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LG Refrigerator Ice Dispenser Repair: Ice Dispenser Flap Not Closing

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A modern LG refrigerator ice dispenser is repaired. The symptom to the problem was that the ice dispenser flap was not closing. The ice dispenser flapper not working will cause warm air to enter the ice chute & partially melt the ice which can re-freeze & cause the ice to stop coming out. A straightforward "how to fix" video.
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INFO:
LG Model: LFX25973ST /03
Product web page:
www.lg.com/us/support/manuals...
Service Manual *VIEW*: www.manualslib.com/manual/732...
Service Manual *DOWNLOAD*: www.manualslib.com/download/7...
Dispenser Removal Info (quoted from LG): appliantology.org/blogs/entry...
Music:
Special THANK YOU to my friends at Epidemic Sound!
player.epidemicsound.com
#grokshop #appliancerepair #refrigeratorrepair #LG
* We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites

Опубликовано:

5 авг 2019

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Комментарии : 275

@angelaromero7921 Месяц назад

I can’t thank you enough for this video! Took us about an hour total to fix our broken screw issue! Thank you!! Felt so accomplished yesterday! 🎉

@jeffb5290 2 года назад

This is EXACTLY what happened to my fridge, and precisely the video I needed. Great tutorial; easy instructions. I didn't trust your #4 screws, and bought something closer to the size I was replacing. After figuring out why you used #4 screws, and a return trip to the hardware store, all is well. Thank you!

@rickuztube 4 года назад

I have to say this is one of the best, if not the best, DIY repair videos I've watched. It was tricky at times, but the quality of the video and the steps shown were fantastic. Total cost of the repair, plus my time and a little aggravation, 19 cents. It would have been half that, but I bought two different length screws just in case :-). Thanks!

@grokshop 4 года назад

Thanks Rick!

@hellozonk9139 Год назад

I bought 3 screws for $0.41 :). Inflation

@michelleshirley6259 2 года назад

This was the exact fix I needed for my LG. Same screw post, same fix. 1 hour and $1.27 for the screws. You've saved me time and repairman costs. Thanks a million.

@dgilliss 2 года назад

Wow! Thank you SO much! I am a 69 yo grandma and with your help I was able to fix mine which had the exact same problem. A few tips to anyone else doing it- pay attention to the configuration if the gadget that moves the bar holding the flap. Also when replacing the flap mechanism pay attention to how you put in the spring so it correctly puts tension so the flap closes.

@RobertPoor 3 года назад

Thumbs up. This was the only video I've found that really explains how to remove the ice dispenser panel.

@ShawnWhaley Год назад

This video is exactly what I needed to fix the same issue. You do a great job with the step-by-step. 1 million thumbs up!

@sblair2506 4 года назад

Thank You for your explicit and detailed steps!! This is the Best repair video I've seen yet!

@dreadful-twerp Год назад

This might be the best DIY video out there. Every necessary step shown, workarounds for inevitable contingencies, and more. The 3/4" #4 machine screws 5:00 were just the right size, too. Thanks!

@ebjr79 3 года назад

Huge help and was exactly what I needed. Thanks so much for putting this together and sharing. Super easy and quick. I actually spent more time cleaning/removing the mold than the repair itself.

@angelacen6518 3 года назад

Than for help me

@katiekersey1916 4 года назад

Thank you! I had a different problem with the dispenser but your clear instructions and visuals help me fix it. Great video!

@chichcnc 4 года назад

Wow. That would have to be the best no nonsence repair vid I've seen. Its even the same model as mine so im sure to get it right first go from the information in your vid. Well done!

@bryantjoeb1 4 года назад

Just followed the video and it’s repaired! Thank you Sir! Only problem I had was I couldn’t get the broken piece back on, but that doesn’t appear to be an issue, so far.

@brettschiftner4060 4 года назад

Great video. On mine, the “standoff” was split so I had to superglue it. Then 2 days after reassembly it broke off completely. Followed the video exactly and so far it’s great. Thanks very much!

@JohnReinhardt-w7y 17 дней назад

The problem was exactly like the one in your video. My fridge must be a newer model since the removal of the icemaker insert was easier and did not require moving a lever through the ice chute. I was hesitant at first but I got an estimate for repair which included a diagnostic trip charge and are turn trip with parts. Calculating it could be a $500 + service repair, I tackled the project with faith in your video. I appreciated the advice of NOT using super glue, which totally made sense. I also used a 1" screw so hopefully it never happens again. Seems like this issue is really a manufacturer defect? The Grok Shop Rocks!

@kedamour 4 года назад

Thanks for the rundown. I’m excited to say that I only broke 2 tabs! They were two on the top. If you’re able to learn from my mistakes, just make sure you take the time to work out all of the tabs before yanking out the panel.

@garytaylor9186 8 месяцев назад

I have an LG LFX28968ST/02 which is very similar. I spent a lot of time looking up this model and viewing YOUTube videos trying to find one that shows almost exactly what you've done here. Now I feel confident pulling my front panel out to get to the dispenser area. Excellent video. Thanks for your help!!!

@check2date 2 года назад

This was very helpful. I realized my unit was full of mold and wanted to get it clean. I would have never got it apart without this video. I was pulling really hard and it didn't feel like it would let go without breaking something. Finally it did "pop" and I continued to work it carefully. No broken tabs. I'm not sure the putty knife was necessary. Looking at the tabs, once it was apart, it looks like pulling straight out would have been the best bet. Thank you for doing the research.

@williamlee5773 4 года назад

Terrific video, thank you. I repaired my 4 year old LG LMXS27626 ice chute door using this. I agree that removing the dispenser door was extremely difficult. I went very slowly, used far more force than I thought I would have to, and eventually got the dispenser out after about 45 minutes. All tabs were intact, somehow. I had prepared to repair the screw post as you demonstrated, but much to my surprise, my problem was simply that the opposite side spring was not installed correctly! Incredibly easy fix, once I got the dispenser out of the door. I suspect it came from factory this way. I have had occasional problems with ice/frost jamming the chute, but seemed to be happening much more frequently lately, and the COVID-19 quarantine finally gave me enough time to trouble shoot! Thanks again!

@victorlongoria9424 4 года назад

This video was a huge help to my issue. I have another lg model that is similar to this style. After watching this video I was able to remove the water/ice dispenser just like the video tip. I cleaned it up and replaced the cold water water/ice lines. I definitely recommend this video for anyone trying to replace their water/ice dispenser line.

@rspurgeon7804 2 года назад

I've had LG repairman out for 6 times. Could never get the icemaker working properly. Finally gave up and watched this video. Saved me a bundle. Great job. thanks for making it. appears to work fine now.

@grogkolb3685 4 года назад

Thank you so much for this video and tips!! It is exactly the same problem I have. I would not have been able to do it without your help. Excellent video and detailed explanation, it is a wallet saver!!!

@mdntblu 2 года назад

This was the fix for my flapper. Been broken for about 6 months and wife always complaining. Thank you so much for putting this together. Great tutorial. So happy to finally have a working flapper that doesn't let the air in there and freeze together all the crushed ice and it gets stuck.

@rjpriz 4 года назад

Awesome video! I used this exact procedure to repair my LG LMXS27626. I did added a drop of superglue to the broken screw post to tack it on. Seems to have worked like a charm...hopefully it holds up to the torque of the motor and spring mechanism.

@charlesanddiannesibley5039 Год назад

Watched this video to find out how to make this repair.....gave us confidence and was exactly what we needed. Our icemaker is working perfectly again! THANKS!

@logicnetpro 2 года назад

Bravo! Thank you for this great how tutorial video. This turned out to be the same issue with mine... I appreciate strait forward explanations and the clear photos of the assembly parts. Took all of 1.5 hours including the thorough cleaning of all the parts. Work perfectly!

@JayrodPhil 2 года назад

Wow obviously LG needs to design a better hinge point on their ice dispenser flaps... thank you for a quick, direct to the point, step by step guide. As others have stated I had the EXACT same issue and your video saved me a lot of time and money. Great job

@bettermoonwalksofgeorgia3280 Год назад

Without a doubt, you saved us several hundred dollars by being able to make this repair, ourselves! Hooray to you for sharing this video!!

@sprntkr 4 года назад

Another thankful watcher here. You walked me right through it. Although, I did try the super glue method and we will see how it holds up!

@rodnyberg4751 Месяц назад

Thank you for this video! I had the exact problem once I opened up the dispenser. Your video was so helpful in showing your solution which I used too. It’s literally 10 cents to replace the 1/2 inch screw with a 1 inch screw and that would have likely prevented the part failure in the first place. Thanks again for taking time to video this and to share it!

@maxwellrisch8961 3 года назад

Not the same part was broken on mine but your video gave me the step by step to get everything off, find the problem and use your idea of screwing through the plastic to fix the broken part. Thumbs up man.

@susanmcpherson2251 Месяц назад

Second time this video has saved my arse. I had mold in there and took it apart to clean it. Watched the video about a 100 times for one small part that I was having an issue with. Finally fixed it. Had the repair company coming tomorrow but canceled them. Thank you so much.

@giuseppe8844 3 года назад

Greeting from Australia. I had to fix the ice controller button which had broken and this video was helpful with that task as well as I could see the process for disassembly as well as the switch spring location in the background. A+ thanks!

@Mavericknmaddie 3 года назад

Wow thank you so much!! I have been without ice for months. Finally went on here and followed your instructions. My problem was exactly what yours was. EXACTLY!. Did the fix and we now have ice. I only broke 1 tab! Thanks so much.

@beerens20 6 месяцев назад

Thank you for this video. Our flap was stuck open, I followed your steps and discovered it was the exact same issue. Had it fixed in an hour including the Menards run for screws. Saved me a bunch of time and money.

@pauld130 3 года назад

Thank you for taking the time to create this very clear and concise video. I'm seeing this video AFTER having an LG service tech visit my home three times to repair the ice maker. The problem I'm having appears to be a flap that is not sealing tightly. It open and closes when activated. This is causing water to periodically dribble out of the chute. It was a similar problem we had with a Samsung refrig in which the Samsung tech just replaced flap assembly unit - problem solved. I explained this to the LG tech and said the problem was with the ice maker - which he ordered and installed. Knowing how the flap assembly works will hopefully help me recommend to the LG tech, who I'm getting to know pretty well, to replace it. LG - Life's Good! (only when your appliances are working correctly)

@petemoore9233 7 месяцев назад

Perfect video! Exactly what happened to my LG Refrigerator. I was shocked to finally get the panel off (I didn't break any tabs!) and see the screw was broken off from the back. Used your method and drilled out the old piece and used a longer screw. Works perfect. Thank you, sir, huge help!!!

@moosenmobile31 2 года назад

Just, literally, did this for my inlaws fridge after watching your video. Fixed it! Thank you !

@nathanp39 3 года назад

Had the exact same problem. Broken screw post preventing the flapper from closing. It was a real pain removing the panel and broke 3 clips. Lots of mold inside there too. Should be easier to remove for cleaning and repair. Used the longer screw as recommended and all is good. Thanks for a good, to the point video without any fluff and padding!

@preetib3036 Год назад

This was the exactly what happened to our ice dispenser and this video helped me fix it without any issues.. You rock sir!

@halebent 4 года назад

Same exact issue with mine (broken screw post) Thanks for the how-to as it made for a quickish fix!

@markfreedman2470 4 года назад

Excellent: A very professionally performed repair.

@goodmanboattransport3441 Год назад

Thanks for the instructions, I've been thinking about digging into our refrigerator for weeks now, but didn't want to break it to find out how it comes apart. Same problem as yours, broken mount post. 👍

@jview70 4 года назад

Excellent video. Really helpful to get assembly out without breaking plastics latches. I could see how to disassemble easily from this video.

@GaryTaylor-no9my 2 года назад

Video was perfect! Drilled out the broken piece bought a longer screw. I also was able to use your video to see how the water parts go back. Thanks so much!!

@matthewfrank1878 Год назад

One of the BEST instructional videos I have ever seen. Well done!

@nathanjones56 4 месяца назад

Thanks for this video! I was using a prop rod I made to hold the door flap shut for over a week. I finally decided to find out how to access this area. Found your video and it was the exact same broken post. Never would have guessed the panel would be clipped in like that.

@daviddoerries8389 2 года назад

Thank you so much for making this video! My LG fridge, which is a similar model, had the exact same problem with the broken screw post. This helped me fix it in no time!

@bodaggly 4 года назад

Same exact issue. Appreciate the video. Getting the panel off was a pain! I ended up putting tape on some needle nose pliers and a screwdriver to wedge open that top right corner. Once that was loose the rest came apart fairly easily. I would've been afraid I'd break something without your video so thank you!

@grokshop 4 года назад

Beautiful. Thanks for sharing your extra tip & for the positive feedback!

@VastOceanCommuter 2 года назад

I had the same exact problem with my LG LFX28968ST fridge. Your long screw method fixed it! Hardest part was opening the ice compartment from the door. Thank you!

@stephaniesubacius0524 7 месяцев назад

Wow, i had no idea what was wrong with my ice maker, but after watching this I pulled off the panel and it was THE EXACT same issue. Thanks for this tutorial! Got my ice maker working in no time!

@johngallimore7390 5 лет назад

Excellent video and well made. Your instructions were very clear and I now know how to get the dispenser off my LFX21976ST model to diagnose a similar problem - flapper stuck open. Thank you for the video.

@grokshop 5 лет назад

Right on; thanks for the feedback :O)

@NdeCarvalho 3 года назад

Thank you so much for posting this fix. You may have guided me towards the solution for replacing just the LED panel cover (mine got damaged due to humidity dark spots). However, as you pointed out, replacing it is almost prohibited, as I cannot manage to open the cover to replace it . So simple, yet so hard to reach for an opening...There is the risk of damaging the edges of the control panel itself while trying to reach for the cover, hence creating another bigger monster. I will try to find someone that could help me, and will save your detailed video as a DYI guide. Many thanks again!

@sharonlarosa8151 4 года назад

This video was excellent. Now just waiting for a part!

@rodimirogarcia 2 года назад

Thank you for taking your time and create this video. Specially when fast forwarding while doing what you just explained as opposed to jumping ahead.

@QuintJer 3 года назад

Excellent video and nice narration. I have a similar issue although my issue appears to be more with the water dispenser. I think I will tackle this tomorrow. Thanks again!

@mdelapi 3 года назад

Wanted to say great video same issue did what you demonstrated, lost only 2 tabs as predicted used longer screw cleaned Inside and now works like a charm and saved me $$$$ in repair bill keep up this videos and thx again

@miles0823 2 года назад

I had literally the exact same issue with my LG....this fixed it and saved me a bunch of cash....thanks!

@mauriceburk6449 4 года назад

Thanks so much. That is exactly what mine was doing. Followed your instructions and all is well. 😀

@wmccutch01 2 года назад

Thanks! I used this a reference and had the exact scenario. Fixed it, and it works great. I popped the flapper bar off, and struggled a little with the springs.

@abceverhart 4 года назад

I agree, " best no nonsense repair video I've seen" in a while. Thx

@emdgmd 9 месяцев назад

Thank you for posting this! My son and I fixed our refrigerator today following your guidance. Only cost me $0.13 for one screw at Ace Hardware! Thank you!!

@smp411 3 года назад

Thank you for posting this. Absolute insane amount of help.

@michaelserrone4069 4 года назад

Same thing happened to my LG fridge. Glued it with Bob Smith plastic epoxy (which is unbelievable for plastics) and we good to go. Thanks for the great advice!

@vineetsarin4677 3 года назад

Great video. Very helpful and easy to follow. Dispenser works great now!

@hankv4723 Год назад

I never make comments about these videos but feel compelled to weigh in on this one. I followed the steps depicted here to a T. Discovered that the issue described here was exactly my issue. And the repair was easy and very doable. 2 things. For anyone counting or keeping score, I did break one tab. Also, long curved nose forceps are a handy tool to hold the stand-off in place while turning it to find the matching broken surface. Very useful video.

@davidonstott91 3 года назад

Hey - Great video, helped immensely. The broken post on our LG wasn't useable, so I tried a longer screw without the post, and it works fine. Broke one tab (on the bottom) but didn't seem to affect the reassemble. Thanks!

@mattkeilman4132 10 месяцев назад

Thanks for the great video. I had the exact same problem with the broken plastic post. This video saved me some money. Grand total of $2.79 spent on repairs!

@jonmanna4533 3 года назад

Our Fridge is 6 years old and had the same exact problem. Unfortunately I wasn't able to get the panel off without snapping a couple of the tabs. Still saved me hundreds on a repair man or thousands for a new fridge. Thanks the walk through

@treeguy2010111 3 года назад

Thanks for the post. Different model fridge but same in door ice maker. Exact same problem. Screw post broken. Followed your instructions and had it fixed quickly. Many thanks for taking time to post this fix.

@bernarddaus6566 3 года назад

Thank you. Awesome video! I had the same issue with the ice flap and the root cause was the same. I (krazy) glued the plastic base together with a wood tooth pick inserted in the center to guide the alignment. I drilled the toothpick out after the glue dried. I still used a slightly longer #4 stainless steel sheet metal screw. I had the repair done in 20 minutes. The longest part(s) was the trip to the hardware store and the cleaning of the interior components (moldy). Two tabs broke but it snapped back in fine.... like new.

@BcstEngineer 9 месяцев назад

I must thank Google for helping me find you. Terrific professional video and explanation. Very clear and right to the point! I don't need to be entertained by some fancy animation at the start. The video was very clear and stable and your audio was also very clear. I don't quite have the same problem. Mine has a sticky ice switch that is difficult to stop the flow of ice once triggered. Knowing what needs to be done to gain access to what is behind the switch panel will do it for me. Thank you!

@Justakidin 4 месяца назад

This was EXACTLY what I was looking for. I had the exact same issue. It makes me wonder if this is not a design flaw. Perhaps LG should have used 3/4" screws to begin with. Your video was well made, and you took your time and explained everything clearly. LG quoted me a repair cost of $400, well technically $399. Ha. Thank you so much!! Have a great one!

@XAERODUDEX 3 года назад

Thank you, just fixed my flapper. Opened it up and it looked exactly like yours. Wife is happy.

@nang7411 4 месяца назад

Excellent step by step video on the same issue I have. Unfortunately I am not that handy. Meanwhile I will have to resort to putting the ice cubes in the freezer drawer (ice maker still working). Later I will see if my son-in-law wanted to attempt the repair after viewing your video. Thank you!

@subsonix1980 Год назад

Had this EXACT problem. Took me like 15 minutes to fix it thanks to your video!

@susanmcpherson2251 2 года назад

This video saved my bacon and money. I did exactly what you said to do and it worked. Thanks so much.

@jessolive9644 2 года назад

Thank you so much! Super helpful! I finally fixed my refrigerator,all thanks to you!

@rkline5369 2 года назад

This was very helpful ! I expected to find a broken post like shown here, since my symptoms were identical. The screw post was not broken, things just seemed to stick. I took a cue tip with a little silicon spray and lubed the white lever and points were it interacts with other components. This seemed to work...at least for now. It does look like the white rod starts to deform over time, so maybe down the road that will need to be replaced. Getting the panel out was a hassle. I tried the "pop out" method I saw elsewhere, but that didn't work for me ( or I am too faint of heart ). I did manage to pry it out without marring the finish. Thanks for linking to the manual - nice to read that even the pros break a few clips and that it's "SOP"

@TheSportcamaro87 Год назад

I am sharing this on Facebook strictly so people realize how nasty it gets back there. We just bought a house and found black mold in ours, your video was extremely helpful so thank you!

@jillstuart4810 3 года назад

Good explanation with the right detail to make the repair....THANKS!!

@melpangborn5273 3 года назад

Worked like a charm. I removed to clean up the black mold and to repair the rust that had started under the dispenser. All tabs remained intact and my fridge looks almost new again.

@jimmert5107 5 месяцев назад

Excellent advice and video. I fixed mine in about an hour. So far so good. Thanks again!!

@clintroberts587 3 месяца назад

Thanks so much for making this video. This was perfect for helping me fix our problem which was the exact same issue - the same plastic post broke. Works great now. Your video helped me get over the fear of taking things apart. Wasn’t bad at all. Bravo!

@paulgottschalk4096 Год назад

This was an awesome video. I had searched everywhere for an answer to my problem. This video nailed it! Thanks for the guidance!

@monicamcdonald5715 8 месяцев назад

Perfect. Same break. Used #4 1inch stainless to fix. Added the shoegoo or goop for a little more hold. A+ video

@lauriemiller7952 2 года назад

We fixed our ice maker today thanks to this video, we had the exact same issue. Thanks so much!

@steveavant9727 9 месяцев назад

Please add my name to the list of folks that your video helped! The problem was exactly what you described, with that broken post. Also a good tip to drill out the broken piece to allow the screw to pass through. The front bezel was a pain to get off but I finally got it, the rest of the fix was easy. Thanks again.

@jimworley1048 2 месяца назад

I am very handy and like to do all of my repairs. But honestly, I had no idea how to tear into this icemaker. Outstanding video made it absolutely easy for me to fix the repair. Mine was broken the same as the video so all I had to do was clean everything up and go to the store and buy the same screws that you displayed. Thank you very very much for making my life easier. Great video.

@georgiapatriot4575 Месяц назад

Same for me. I fixed mine today. The break was in the exact same spot on my fridge. I used auto trim removal tools to remove panel. Only broke off one tab.

@reindlg 4 года назад

Had exactly the same problem. Must be a design problem with this model, also happened after approx 5 years. I owe you a beer. Your video saved me probably $200+ repair bill if not more.

@grokshop 4 года назад

Interesting.. I was wondering how common this issue was. Other than this issue, ours has been a stellar performer. Thanks for the feedback!

@Acsantes73 3 года назад

Exactly the same for me, after about 5.5 years, this just happened to me! I've always had issues with the ice dispenser in this fridge. I will not be buying an LG fridge in the future.

@albertkoscielny3739 Год назад

We have an LMXS27626S with this failure. I used a combination approach to removing the dispenser cover, first the putty knife to pop some tabs loose and then tugging a bit. It came loose after about 15 minutes. The same post was broken. The post and interior are black. I removed the retaining clip and the left spring came off while I was fixing the post, so I had to figure out how to reinstall the spring. Reinserting the dispenser is much easier than removing it. Great video, just what I needed. Thank you for putting it together.

@YogurtGun Год назад

You did a great job with this video. Got right to the point without long drawn out chatter and editing the disassembly process with quick motion(I hate watching guys take screws out in real time) Getting ready to do this repair now.

@grokshop Год назад

lol @ real-time screw extractions. Thanks so much & good luck!

@romanorozco6764 2 года назад

Congratulations on your video ..! I looked a lot but couldn't get that ice maker out. Thanks to you I was able to know how to remove it ..! I am from Venezuela I don't speak English but I understood when I saw his video how to get it out. In fact, I translated this letter to send you a cordial greeting and to express my gratitude to you .. !! A thousand blessings..!!

@grokshop 2 года назад

Awesome. This makes me happy :)

@jharuni 4 года назад

Great job, especially showing all the annoying problems you encountered while doing this. Thanks. I especially love how you openly deliberate on how to best drill out the hand-crafted standoff, whether or not to glue it, and carefully torque it by feel. You must be a designer or engineer, not an average repairman, am I right?

@grokshop 4 года назад

I am a software engineer. Its all in the details :O) Good guessin!

@psychfish 9 месяцев назад

Oooohhhhh thank you! Flap wasn't closing and it was EXACTLY THAT SCREW. LG should have a recall on this! The only thing I'd add is that if you dare to try to superglue the broken plastic piece, you may end up with superglue on your hands, your tools, etc. 42 Cents, for a pair of screws of slightly different lengths. It's a bear to get the panel off, but the fix was just as you showed!

@Saltyscientist 5 месяцев назад

Great video, exactly the same problem I had Thanks! Tip: I used automotive door/dash trim removal tools, worked like a charm with no broken tabs.

@cheryljohnson1942 Год назад

Thanks! I just needed to get mine open and clean it, but I watched your whole video.

@Quince828 5 месяцев назад

Thanks for showing how the dispenser is disassembled. My issue isn’t a stuck flap but the ice chute and water controller have completely disintegrated. Went to get ice and small screws and springs flew everywhere! If I can get replacement parts it looks like they’re easy enough to replace. Otherwise I’m shopping for a new, non Korean built fridge.