Lightburn interview : Getting the best from Lightburn Support

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Lightburn interview: Getting the best from Lightburn Support
We sit down with Jason from Lightburn to talk all about how Lightburn users can contact Lightburn support, how the Lightburn team process your questions, and what extra information can be shared to give you a fast solution so you can get the results you are after when you are laser cutting.
Lightburn support contact information
Lightburn support: support@lightburnsoftware.com
Lightburn support forum: forum.lightburnsoftware.com/
This interview was originally part of the Laser Livestream series that takes place every two weeks.
Come and join the Facebook group - / laserlivestream
If you like this content and want to support us, please feel free to make a One-Time PayPal Contribution: ➜ www.paypal.me/GILP0
Interested in trying out Lightburn for yourself? You can get a 30 day trial of Lightburn to test. www.lightburn.com
0:00 - Introduction about Jason from Lightburn
2:20 - Lightburn support set up
3:22 - Laser parameters needed to understand the issue
6:10 - Checking the basics in Lightburn
6:41 - Dealing with preview simulation in Lightburn
8:06 - Speeding up preview settings and not laser settings in Lightburn
9:06 - Lightburn tech support infrastructure
11:27 - Fast responses with canned replies to common questions
13:09 - What information you can provide when contacting tech support
15:40 - What information is seen in a Lightburn project file
16:07 - How to generate Lightburn support data
17:54 - Support tiers within Lightburn software
18:29 - How Lightburn heads off user issues
20:36 - How to suggest a feature in Lightburn
21:52 - Summery and ending
Perfect results with Lightburn's Print and Cut tools: • Lightburn tutorial: Ge...
How to make sure the material in your laser is safe: • Could Your Laser Cutte...
Emblaser beginners tutorials: bit.ly/3mKkGvD
Emblaser 2 review: • Emblaser 2 laser cutte...
Building an Emblaser Core: • Constructing an Emblas...
Thanks for watching and please subscribe!
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Facebook: / laserlivestream
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Website: goo.gl/HRv9Yc
#laser #lightburn #support
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Опубликовано:

6 авг 2024

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Комментарии : 17

@LaserLivestream 2 года назад

Everyone runs into trouble when you are learning a new piece of software,m or working on a new type of project. In this video, we speak with Jason from Lightburn all about the tech support channels at Lightburn, how you can get in touch, and whats the best information to provide them so that Lightburn can get back to you with a solution quickly. Thank you to everyone who has supported the channel in 2021. New things are ahead for the channel and the live streams. We are not just building tutorial videos, we are building a laser community. Join us at facebook.com/groups/laserlivestream/ Enjoy the holiday season!

@jccbsl1 2 года назад

"..the problem with Facebook answers is that they are typically wrong..." SPOT ON! Same can be said for many RU-vid videos.

@LaserLivestream 2 года назад

I see it all the time. I hope your not refering to any of the videos on this channel. We work very hard to show and explain what we would like people to learn in our tutorials :)

@menarco6363 2 года назад

I like the Starwars reference for speed :)

@LaserLivestream 2 года назад

Nothing like getting in a cool nerd reference when talking about lasers! 🚀

@ruftime 2 года назад

Love Lightburn, especially the tab feature. I cut foam board and balsa R/C models everyday, and it takes just minutes easy to add and optimize tabs, even on older files😎

@LaserLivestream 2 года назад

Isn't the tap feature cool? Changed parts sliding around when I used my air asssit! I would love to see some of your foamboard projects, so if you can join our Facebook group, send me some pictures of your latest project! :)

@UtahCharlie 2 года назад

Both of your videos are great (Gil and LIghtburn). Always checking to view your latest videos on RU-vid. I always use the preview in Lightburn to check the engraving path. Have a omtech 60w Co2 engraver.

@LaserLivestream 2 года назад

Glad you like them Charlie! What do you make with your laser? I love seeing people's projects, so if you can join our Facebook group, send me some pictures of your latest project! :)