You Sir are the G.O.A.T!!!!! Fixed my Kenmore Elite washer thanks to you....& I told my husband that the “repair-man” will b charging us $250 to fix it. Now I have added $245 to my “You Don’t Need To Know About” bank account!!!! Thanks again..
This is my life saver our LG “ load of garbage” is coming up on 3 years now as well. My wife can’t wash a single load without UE. Or it takes all day to get one load done. I’m doing this tomorrow! Thanks a bunch!
Cal, many thanks for putting up this video. I made the lift spacers out of wood, 3/4" ID, 1 3/8" OD, 1" long with a 1/4" slot to slip it over the shaft. Have run several loads over the last two days, no UE error! I think the thick grease and the tubes/pistons are supposed to act like dampers or shock absorbers but are just not doing the trick. Not sure why the lift kit works, but cannot argue with success. My LG washer is WT4870CW but has identical support rods to yours. Great work!
Your welcome I'm still amazed how much attention this video receives, I just wish LG would do the right thing and realize how troublesome this issue is
Probably going to be the most effective repair for this issue. We've owned our LG washer for 9 years and THIS has been the issue that's been persistent with this machine. I've tried the spring on the top of the drums, bumper-foams to prevent the drum moving....I'll be cutting up some PVC pipe to follow this suggestion. Seems to be the most practical! Too bad I just found this now, could have been useful 5 years ago! 🤣 This may just save my marriage!
Thanks for posting. I ended up needing to replace the clutch ($70) and that solved my ue issue (been a week). Happy to provide more info of you're interested. Thanks again for taking the time to post the video.
cal camp - you rock! Did exactly as you did, and after 1 week of various size laundry loads and speed settings (~8 total) I've never had the uE stop the cycle requiring me to start it again. Wife's been dealing with this for 5 years, but not any longer [now how much $ do I owe you?!?! :-) ]. Thank you; and to echo you - LG sucks in all ways (customer support, product, warranty), and I'll never be a customer of theirs for any products.
Thanks for the tip. My machine is now working perfectly. Paid 93 cents for PVC cut to size at local hardware store. I had already replaced the shock absorbers a couple of years ago, but the UE codes remained the same.
I used 3/4" PVC I already had in the garage cut in 3/4" sections. This seems to have fixed our LG washer. 6 loads and no UE errors. Much cheaper than the new washer my wife wanted.
"...Which I'll never own another one. You only get one chance with me." That's the very moment I clicked like. I regret that I have but one like to give for this video.
That old washer is indeed a Whirlpool: The Kenmore name is a case of badge-engineering. Love fixing up those things in our repair shop. Can replace just about anything in them and send them out the door and know they won't come back :)
Thanks for sharing! Never will buy LG again this has been terrible. The washer is 7 years old now and I think we will buy a mag tag next! Thank you so much again!
Thanks for the idea the best $1.95 fix I’ve came across and yes I leveled the machine before I did this still had the uE code install the PVC re-leveled uE code gone I will eventually replaced new support rods this fix has me up and running for now once again good idea.
I too tried different things. The springs and rubber-band trick was the worse. This seems decent and worth trying. And it worked for me. Used it until I received replacements.
THANKs! I had addressed couple of years ago with sponges to limit tub movement but recently UE came back. I used this method last month, though used 3/4 galv pipe 3/4" long, and have not had a single UE code since! Washing machines are expected to last, so ya this video likely to continue receiving attention, lot of folks just want to fix (even though manufactures should) Thanks again
AnEv942 B. Your welcome it still amazes me how many views this has and I'm glad I can help someone lg really let the consumer down with this issue. I was recently told that if you have a block and pier foundation you should never buy one of these
Thank you, thank you, thank you, it worked great. Spins now on high speeds. I am retired saved me $80 and this cost me nothing. Had the 3/4” PVC laying around.
Your rag washer machine is the same model I gave up so I can have a more modern washer. Biggest mistake ever. I've gone through 2 different washers and still having problems. Somewhere out there is my old washer STILL working just fine.
John Beckwith rag machine is still working I gave my lg to my daughter it's still working, bought a speed queen there higher priced but they are the best ones out there
Just fixed mine and it’s running like new now. Was so fed up with this error happening over and over again. Ordered suspension rods part # AJK72909308 and replaced them using another RU-vid video to show me how. Took 20 minutes to replace. Screw LG for not knowing that this fix is this easy and for not helping all of us that spent money on these washers.
D B yes I'm highly disappointed with the lg washer it's an easy fix but the point is , they no this is a known problem look how many of us have had the same repetitive issue. Next one I buy will be a speedqueen
Hmmm.... interesting. It is hard to believe that it is the spring that wear out. The question one has to ask oneself is something obvious. What is exactly the job of a spring, be it here or in a car etc? The job of a spring is nothing more than to keep whatever it is supporting from hitting the ground. Other than that, spring is actually a cause for problem. In other words spring is a necessiry evil. So the only time you need a spring if it is broken and nothing more or if it is so weak that what it is supporting is hitting the ground. However what is real important, the device that count is shock absorber, a must have. Why? It is the shock absorber that smooth out the spring's constant energy release and therefore it dampens not only up and down bouncing but sideways. How does it control sideway motion one may ask? Consider no damping action in the up and down direction, as the weight goes up, it never goes up straight, never. Same with the weight in the down direction. In other words it is hardly if ever it is plumb to drive the point. With absorbing the energy of the spring, the weight is not able to climb too much nor is it allowed to go down too fast and further it can not travel all the way since the energy is absorbed. Instead of say traveling up 2 inch or down 2 inch, it can only go up and down 1 inch. The weight does not travel far enough in which side way motion gets pronounced. It is the side way movement that need to dampen. Washing machine out of balance sensor does show out of balance for up and down motion. It is the sideway movement that cause problem. The question here is obvious. Where is the shock absorber in this system? Where it is implemented? It is there. But where and in what form?
Tried putting springs on to help but to no avail. now I've just oreder the arm supports but will now go and purchase the 3/4 inch pvc and see if that works. Thank you posting.
Thank you. Going to try this. Pulling my hair out watching the washer going and going. Water bill too. Water saver....my butt. Lg machines are notorious for unbalanced error and the repair guy told me it's a software issue with sensitivity for balance. If you do everything on bulky that removes that software algorithm. Worked great for a year...but now the problem is back. This may be the fix I need.
tenabrae18 I hope it works for you.....he is absolutely right it is a software issue within the control board they know it and their answer is for you to purchase a new board which is totally unacceptable......best of luck..........cal
Hey, just wanted to say thanks. Added the spacers and waiting on the first test load now. Whether this fix ends up working for us or not I appreciate you taking the time to share what you learned. UPDATE (WITH SUCCESSFUL FIX): The spacers raised the basket but I still had the UE error. I inspected the bottom of the washer and found the pinion nut had come loose and was on the floor under the motor. It appears a heavy load caused the motor shaft to contact the floor and the motor spun the nut off. This can happen if your springs become worn and the feet are in the low position. I installed the nut (and washer) and added some blue loctite. It is now running as good as new.
I personally would have placed the CPVC on the other side of the spring so it would be inside that other part to hold it in place. My mothers LG is doing the same thing I might try this on hers.
That shop washer is kenmore but is manufactured by whirlpool. Sears never made anything themselves and had Whirlpool, Frigidaire, LG or any manufacturer slap their name on it.
Cal, I think you're a genius, thank you for the video on the LG top-load we had the same exact issue and fixed it with the CPVC pipe. Any answers on a Whirlpool front load experience in the saying UE error?
My LG WT1101CW aka (POS) gets to rinse cycle and slowly spins while adding water and never finishes (not always getting UE error) could this still be suspension rod issue? Even does it on empty load. I added springs and that worked on two loads then issue started again.
We replaced our 11 year old LG front loaders washer and dryer while they are still working to be able to sell them as running units. We NEVER had balance issues with what ever we washed, but is a very very rare occasion, one a year at best. In ONE WEEK with the new washer I had 7 UE's WHAT A WAY TO WRECK a product. I will be doing this fix for a "faulty designed product" within the month. What utter BS they screw people over with this GARBAGE design. Everything is setup correctly, level and the machine is rock solid on the floor with zero movement ( I am a maintenance guy in a large corp.) What do people do when they have no skill to "JerRy Rig" a HORRID design from LG?
Yes they are junk I've had one for about 5 yrs now and nothing but problems with it. Its been fixed about 4 times now. And I'm doing the clutch on the bottom of the drum now on the 3rd one..... lg is junk.....
These LG washers are pieces of utter CRAP! This is the third one in a row that has given me a multitude of UEs. LG should be ashamed of themselves. These washers remind me of those low-flow toilets they made all of us get to replace the regular toiles. Yeah, they save you money on water, WHEN THEY CAN BE FLUSHED ONCE. When you flush them 3 or 4 times, that uses more water than the regular toilets.
I also like to add when I first ran the machine after the fix I did have a uE code but it did complete its cycle ran another load it never appeared again
Thank you for creating this video. I'll be adding this modification to ours. I think the bearings also take a beating over time and a replacement goes a long way to keeping things tight. The other mod that is helpful in my opinion is adding a couple extra washers beneath the agitator. This ensures there is a little extra clearance between it and the drum.
Can you explain please where do you need to add spacers at the top of the drum? I see rubbing happening and not sure where do I need to put those nuts you are taking about
@@citionriver Please disregard the second portion of my comment. Adding spacers at the top, above the balance wheel will break the seel and result in water leaking during the spin cycle. My only design tweak was to add a thick washer below the agitator due to some rubbing if the agitator isn't perfectly flat. But I also needed to use thread locker to prevent the nut from backing out. That requires all is free if any oils and completely dry of course. BTW replaced the rods and springs which was an improvement but ultimately the board needed to be replaced and that was the ultimate solution to the UE error problem.
@John Walshaw Thank you. I added spacers to the rod like in the video but still see UE error. Agitator looks ok I checked underneath. I ordered today new rods but from reviews ppl say they good may be for 6-12 month only. But I would be happy if they live 12 month rather than buying new washing machine now. 3/4 spacers would not cause rubber in my case but 1inch would if load is light
BUN THOEUN ELECTRONIC not always make sure it's level first, but it fixed mine and others ....root cause the control board is too sensitive , there's other things Hal switch, nut on bottom of washer can be loose, heck it's been awhile since I fixed mine I can't remember everything but it's a cheap fix and it's a diagnostic tool to see if you need new support rods....good luck......cal
yes it still gets an occasional ue error... do to laundry improperly loaded...i really think that replacing the suspension rods is something that will always have to be done because they will wear out, the root problem is the software in the control panel its to sensitive they have an upgrade to the software, at least that's what i have read. Since I've had so many views on this video i have contacted LG about this issue once again and am currently waiting for a supervisor to contact me it has been a week and I am this time not going to give up on getting a resolution....for all of us ......I'll post what they say.....thanks for viewing my video....Cal
just an update lg has not helped me at all ....I've talked to several different lg personnel...i'm at the point of sending a certified registered letter to the CEO.... I JUST WONDER IF HE WOULD GET IT!
So first off thanks, your video confirmed exactly what the hell I’m going through. My unit is 5 years old and at the same time the pump and the support rod took a wild shit! Pump was easy, these support rods are what had me.
BALANCE YOUR MACHINE! I'd guarantee you your machine is out of balance. Your manual is pretty casual about this. Get a level or use your phones level and place it on your machine. Another person is helpful to let you know if it's balanced. Release the lock bolts on the leg of the machine. Adjust till balanced FULLY. Run Spin cycle Run Spin Rinse cycle Load machine and run full cycle Problem solved Send me $10, LOL And youre welcome!
Good advice if your machine is not level, but mine was that was the first thing i checked, i even thought it was my floor at first but when i got it to my shop re-leveled it on a concrete floor would not even complete on spin cylce with nothing in it, believe me i did my homework. thanks for the comment
I believe most folks try balancing (and re-balancing, and tweaking, and moving, etc.) before ever taking the first screw cap off. Even the best screw legs will occasionally jiggle / vibrate / walk themselves a bit and there's just no way this machine should be that sensitive. The other point I will make is about the software. Instead of the refill and retry logic, I wish it would instead just slow the spin cycle down to whatever speed is stable and adjust the run time accordingly. You would likely still get the same effect, within the same time frame, with less water and less manual attention required.
