LG 27 5k ultrafine Monitor Repair - $1300 down the Toilet 

Warnings can be lessons?

Yes we do

Expensive lesson for the owner of that monitor with no fix

LG brand sucks!!

LG company should improve on their electronic gadgets like the monitor screens.

This MF is a scammer. Don't reply.

The source of the problem could be that port is getting hot while in function and it wears/spoils pins. This method may not work :(

@@jafargio This is correct in my experience. Thermal wear appears to be the primary cause of failure. Specifically, this display can send up to 94W back to the input device, and when it's doing this the connection becomes hot the the touch.

@InSomnia DrEvil Fine, keep your dead monitor.

@InSomnia DrEvil?

The best solution would be a class action lawsuit and forced recall of defective devices and replacement with something not designed to fail as soon as the warranty expires.

At the end of the day, a repaired item nets more money for repair shops. It would make no sense for him to not mention this.

@@WardenOfTerra I believe they mean that revealing a flawed product like this means they might get less people to buy the product which in turn would be less people coming in to have it repaired because they don't have it in the first place

@@josephleichtnam836 True, but in this case the issue is it can't be repaired. They get no joy from charging a diagnostic fee and putting time into a board only to have to tell a customer, sorry, can't be fixed. I mean that's the real issue here. It's not that they need repair so frequently, which is itself an issue... It's really that it can't be fixed, which makes the customer angry at the messenger when the root issue is the manufacturer and poor product engineering.

Good point, i guess now its all about reducing the lifespan of the product in order to sell more and fund innovation.

Yeah, hence the "they dont made them like they use to".

DP has some teeth integrated

@@Kabodanki but you can rip dp, vga and dvi is a imposible under normal condition

@@MrJerrycocoetzee...fund innovations, destoying the enviroment, filling the landfill with electronic waste. If innovations price is this, I believe that they cannot be called innovetions...regards from Italy.

Good points yes, but like I said my initial post. Use an extension lead and only use that for swapping. A magnet connector would also be a good idea.

Agree. I've had lots of HDMI gear and never, ever, once ripped out an HDMI connector. Not even sure how TO do that. Yet it's apparently one of the most common repairs, so regular people must be dragging their game consoles behind cars or something. Treated properly, no HDMI should ever yank out. Same with the endless broken Asus battery connector. I'm glad it keeps Alex employed but how people break this stuff is baffling.

hotglue the connector to the plastic housing of the monitor itself and run a tiny little extension cable epoxied into the connector so it never comes out, but even then most normies aren't going to take the time to be careful and gently remove connectors or take care of their stuff, most people will always be rough with their devices. it's only those who mechanically understand and appreciate the process involved in looking after your things won't have any issues. we do live in a modern society where things aren't built to last anymore, which is a shame when some elderly folks have a microwave / fridge freezer from the 1970s that still works today

@@LatitudeSky I have witnessed a few incidents where HDMI connectors were ripped out. It always involved parties with alcoholic beverages in the cases that I saw.

No Mark the lessons is for companies not to make something that is obviously going to start failing after a year.

b/c they replaced the board lol

I have the same. My LG 5k Ultrafine has 8700 hours (according to the information panel); Its been on a monitor arm nearly its whole life with the same cable plugged and routed through the wiring holders. The connector sees little movement and since I have Mac Minis (now the m1 version) connected, has never provided power. 4+ years no issues.

My 22” LG monitor died after 12 years now. My 27” monitors have been going for seven years now. Not one dead pixel or problem, used every day. These were fairly cheap monitors as well.

I own an LG monitor and is wonderful. It's 4 or 5 years old and it didn't have any problem at all. Apart from some LG produscts do you care to say something about some certain ASUS laptops, certain HP laptops who effectively had literally half of the air admission path covered by a piece of plastic or about some certain Macbook Pros? Everybody makes products which are really bad for customers.

meanwhile their entry-level ultrawide is serving me since 2016... ridiculous

i'm using dell monitor from 2013 still working fine as today. there is a slight yellowing at the 4 corner but it is only visible when in max brightness and on plain white screen.

i wonder why they stopped doing phones.... lol

@@onomatopoeia162003: Probably because you and I only ones buying them 😉.

My guess is if and when you turn that in for the "extended warranty" they are going to say that is abuse and not cover it anyway. Very common on electronics if it is something like this.

Reparaible pins but next he had to fix the motherboard

LG has to reconcider its disign in the first place.

@@ericewaldklaver fully agree but for those that still buy it, have it and working could use this cheap solution to prevent an "Hiroshima" under the connector 😀

Still can't imagined why people want to move a 27 inch monitor around. Moving a 23 inch is already a hassle.

Adding support so it can't be tugged is the best suggestion. User probably tried to walk away with a connected laptop or something.

@Drone OUT Good idea 👍 But, how would anyone know to do it? When they buy a new monitor, they just use it they way it came. 99% + wouldn't even know or think to do it. Only tech savvy people (that watch this) would know about the problem. Then they would just avoid buying it. 😉

Agreed I always use a short extension lead in this sort of case, but it only works if you do it from new!

how about not using cheap ass solution to critical component on the board? you can see cold through hole solder joints for that connector, so most likely the whole series of them boards are bad, that mechanical linkage of the case of the connector starts moving when the solder fails and that then leads to ripped off pads, to be honest - this should be factory recall, that board costs maybe 40-50$ to LG, it should have been offered as a free upgrade to a 1000++$ device, it is ridiculous how bad the designs are for some of this expensive equipment, and morons are buying them because the monthly lease payment is small the whole design/manufacturing chain is broken these days, at the same time they are touting that we must reduce carbon footprint and what not, while them themselves are the sole reason for all the expensive garbage in the landfills

I was thinking the same thing 🙂. This is a solution for every board that is used constantly for plug/unplug.

Yes I agree. But we should be able to use a device without worrying about plugging a lead in and out in all fairness. It's not a cheap monitor....!

This is what I do on games consoles that I wish to swap in and out of the TV. If the 20cm hdmi extender breaks, then it's just a case of buy another, rather than wear and tear on the port itself.

Read my mind👍

All Depends on the Customers Experience with New Technology Systems

I just can't understand why someone would connect and disconnect a 27" monitor all the time... Usually a monitor is something that is standing, you connect it once and that is it.

Great idea. Best fix award.

Yes. A daughter board or a custom board that can be connected using lvts or flex cable.

@@BigEightiesNewWave It's just a way to avoid damaging the port, not a fix. If you leave a permanent cable, the USB won't be mistreated nor plug/unplug abused.

I am not sure if a male pcb mount Thunderbolt connector is available.

@@gordonwelcher9598 I think about seperating the female connector off the board. So any tension could be not connected with signal pads...Just give any Noble prize who invented this LG board and THB sockets!

What about the heat?

Do you move often usb..main reason is usb c is not to strong for too much stress..just put and leave...or use small extensions cable usb c

A PC monitor is not designed to be subject to user abuse. Unless it is some kind of military screen, it shouldn't have to windstand frequent cable connect/disconnect. If it had cracked solder joints, I would blame LG, but not in this case.

Apparently heat could be the issue. The same connector delivers power too.

Are you serious? They may have that thing in their sleeve, but apple is bad i how it designs his board. They are designed to fails as soon as an idea of liquid come in contact with them 😅

Maybe they become liquid nitrogen cooled tomorrow?😁

and they say usb-c is the future connector 😂

@@graealex : It does not matter how stable the connector is soldered to the board, if the connector itself is an electro mechanical weakness from the very beginning. A usb c port is such weakness, 20 fine pins hold together by one ABS slab 0.6mm thick, mantled by a 0.2mm thick steel or aluminium pipe pressed in form, meant for thousands of plug in, unplug occurrences. It feels like the gadget industry is blindly retro evolving to the atari 5200 days where one cable was meant to deliver power as well as video signaling. Its a stupid design, prone to completely render a device functionless and useless all together. A standard or custom power connector for power, a standard or custom data connector for data, anything else is outright anti consumer. If you look at industrial design or more filigrane intermediate server side stuff, you will not find a single such thing having only 1 multi purpose connector. Heck, those things even come with two power supplies for redundancy, a multitude of service nics and a boatload of other useful features. You will not find a filigrane 20pin connector responsible for delivering power, input data and user interface and those devices usually see much less handling!

@@vaualbus I mean even if you don't like Apple you can give them credit when they do something right.

I do not think the connectors are cheaply designed, and they seem to have proper support. The one to blame for is the user.

idiotic design by LG.

Unfortunately all manufacturers are becoming like this greedy, and sly.

But I thought they cared about climate change and saving the planet 🤣

Right. I believe that Alex could have fixed that based on that Xbox video just a few days ago.

I think there's a couple of guys at RossmannRepair that could as well, but i suspect they wouldn't be having a fun job of it.

The surface tension of the molten solder is usually enough to hold the components in place.

They know exactly what they are doing... ☹

@@Tomigrabi yep, they don't give a crap about the planet, all they want is money.

that's what she said😅

What about them?

The surface tension of the solder will keep them in place as long as you dont blow them off with the hot air gun.

Hahah, I just made the same suggestion. I'm glad I wasn't the only one to think about it!

First time I'm hearing of this.

@@ashleyjaytanna1953 Hi Ashlry, we say it a lot in Australia as LG used to be a company called Goldstair and it was the crappiest Electronic devices you could get...

Lucky Goldstar is where LG comes from.

If so let show the Lg what customers think about their doings.Only one input port for monitor that cost 1300$ are you kidding me??

I don't think manufactures give warranty on ripped circuit board traces.

why i am reading this comment with an indian accent LOL

It is the same with the move to USB-C for charging too. How long will it last over a few years with the constant abuse/stress of plugging.

No pads to solder too

It's an issue for me

@@ashleyjaytanna1953 get a usb-c male to usb-c female cable then, or a hub, or one of those magnetic usb-c end adapters. anything to prevent you from having to plug in / out of an expensive device.

Sometimes it's hard to tell user error from manufacturer defects. If the pads were coming off due to the heat produced from day to day use regardless of repeated unplug/plugging or some other defect in manufacturing causing those pads/traces to come off over time then this is something that the manufacturer should be responsible for fixing in their QA. Considering that the port was still in-tact and the support soldering joints aren't broken when it came into the shop for a fix, I would suspect this isn't user error that caused the pads under the port to come off and it is a design/manufacturing issue.

@@moonmoonbh Given the port case was bent, I'm 50/50, it looks like its had lot flex but not enough to break the larger connections. I agree LG has cheaped out though, there should be 4 inputs and ideally they wouldn't all be usb c either.

It's a thermal problem most of the time not mechanical.

All manufacturers try to this "trick" of planned obsolescence and they try to hide it as best as possible. Its the quintessential of business, aka capitalism.

Yes. He should do this.

still... its lots of works.

@@Veruzax I think so

In Bulgaria only the LG monitors have 3 years standard warranty or all electronic devices? In Romania the standard warranty for any electronic device is a minimum of 2 years over which you can buy extra 1 or 2 years of warranty but only from some stores. Also in Romania, some appliances(washing machines, freezers, etc) manufacturers gives you 5 years warranty from go but in this case you cannot buy extra warranty, and in some rare cases manufacturers like Samsung and LG have 10 years warranty on some appliances components, like the motor of some washing machines.

@@ryutenmen I think Bulgaria and Romania shouldn't be diferrent because of European Union laws... And that's what I said for this monitor is based on what I saw in a local shop website :)