Yeah, if I get CUs like that, and they are ultra nice, I try my best to solve their issue. Hell, I did a free of charge repair of a 3 years old unit without warranty just because the CU was nice, texted her on my personal phone to lie about what happened to the product so she can get a free repair, I didn't care about me being fired, she was so nice that I had to help her.... So yeah, nice customers won't get threated bad. Anyway, worked in a call center for 3 months, never again, was there just to keep myself financial afloat until I find a good job.
@@mariusss95 omg, did the same thing, still remember my last weeks takinh calls on UPS, I literally just waving everything that my cx wants, especially to those nice cx. Luckily, people from canada mostly nice people (except for not canadian cx, they are kinda rude) that's why I can say it was good but not the management.. It sucks as hell
@@shyla5588 yes, i know the feeling, but i must say all that fake acting day by day is also very draining, just to be able to finish your shift in time.
@@matthewbitter532 well in this case it is ok, you can try, but i think in 1-2 years mentally you will be very drained. There are other much better jobs for you, for example web designer, but you need to study the needed languages.
I've worked at a call centre before. Right now I'm watching this while on break at my new clerical job that requires no customer service or sales. Life does get better.
This is literally the WORST job EVER ! It gets the life sucked out of you, after a while you become a zombie with bloody eyes, unable to feel anything ! Dead inside ! And the pay is absolute garbage !
Well, why didn't you earn a University degree and a Masters from an Industry field that demands professionals today like engineering or IT? I'm pretty sure you wouldn't be stuck with Call Center jobs if you put some effort into developing your professional career out of the BPO industry. I'm writing this because that's exactly what I did and my life has improved in a lot of ways after escaping that shithole industry.
I just accepted a job at another call center. My availability is required to be 7 days a week from 9AM until 12Midnight. Although I only work 5 days a week and get 2 off they basically expect me to be like a robot who works whatever hours they want me to. I wish all call centers could be 9-5 or 8-4.
yup life in a call centre when speaking to people with half a braincell is demoralising I know not everyone can be brainboxes but jeez you get an idea of how thick the world really is when you work in a call centre
I love those who want to teach u change company's policy. How difficult it is to understand we poor employees cannot change the policy. So if you tell us we are not good enough and you are not satisfied you know what we are not the one making those policies for heaven sake.
The problem here is the "warranty from the manufacturer 1 year". The problems is it's for the company to supplier (vice-versa). not customer to company or (vice-versa).
Those of you who keep on complaining I've got a news for you. RESIGN!!! find another job that suits you, a job that won't stress your brain because it just couldn't handle callcenter job.😊🙄
you guys seem like the morons on the customer end. lets be honest, customer service people at call centres really dont do anything. theyre just all talk
I’ve worked in call centers and it sucked my soul to hell. One place was so bad my entire personality changed. I was depressed, miserable, anxious...it was so toxic. I got offered a significant raise to not quit. Instead I demanded I work less hours instead of the raise. They agreed. 2 weeks later I was verbal assaulted by a coworker and walked out crying and never walked in. Now I’m happier than ever getting my MA degree. Don’t ever ever work at a call center. You are better off working at a restaurant or another job.
I beg to disagree on the part that its better to work at restaurants, here in PH, they will give you your hard earned 13th month pay, but the next yr you would be paying that back to the company stating that they have miscalculated you 13th month pay, so freaking stupid. Fyi im talking about jollibee lol
I've worked in a call center too here in Colombia and I felt the same like you described. Call centre are shit. And when I decided to get out of there, my life changed. The experience was during for one year, but I really felt it was the half of my life.
I am sorry for the tongue lashing I do talk shit when I am upset but to tell you the truth I envy you you are doing well yet you dont see how fortunate you are and your country way less politically and socially corrupted compaired to us.
May i ask why did say that call center is ur worst part in your life? ... coz im a newbie in a call center :( and i get discouraged for the posts that i have read in this video :(
@@boolabogmotovlog i think it depends on the reason why you're there. If your reason is that strong enough to make you more focus in your goal, then you'll know how to enjoy your job
Thats exactly how if fell working at a Call Center, we get call after call all day long its horrendous, its a torture. Is not the customers fault it is just the kind of work.
Evangeline Man I just had to deal with customer service because my internet wasn't working all the time and it's just people from the Philippines who read from a script and do their best not to help you. I don't wanna get mad coz the guy is probably making less than minimum wage in my country doing shit hours in a shit place but getting dicked around for months because the company doesn't want to pay for their fuck ups is just infuriating, especially when you already know the whole script, give them everything they need and still go through it slowly.
che3se1495 excuse me??? Reading scripts??? How'd you know? Did you witness it or have you ever visited one of the call centers in the Philippines and went inside the office to observe how stupid customers are slowly killinh the people inside, dealing with racists and people with no initiatives at all? Hahaha...
JayoJay Sure, customers can be incompetent or trying to hussle, bit sometimes the company can be a dick. Depends who you work for probably. I get great customer service from most of my service providers but when I try and sort something out on my mum's internet account they're absolute garbage. It's what you get for going with the cheap option but that's still no excuse for bad service.
And I'd a customer who put me on hold. At which point I called them an idiot thinking they weren't there. But all they'd done was hit mute! "He called me an idiot!" the guy said when hanging up. How'd he know? I wondered. Then figured it out. I from then on took hold as possible mute!
A Callcenter is a horrible place and a horrible work at all. Funny movie and brilliant to publish this. Everybody should know, whats really going on up there. Thanks a lot for this video!
i think i might be the only person who genuinely likes working in a call center and helping people because it makes me feel good knowing i can take someone who was confused and upset but make them happy...
Feel the exact same way. I worked in a call centre and it was one of the best jobs I had; I loved making an effort for other people and trying to make a bad call into a good one. However, I think it depends on the company you work for.
@@Greenriver842believe me, in a country with a small minimum wage, you're gonna resort to doing and enjoy this job rather than working your ass off in diners who wouldn't give a shit about their employees.
You didn't mute your call - verbal warning You were playing at your desk - written warning You thought for yourself and took your eyes away from the screen - fired
J Diploma, it was showing the emotions of most call center workers and a few things you wish you could do... that guy could have been fired for what he did in a real call center, lol.
True, but I was referring to points 2 and 3 the guy we're replying to stated. That's not how it works. How do I know? I am a project manager in a CC myself.
When I worked at a center, we have metrics. If we dont we can be fired. These can include promoting things, surveys, the level of empathy, and (as weird as it sounds) whether we said your name 3x during the call) we also have metrics on how many calls per day and my center had a 16 minute maximum call before a supervisor tapped your shoulder asking whats the holdup. All we get all day is angry people in a hurry who dont want to help troubleshoot or pay for a tech. We have a script. If we dont follow the script (or workflow tree) we can get fired. Supervisors are rarely around. We can have 8 supervisors for 300-400 agents. Supervisors dont have power over agents in other departments. Sometimes the registration department is lazy and uses Jan 1 2001 as a birth date. Account verification is required by federal law for any action that might effect or alter the service. If an agent puts you on hold with music, we cant hear you. Silent hold, we can. In 2 months on the floor, 2 people had a stroke or heart attack from stress. We are given 3 weeks to train theory, tools, troubleshooting and call flow. 2 weeks under a trainer and then on our own. Calls come in by an automated switcboard. If the call drops before we finish notes and close the log, we can be written up. We get 7 minutes a day for breaks. I was 38 seconds late from a break and got yelled at for 10min by 2 levels of supervisors. The bubble listens to many calls and watches every screen and can see the entite floor. Every call is recorded and analysed by a private contractor company. Weekly and sometimes daily reviews are done for "coaching purposes". We have AHOD where our center gets flooded and have wait times of over an hour. By the end of it we just want a drink or smoke or sleep. My fastest call after verification was like 1 minute. My longest was over an hour and involved a supervisor taking over my call and conferences with the dispatch supervisor to get a tech out. I had a 97% customer satisfaction but was still "coached" on mu level of empathy. It felt fake for me to have tears so I dont know what they wanted from me. I was raised to solve problems. The best way i know to show I care isnt to sit there and say we apologize, but rather fix the issue. But to each their own. All in all, it wasnt a bad line of work. It was the metrics that made it miserable. Be kind to the agents. It's not a fun job. If the agent isnt getting good results, ask to talk to a supervisor, escellate to the public relations department. Those comments get red flagged and a department automatically jack into the call to hear whats going on. Ive never had one speak though but ive seen the red flag notes appear on the account as I was doing other notes. Especially when a customer threatens to sue. When that happens, we arent allowed to talk anymore except to deescelate. My advice? Do basic troubleshooting if you can. Get your documents in order and know your account info. Make sure your verification stuff is correct when you start service. That last one is a huge issue where I worked.
Wow man what call center was that? I work at a call center and life is great there for me. My manager and their manager is awesome and the entire company has a wonderful culture.
@@gunnerseven7724 "Hi thank you for calling Frontier Technical Support. My name is [deadname]. With whom do I have the pleasure of speaking?" We handled the technical issues of a merger between (I think) Verizon and ATT. I covered phone, internet and TV issues. I worked there 3 months before walking out.
@@gunnerseven7724 the specific center i worked in wasn't bad but it was very stressful. It has been several years and i no longer live in that city so i have no idea what its.like now
I can absolutely relate to this. The customer heard my conversation with some my teammates behind me. Customer got upset and asked to speak to supervisor, and she successfully able to talk to one. It was kind of nerve wracking for me. I hate her. lol
Customer service is draining, people get mad when you’re trying to help. It doesn’t matter if I have 10 decent calls in a row, once I get that one douchebag it’s like my whole day is clouded. Before I started working at my call center I thought, “why would I get mad? These people don’t know me.” But at this point it’s like a personal stab in the back😪
I was a tech supoort and itunes billing advisor for apple for about 3 years. It really takes a toll on you, speaking to stupid customers all day. I highly recommend only do call centers as a last resort. I finally decided to pursue other dreams and goals and I havent been happier since.
This job drained me to the core. It didn't help that it was my first "serious" job either. Was working this for 4 months and I could not take anymore. Making 90+ calls a day (granted some of them shorter than others) and your bosses shouting at you for not writing emails in-between calls, which was insane because YOU DIDN'T HAVE TIME BETWEEN CALLS TO DO THAT. It's a horrible job and I hope I find something better than this.
If you need the money, then do it. Don’t let this type of shit, discourage you. They’re crap places that have a high turnover rate but you can get your money’s worth WHILE you look for another job
Quiting this job was the best decision of my life. Was making $12 hour, 8am-5pm and off weekends which is a okay start for someone without a degree. But the extreme high volume of people complaining, insulting you, and being dissatisfied is emotional draining. The mental sacrifice wasn't worth it. I would literally set a timer on my desk counting down the hours before I wasn't able to leave lol. When I quit I didn't even care if I could find a job or not, I just wanted me peace of mind back which I got.
I worked with a computer hardware/software manufacturer and I would get yelled at not just by customers but by computer engineers within the company too. I was so stressed out and depressed after 6 months that my body physically locked up more than once. Literally could not move when that happened. Had to be put on an anti-depressant and it barely did anything to help. It’s not an exaggeration to say that call center jobs are soul sucking
@@skywalkerchick wow that's terrible. Sorry you went through such a period. it definitely will take any sane person to having mental health problems. I had alot of anxiety still even after I quit. I would have bad dreams about being on the phone dealing with rude customers and managers being mean to me. It really messes with your sanity. I hope you were able to move on the a much peaceful job. I work in data entry now and thankfully I don't have to talk to anyone during me shift. Just do my work and go home, very peaceful.
Just an update: over 2 years later and quitting this job was still the best decision of my young adult life 😂. I'm in a career now working in the foster care system with children & I love every moment of it. It's fufilling & I see the differences that I make in their lives. Don't be afraid to walk away from something that mentally isn't for you because your purpose will put you in the right place ❤️
Oh really. This customer was too easy to handle. Give her to me 😋😋 On the other hand. I have been in this shitty sector for 4 years now and I totally can tell you that if you have other ways to earn money, please do and never get influenced by call centers. Somehow when you do, it becomes blood in and blood out which is meaning like you only start working for call centers. If you are going to start this sector, All you have to learn is below. 1) You are just a head that either your company or client counts. 2) You have to adhere your schedule. Most probably even to your break and lunch times. Because they will schedule your lunchs. If they are paid as well, perfekt. 3) If its voice, I mean not chat or email, get ready to receive at least 80 calls per day if the Aht( After call work + average talking time) is 5 mins. 4) You have to sound energetic even on your 80th call. 80 calls mean 80 different people. it means 80 different styles. 5) If you have csat(customer satisfaction survey) you are doomed. At least you will have to reach %90 of csat in montly base so you could get a bonus. 6) You are gonna share the floor at least with 100 people. 7) Your voice is gonna sound like the cars going broken. So make sure to stay away from cigarettes, cola and etc. Sorry.
The sad thing is, this is actually true. You do get some dickhead customers that don't want to work with what you said and think you're an obstacle to their resolution.
@@forman208 :) I work at a call center too. It's highly taxing job, however, in my practice I do not neglect the customers like the guy in the video, even if they're at fault. In my opinion all that hysteria about how bad the job is, it is little bit exagerated. Yeah call center rep it's not a cool job, customers can be really difficult and/or stupid, metrics are difficult to meet, etc, etc. A lot of stress on daily basis, you can understand the stress only if you try that job. However we're not forced to do it , and honestly I don't know a job that it isn't stressful. It was hard for me to sympathize with the guy, his behavior wasn't professional
"Oh I would be more than happy to get a sup for you! Just so you know, we have been very busy today so it is looking like at least a 15-20 minute wait. Is that okay?" then been, you got 20 minutes to duck around before transferring her haha
I work at White Castle, and a number 7 is 10 burgers, 2 sides, and 2 drinks, so if that’s any indication of what he was ordering when he wanted two number sevens, the reaction is understandable.
I worked over 13 years in a call center and really enjoyed it. This video is hilarious! As that sure was me some times. I liked the job as the back and forth with customers was stimulating. It is theatre of audio. We had mute buttons and probably every one forgets to mute at least once. And when customers frazzle and ride you they're so many ways to subtly stick it to them. Supervisor? I put them on hold and come back using an altered voice! Great job! If you like it.
Interesting. Wonder who your company services for? My business collects hidden/lost/unknown assets for mortgage servicers on non-performing debts, usually 2nd mortgages that have been written off. I make a good living doing it
This is dead on.I forgotten my mute button...start ranting about how my customer wants me to lasso the moon.I do QA now(the irony😁)but I do kind of miss the interactions with people.
I've worked in call centers for years now and I know how frustrating it can be. But this video, more than teaching how difficult a call or a customer could turn, it's showing how stupid some agents are.
I work in call center. But its a pretty cool place. On average, we get around 15-20 calls for every agent each day. Rest is user administration or answering mails. After the call is done, you have 1min before you get put into avaliable. Our tesmleaders are kinda cool. We even all go out once in a while. Besides the breaks and lunch times, you have small micro so called rto everydsy. Those are short breaks you can take whenever you want. Like going for water, toilet or having a smoke (for those that smoke)
Worked as a cashier at McDonalds, dealt with similar stuff as this man here. Irrational customers making trouble to you at the front desk is very annoying.
This is not even half of it. Call center agents here don't have the right to rest for more than 2 minutes every after calls. Calls come in automatically, unlike in this video.
At least, this customer is nice and doesn't spout curses, this is a really cool customer, with my experience within call center, this is nice customer who you can really talk sense
Worst year and a half of my life thus far. I don't see how many of my coworkers at the time had done this type of work for years and years. But one time literally my first call of the day "I WANT TO TALK TO YOUR MANAGER!". Dude escalated up to some regional manager from another office. All because he thought the call waiting beep sound was the government spying on him. .😂
Huh.. welcome to the call center life.. imagine that with 100+ calls waiting in queue for several hours straight.. nope im not exaggerating.. been there, done that..
I feel you on that back to back calls (60-100) not even allowed 1min in between calls to breathe before your manager complains about you not on a call NEVER again
by far, the most hardest job I've ever had! non stop speaking for 8 hrs. Say things over and over and over again, I would rather do physical job, requires movement than to sit and look at the monitor and talk non stop for 8 hours!Im done!
I once had a customer who complained their ringtone is not working. I checked and BOOM its on Do Not Disturb. So i explained and got it fixed. Instead of saying thank you, they rant about why their phones doesnt inform them automatically about this problem and why we have not detected it and contacted them about it beforehand.
Worst job I've ever had. Worst job I ever will have. I urge everyone to stay far far away. Not only did working there make me miserable but it quite literally ruined my life. I developed anxiety, high blood pressure, constant migraines and wasted thousands on medical bills diagnosing these problems. None of these issues existed before I took my call center job.
My practice before each and every shift is to check whether my MUTE button works or not. That's the first thing to do before anything else because I know I'm gonna need the mute button a lot, it'll get me through another day of taking calls. Life in a call center.
Why am I watching this? Oh her character wasn’t even close to a real customer, normally they scream and yell at everyone when they do not listen to what they want hear and if they notice they are not speaking with an American agent, they get racist.
This actually happened to me once but it was worse, it was ten minutes of banter with four of my work mates, numerous racial and sexual jokes, very bad stuff, still didn't get fired
Sometimes I really do understand the customer's grievance and would really like to help them out, like the problem of the client in this video. The problem is that in these big companies you really are just an easily replacable pawn and cannot do anything about the situation. You are there just to deliver the bad news and shield the people who are actually responsible.
He missed a lot of empathy. I get it, he can't do anything but that's not a way to treat a customer. (I've been a call center employee for 5 years, yes, only using calls.)
Yep I noticed the same thing. First two things you do is repeat the issue, and express empathy. The guy also did not own his callers issue at all. I worked a call center for AT&T cell for 3 years, and I was good at my job. Call centers suck ass though
Customer -: My Computer is not working... Me -: Okay Turn it ON first I will help you further.... Customer -: It has no Power... :/ Me -: what bout Power Cables are they connected Properly to the Power supply or not..? Customer -: No !!! They are lying down to the ground :) Me -: Connect the wires to the Power supply Port ( on Mute ) YOU DUMB ASS !! Customer -: OMG you guys are Genius thank you Very Much!!! Me -: Thank you for Calling 24/7 Support Have a Great day ( Another call Hits ) :( :'(
