Lauren Mackler at Harvard Business School - Managing Conflict 

Thank you very much Lauren! I really appreciate your video teaching session. You are a professional teacher!

Very useful thank you !

Excellent, thank you!

To Whom It May Concern: I have worked in the same office complex for nearly thirteen years, and have been quite happy with my job, general management relations, and our work-environment. Our work space is a large room consisting of eight cubicles-four per side-as well as an enclosed manager’s office, and a larger, enclosed meeting room. As our company takes calls 24 hours a day, there is usually someone in the office working at all times. As you may suspect, with office furniture in varying degrees of “newness”, our chairs do tend to get shifted around as employees borrow more comfortable chairs from the cubicles of those not present on the shift. This has never been a problem for me, as I don’t consider myself a “selfish” person. However, I’ve recently begun developing a strange rash, and, having singled out any other cause, I am quite convinced it is related to this practice of “sharing” chairs in the workplace. I have tried everything short of medical attention, on the durn thing - adding printer ink and toner to the bath, AND as a topical pack, directly to the skin (both inkjet and heatset); scotch-taping economy manila file folders to the inside of my clothes to prevent chafing; covering the unsightly areas with brightly colored post-it notes, or automatic label maker tape printed with positive comments, metric goals, or funny sayings which are safe for work. My question is: Is this a serious condition I should see a doctor for? Does everyone else have to put on a “brave” face and force their way through every itchy moment of every day? I see other people who seem to enjoy what they do or at least do not resent it. Should I lodge a complaint with HR?

Great tips in short! It helped me a lot during my business coaching studies. Thanks a lot.

Great!

Very useful tips. Thanks for sharing.

Great advice Lauren!

Practical and systematic

I used these tips and ended up in jail... Where did I go wrong?

0:35, I admit that it happened very frequently.

I can't emphasize how many of my family members act so very up-front when initiating rapport-talk. I hope talking in an emotional intelligence will heko diffuse this big conflict the next time I see THEM... not for the day but for good. SMH.

Not useful enough I think. She was just telling about the techniques to handle the conflict, but the reality is that normally the person who is in conflict will have to go through some emotional and intellectual psychological process before he respond. There are choices based on who he is in the organization, what he need, fear and desire. It will be case by case.