a dispute with Kia. The audacity they have, to tell me the problem is due to lack of maintenance, is disgusting.

@twinnmann Год назад

@@fffwe3876 what problem are you having?

@Careym-kt1oc 6 месяцев назад

100%. Jim Pattison Toyota Downtown Vancouver finance manager tried to scam me over $3,000 when I refinanced, and when I caught it they played dumb and never got an answer how a finance ‘expert’ could have done this. Do your due diligence or pay an expert like a broker to go with you to make sure everything’s done properly.

@osc3.1416 Год назад

Oakville Honda is forcing customers to buy wheel protection and security etching for almost $1,500, and refusing to take the options off the quotes!

@bmw803 Год назад

And you can refuse to buy the car. Or reduce your offer on the price of the car by 1,500. No?? BYE BYE

@JHabc 7 месяцев назад

My first car was a hyundai. I was charged for the etching. But there was a class action lawsuit and I eventually got something back. But the car was a piece of crap.

@tertur2957 6 месяцев назад

The tires are warranted by the tire manufacturer.

@parasbhardwaj5080 Год назад

I was there in December to buy a trash kia car and saw WILL he told me the car for car which was 10k more. Walked out in 5 min. WILL called me you won't find a car anywhere. Scammer kia west edmonton

@gilbatista3374 Год назад

Those greasy ways are coming to an end. Don’t you worry. As soon as they eliminate the middle man, we will be better off. Get rid of dealerships. Buy direct from manufacturers

@finnellwilliam 6 месяцев назад

This is why people want a direct to consumer model. And as a car salesman I agree in that model. Show integrity and do the right thing I like selling cars but as soon as the dealership I worked for stop showing integrity and starts this junk I quit.

@ygstuff4898 7 месяцев назад

I missed dealing my local Saturn dealership, and sad when Saturn was dissolved in 2009. My family had purchased three Saturn vehicles, and liked the "no haggling" policy--the price of the vehicle was the price of the vehicle, and there were no add-on stipulations. If you wanted extras, you bought them, but the vehicle price was not dependent on them. Really miss buying a vehicle with the same no-nonsense as buying a TV or underwear.

@user-sm6lt9mf9t 6 месяцев назад

Yeah and that no haggle policy was a secretly screw customers who were afraid to negotiate policy. For most of the time you never pay MSRP Those prices are inflated and you can usually negotiate lower now that dealers have inventory on their lots again.

@im4udevco 6 месяцев назад

Educate dealerships about the laws they are blatantly breaking? It seems like they need to be fined and held accountable for breaking the laws. Glad my last 2 vehicles were purchased directly from the manufacturer.

@ckydmk 6 месяцев назад

Best part is this the the 2nd time CBC has done a story abou the same dealership

@mashpotato832 Год назад

This same dealership has been blasted on the news for this exact thing in the past.

@bmw803 Год назад

There is enough of dummies out there, so they don't worry about it.

@donkoo7687 6 месяцев назад

In the age of social media where everyone records everything on their phones, I am surprised the auto companies don't get called out more often.

@jamesrawlins735 6 месяцев назад

One way they are "fighting back" is by just not listing most car prices either on the website or don't post any price on the vehicle (other than cars with a lot of rebates.) Of course, if you are a cash buyer (not financing or leasing) and make the mistake of telling them that at the start, you will not get the listed price - ever.

@m2193d 6 месяцев назад

I hope people will not go to this thief and other dealerships like them. The lawmakers both in US and Canada need to tighten the rules and enforce the punishment to save consumers from such thieves. Dealers like these are the main reasons that I bought Tesla where there is no non-sense of car dealers.

@drivermobius 6 месяцев назад

I literally had to argue and put down 20k to bring these “addons” to 1300. They were adamant about keeping those as the car is “in demand”

@kenarthur6253 7 месяцев назад

Another reason why everyone hates dealerships.

@davemarchildon2583 Год назад

Never buy from them. Never take you car there to get serviced. It's such a thieving racket.

@aaihab Год назад

I live here in Florida and they do it here. I went in and the car was listed as $21000 and they bring a price of $27500. They added their special coverage for $2500 and would not take it off when I asked. So I left and went to another dealership and something. So I order a Tesla.

@FloridaFrank2010 6 месяцев назад

Until there are actual financial and criminal consequences, they will continue to ignore this, and other laws.

@01gtbdaily30 6 месяцев назад

They also broke the rule where their car isn’t supposed to catch on fire

@greasysamsquanch 6 месяцев назад

I was a mechanic at west side Mitsubishi. Same owner. Shaddy shaddy things allowed by owner.

@wascadoo8946 6 месяцев назад

Good on you Mate for sharing these outlandish charges with us. All the Best in the Future my Friend👍🇦🇺🍺

@ForkTheSpoonWrecker 6 месяцев назад

Unsure if AB laws are like Quebec's but Quebec's law also include manufacturer's website. So if the manufacturer says its 30k including delivery and taxes due to AC and tire recycling, its 30k.

@TheCaptainmojo1973 6 месяцев назад

The buyers biggest problem is the mindset that allows them to buy a Kia/Hyundai in the 1st place. 😂

@NickChemist-yf6oj 6 месяцев назад

💯 my thoughts exactly . Who would go and buy a Kia or Hyundai in the first place

@TheCaptainmojo1973 6 месяцев назад

@@NickChemist-yf6oj we were guilty of buying a 2015 Hyundai Genesis Ultimate Coupe Manual before we knew any better. My wife absolutely loves that darn car because it is a very sporty, good looking vehicle. We haven’t had many problems with it yet other than the stereo/navigation unit had to be replaced this last year, but it only has like 63k miles on the clock so far. I wish like crazy I’d have bought her a Lexus instead. Thank goodness it is the manual transmission and not the automatic, but I have my doubts this car will make it 120k before it has major issues.

@annacanada7545 6 месяцев назад

Mitsubishi made me pay for the emblem, saying it was already added to I had to pay. Is that illegal? (BC Canada)

@Xerdoz 6 месяцев назад

Well it's not "all-in" if it doesn't include taxes. Why not actually tell the actual price like 95% of the countries do?

@polka120 7 месяцев назад

Easy answer : "keep your car". Buy something else somewhere else.

@KA-dg2xt 6 месяцев назад

I bought a vehicle recently and found 3 different charges that I explicitly said I didn’t want during the signing. They were paint protection, rim protection, key replacement. They refunded all three but it took 6 months and dedication.

@turbo_brian 6 месяцев назад

"Can't say we broke the law if we don't have prices on our website, we'll just pressure customers to pay more once they're on site."

@dangrather1280 8 месяцев назад

I’ve never bought a new vehicle. Almost a few times but walked as the usually last minute fees were tacked on. Now I see dealers asking up to 50% over MSRP. Bar winning the lottery that sealed it for me. I will never buy a new vehicle ever from these scammers.

@OMGWTFLOLSMH 6 месяцев назад

I've owned 50 vehicles in almost 50 yrs of driving and have never bought a new one, once. I let others pay for the depreciation and deal with all the scummy dealers.

@LuisAlbertoZamarripaGranados 6 месяцев назад

They’re still using 4 square?! Dayummm! That should have been the first to run out.

@khanjanpatel5053 Месяц назад

I faced similar treatment at Kia Stratford, the salesmen name is Kenny. Never go there, save yourself from ripoff.

@swimtothemoon11 6 месяцев назад

I anticipate that I’ll be buying my first car this year. I will be wearing a hidden camera the entire time, and I am absolutely SALIVATING at the opportunity to catch this kind of nonsense.

@WeaponsGG 6 месяцев назад

Im not surprised. I was met with several dealers that had bullshit required add ons when looking for a car in 2023. This is southern Ontario. Maple Acura and 401 dixie group of dealers are some specifically scummy dealerships.

@seanstmd29 Год назад

Its not just Kia. It's most dealerships. Usually a salesman won't make more than $50-100 on an MSRP deal. There's about $0-900 margin from invoice, all of which the dealership keeps thru PACs (protection against commission). The salespeople must sell the over MSRP however they can in order to make a paycheck. Unfortunately at the expense of the consumer.. but that's just the way it is in the car biz. (Unless your talking luxury cars with bigger margins built in).

@akhere07 Год назад

Flat lie.. the margin from invoice is already $3-5k on a CAD $50-60k car....and don't tell that salesman are not paid any thing minimum monthly with less sales

@JBM101 6 месяцев назад

this guy is full of crap ... not true at all

@jorgem50 6 месяцев назад

I haven't bought a new car since 2002. I refuse to be suckered into paying all that extra bs

@eklektek5032 6 месяцев назад

The thing is if its installed by the dealership already then yes, they can charge you for it as added equipment. But if its not on the vehicle or is a service that is activated after purchase then they can't force you to pay for it.

@PB-tk1fr 6 месяцев назад

Well we need to protect this guy that spoke up. He’s the type of salesman I’d buy from.

@The_Keh27 Год назад

oooh, now the cars only cost "a call"

@fidangni Год назад

USA market adjustment price is jacked up to 10K for toyota sienna. Totally illegal…..

@devan8310 5 месяцев назад

every dealership does this in one way or another. and if u dont think so u probably havent been to a dealership before.

@BocaAtractivo82 6 месяцев назад

I once visited a German manufacturer dealership in Edmonton and took a look at the additional add ons like ppf that are already itemized,included and installed on the vehicle.Insane $3K+ (which most other big dearlerships do….)when it’s actual cost for the same product at a professional licenced shop for a quarter of the price. They didn’t break the law,but the fact you have no choice but to purchase it, is a no-no for me - unless you custom order it w/o dealership add ons if they allow it.If you have them removed (chances are the person will scratch the clearcoat), chances are they will say no.

@scOU812 6 месяцев назад

I'm really hoping one day that vehicle sales go 100% online. Who seriously wants to go into a dealership anymore and deal with this nonsense? If the dealership can't make money on the sale of the car then something is definitely broken with the automotive industry.

@maxwellblackwell5045 6 месяцев назад

Id go in to buy a car and they tell me a new price, id simply take out my phone and show them the advertised price. "is this the price ill pay or should I call the Police right now?"

@FliesLikeABrick 6 месяцев назад

I wish the video talked more about the secret shopper testing mentioned in the title...

@felipegucha Год назад

i COMPLAINED once to the "regulator" . Was told there was nothing they can do.

@philricci2012 6 месяцев назад

Nothing they can do or nothing they will do?

@FreshlySnipes 6 месяцев назад

“Educating the dealers is the key”…. Yeah, ok

@dhrracer 6 месяцев назад

The culture of new car dealership sales departments has always been "what is the next scheme we can come up?"

@dlwca Год назад

Just not buy from them.

@JackReacheround Год назад

When your told that it's a common thing you might not know that you don't have to get all those add ons.

@duanebrown3016 6 месяцев назад

and every kid with a apple phone can unlock your doors and start your car

@gereinhart4155 6 месяцев назад

My grandpa put 680k miles on a Kia suv and has only had minor repairs. He bought a miracle worker still runs amazing.

@jeremymccoy5036 6 месяцев назад

They told me the kia we wanted didn't have a remote start, they threw one in to seal the deal. Took the car home before they installed one, opened the app and remotely started my car. They'll say anything to sell it.

@junito1008 6 месяцев назад

2:24 👈🏼🤨 This shows that this dealership’s owner is a scammer…in instead of go by the rules, He decided to remove the prices so He can keep stealing. SMH

@Thunderontheroad 6 месяцев назад

You should see what Coastal Kia in Wilmington NC charges and the shady business dealings they do.

@finnellwilliam 6 месяцев назад

Also, anyone believing that Kia Canada is actually concerned about any of this doesn’t have a clue. It’s the same company that currently held back customer orders because they didn’t want to sell a certain amount of cars that year.

@joker927 Год назад

Why have dealerships at all? Or at least not REQUIRE them. It's 2023 not 1950.

@techlord5573 6 месяцев назад

Same problem here in the usa

@alphat4551 Год назад

I see an advertised vehicle, call and make an appointment for a test drive but when I get there, they tell me that the vehicle has been sold. However, they then say that they have another of the same trim but it comes with paint protection and a few other useless things and the vehicle costs an additional 2k.

@akhere07 Год назад

That's actual scam they use to click bait you

@user-jx8zw3yr1i 6 месяцев назад

So the advertised price must be all-in? Then they are OPENLY breaking the law because if you check Autotrader MOST of the cars advertised by dealerships have additional fees noted in the description. They vary from $1200 upwards in some cases - that really bugs me when they do that

@jan_vyhnak 6 месяцев назад

"See, they install that TruCoat at the factory. There's nothing we can do." - Jerry Lundegaard.

@rustybrown771 6 месяцев назад

It’s everywhere. In the states they try and sell you addons. The banks you finance through if the dealership uses them they get a kick back on that. It’s all bs.

@Crazy___Ginger Год назад

What cbc needs to do is to plaster signs up all around this dealership reporting that it's a scam business, and maybe inform customers going to the dealership that it is a scam. Couple months of that should bankrupt the business

@NickChemist-yf6oj 6 месяцев назад

Why would CBC do that ? CBC is a government funded entity . The government get more tax money from these bogus sales and add ons at dealerships . Hence why there’s no real punishment right ? CBC works for the government and if you don’t get that by now , after what we’ve witnessed the last 4/5 years you likely never will .