Mine's been playing up for about 3 weeks, smart diagnosis kept reporting no errors. I just checked the door and although I can't see light inside the drum, I did notice some movement. So I ran a diagnosis again and it's saying the door's not closed properly....are you a telepathic Dryer Whisperer? 😂 Hopefully hear from customer service early next week but at least now I can point them in some direction. 👍