Macbook Pro M1 Max Problems 

well this look likes the new META of the industries, where they roll out half completed products then make the changes and fixes with the help of user reporting those problems.

I’ve had my 14inch max MacBook Pro since it came out and have not had any crashes, maybe 1 time. Hopefully they can just replace it.

My biggest issue has just been getting used to the Mac OS, after many decades of Windows PCs - LOL 😆...LOVING it so far though! 💜 ...I am sorry to hear about the issues you have experienced! ...Maybe it's a MAX-Chip situation? I've not heard of this happening with other Max users, however. Sounds like a "Lemon" 🍋to me as well! There's always going to be "some" units that will have problems, without it being a full product-line defect. I have the Pro, as I don't currently have the need for the extra GPU cores - I use Adobe programs, Davinci, etc. Everything have been smooth and FAST! ....I haven't come close to maxing out the chip - all with no heat, I have yet to hear the fans, and ALL-Day battery Life! 🔋It's amazing! .....When I do need more, I'll simply upgrade, and it will be M2 or M3 by then - LOL 😆 - the resale value of these will no doubt be amazing.

I've had mine well before thanksgiving 2021 and it has never crashed. I do have strange behavior with the SD card going missing, bur no crashing. I hope you got your replaced by now.

I'm thinking there maybe a hardware issue or some software not playing nice, with yours. I am going to guess you have tested it with only the Mac OS installed and it still crashes? If so, then it would be something with the hardware as there would be a lot of videos out on this. With this kind of unit where everything is integrated, the system board would need to be changed out, with these units being hard to come by, that means you'll need a new machine. Sadly there is a bit of a wait for them at this point. Mine has been running smooth without crashes.

Bummer on the MacBook. I heard many Apple stores have been closed recently. Hope that doesn’t mess with your trip to Seattle.

Okay, so I have to tell you my experience. I had an M1 mini that had problems, and one of those was intermittent crashes. Took it Apple Store: result was “It passes all the tests”. But I didn’t give up. The store explained that they only have limited abilities to diagnose, and they told me to file an online support case. I did. At first I got nowhere, but I persisted. I got bumped up to level 2 support. Still no joy. I didn’t give up. I think I went to Level 3. Lots of talking, trying a bazillion Usual Suspects. No improvement. Finally, my online support guy (who was really good by the way) eventually suggested I take it back to the store again, so back to the store I went. FINALLY they decided to keep going with days and days of tests, and just before they were about to give up, they guy there saw it crash. That was all he needed: he replaced the entire logic board for free, effectively giving me a new machine. All along, it was a defective logic board, not my imagination.

I wish you would have added some footage of the laptop freezing.

Wow I have maxed out 14 inch and it never crashed once on me. Has to be a software issue. Are you running anything like istats or whatever. Wish you luck. Loving mine.

I did not experience such issue with my M1 macbook air and my macbook pro M1 max. Did you install bad software ? Very strange. For me it is just an amazing machine. Expensive yes but considering the perf and the shelflife, not so expensive.

I've only had one freeze since having it a month. Sounds like you got a lemon

..did you receive your MacBook before or after Nov.1st? in case you got it after, I'd just make use of the prolonged refunds which is valid through Jan.8th. this really doesn't sound normal. hope you're being helped by apple.

You’ve spoken about crashes but not once mentioned the software or if the software is M1 compatible. There can be so many factors effecting stability not just Apple hardware.

At last! I am not alone (or going nuts!). I bought a MacBook Pro (16-inch, 2021) 16Gb 1TB in December in London UK and have had nothing but problems with it, mainly unstable OS which crashes whenever it feels like it. Most was five crashes in eight minutes one morning. Three trips to Apple Store - they could not find anything wrong with it - no idea how many calls to Apple Support (60+ maybe) and have had my problem escalated to a Senior Advisor who would stick with me until problem solved. Had about five of those. Reinstalled OS, you name and I have done it. Zapped the drive again on Friday, reinstall Monterey 12.3 and... still crashes. Also have an odd problem where cannot select text or drag and drop when using trackpad sometimes but fine when I plug a mouse in. Huh? Had similar problem to sonoflysistrata below in that Apple's approach has been "we cant reproduce the fault therefore there is no fault". What? Tech support has been very disjointed with a lack of following basic procedures and it seems engineer not checking what the previous engineer tried. Their favourite trick was telling me it was the peripherals attached to it when there were none at all. Nothing. As Richard said in the video the biggest problem is that I do not trust this machine. Certainly not to take to a client site. Or even run reliably at home. Basic problems with Apple not being able to contact me (when everyone else can) and an approach that seems to be "if we don't contact him to see if the problem is solved he might forget about it" which really winds me up. I have been using Apple products since my first SE/30 and this is without doubt the worst Mac I have ever had by far. Joke is that the 11 year old Intel Macbook Pro with cracked screen and flaky battery which the new M1 was supposed to replace is absolutely fine. Just runs and runs and runs. So.... I am sticking with this until I am 100% satisfied that this machine is worth the £2,500 UKP I paid for it. I would have been much better off buying a Windows machine. And I hate Windows. Anyway thanks for all your comments, so nice to see it is not just me having these problems. Well, not nice for you of course but.... you know what I mean! Stick with it! Mark

I do not think your new mac should crash, i got mine 3 weeks ago and works perfect. Which programs are running ? Do you see any memory leak ? Is that problem is hardware related you should return it asap.

So how did it turn out? You still having problems? Mine is on the way. Update!?

I have been using Arch Linux for months and it just crashed once in all these months. Windows used to crash all the time. Hearing your story with macOS makes me want to stick with Linux.

Had mine for 2 months now. For me, it's Intel based software that I need to use, which aren't optimized AT ALL. Yeah, they are on Rosetta 2, but so laggy, I have to use another laptop for my workflow. It's a complete beatdown. When I was doing my due diligence, I knew there was some software on Rosetta 2 that I use quite a bit, but assumed they were at least functional (until developers reworked them).... These are click, wait 4, 5, 6 seconds for something to engage...and that's just silly.... This is a "professional" laptop, that kind of performance is unacceptable, and instead of using Rosetta 2 as an excuse or whatever, they just shouldn't even say things are compatible. I know all this is a developer issue, but it does irritate me that Apple doesn't proactively attempt to either speed developers along in updating, or just provide better transparency, so people don't waste their time.... Since I got my MacBook during the holidays, I have until 1/8 to return. I don't want to, but I also can't have a workflow that is taking me longer, when the entire point of purchasing this was for "efficiency"....

I'd argue that it's a lemon. No Mac PC products I've owned, have crashed more than 2-3 times in their lifetime.

I'm in agreement with the suggestion to return the M1 Max based on your issues. The freezing doesn't seem like a commonality with these machines. At least I haven't experienced it on my M1 Max. Be a good opportunity to get the maxxed out M1 Max instead since you seemed to have some buyer's remorse from getting a lesser spec'd laptop. Wish you well anyways.