Le luxe expérientiel, créer l’enchantement à travers le service | Maxime Blot | TEDxUSMB 

A travers son talk, Maxime nous partage son quotidien professionnel mais aussi et surtout sa passion.
Maxime Blot is a hotelier passionate about service excellence. He began his training at the age of 15 before continuing with a career focused on the luxury hotel industry.
Having become an expert in the field, he now contributes his skills through his company Hospitality Insiders as a consultant-trainer specialized in luxury.
Convinced that people are the key in a service environment, he likes to share his vision as a "hotel craftsman". Maxime Blot est un hôtelier passionné par l’excellence de service. Il a commencé sa formation à l’âge de 15 ans avant de poursuivre avec une carrière orientée sur l'hôtellerie de luxe.
Devenu expert en la matière, il apporte aujourd’hui ses compétences à travers son entreprise Hospitality Insiders en tant que consultant-formateur spécialisé dans le luxe.
Persuadé que l’humain est la clé dans un environnement de service, il aime partager sa vision d’« artisan hôtelier». This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx