Clip from the movie "Big Nothing". Two guys working in a call center. The movie is called "Big Nothing". It stars David Schwimmer and Simon Pegg. Check it out at www.imdb.com/ti...
Same dude I got an interview on Monday at a Contact Center and I worked at one before only lasted me 2 to 3 weeks dude. I am going to try it again buddy have you got any advice for me please so i don't fuck it up again like Ross did.
Andrew Hillhouse yeah man I been there and I had flashbacks about those terrible days I worked for airliner for three years and I been the best in the business but there is always something you haven't done right screw that job its worthless
I'm gonna assume by now you've either been sacked for not meeting ridiculous targets or quit and found a job actually worth getting up in the morning for. Hope its the latter bro!
Personally got fired from a call center job about 2 weeks before I would have gotten my 6 months benefits and 50% employee discount. They say it was a customer complaint but personally I never stepped out of line with a customer and when it came to "muting" the customer so you can talk smack, we were all told first day to unplug your headset when "talking with your superior" because the mute doesn't always work. The place was shady anyway I'm glad I had an excuse to get out of there instead of just up and quitting.
Hi everyone. I am a recent uni grad and have applied and been interviewed for a job at a call center. I do suffer from depression and anxiety plus i live with a really mentally abusive father but i nees cash and a job to survive and i am literally a newbie at life at 23 yrs old any advice please?
I think it would have been funny if he had an american accent on the phone and then as soon as he hung up he switch to his English accent. It would personify the whole fake name, fake person thingy.
Bruh. I lost so much weight working there. I got so thin even though I am eating 4 meals every day! You take calls for 8 hrs to 10 hrs a day. If your team has shrinkage due to your teammeates absences you are force to take overtime. And its a hell if you have sore throat, Because the supervisor will not grant your SL due to your team stat. Fucking hell.😔
+Penemuelish the person who wrote this segment must have worked in a call center or knows someone who has. Ive been doing technical support for a a "major computer manufacturer" for 10 years straight. Yes a decade. This video is 99% correct including the mocking the customer on mute. Ive gotten into slight trouble several times for doing that. I gave it 99% becase the only part that isn't true it making everyone use the same name. They cant do that LOL
Kevin Carey Yep. I left that industry only after six months providing customer support for a US-based telecom carrier. With the products they shove down customer's throats, the way they sneak in hidden charges, the rampant "errors" in billing, the way they let the customers go in circles when filing complaints to the point where they give up, IT IS HARD TO DEFEND the company. The pay was great and all, considering that it never required any professional skills. n fact, that's all I miss about call centers.
I worked in a call center but I was the IT administrator of that site so I did not interact with the customers. I was supporting the employees and doing other shit. Everyone that was answering phones looked miserable. Supervisors told them when they could take a break or meal out. They only got 30 min for lunch and got written up if they were few min late from clocking back in. I worked m-f only while they worked weekends as well. Call center jobs are no joke and does look soul crushing
al821 I also worked IT at a call center. It was a telemarketing company ran by a family friend. They hired people who had trouble with the law to give them a chance to make money and rehabiliate themselves. It was a close call center and everybody was very friendly. People could chat in between calls and eat at their desks. They could also sit at whatever station they wanted which was cool. One of the best jobs I had. Most people there seemed to not mind it. The tech room was so much fun and the other technicians and I were good friends. I felt like I was part of a family there and I was sad to leave. Some places are better than others I guess.
John Daker Well, for me, I can say I was lucky enough to have that family friend. I was 18 years old, had only worked a few months for a construction company, and the only technical background I had was the fact that I grew up with computers and had an interest in them. They were welcoming because they needed another technician who didnt mind making minimum wage fixing computers. Most IT jobs pay better, but require experience like a CS degree, Microsoft Certifications, or relevant experience in an IT field. I would recommend the type of job I had to anyone who doesn't mind mindless tech work such as setting up stations ( creating user accounts, hooking up peripherals, installing programs, etc.. ). IT at a call center is really easy, but can get boring for most people. If you want to try to get into an IT field with little to no experience I would recommend call centers for sure. Just have a working knowledge of computers and troubleshooting common issues with windows and mac systems and make your resume look slick and clean emphasizing your ability to work with computers. Like i said I got lucky so i dont know how this would work out for anyone else with no experience, however IT is a rapidly growing job market and little experience can take you a long way and it's not as hard to work your way up the ladder as people make it out to be. I went from having 2 years at that low end job to a contract job working IT for twice the pay just because of my experience. Reach out to an IT contractor or any regular job contractor and they can help you find a good job based on your experience :)
Bro!! u just summarised my whole experience! It was awful! and you're right... The IT guys don't come to our floor unless there's something to fix and such!
@Angel Haaland I worked in an airline call center, and we'd have people screaming obscenities at us. If our shift was 5 hours or less, we had only a 15 min break. Also, we were not allowed to use our break on the last 15 minutes of our shift. People did that to avoid being "stuck on call". That was horrible...only one minute left on your shift and in comes the Call From H***. You had to stay on the phone and resolve the call however long it took. I was once stuck on call for 2 hours past my shift. NO special break, and no shift adjustment ("Since you spent 2 hours extra on your shift tonight, we'll let you leave 2 hours early tomorrow night") afterwards.
Saw this movie when I was younger and I thought this scene got a little exaggerated for comedic purposes. Well, a few years after, it seems that it is exactly like this! lol. The reality of this scene is so great
I worked in a call center for three years, and it drove me to have severe anxiety and panic attacks. I called in sick a lot, I showed up late, and one day I quit on the spot without giving any notice. I watched some of my coworkers be driven to tears by asshole callers, and the supervisors refused to let us hang up on abusive callers until their issue was handled. We also had to get approval before transferring calls to a supervisor, and the supervisors would often say no or be unavailable due to "meetings" they were in. They would also hover over our cubicles on occasion to see how we were doing, which made tense calls even more excruciating because our every move was being scrutinized. I hate that line of work with a passion. If the choice was between working in a call center or living on the streets, I'd choose the streets.
I feel you my friend. I did it for 1.8 years and it has costed me shit tons of mental problem, fucked up social life, severe anxiety and physical health problems to. Yet, I kept going and finally out my escape out. Now, in a better position. I know how you felt, hope you are ok now.
I know how you feel, I feel the same way, I have been worked in call center for five years, and I was talking to rude customers and they want me to transfer their calls to supervisor, and when I put them on hold and ask my supervisor to contact with them, he refuse and ask me to handle them and tell them that he is not available, he is busy with another call, and yesterday they suspensed my services, because of fucking customer, he was rude, and working in a call center like a hell. All they care about is customers satisfaction, they don't care about employees health or their life
You hated being a call handler? I just started a call handling job coming from labouring work and it's a God send some have no idea how easy it can be in comparison like not digging holes through concrete in the rain.
Aaron Bro, your job may be difficult physically speaking, but I can’t imagine the mental stress that is caused by having to negotiate with difficult customers through the phone. And that shits like Monday - Friday from 9 - 5. Either way, both your job and call centre jobs are difficult but factor very differently from each other.
Did over a year at $9.50/hr. Most brutal job I've ever done. Worst part was back-to-back meaning the very second you hang up the call you get another. I would've rather went back to cutting trees.
I worked in a call center once.... Lasted 3 days, of which on my last day I conned a 70-ish year old man who was just happy for someone to call him into signing up for an over priced shitty phone and broadband deal, I don't even think he had a computer. I quit the next morning for that reason. I'll never forget what I did.
jackdaknife never did that kind of shit I always said the truth to the customer if they need it or not. Didn't give a shit if they would fire me for that
Did the same thing basically. I hope the old lady quit before the 2 month of "free testing". I still feel horrible about this. I honestly can say that all my bosses were heartless money controlled assholes. Lasted one month.
If you do take it, make sure you keep applying for better jobs, until you get one. Set a limit on how long you stay (6 months - 1 year min, 1-2 years max). If it is a technical role try and get into faults or provisioning, or even Network Operations. That might create a buffer between customers and yourself. Speaking with internal staff might be easier than dealing with angry abusive customers back to back all the time. This all depends on your experience and how the business is setup.
Google User, yeah I used to say the same thing... until I actually landed a call center job, it chips at your sanity, you might want to watch this, get an idea of what a call center job does to you. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-6It6SnNwsh8.html
I just quit my job at a call centre today after 3 years working at a major bank in Australia. Call centre managers are uneducated pieces of human trash scumbags who enjoy stressing out there employees with unrealistic targets. The more you reach your sales target the more they increase it for you. They monitor every call, give feedback on every call, measure your call based on other calls, they rate your level of service, everything is measured, even toilet breaks and lunch breaks. A minute late your fucking questioned. Now i have no idea wtf im going to do with my life, im very confused but i know for a fact ill never do call centre work again. Any1 who is considering a job in a call centre do not do it. It has actually made me depressed and ruined my life.
Thats really disgusting to br treated that way by employees. That doesn't sound normal. Dont base your option on that line of work soley on one bad working experience. The key is to find a growing company to work for because leading banks dont care about anything but the cash flow. Dont give up and try again. Every place is different
I'm sorry to hear this, sounds truly awful. We had a couple of series here called 'The Call Centre' which focused on a company in Wales. I reckon it's all a thinly veiled guise to make people used to call centres because in the future that's the only kind of work they can get. I mean the whole infrastructure here has been ripped apart and jobs sent abroad.
I spent 7 years of my life working for a call centre and when i left the job ,i was working as a team lead..You know what ,i was sp dippresed there ,that once i decided to end my life...it has been 2 years since i left the job, now i can say that i am really enjoying my life
This gives me flashbacks, I'm so glad I hung up my headset after 7 years service, though you gain the transferable skills; time keeping, working under pressure, working to targets, teamwork, etc. it still plays hell with one's mental health. I scored myself a job at a local college, and the students I deal with are less of a handful and have more common sense than some of the nutters on the other end of the line, better pay, better work/life balance too. On my last shift I did do exactly what Charlie and Gus did, made rude comments at customers, dropped calls on them, kept them on hold for ages whilst I went to make myself a coffee...I mean, what they going to do, fire me? 😂
Accurate but his job isnt so bad. Try cold calling people all day and trying to actually sell them something to keep your job each month. That's funtimes.
+Robert Lukacs My friend did cold calling through college. He explained it as, "Getting kicked in the nuts so many times you no longer feel it" type of job.
Im also working as outbound cold selling agent but tbh i dont really think its that bad. Sure, sometimes you get assholes that threat you like shit but most of the time people listen to what you say and think and communicate with you. It really depends on the stuff you wanna sell. I for example sell car insurances and its okish. Not best job ever neither worst one
I started a call center as tech support. I was doing good, learning these new things. Til they brought me in about sales "we are here to help people. But also here to make money" now I have to help and sell so much stuff a month or I lose my job
Games I've been working at a dish tech support center for what feels like a century and not a single video has been as accurate as this one is. God I love the mute button
@@polkamonkey2239 I work from home so I just put it on mute and scream or tell them to f* off, I get really colorful with my profanities as well. Exactly the way they do it here. Moving to a non-customer facing role next year just getting this shit out of the way. Have to be careful though incase that mute button fails, wouldn't want a customer hearing how I want to beat their ass lol
I worked in a call center briefly. Had to go through 6 weeks of training, which wasn't so bad, but as soon as you're out on the phones, it becomes hell pretty fast. I quit within three weeks of leaving training. Best decision I ever made.
Literally the exact same dude, training was great because we got paid to listen and watch powerpoints, but as soon as they put us out on the phones, I panicked
Same, ik this post was a year ago but i relate to this so much. My training was a month and toward the end we had to start making calls, which wasnt bad and not even a good way to prepare someone for the job because we'd take one and wait 30 minutes. My trainer was awful too. Told me i was going on a "downward spiral" and in my head im just like, this is literally a job that will hire anyone, and is always hiring, this isnt no career lol
Damn, you guys are lucky. I had like an hour of training and then was out on calls and expected to make 20 sales, even on my second day. Completely new to call centre work too I was.
I've worked a few call centers and the one thing that always got me was people who thought that just because they're paying for a service means that they get a lot of stuff/special treatment that is not part of the service agreement...especially when certain services cannot give guarantees. Thanks FTC!
I worked in a call center before. It was my first job. As a rookie, Imagine yourself to be like a soldier facing the front battle. When I got out of it after two years, it made my heart hard like a steel. I felt like a war-hero-veteran guy.
you are not alone!! i did had the same thing in the start! But must say these jobs are not for the weak. It did made me stronger then others in handling stress. I am glad I worked in a call center at the beginning of my career.
I worked in a call center for a dental insurance company for a year and that was even worse than managing retail. The amount of adults that didn’t understand how insurance works is astonishing.
Don't trust your mute button..lol..I got fired last month after 3 years of that worthless job. Had a very rude, hard to understand foreign customer. I placed him on hold, and mocked him (like I usually do) and found out that he heard me, and so did my supervisor on my live call....Ooops...crashed and burned like a train wreck!! lol
I get it that you did something horrible, but it was just one phone call out of 3 years, if that is what it takes to get fired then it's a bit harsh imo
I know a lawyer who had a case with a CC worker who got fired after a customer said before putting the phone down "Go fuck yourself", because he replied "You too, sir, have a great day". Turns out the customer could not be in the right, due to his rude and provocative behaviour, so the CC guy got his job back because his firing was declared wrongful dismissal.
Full awareness that this is reputed to be an 11 year old video that is amazingly still as relevant then as it is now. You just have to have a thick skin. Let the words just flow over you like running water....it's not your fault.. it's not your fault.(Goodwill Hunting)
Yeah im 20 and about to do my third costumer service gig. Ive worked with people almost 3 times my ages and honestly it baffles me. Although to be fair the atmosphere at the places ive worked was great. Everybody knows the job is shit and we just make the best of it.
Musashi -Avi not to say you are going the wrong thing, but is that what you really want to do, just becuase the job pays decent is no reason to not follow you dream, just remember that you will look back one day and decide whether you did the right thing or wrong thing. It really is never to late to chase your dream
My old job had a “chill out room” which was basically there for this reason lol. Also, you should scream for 7 minutes, not ten, otherwise you won’t have enough time to walk back to your desk and be ready to click “available” at the exact second your break is over. Gotta stay in compliance!
I remember when I was younger reading about call center horror stories. I thought to myself "there is no way these are true!". Then I worked in one for 3.5 years. It took me less than 6 months to realize that not only are every horror story I had ever read completely true, they aren't even the worst ones that can happen! They are pretty tame!
Williams Raymundo my advice to you? Get out of there lol no, honestly call centres are probably the worst place you can work in. I just managed to escape. 😊
I finally put my notice in for my call center job. I'm never putting myself through this hell again. I got work in a few hours and I'm lowkey having an anxiety attack like...nah..this is not normal
Same here, I recently signed up for a online html, css and javascript coding bootcamp alongside my current cyber security degree I am pursuing to teach myself programming instead to seek a job in that field because there's no way in hell I will ever work in a call center again
To all of you guy thinking about applying in a call center just DON'T DO IT. I have been working In one for 2 months and I will quit in 2 weeks. My shift is from 5 am to 3 pm, it just sucksssss can't even describe it. In the beginning they treat you like a king after that like a slave. Being all day in a small cubicle with just a computer and a headset will make you go crazy besides you get customers insulting you. Since 2 weeks ago I have noticed that I am more violent at home I am pretty sure it Is because of this fucking work. SO DON'T EVEN THINK ABOUT WORKING IN A CALL CENTER, YOU WILL THANK ME LATER.
U will get used to it start enjoying your work than whining. I have been doing same work from 15 years now n i still njoy taking calls. Talk to your customers, build rappo and you wont realize how d day goes by
Ok , I'm from Tunisia and after reading all of these comments I feel like working in a call center in Tunisia is heaven compared to other countries . It's stressful but we're respected from our bosses , they're like my friends , we're having fun while working , and our salaries are good .
i used to work for apple care and let me tell you that i did that way to many times. When people dont want to listen and jsut start insulting you cuz they didnt turn off they mac for 3 years and its giving them problems..the mute button is your biggest friend not to lose controll
Marshall Wilcox I think everyone should work at least 6 months in a call center for a big company and in retail just to get a different view of things and to start being polite when they are the ones in need of help
I worked at a cable company, and this is entirely accurate. Right down to being thrown into the job and learning as you go, and putting customers on hold and cursing them out.
This gives me flashbacks of a dark time in my life when I worked as customer service/sales for a large building company. Honestly, watching this made my gut wrench...Call center/sales based jobs are incredibly stressful and noway near worth your time as a human. At the time however, coming from min-wage to a 40k salary seemed hopeful; took me 5 years to burnout and never look back.
Depends how much patience you have, I"m an I.T. Engineer, i get this sort of thing as well, in the beginning you wonder how could be people be so stupid, After a while you realize a few things 1. You shouldn't call them stupid, some people are just not computer literate, that's all. it doesn't make them stupid, it does make them computer illiterate though 2. if you computer level on knowledge increases, it becomes harder and harder to see what the Lamens mean. you see as your knowledge increases, Your definition of what is Piss easy to do is generally way way above that of what a lamen considers piss easy Example, Opening command shell and running a Ping command is piss easy. a Lamen would sit there and go.. WTF did you just say on the other hand with the introduction of a SOURCE or INPUT button on remote controls as a result of Component, HDMI and other connections coming into effect, People no longer know how to turn on their TV's 3. does this make them stupid,.... no, it doesn't ,it just means they are not up to date with the technology. 4. After a while it just becomes a routine of Question : What's the problem your having Interpretation : Interpret the client problem into the actual problem they are having SOLUTION : Apply the solution, regardless of how basic the problem was and why the client caused it Move onto the next job i don't even bother judging anymore, i'ts just easier that way, on top of all the headaches you get Why are we techies trying to find the logic in lamen person does that looks absolutely stupid to us , but makes all the sense in the world to them, there's no logic to it, they make the logic up as they go along, so let's stop trying to figure it out. 5. and lastly, their are actual stupid people out there, and when you get them, there's no benefit to calling them stupid. so as a general rule, i don't call anyone stupid, i just let the person justify what level they are on and i go from there.
bizbite2 that's great, i personally (in the beginning) used to go home thinking "how could people be that stupid", After a while i understood it for what it was. i think the funny thing is this (i won't say "the smarter you get" or "the dumber you get") I'll say it like this the more Tech Savvy you get the more it becomes psychologically stressful to have to deal with the most basic of basic of problems Just as the less Tech Savvy your are it's more stressful to deal with Tech issues i think the stress thing works on both sides of the spectrum , so to speak the only way to avoid the stress (Regardless of which side your on) is to learn to relax and have patience for the other side
System's is getting more and more smarter and people get more and more stupid. :p Thy cykle of life I guess.. I remember when I hade to serch my way through DOS just to see what fucking time it was.. xD
this literally is the first positive comment i saw and made my day.. i just couldnt agree more with u! that it actually depends on the company! its just been 1 month and half for me since im a newbie agent but so far its good and fun and our company takes really good care of their employees especially mental health i just dont get why call center is so notorious.. ive been searching and watching videos to encourage myself and to learn how love the job since this is my very first one..
Or just for a shitty company, my call center job is clean with lots of breaks, PTO, pso, vacations, holidays off, lots of events and incentives, full benefits including health, vision dental and 401k, everyone is super friendly. Plus I get to put on my resume that I'm a paralegal. Our company really cares about the happiness of the workers, we have message chairs and ping pong tables in break room, free coffee, Christmas bonuses and monthly bonuses for meeting metrics. I've had a shitty dispatch job servicing ungrateful methadone patients where we didn't even get Christmas off, it's all about the company
Will probably get better when CS becomes more AI focused in the future. Then reps can instead focus on solving the more complex problems by communicating with external and internal departments instead. But it will probably take another 5-10 years til that starts happening for real 😂😅
I'm on training for a call center, my first job ever, before I used to say "This job can't be THAT bad, people in the comment section must be trolling".... now I just realized that I SHOULD of never applied for it in the first place, but there are no other jobs in my area, or anywhere, so I'll stick with it... for a while.... little while.
Same here. This is my fourth job, and I'll be working at a tech support call center. I'm 4 days in and people that I know that work there are telling me to find another job lol.
+Gentleman Anytime you get fed up, just stop and think about what you're making and how easy the job is. Then think about what other job you can do that lets you sit on your butt all day and not do anything productive. Beats saying "you want fries with that?"
Enjoy your training while it lasts. Don't do any of the ninja maneuvers the guy was teaching the newbie until you understand what they're for. You'll learn how to cheat your metrics eventually.
Yeah, working in a call center is hell. Management will lie to you and treat you like a drone. Customers will yell and cuss at you over things you never did and cannot control, and the management will hold you accountable for the bad review that was motivated by someone else's error.
This is very accurate. I just quit my job as a call center agent. its funny cuz right after college, I told to myself to "NEVER" enter the industry. But because of desperation of getting a job, I tried it. lasted a month of training then when I hit the production floor, the next day I decided to quit. Now I feel a big relief. But i am still thankful cuz the important thing is I tried. but then realize it is not for me. instead of saying "No" without even experiencing it. Now It is very clear to me and can "Accurately" say, "IT IS REALLY NOT FOR ME."
I worked at a call centre for over 3 years. From entry level customer service rep to supervisors, I had experienced 'the call centre life' Mine was a call centre for a really big airlines. Now that I don't work in a call centre anymore, I regretted working in a call centre. I hated the odd night shifts. Literally, you will be treated like a robot. your performance will be audited everyday, week and months based on call quality, Attendance etc. You won't have much time for your family and friends + hardly not social life due to odd shift + demanding job. You will wish you worked somewhere else and not in a call centre and it's hard such as life is. I'm not making that many money anymore but I'm doing what I love now.
Reading all these comments, I've come to realise how lucky I've been. I worked for 3 call centres, for a total of 7 years, taking calls. I had a very easy time, had lots of spare time which I'd use to watch tv shows, movies etc. Easy going supervisors and good pay. Hang in there, guys. There are some centres which are a dream to work for. I'm based in Malaysia and had supported Australian customers.
I was in SALES for a call center for many years. I loved it and had a positive return working there, although it was so difficult I would need a break sometimes and many days I was burned out. It sounds completely different from the experiences I am reading here.
@@hakelehrilekah886 nope, not really. There are shitty ones that micromanage too. My call centre friends have shared me their experiences that they are forced to work on their day off etc. I've just been really lucky in getting jobs that are easygoing. And you do know that Asian countries are infinitely worse than Western countries when it comes to work culture, dont you? And Malaysia is one of them.
I only lasted a couple of years working for an airline call center, let me say you haven't met angry people until their flight gets cancelled due to a snow storm or when their baggage gets lost...worst job ever.
Couple of years? I barely can keep my skilled technical jobs for more than a year due to low pay, crazy hours and lack of gratitude, how did you stay at this waste of human hours couple of years?
i once worked for a call center. i lasted two days before i quit. my boss said that it was the quickest resignation she had ever recieved. i will never put my foot in one of those shithole jobs ever again.
When I started in one, a girl quit literally on the first day haha. Some prick on the phone made her cry an she never came back. To be fair I was told this campaign we were on was the most stressful and I did nearly a year so I can vouch for that...
"do you want this job or not" i work in a call center, and this is basically what you hear whenever you go to a manager with a problem....that, and "shut up and get back on the phone...
Just worked my last day Thank God! I would literally get off work everyday with a bad headache, get cussed out daily and be treated like a child by both management and customers! I would rather go back to flipping hamburgers at McDonalds than work at another call center but hopefully i wont do either because I am taking courses and practicing web development programming in the hopes of landing an entry level position.
I watched this video before starting to work in a call center, i didnt think about it that much.. worked 3 months in a call center and damn, this video sums it up completely 😂😂😂
I have worked at two different call centers in my life. The first call center I worked at was a company called LegalShield. Luckily, we mostly did outbound calls where we read a script to people explaining their 'benefits' of having a legal plan with us. I quit that job due to not enough hours. After that, I started working at a call center just down the road from LegalShield for a service partner for T-Mobile. I currently still work for this call center. I think people make call centers out to be so horrible, but I guess it just depends on you really. I had a friend who worked with me who quit from the sole purpose of the calls being too stressful for him. It's much easier working as a girl with a very feminine and cutesy voice. Customers tend to be more understanding to a five year old-sounding girl. I got lucky. My calls go through pretty smoothly. I have gotten mad at customers too, and place them on mute just to call them a horrible name. I have slipped a few times, and I got in major trouble from the first company. I wasn't fired because I was a little inaudible when I called the customer a bitch. The managers do record each and every call in case of review or mistreatment of the customer. If you're not good with empathizing with people you don't know or have a tendency to get angry easy, I would not suggest working as a call center representative. If you're like me; sound like a cute girl on the phone, don't really like confrontation with customers, easy to impress over the phone, and can keep a nice tone throughout the day; then you might try it out. Call centers don't really make you change your name, and there are understanding people who are customers and are willing to give feedback which can get you a bonus. Call centers pay well and do not require any manual labor. You just have to deal with the thought that you may get verbally abused if you don't resolve the issue. But one thing you will want to keep in mind is that you will never speak to this person again nor will you ever meet them. That's what I tell myself, and I worked my way up through 'the trenches' to good position, and I am paid well.
I worked in one for more then then 5 years and I bloody enjoyed my work! I always though what would I feel I was in his position! I was also a damn good multitask! Did learned a lot from being a Call center guy.
What you were saying about having a feminine voice; I worked in an airline call center, and I'm a guy. I've had every type of call except two. Never had a bomb threat call (Thank God). The second type was a pervert call. The female reps in our briefings would talk about Panty Man, Diaper Man, Foot Man, etc. calling again. There are some men out there who have nothing else to do with their worthless lives than to call a female on a 1-800 line and talk dirty to her. It would always be a man doing that, never a woman. I never had such a call presumably because when these men hear a male voice answering, they hang up.
America really sucks!! The system of EXTREME capitalism has left everyone in the USA feeling that wealth is more important and more valuable than people are. Corporations care more about money than they do about their employees!! In Australia, if you start abusing call centre staff, they can abuse you right back and they can hang up on you if they want. Hells, speaking about 'mistreating customers,' when I worked in an internet bar/ cafe in the Valley, we were encouraged to physically throw out any customers who were disruptive or in any way unwanted. If some drunk tosser stumbled in and started harassing girls, we'd toss him out on his arse. If someone got abusive towards any staff member, we'd toss him out on his arse. When some prick took to habitually stealing our weekend tip jar, I chased his arse through two city blocks, tackled him, knocked his arse out and reclaimed our tips!! I'm starting to drift away from the point here... The point is, the customer isn't always right and it's the duty of an employer to support their employee regardless of the situation. After it's been resolved (in favour of the employee) the employer's duty is to then investigate the incident and to see if the employee was justified (no action required) or if the employee was unjustified in their actions (they get fired). Either way, if the employer doesn't support you, regardless of the situation, they aren't worth working for!!
This is completely false and an incredibly biased take. Call centre work is some of the most degrading, soulless and unrewarding work out there. And it's people like you that just accept the abuse rather than standing up against it that set the trends across the industry where everyone has to accept it. NOONE should get abuse in their job.
Omg if this isn't true! I've worked at a call center for a year now and it's pure torture! This video may be funny but it's soooo true :/ I use my mute button on almost every call like not even kidding. You never realize how dumb and rude ppl can be until you work in that industry. I honestly rather go back to being a cashier at sams club that was the best job ever but they closed it down and moved to far for me :/ anyhow I wouldn't recommend a call center job to anyone!!!!!!
Haha. The mute button was my best friend on my project. I've had people scream and not listen to me so I'd mute my phone and make comments. The customers I worked with had such attitudes and were completely idiotic.
AMEN! I've been working at a tech support center for dish tech support line and it is agony. The worst lie they will ever tell you is that customers are more willing to listen and be polite when they call because they believe you'll fix all their problems. They got one half of that right, that's for sure!
I seriously thought you knew me. This is exactly what happened to me when I worked in a call center for 13 years. I quit last year after nearly suffering a breakdown and gaining over 50 pounds. You hit it right on the head. "It slowly kills your spirit."
You’re not joking when you say “it’s killing you”. I currently work in a call center and I feel like it’s literally killing me. My anxiety is through the roof from being tied down to a chair staring at a screen all day that I started to develop a minor stress twitch. Your brain starts acting weird when you repeat the same thing over and over and over every single day causing you to become dumb. With major repetition every single fucking day you start messing up and slurring simple words; even your name. You gain weight and during the summer the chairs smell. I can’t think straight and am depressed 8 hours a day (while at work). You’re surrounded by underachievers with no real life goals all day. Just knowing that Monday through Friday you’re going to sit in one spot all day and have no real work satisfaction can drive you crazy. Ever wonder why most call centers offer amazing health insurance? It’s because the job is so unhealthy that it literally takes years off your life.
Philippine BPO setup ALL CALLS are monitored and recorded Toilet breaks are monitored Overbreaks = incident report 3 incident reports are for possible termination late = Incident report overtime = thank you managers = Rules (should be followed all the time) No medical cert = Incident report if absent training Bond = 1 yr of service less than 1 yr tenure = payment of almost $2000 to the company pay? = $300-600 a month (gross pay)
In which country do you live? Because where I live, I earn more money, can take toilet breaks without any problems, only need to work 8 hours a day, calls are only recorded for 1 week per year and the people calling are way nicer.
+Cory Lance I think it really depends of the account especially telco companies such as atnt and verizon they are very strict and agents are like robots following their rules.
My god this is painfully accurate... absolutely loathed my time in a call centre! Seriously if anyone has even considered it... you are better than this. Management is almost always atrocious, the customers are regularly rude and sometimes incredibly hurtful, hours are probably going too be long and draining.... the only good part of working in a call centre is finally getting into bed at the end of the day
One positive thing I got from working in this shithole industry, is to gather the courage and wits to get my engineering degree and escape from this filthy endless loop that is being a call center agent. Now I don't look back. I'm happy those hellish days are over for me.
I had the same situation as you. After 3 years of working on that kind of places, I finally mustered the courage to finish my thesis so I could get my History Degree and became a teacher. Now, being a teacher is not all honey and sweetness, there's also lots of stress from time to time. But now I'm doing just exactly what I've spent 5 years of studying while saving money so I can start my Master. Thank God it's finally over.
I had worked 6 call center companies in a span of 3 years. The training was 1-2 months per company. That means I earned almost 1 year worth of salary just by sitting in the training room.
4 years. I worked in one of these cattle-pens for 4 years. I put on 4 stones in weight, I constantly felt like I had a cold (psychosematic illness to justify sick days?) My legs constantly ached and I used to hear the voices of the call centre echoing in my head as I went to sleep at night. Sometimes I get nostalgic about it, too. I think that might just be nostalgia about being in my late-teens/early 20's though. If I could, I'd go back for a week - long enough to hate everything about it again. Alas, I have a great job that I love now and knock on wood, I'll never have to.
The only time I ever felt happy about being fired from a job was when I was fired from my outbound call centre job for not meeting my targets. My god... the freedom I felt... I felt like prancing out of the office!
In reality, you can sue a company for not giving you the position you signed up to begin with, let alone the specifics. And they're supposed to train you first thing before they put you in floor.
Thats hilarious, I've worked in call centers/service desks for a minute now and the bigger the company the more they expect you to know your shit, you get to shadow with one of the guys already there, just like in the movie for a couple of days before you start taking calls.
I come back to this every so often and it still sends shivers down my spine. I worked for SkyTv for 3 years, first year and a half was cool but when they started slapping on targets and it became like Glengarry Glen Ross, it became real depressing... They were an outsourced company working for sky and it turned shit.. My team got disbanded and I left and moved back to my hometown, work instore serving and stacking shelves at minute in Tesco... place is cool as fuck.
