Launch Your Salesforce Business Analyst Career 

@45:22 Perfect distinction between analyst and PM.

Very very useful videos. Most of the questions answered here were there in my mind! Hoping to see more videos like this. Thank you Mike and Laura!

Hello Mike I would need a suggestion please help I am not part of salesforce eco system yet my company is customer to salesforce we use it only to file case's and see the case trends and do reports, I am not interested to be a developer I want to make a career in salesforce as a admin or into support role and move ahead as a BA, I see my self having the qualities needed for BA. everyone around say the same. please advuce how should I start